Read genuine traveler ratings & reviews to find your perfect stay.
Posted onJun 9, 2026
Guest UserThe service was excellent. The staff is really helpful and friendly. The explanation was clear. Very nice experience. Thank you
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Price per night from:PLN 129
Posted onMar 31, 2026
By.Solivan
Polite friendly staff, spacious room, comfortable bed. The only downside is that you can hear the neighbors and everything that happens in the corridors. And yes, if you want to get enough sleep, press the do not disturb button, the cleaners will want to clean your room and will very persistently ring the doorbell until you answer.
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Price per night from:PLN 154
Posted onMay 3, 2025|Deluxe Double Room
Cristian@ParisFriendly and helpful staff. Free early check-in (12h instead of 14h). Clean and big room with huge and confortable queen size bed. Silent AC. Big TV, mini fridge, kettle and hair-dryer available. Nice swimming pool + good sauna and gym. Very good breakfast with turkish coffee ! I highly recommend this hotel !
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Price per night from:PLN 102
Posted onJun 6, 2026
Guest User
Nice old style hotel with a lovely garden and the location is all right. The room is also spacious and clean. However, this is a hotel more suitable to tourists than business travellers. All the electrical outlets in the room are connected to the main switch, and so the only way to charge your cellphone at night is to keep at least one light on. The breakfast is average and there is just one bag each of tea and coffee in the room, and two bottles of water. Request for additional bottles of water will be charged, something which I think is rather unbecoming for a five-star hotel to do.
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Price per night from:PLN 140
Posted onNov 24, 2025|Junior Suite Historical King
AYP91I requested a non-smoking room, but I could smell strong cigarette smoke every night, which disturbed my sleep. The air conditioner was also not cold, and I couldn’t adjust the temperature because the remote control was broken. No floor mat was provided, and the hotel itself feels quite old and in need of upgrades. My transportation keep registering every time I went out. Overall, the best thing about this hotel is its strategic location. It’s easy to access restaurants, malls, and several attractions within walking distance. The staffs also very friendly. To repeat again? I don’t think so. Better to find another best place to stay for you to have a memorable nights in Surabaya 🙌🏼..
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Price per night from:PLN 64
Posted onNov 24, 2025
Anonymous User
Before I review I want to say all the staff were kind friendly and very helpful. If this review was about the staff you would have 100%.
My problem is with the fabric of the hotel. It is dirty , shabby and living in the past. The first entertainment hotel in the city. Looking at it it was probably the last time it was refurbished.
I feel that the staff put on a brave face and they are professional in their duties.
Entering my room the sheets were grey had holes and stained. If you use an external laundry and hire your linen someone needs to change your contract!! Grey is not white. The walls are covered in hardboard and are dirty. Shower and toilet ok. Fire door did not self close. Hole in the wall where the self closer keeps hitting it.
If this is a four star hotel it’s the staff who are keeping it there, a review though in my opinion would drop you to two stars at the best!!
The owners need to reinvest!!
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Price per night from:PLN 64
Posted onOct 27, 2024
Guest User
The hotel is really nice, but there is a lot of rubbish near the parking lot.
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Price per night from:PLN 53