No. 1296 Ganjiang West Road, Gusu District, Suzhou, Jiangsu, 215004, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Suzhou Marriott Hotel Guest Reviews
4.6/5
Very Good
1215 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.5
Service4.7
Cleanliness4.7
Filter by:
Sort by:
All reviews(1215)
Positive reviews(1169)
Reviews with photos/video(159)
Delicious breakfast(122)
Friendly front desk staff(35)
Perfect for business trips(26)
Close to scenic area(21)
Great swimming pool(14)
Delicious buffet(12)
Garden view(10)
Negative reviews(46)
YunaYeap
Deluxe Double Room
Stayed in Jun 2024
Couples
12 review
5.0/5
Outstanding
Posted on Jul 30, 2024
Our stay at Suzhou Marriott Hotel was pleasant. The room was huge, clean, and the bed was so comfortable. The aircon was cold enough, really efficient, especially during summer. The only downside is the fridge and the safe were both not working. We stayed in room 3203, and the housekeeping lady on our floor was kind and friendly. Would love to return again one day.
Response from Property: Dear guest, hello! Thank you for choosing to stay at Suzhou Marriott Hotel. Your satisfaction with all aspects of the hotel is our driving force. Considerate service is what we should do. It is because there are more and more friends like you who support us, which makes Suzhou Marriott Hotel better and better. We look forward to your visit again, thank you!
Chua Wei Boon
Premier Room - with View (2 beds)
Stayed in Oct 2024
Family
5 review
4.0/5
Very Good
Posted on Jan 23, 2025
Strategic location as it is near the stadium where we could just walk there to enjoy our booked concert. We stayed in the high floor with superb view of the suzhou city. Will definately return to this hotel should we go Suzhou in future
Response from Property: Dear guest, hello! Thank you for choosing to stay at Suzhou Marriott Hotel. We are honored to serve you. Thank you for your recognition and love of the hotel, the hotel is located in the ancient city center, is a landmark building in Gusu District, quiet, adjacent to Hanshan Temple, Shantang Street, Guanqian Street, lingering Garden, Net Master Garden and other classic attractions, near the new Internet red card Huaihai Street, Suzhou Museum, Pingjiang Road, whether it is very convenient to travel or visit. Only 1.1 km away from Suzhou Sports Center, convenient to watch all kinds of concerts and events! In the evening, the setting sun pours into the hotel rooms through the Windows, overlooking the Tiger Hill and the Oriental Gate, and enjoying the charm of Suzhou. Often come to Gusu, often come to Suzhou Marriott Hotel, good luck!
Guest User
Deluxe Room (2 beds)
Stayed in Oct 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 15, 2025
nice! the hotel was clean and nice but the restaurant closes at 2pm for lunch
Response from Property: Dear guest, hello! Thank you for choosing to stay at Suzhou Marriott Hotel. We are honored to serve you. To provide you with a comfortable living environment and intimate service is what we should do. Located in the center of the ancient city, the hotel is a landmark building in Gusu District. It is adjacent to Hanshan Temple, Shantang Street, Guanqian Street, Lingering Garden, Net Master Garden and other classic attractions. It is near Huaihai Street, Suzhou Museum, Pingjiang Road, which is very convenient to travel or visit. I hope Suzhou Marriott Hotel can be your little harbor in Suzhou, looking forward to your visit again, best wishes!
Sjoerd
Deluxe Room (2 beds)
Stayed in Oct 2024
Couples
3 review
4.5/5
Great
Posted on Nov 20, 2024
Good hotel, wifi is unfortunately quite limited. Lots of food options
Response from Property: Dear guest, hello! Thank you for choosing to stay at Suzhou Marriott Hotel. We are honored to serve you. To provide you with a comfortable living environment and intimate service is what we should do. Located in the center of the ancient city, the hotel is a landmark building in Gusu District. It is adjacent to Hanshan Temple, Shantang Street, Guanqian Street, Lingering Garden, Net Master Garden and other classic attractions. It is near Huaihai Street, Suzhou Museum, Pingjiang Road, which is very convenient to travel or visit. I hope Suzhou Marriott Hotel can be your little harbor in Suzhou, looking forward to your visit again, best wishes!
TeikLim
Deluxe Double Room
Stayed in Apr 2024
Couples
3 review
3.7/5
Posted on May 28, 2024
Nice big comfortable bed with big pillows that should earn 5 stars 🌟
The only drawback is the hotel does not equipped the toilet with bidet.
Guest User
Deluxe Double Room
Stayed in Feb 2024
Couples
2 review
3.7/5
Posted on Mar 24, 2024
the hotel itself is great, I would not mind to give a 5. However, the booking is confusing. I booked via Trip app, and selected pay at hotel option. However, my credit card still got charged immediately. While checking in, the front desk asked me to pay again, since their record shows I need to pay at hotel, and I paid cash. Now I have paid double for my stay, not sure when they are going to refund me.
Response from Property: Dear guest, thanks for choosing Marriott Hotel Suzhou and taking time to share your stay with us. We really do aim to deliver the very best of experiences to all of our guests. Meanwhile, please rest assured that I will share your comments about room rate to our management. If it is convenient for you, please contact the hotel and we look forward to have the opportunity to communicate with you about your queries. It was indeed a pleasure having you and we look forward to welcoming you back soon!
Guest User
Premier Room - with View (Double bed)
Stayed in Aug 2023
Couples
1 review
4.0/5
Very Good
Posted on Sep 13, 2023
+
Location is pretty good if you want to be in the city. It’s not far from the train station and many attractions/tourist spots.
Room was pretty good, large, and clean.
Service was good, nothing you wouldn’t expect for a hotel like Marriott but good.
Swimming pool was clean and pretty big. There are lockers, showers, and everything you’d need. There was literally no one inside so it made it even better.
-
Breakfast was disappointing. The selection was quite large but some of the foods were not fresh: pastries, hash browns, and probably others. Juice or soya milk was mixed with water so it wasn’t great.
Of course some other things were fresh but I expected way more from such a hotel.
Response from Property: Dear distinguished guest, hello! Thank you for choosing to stay at Suzhou Marriott Hotel. The hotel was opened in 2009. In order to bring you a more comfortable stay, the hotel will be renovated in 2020. Time is ruthless, but warm service is always with you. Marriott's mission has always been to "care for guests passionately and proactively provide guests with valuable help, information and support." We are committed to providing you with a home away from home experience with warm and thoughtful service. Regarding the issue you mentioned about the stale breakfast dishes, we will provide feedback to the catering department to make corresponding improvements and adjustments. We look forward to your visit again and we will provide you with a more satisfactory stay experience!
HYC13
Suite
Stayed in Jul 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Aug 23, 2023
There is a very nice hotel and the hotel staff are very helpful, one of them is Du Tonghui 杜同辉 amd.the front desk manager (if im not mistaken), both of them are very kind to people. It is possible to spend a whole day in this hotel enjoying the facilities.
Tun281096
Deluxe Double Room
Stayed in Jul 2024
Couples
11 review
3.2/5
Posted on Oct 22, 2024
It’s an average venue.
Response from Property: Dear guest, hello! Thank you for taking time out of your busy schedule to give us feedback, it is our honor to get your recognition. The satisfaction of our guests must be our greatest pursuit. From your score, we know that we still need to improve, we are happy to listen to your comments and suggestions, welcome your timely feedback to us, in order to urge us to work towards a better direction. The hotel is a 10-minute walk from Metro Line 1 and about 80 km from Shanghai Hongqiao Airport. The excellent location is ideal for business trips and tourism. As the cultural carrier of Marriott, we look forward to bringing you the caring experience of Marriott. Best wishes
Ronan A.
Deluxe Double Room
Stayed in Jan 2023
Business travelers
71 review
5.0/5
Outstanding
Posted on Feb 24, 2023
Convenient location in Gusu, great view, style with the red wood furniture didn’t age very well, but it remains a solid choice
Guest User
Premier Room - with View (Double bed)
Stayed in Apr 2023
Business travelers
5 review
2.5/5
Posted on Jul 23, 2023
basic with poor breakfast beside that typical 5 star hotel far from city
Response from Property: Dear guests, hello! Thank you for choosing to stay at Suzhou Marriott Hotel. We sincerely apologize for not giving you a very satisfactory stay experience. The hotel is located in the center of the ancient city and is a landmark building in Gusu District. It is quiet in the bustle. It is adjacent to classic attractions such as Hanshan Temple, Shantang Street, Guanqian Street, The Lingering Garden, and Master of the Nets Garden. It is also close to Huaihai Street, a popular spot for new Internet celebrities, and the Suzhou Museum. , Pingjiang Road, which is very convenient for traveling and sightseeing. I hope Suzhou Marriott Hotel can become your little harbor in Suzhou and look forward to your visit again. Best wishes!
Tony
Deluxe Room (2 beds)
Stayed in Nov 2023
Travel with friends
31 review
5.0/5
Outstanding
Posted on Jan 10, 2024
Good hotel
Response from Property: Dear distinguished guest, hello! Thank you for taking the time out of your busy schedule to give us your feedback. Thank you for your full praise. Guest satisfaction must be our greatest pursuit. You are welcome to share and recommend your satisfying experience in the hotel to more friends. If you have any comments or suggestions, please give us timely feedback to urge us to work in a better direction. The hotel is a 10-minute walk from Metro Line 1 and about 80 kilometers from Shanghai Hongqiao Airport. The superior geographical location is an ideal choice for business trips and tourism. We hope that as Marriott’s cultural carrier, we can always bring you Marriott’s caring experience. Best wishes!
GURAV
Deluxe Double Room
Stayed in Aug 2023
Travel with friends
27 review
5.0/5
Outstanding
Posted on Sep 3, 2023
Very good
Response from Property: 尊敬的貴賓,您好!感謝您百忙之中抽出時間對我們進行的反饋,謝謝您的滿分好評。客人的滿意一定是我們最大的追求,酒店令您滿意的經歷也歡迎您分享和推薦給更多的朋友哦。有意見或建議也歡迎及時反饋給到我們,以敦促我們向著更優秀的方向努力。酒店離地鐵一號線10分鐘步行路程,距離上海虹橋機場約80公里。優越的地理位置是商務出差與旅遊理想的選擇。期待我們作為萬豪的文化載體,能一直帶給您萬豪的關愛體驗,祝好!
Anonymous User
Deluxe Double Room
Stayed in Nov 2022
Business travelers
4 review
5.0/5
Outstanding
Posted on Dec 7, 2022
nice...
Response from Property: 尊敬的賓客,您好!非常感謝您下榻蘇州萬豪酒店並與我們分享您的入住體驗,您對酒店的認可是我們不斷前進的動力。我們也很樂意聆聽和了解您對我們更多的建議和期許,敦促我們向著更優秀的方向努力。酒店距離地鐵1號線西環路站僅需步行10分鐘,距離西環高架8分鐘車程;距離蘇州火車站10分鐘車程;距離上海虹橋機場80分鐘車程,優越的地理位置是商務出差與旅遊的理想選擇。為您提供便利舒適的旅居環境是我們應該做的,蘇州萬豪酒店全體員工期待您的再次光臨,祝好!
J💓ess_a🐾🌟👻💕
Deluxe Double Room
Stayed in Feb 2025
Family
9 review
4.7/5
Amazing
Posted on Mar 9, 2025
Facilities: All basic facilities are available, the children's playground is a bit small
Service: Robis Zhao is very good, upgraded the room for free, and gave a breakfast when seeing that we brought children
Next door is Galleria, which is very suitable for attending weddings~