Pullman Quay Grand Sydney Harbour

Pullman Quay Grand Sydney Harbour Reviews

Pullman Quay Grand Sydney Harbour

61 Macquarie St, Circular Quay, Sydney, New South Wales, 2000, AustraliaView Hotel Details
Pullman Quay Grand Sydney Harbour
Pullman Quay Grand Sydney HarbourPullman Quay Grand Sydney HarbourPullman Quay Grand Sydney Harbour
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Pullman Quay Grand Sydney Harbour Guest Reviews

4.4/5
Very Good
123 review
Verified reviews
Location4.7
Amenities4.3
Service4.5
Cleanliness4.3
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Positive reviews(20)
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Negative reviews(3)
Guest User
Deluxe One King Bedroom Apartment With Garden View
Stayed in Oct 2024
Family
1 review
4.2/5
Very Good
Posted on Nov 17, 2024
The location is truly excellent, and with kitchen facilities, it's the perfect accommodation for trips lasting a week or more. However, the amenities were not provided in proportion to the number of guests, so we had to call daily to request more. Additionally, we were told there was no extra charge for coffee refills at the breakfast restaurant, but at checkout, we were informed of additional charges. Other than that, it was a decent place to stay.
Response from Property: Dear Guest,Thank you for sharing your feedback. We’re pleased to hear that you enjoyed our excellent location and found the kitchen facilities convenient for your extended stay.We sincerely apologize for the inconvenience caused by the shortage of amenities and the confusion regarding coffee refills at breakfast. Your comments are important to us, and we will ensure that these issues are addressed to prevent any recurrence in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay next time.Sincerely,Sammie NguyenAssistant Front Office Manager
Tom
One Bedroom Apartment With Garden View
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 1, 2024
Hi. We went to Sydney’s Vivid for 7 days stayed at another hotel for 5 and at Pullman for 2 nights. Excellent location excellent service great price. Highly recommended.
Response from Property: Dear Tom,Thank you for choosing to stay with us during your time at Sydney's Vivid Festival, and for sharing such a wonderful review! We’re delighted to hear that you enjoyed our excellent location, service, and found great value in your stay. Your recommendation means the world to us!It was a pleasure having you for the last two nights of your trip, and we hope to welcome you back for a longer stay in the future. If there’s anything we can do to make your next visit even more special, please don’t hesitate to reach out.Sincerely,Sammie NguyenAssistant Front Office Manager
Guest User
Deluxe One King Bedroom Apartment With Harbour View
Stayed in Dec 2023
Family
1 review
5.0/5
Outstanding
Posted on Jan 22, 2024
Very good experience with an excellent value for money!
Response from Property: Dear Guest,We're thrilled you had a great experience and appreciated the value for money. We strive to provide our guests with the best possible experience, so your feedback is truly appreciated. We hope to welcome you back in the future!Sincerely,Arvee PalmeaAssistant Manager
달이방9맘
Deluxe One King Bedroom Apartment With Garden View
Stayed in Dec 2024
Couples
38 review
3.7/5
Posted on Jan 5, 2025
The location was great, it was a 3-minute walk to the Opera House and there were lots of restaurants. However, the view was disappointing. The bathroom was particularly poorly cleaned.
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Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our convenient location, with the Opera House and nearby restaurants easily accessible.However, we sincerely apologize for the disappointment you experienced with the view and the cleanliness of the bathroom. Please know that we take your concerns seriously, and we will address the cleaning standards to ensure that our guests receive the highest level of service.We truly appreciate your comments and hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely,Sammie NguyenAssistant Front Office Manager
Guest User
Deluxe One King Bedroom Apartment With Garden View
Stayed in Jan 2025
Family
6 review
4.7/5
Amazing
Posted on Feb 9, 2025
The location is unbeatable, and the service is really good. Unfortunately, the facilities are a bit old, but it does not affect the living experience. Because we had an early flight on the last day, the hotel cleaned our clothes overnight and delivered breakfast to the room before we left. It was really great!
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Response from Property: Dear Guest,Thank you so much for your wonderful feedback! We're thrilled you enjoyed our unbeatable location and the service we provide. We appreciate your honest comments about our facilities. We're always looking for ways to improve, and your feedback helps us prioritize updates. We're especially delighted to hear that our efforts to assist with your early departure, including the overnight laundry service and in-room breakfast, made your stay more convenient. We hope to welcome you back again soon!Sincerely,Arvee PalmeaAssistant Manager
MoneyNeverSleep
Deluxe One King Bedroom Apartment With Harbour View
Stayed in Dec 2024
Family
5 review
5.0/5
Outstanding
Posted on Feb 1, 2025
This hotel is unexpectedly good. Not only is the view very, very good, the facilities are very, very new, and very tasteful, but more importantly, the service is also very, very good. I usually don't like to review hotels, but this one is really very good, I can't help but comment manually, and the hotel breakfast is also very good, not a buffet, but a proper brunch, you can order it yourself, and it is also included in the hotel, it can be said to be very cost-effective, for three people staying in the suite, they will also make the bed in advance for three people to use
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Response from Property: Dear Guest,We're absolutely delighted to read your kind words! It's fantastic to hear that you found our views, facilities, and service to your liking. We're also pleased you enjoyed our à la carte brunch and found it to be good value. We appreciate your special mention of the suite preparation for three guests. Thank you again for your review, and we look forward to your return!Sincerely,Arvee PalmeaAssistant Manager
Anonymous User
Deluxe One King Bedroom Apartment With Garden View
Stayed in Dec 2024
Family
5 review
5.0/5
Outstanding
Posted on Feb 8, 2025
The room is large and has a kitchen, jacuzzi and laundry room! 1 minute away from the Opera House. It is a very enjoyable and wonderful hotel
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Response from Property: Dear Guest,We're so glad you enjoyed your stay and appreciate you taking the time to share your positive feedback! We're delighted you found the room spacious and appreciated the convenience of the kitchen, jacuzzi, and laundry room. It's fantastic to hear that our location, just one minute from the Opera House, added to your experience. We hope to welcome you back again soon!Sincerely,Arvee PalmeaAssistant Manager
Guest User
Deluxe One King Bedroom Apartment With Harbour View
Stayed in Aug 2024
Family
13 review
4.0/5
Very Good
Posted on Sep 20, 2024
Very convenient! It's very convenient to bring my mom with me! The scenery is unbeatable! I will stay here again
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Response from Property: Dear Guest,Thank you so much for your kind review! We are thrilled to hear that you and your mother had such a convenient and enjoyable stay with us. It's wonderful to know that you appreciated the beautiful scenery—our location truly offers some breathtaking views, and we're glad it added to the experience of your visit.We look forward to welcoming you both back for another memorable stay! If there's anything we can do to make your next visit even more special, please don't hesitate to let us know.Sincerely,Sammie NguyenAssistant Front Office Manager
Guest User
Deluxe One King Bedroom Apartment With Harbour View
Stayed in Sep 2023
Family
11 review
5.0/5
Outstanding
Posted on Dec 15, 2023
The hotel is located on the edge of Circular Quay, making it easy to get around. You can also go for a morning run around the Sydney Opera House and the Royal Botanic Gardens. The apartment-style room is super large, with matching cooking utensils and tableware available. The breakfast has a variety of choices and is delicious.
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Response from Property: Dear Guest,Thank you so much for your wonderful feedback! We're thrilled you enjoyed your stay and appreciated our location on the edge of Circular Quay, making it convenient for exploring Sydney. It's fantastic to hear you took advantage of the proximity to the Sydney Opera House and Royal Botanic Gardens for your morning runs – what a beautiful way to start the day! We're also delighted you loved the spaciousness of your apartment-style room and found the cooking utensils and tableware useful. Our team works hard to provide a wide variety of delicious options for breakfast, so we're especially pleased that was a highlight for you. We hope to welcome you back to our hotel again soon!Sincerely,Arvee PalmeaAssistant Manager
Guest User
Deluxe One King Bedroom Apartment With Garden View
Stayed in Dec 2023
Family
2 review
4.2/5
Very Good
Posted on Feb 22, 2024
The hotel is not too new and the location is very good. The facilities were a bit stretched, the dishwasher was broken and leaking, and it was not repaired when we left.
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Response from Property: Dear Guest,Thank you for your feedback. We appreciate you taking the time to share your experience with us.We're glad you found our location to be convenient. We understand your concerns about the hotel's condition and apologize that the facilities were not up to par, especially the broken dishwasher. This is certainly not the standard of service we aim to provide.We are addressing the issue with the dishwasher immediately to ensure it's repaired for future guests. We also regularly review the condition of our facilities and will take your comments into consideration as we prioritize maintenance and improvements.We hope that despite this issue, you were still able to enjoy other aspects of your stay. We value your feedback and will use it to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Sincerely,Arvee PalmeaAssistant Manager
Liu Melody
One Bedroom Apartment With Harbour View
Stayed in Nov 2023
Family
2 review
1.0/5
Posted on Dec 25, 2023
Don't stay here! ! ! Never use trip booking! Even if the price is more expensive than domestic Ctrip, before checking in, I asked Trip to check whether there would be fireworks in the room. I was told by the hotel that I could see the fireworks. In the end, I made a reservation with my friends. A large group of people waited for a long time for the fireworks. Isn't it stupid that the one set off in Darling Harbor is not here? ! I went to Trip to find out. They said that when I made the reservation, they didn’t make sure to ask me whether I would see fireworks during my stay. So if I couldn’t see fireworks during my stay, why should I ask? ! ? ? ! Am I free? ? ? ? ?
Original TextTranslated by Google
Response from Property: Dear Guest,We sincerely apologize that your stay did not meet your expectations and that you missed the fireworks display. We understand your frustration, especially regarding the information you received about viewing the fireworks from the hotel. We appreciate you bringing this to our attention.We are looking into the communication you had with Trip.com regarding the fireworks view and will be addressing this internally to ensure our partners provide accurate information to our guests. We want to understand where the miscommunication occurred and prevent similar situations in the future. Our goal is to provide clear and reliable information about our hotel and its surroundings.While Darling Harbour is indeed the location for the fireworks, we understand your disappointment that this was not clearly communicated to you. We value your feedback and will use it to improve our communication with both our guests and our booking partners.We hope that despite this issue, you were able to enjoy other aspects of your stay. Sincerely,Arvee PalmeaAssistant Manager
Guest User
Deluxe One King Bedroom Apartment With Harbour View
Stayed in Jan 2023
Couples
11 review
1.0/5
Posted on Feb 20, 2023
Book Sydney Marina Suites Hotel through Ctrip. I checked in from 9:00pm to 10:00pm local time. After entering the room, my fiancée developed severe allergies. This is something that has never happened in so many hotels. Red spots and black spots appeared all over the body, and it was uncomfortable. Even my her fiancé had red dots. In order to avoid deterioration, I communicated with the hotel front desk at 11 o'clock, exited the hotel at 12 o'clock, and looked for a clean hotel again at one or two o'clock in the morning local time. Ctrip said it couldn't handle it that night, and would give us a satisfactory answer the next day, but they made things difficult the next day, saying that their hotel was very clean. But in fact, when we wiped the table with our hands, there was a layer of dust, and we refused to refund the money with various excuses. In this case, I ask Ctrip to follow the local laws and regulations. The hotel has violated human rights. In addition to refunding all my money, I also need to sue the hotel for compensation, management fees and mental damage. We cooperate with and accompany you to participate in the examination and treatment!
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your feedback. We understand you experienced significant issues at a hotel booked through Ctrip. However, you have contacted Pullman Quay Grand Sydney Harbour. We are a separate hotel and it appears your review pertains to Sydney Marina Suites Hotel.We recommend contacting Ctrip or Sydney Marina Suites Hotel directly to address your concerns regarding your booking and experience.Sincerely,Arvee PalmeaAssistant Manager
Guest User
Deluxe One King Bedroom Apartment With Harbour View
Stayed in Jul 2023
Family
4 review
5.0/5
Outstanding
Posted on Sep 18, 2023
The hotel service is good. The location is very good. You can see the Opera House and Harbor Bridge when you go downstairs. The Royal Opera House is right next to it. The view from the room is also good. The bed is a bit soft.
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Response from Property: Dear Guest,Thank you for your wonderful feedback! We're delighted to hear you enjoyed our hotel's service and prime location, especially the proximity to the Opera House and Harbour Bridge, and the views from your room. We appreciate your positive comments about these key aspects of your stay.We also take note of your feedback regarding the bed's softness. We understand that bed comfort is a very personal preference, and we strive to accommodate all our guests. We'll certainly keep your comment in mind as we continually review and improve our amenities.We hope to welcome you back to our hotel again soon!Sincerely,Arvee PalmeaAssistant Manager
taurusyang
Deluxe One King Bedroom Apartment With Garden View
Stayed in Jul 2023
Family
15 review
5.0/5
Outstanding
Posted on Aug 15, 2023
The sunny side of the room is the park, and the back is the bay pier. The room card can be directly accessed. The room is relatively large, which is 120 meters away from the Opera House, and from Pier 4 to the zoo.
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Response from Property: Dear Guest,Thank you for your feedback! We're so glad you enjoyed the location of our hotel, with its proximity to the park, bay pier, Opera House, and Pier 4 for access to the zoo. We appreciate you highlighting the convenient access via room card and the spaciousness of the rooms. We hope to welcome you back again soon!Sincerely,Arvee PalmeaAssistant Manager
Guest User
Deluxe One King Bedroom Apartment With Harbour View
Stayed in Jul 2023
Solo travelers
26 review
2.2/5
Posted on Aug 2, 2023
Very disappointing experience, there is no soap in the room, and the hand sanitizer and shampoo can’t be squeezed out. What’s even more shocking is that I asked the front desk to order milk, but it took a long time for the front desk to deal with it, and I didn’t know when it was left. A little leftover milk came to the room. In short, the experience is very poor at this price.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for sharing your feedback about your recent stay. We sincerely apologize for the disappointing experience you had. We appreciate you bringing these issues to our attention, as it helps us identify areas where we need to improve.We are very sorry to hear about the missing soap and the difficulty you experienced with the hand sanitizer and shampoo dispensers in your room. This is certainly not the standard of service we aim to provide, and we are addressing this immediately with our housekeeping team to ensure such oversights do not happen again.We also apologize for the delay and confusion regarding your milk order. We understand your frustration with the time it took and the way the milk was ultimately delivered. We are reviewing our procedures for handling such requests to ensure a more efficient and timely service in the future.We value your feedback and are taking steps to rectify these issues. We hope that despite this experience, you might consider giving us another opportunity to demonstrate the true quality of our service. Please do not hesitate to contact us directly if you would like to discuss this further.Sincerely,Arvee PalmeaAssistant Manager