No.6 Shuiximen Street, Yingze District, Taiyuan, Shanxi, ChinaView Hotel Details
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Holiday Inn Taiyuan City Center Guest Reviews
9.6/10
Excellent
3779 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.4
Service9.6
Cleanliness9.6
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All reviews(3779)
Positive reviews(3732)
Reviews with photos/video(764)
Delicious breakfast(419)
Easy to get around(385)
Friendly front desk staff(253)
Close to metro(155)
Convenient for shopping(139)
Tasty restaurant(48)
Children's amenities available(15)
Negative reviews(47)
Somzak
Twin Premium Room
Stayed in Mar 2025
Travel with friends
4 review
8.5/10
Very Good
Posted on Apr 8, 2025
Very convenient location with metro access. You can use subway train from airport or train station to get to hotel Kaishesi station. It’s a bit busy business hotel when there is business conference event. Overall I am happy with the service although no English speaker staff
Response from Property: Thank you very much for choosing our hotel and sharing your stay experience. We are very glad that the location of our hotel has provided convenience for your travel. Regarding the inconvenience caused by the lack of English communication skills of the hotel staff as you mentioned, we sincerely apologize. We have included this issue in our important training plan and will strengthen the English training for the staff in the future to improve language service capabilities. We look forward to your future stay and believe that you will have a more perfect experience next time.
LAU
King Standard Room
Stayed in Feb 2025
Family
54 review
8.5/10
Very Good
Posted on Apr 1, 2025
Room is a little small but adequate, bed and pillows are comfortable. Breakfast have lots of selections but I just don't know why even International hotel chains can't provide proper ham , bacon and sausages. It's not as if China don't have pigs 😬
Response from Property: Dear guest, thank you for choosing to stay at Holiday Inn Taiyuan City Center.Thank you very much for your appreciation of the comfort level of our hotel rooms and the richness of our breakfast offerings.We are deeply sorry that the ham, bacon and sausages failed to meet your expectations.Regarding breakfast meat dishes, we will actively optimize them. We also sincerely welcome your suggestions at any time. We look forward to your visit again.
Jefri
Twin Premium Room
Stayed in Feb 2025
Business travelers
22 review
10.0/10
Outstanding
Posted on Mar 12, 2025
Very nice and clean.. downtown from taiyuan.. food good also..
Response from Property: 非常感謝您抽出寶貴時間為我們提供好評。您的肯定是我們前進的動力,我們將一如既往地提供優質服務,確保每位客人在我們酒店都能享受到舒適愉快的住宿體驗。
Alwyn Kong
King Standard Room
Stayed in Dec 2024
Business travelers
4 review
10.0/10
Outstanding
Posted on Jan 11, 2025
Pleasant stay with friendly staffs, good amenities and excellent locality
Response from Property: Thank you for your support and love to Holiday Inn Taiyuan city center. We are glad to know that you had a pleasant stay with us. Your recognition is the driving force for us to keep moving forward, and we will continue to work hard to provide guests with excellent service experience. We look forward to seeing you again! Holiday Inn Guest Service Team!
MARK CRIMMINS
King Standard Room
Stayed in Jan 2024
Solo travelers
1 review
10.0/10
Outstanding
Posted on Feb 9, 2024
This was an amazing hotel to stay in: comfortable and luxurious. The staff were extremely kind, friendly, and helpful, from the front desk to the cleaning staff. The hotel is well placed for the City Center attractions. I found it an ideal spot, and my stay was ideal. I was sorry to leave, to be honest. Brilliant hotel and stay, service.
Response from Property: Dear guests, Thank you for choosing to stay at the Holiday Inn Taiyuan City Center and providing feedback on this stay. We are very happy to see that you have had a wonderful stay at our hotel. The hotel has a superior geographical location and convenient transportation, adjacent to Zhonglou Street and Food Street, with the subway entrance just outside. Our unremitting goal and direction is to create an outstanding hotel that guests love. The hotel's intelligent guest control system, clean and tidy living environment, and carefully prepared delicacies aim to provide maximum comfort and leisure for every guest. Thank you again for your kindness. Looking forward to meeting you again. Holiday inn Guest Service Team!
Guest User
King Standard Room
Stayed in Nov 2023
Family
3 review
8.5/10
Very Good
Posted on Jan 2, 2024
Guest services is great, good breakfast selection
Don have floor heater for winter, toilet seat also not heated.
Excellent location, walking distance to main shopping street. Very close to train station
Response from Property: Dear guest, thank you for staying at Holidayinn Taiyuan City Center . The hotel is located in the Liuxiang commercial district at the south gate of Taiyuan, with convenient transportation. The hotel adheres to the holiday brand concept under the InterContinental Hotels Group, providing high-quality travel experiences for travelers in the new era. The buffet breakfast in the hotel not only provides a variety of Chinese and Western dishes, but also makes Shanxi Daoxiao Noodles, mutton offal and other Shanxi specialty foods on the spot in the Ming archives to add vitality to you. Your feedback. Thank you again for your trust in us. We warmly welcome you to visit us again. Holidayinn Guest Service Team
Guest User
Queen Bed Room
Stayed in Nov 2023
Family
1 review
10.0/10
Outstanding
Posted on Dec 30, 2023
Nana the manager was excellent. She is professional and helpful. Highly recommend
Response from Property: Dear guest: Hello, thank you for choosing to stay at the Holidayinn Taiyuan City Center for this trip. Thank you very much for your five-star review of Taiyuan Holiday Hotel and your recognition of Nana at our hotel front desk. Our service philosophy is called "being at home at home, laughing from the heart.". Every employee is committed to bringing a pleasant stay experience to every guest. No matter where we are, we promise to provide sincere and enthusiastic hospitality with a warm, enthusiastic, and optimistic experience, and proactive personalized service to make you smile. Sincerely invite you to visit again, and all hotel staff will continue to serve you wholeheartedly. Holidayinn Guest Service Team!
Simon Kimber
Queen Bed Room
Stayed in Jun 2023
Couples
5 review
9.5/10
Amazing
Posted on Aug 2, 2023
Fantastic attentive service and very helpful assisting foreigners. Lovely room and very clean and modern. Fast wifi. Only slight negative is that the breakfast is a bit limited in international food options, but then again they rarely have international guests
Response from Property: Dear guest, hello! Thank you for choosing Holiday Inn Taiyuan Center as your hotel for your trip to Taiyuan. We are honored to receive your praise and praise for the hotel, and we also appreciate the opportunity to provide you with services. The hotel's high-quality service and comfortable indoor facilities are deeply loved by guests! Sincerely hope that you can experience the strong humanistic feelings of Taiyuan while staying at the Holiday Inn Taiyuan Center in Taiyuan! Thank you again for your review. Looking forward to meeting you again! Holiday Inn Guest Service Team!
Lu
Queen Bed Room
Stayed in Aug 2023
Solo travelers
43 review
10.0/10
Outstanding
Posted on Sep 7, 2023
Everything is great, and the breakfast is amazing
Response from Property: Dear guest, thank you for choosing Holiday Inn Taiyuan City Center. Adhering to the international brand standards, the hotel is committed to bringing clean rooms and considerate services to guests. The plan of the day is in the morning. Every morning, the hotel's ADD Restaurant carefully prepares a buffet breakfast. In addition to traditional Chinese breakfast and exquisite western food, the shop also provides on-site production of local characteristics of mutton chop, Daoxiao Noodles, etc., helping you to save energy and start a new day of vitality. We are honored to receive your recognition and recognition. The hotel will continue to strive to create a warm and comfortable living environment for guests, meeting the needs of different guests with the highest cost-effectiveness. We look forward to your next stay. Holiday Inn Guest Service Team
Anonymous User
Hollywood Twin Premium Room
Stayed in Mar 2025
Travel with friends
19 review
7.7/10
Good
Posted on Apr 23, 2025
I often choose Holiday Inn. This one in Taiyuan is also good, and the standard is still in line with the price. The service of housekeeper Nana (friendly attitude, timely response) adds points to this hotel. The parking space in the basement of the hotel is relatively narrow due to its geographical location. The biggest disadvantage is that I was told that the air conditioning was temporarily unavailable during my stay, which made it quite hot at night even with the window open.
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您選擇入住太原柳巷五洲假日酒店,並抽出寶貴的時間分享您的入住體驗!很開心得知您對酒店整體水準給予認可,前台娜娜能為您帶來良好的服務體驗也讓我們倍感榮幸,我們一定會將您的鼓勵傳達給她。對於入住期間空調問題給您帶來的不便,我們深表歉意,酒店空調系統目前已全面檢修好,力求後續為客人提供更舒適的入住環境。期待能有機會再次為您服務,屆時定讓您擁有更完美的體驗!假日酒店賓客服務團隊!
Mitangmao
Twin Premium Room
Stayed in Mar 2025
Travel with friends
22 review
8.5/10
Very Good
Posted on Apr 23, 2025
The room was ok in cleanliness. I don't know why there was no air-conditioning. The temperature outside was about 27 or 28 degrees and the room was very stuffy. Although the hotel sent two electric fans, I still woke up several times on the first night due to the heat, which made me sick. I asked the manager, but I didn't understand why there was no air conditioning and only heating, but the manager's attitude was very sincere. I asked the staff in the lobby where to return the power bank, but nine out of ten times they didn't know. It seems they need more training. The housekeeping staff were also polite and quick to get things when requested. The breakfast was a bit disappointing, the sliced noodles were terrible.
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好!非常感謝您選擇入住我們酒店並花費寶貴時間反饋體驗感受,對於此次入住給您帶來的不佳體驗,我們致以最誠摯的歉意!酒店空調系統目前已全面檢修好,可正常運行。關於充電寶歸還指引不明確的問題,我們會加強員工培訓,完善相關服務流程,提升員工業務熟練度。房務人員能得到您的認可讓我們倍感欣慰,我們會繼續保持這份服務熱情。而早餐刀削麪未能達到您的期待,我們深表遺憾,已將您的意見反饋至餐飲部門,廚師團隊會重新優化烹飪方式和調味,改進出品質量。您的反饋是我們改進的動力,真心希望未來有機會能重新為您提供更優質的服務,彌補此次遺憾。我們期待與您再次相見!假日酒店賓客服務團隊!
Guest User
Twin Premium Room
Stayed in Mar 2025
Travel with friends
7 review
10.0/10
Outstanding
Posted on Apr 16, 2025
The room is spacious and bright, with multiple charging ports at the head of the bed. The bedding is comfortable and the stay is so comfortable. Next time I come here, I will definitely choose this place again! Nana, the assistant lobby manager, is enthusiastic and thoughtful, helping guests answer questions.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your support and love for Taiyuan Liuxiang Wuzhou Holiday Inn. We are glad to know that you had a pleasant stay with us. Your recognition is our driving force for continuous progress. We will continue to work hard to provide guests with a pleasant service experience. All colleagues in the hotel present the true InterContinental hospitality to all guests, creating a home-like stay experience for every guest. Delivering the true hospitality has always been our service purpose and concept that we are constantly pursuing. We look forward to seeing you again! Holiday Inn Guest Service Team!
Fenfangchenxi
King Standard Room
Stayed in Mar 2025
Other
13 review
10.0/10
Outstanding
Posted on Apr 16, 2025
Xinyi has good service and a great stay experience! Comfortable environment, considerate service, and full marks for details.
I will choose this place again next time. It is conveniently located to go anywhere. There is a subway nearby, and you can take one stop to Yingze Park. It takes about ten minutes to walk to Zhonglou Street. There are also many delicious foods nearby, and there is also a vegetarian buffet restaurant.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Sincerely thank you for leaving a precious five-star review for this stay! We are honored to know that you felt our attentive service and attention to detail during your trip, which is also the driving force for the whole team to continue to improve. Whether it is the quality of the room, the experience of the facilities, or the caring service of the staff, it is our greatest pursuit to create a wonderful memory for you. We always believe that every encounter is worth waiting for with all our heart. We look forward to welcoming you back with a warm smile again in the near future. May every journey of yours in the future be full of surprises and beauty!
Guest User
King Standard Room
Stayed in Mar 2025
Family
4 review
10.0/10
Outstanding
Posted on Apr 15, 2025
An old hotel. The room is spacious and comfortable. There is no noise. The rest is good. The service is good. I would like to praise the staff Nana. She is very patient in answering suggestions for tourist attractions and food. She also actively helped to arrange the delay of more than an hour for check-out. The hotel has a rich variety of breakfasts. Sliced noodles, mutton soup, and meatball soup are all delicious. After checking out, the security guard at the door also actively helped to carry the luggage. I will stay here when I come to Taiyuan next time.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for choosing to stay at Holiday Inn Taiyuan Liuxiang Wuzhou for this trip. Thank you very much for your five-star praise for Holiday Inn Taiyuan and your recognition of our hotel services. Our service philosophy is called "make guests feel at home and smile from the heart". Every employee is committed to bringing a pleasant stay experience to every guest. No matter where we are, we promise to provide sincere and enthusiastic hospitality with a warm, enthusiastic and optimistic experience, and proactive and personalized service to make you smile. Sincerely invite you to come again, and all the hotel staff will continue to serve you wholeheartedly. Holiday Inn Guest Service Team!
Xuelifangfei
Twin Premium City View Room
Stayed in Mar 2025
Travel with friends
19 review
9.7/10
Amazing
Posted on Apr 13, 2025
The hotel is in a prime location, and it is very convenient to walk to Liuxiang and Bell Tower in just over ten minutes. The hotel staff is sincere, the room is clean and tidy, and they also give away fruits.
Original TextTranslated by Google
6/8
Response from Property: Dear guest, hello! Thank you very much for choosing to stay at Taiyuan Liuxiang Wuzhou Holiday Inn and taking the time to give us high recognition. High-quality service is what we have always pursued. Therefore, your praise is the greatest affirmation of our work. We will continue to work hard to bring guests more and more perfect services. If you like Taiyuan Wuzhou Holiday Inn, remember to recommend it to your friends! Sincerely welcome you to come again and wish you a happy life. Holiday Inn Guest Service Team!