Tamuning Hotels with Airport pickup service

I always stay at the Hilton when I go to Guam, it's my favorite hotel! It's next to Ypao Beach and there are lots of fish, so it's a highly recommended hotel for snorkelers. The staff are very kind, so you can stay with peace of mind. I look forward to seeing you again!

The hotel was clean and nice. The only thing was that it was hard to find the entrance to the parking lot. Well, I just parked my car and asked the doorman. If he hadn't told me, I would have walked around. Everything was good, but there was a problem with the room I stayed in. I checked in at 4, rested for a while, and then had dinner. When I tried to take a shower around 7, there was no shower switch. It was ridiculous, and when I showered, the water from the shower flowed out of the shower room. Maybe that's why there were towels in the shower room, but there was a step. Anyway, after I finished showering, I called the front desk and explained the situation. My English was limited, so it was hard, but anyway, the front desk said they would send a driver. I spent a lot of money to come here, and I didn't like this kind of service. So I asked if I could change my room, and they said they would ask the manager. After 20 minutes, the employee came and checked the shower. At the same time, a phone call came and said they would change my room. So I told the employee that the manager called to change my room, and he said he was the manager. And they changed my room, but they only changed the floor and changed it to the same location. But the problem is that after I asked the front desk that there was a problem with the shower, they changed the room after 1 hour and 15 minutes. My wife was tired and couldn't wash, so she was annoyed. And the room they changed to wasn't cleaned properly. I guess it was because I went to a cheap room and the service was bad. It was the cheapest room. I bought a flight and got a discount, so it was 670,000 won (including breakfast). But the air conditioner in the room I changed to didn't work well. My wife kept saying it was hot and strange, but I couldn't tell because our sleeping temperatures were different. Or maybe it was because my wife just came out of the shower with hot water. But I woke up in the middle of the night because it was so cold. So I turned up the air conditioner temperature, but it didn't go up. My wife said it was okay, but I was so cold. I thought about calling the front desk, but they told me to wait again and change the room, so I knew I would have to wait for over an hour, so I just went to sleep. Fortunately, I stayed at Dusit Thai for 1 night and went to another hotel. When I told them about this when I checked out, the staff said, 'I'm sorry.' Unless the room rate is 1 million won, everything here is good, but I don't think I'll go there because the service and facilities are not good. Something similar happened when I went to Lotte before, and they changed my room within 15 minutes of asking. Of course, Koreans are fast... lol Anyway, it was a ruined day for a 20th wedding anniversary trip.

The access to the city center was great! This time we were traveling with our children, so we booked a pool that the kids would enjoy! The pool water was a little cold, but it wasn't a problem once they got in!

The mattress is very comfortable, the beach and swimming pool are also beautiful, the breakfast buffet is rich and cost-effective, and the surrounding shopping malls, restaurants and various facilities are all available. I am very satisfied

The scenery is great, but the hotel is indeed old. I can only say that the facilities are still comprehensive and the service is quite enthusiastic. Guam has not changed much since the first time I came here ten years ago. I personally think Haytt is the best hotel in Guam. Guam is still suitable for a four- to five-day trip. The waves are not big and it is very suitable for playing in the sea. It is basically Korean and Japanese, and I have hardly seen Chinese people. It is a very niche travel destination. I hope that the outlet mall in Guam can open Ralph Lauren soon!

This review is going to be ”unfair” because we checked into the hotel after the Super Typhoon hit Guam and the hotel was basically destroyed. But I did want to write a comment and review regarding the hotel staff. During a very difficult time, the hotel staff was really nice and helpful and understanding and supporting. For example, we had booked the hotel for 2 nights but because the airport was damaged, all fights cancelled, we had to stay in Guam longer. Despite not having a booking the hotel allowed us to extend our stay for two more days until the airport reopened and commercial fights available again. So for this wr are very appreciative of the hotel and their staff.

I think this is the cleanest/newest hotel in Guam. The room was pleasantly dry in the humid weather outside, the bed was so comfortable, and the bathroom was nice. Everything about the room was great. Only downside I found was there were very limited smoking areas. No smoking in balcony, only 2 designated smoking areas in the entire resort. If I knew that no smoking in balcony, I would rather book the regular room with mountain view. Another downside was limited stuff you can rent for playing in the water. Others have more fun stuff to borrow but this resort has few stuff and kids pool was closed. If you are with kids, this resort may not be a great option for your kids unless the kid's pool opened. If you are looking for a clean room with nice ocean front, this is the best choice.

This time we stayed for 3 nights with ocean view. The view was great on the 7th floor. As mentioned in the reviews, there were some places where I was concerned about the smell. In the room I stayed in, the pillow smelled like the soles of my feet. I brought deodorant with me, but it only worked a little. There was no musty smell. It was very convenient to have something to hang the laundry to dry. I brought some hangers with me, but I felt like I didn't have enough. If you are concerned about toothpaste, we recommend that you bring your own. The pool is well stocked, the staff are really kind, and I took a yoga class, which I was very satisfied with. There was a convenience store, and there was an ABC store right in front of me, so I didn't have any problems. I would like to use it again when I go to Guam.

I booked ocean view but they served us partial ocean and parking view. I so disappointed and I requested to change another room but they said no more room available to change even though it seemed to me that so many rooms are vacancy. There was bad odor on the shower curtain and so a lot of dust. It was very senaitive sound from next room though the connected door. There was no privacy at all. In the midnight, alarm sound rang and some Chinese announcement from speakers. We were really scared and panic for a while. I didn't even have any picture to upload from the hotel. I am sorry but I won't to visit there again. Thank you!

Superb service. We got it at 6:30 am and they gave us another room where we can rest until it’s time for our check-in for free (this is probably subject to room availability). Absolutely thankful for this service (order cam from management level as well). We got a premiere suite. Then at 10:30am they called our temporary room to inform us that our Family Room is now available. The family room is big (bigger than their site pictures) complete with kitchen amenities and laundry machine and dryer. Bathrooms are clean and spacious. Walk-in closet was also in 1 bedroom. Overall, a great stay for our short Guam vacation. :)