To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.9
Amenities4.7
Service4.9
Cleanliness4.8
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Positive reviews(1581)
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Family activities available(25)
Negative reviews(7)
Belinda
Standard Family Room
Stayed in Mar 2024
Family
1 review
3.5/5
Posted on Apr 22, 2024
We stayed at the hotel for 3 nights, the property is very well set up for families, the kids especially enjoyed watching and feeding the bunnies and fish. Housekeeping left much to be desired, didn’t wash used cups and seem d to only do the bare minimum.
Response from Property: Thank you very much for your review. We are deeply sorry for your unsatisfactory experience this time. We have fed back your opinions to the superior department. The hotel management always pays attention to and strengthens the improvement of the hotel's hardware and software facilities and service quality, so as to provide guests with a more comfortable and clean environment and feel warm and high-quality service. During your stay, if you feel that the service is not as good as you expected, please notify our staff immediately so that we can improve it or make other arrangements for you immediately. The hotel is located on the beautiful Tongli Lake. The sparkling lake, green lawns, and triangular glass halls are definitely the best place for vacation and leisure. I hope that this beautiful environment can bring you a sense of physical and mental pleasure. I hope you will continue to pay attention to us and give us the opportunity to serve you again. We will continue to work hard to bring you a pleasant experience and look forward to your visit again! Guest Service Manager Bella
Guest User
Standard Family Room
Stayed in Apr 2024
Family
1 review
4.7/5
Amazing
Posted on May 4, 2024
The hotel has excellent facilities, and the health club is particularly impressive, including a large indoor swimming pool, sauna, steam room, hot tub and a well-kitted gym. The staff are very friendly and attentive all round the hotel. The room was clean, spacious with comfortable beds. The buffet restaurant had plenty to offer for breakfast, particularly on the local selection.
Response from Property: Thank you for your praise. All staff members continue to work hard with the goal of providing you with comfortable and satisfactory service. The hotel is located in the central area of the Yangtze River Delta, making it very convenient to travel to Suzhou, Shanghai, and Hangzhou. Thank you for your affirmation, and we welcome you to introduce this beautiful place to more family and friends, and experience it together! Guest Service Manager Bella
YTZ23
Family Friendly Suite - Lake-View
Stayed in Sep 2023
Family
1 review
4.5/5
Great
Posted on Oct 5, 2023
We stayed at this hotel for 3 nights with our 10 month old during Golden Week.
Pros:
- Hotel is self-contained and there is no need to leave the hotel. There are large and well-maintained grounds for our daily walks with baby, including museums and traditional pagodas dotted throughout the property. There is a chinese, western (steak, pizza) and japanese (teppanyaki) restaurant within the hotel. There is also a kids play room and swimming pool, along with some other kid friendly activities like rabbit feeding and games on the lawn.
- The hotel is right next to the lake and is quite beautiful. It's very relaxing to stroll along the lake.
- There is an ancient town about 15 minutes walk from the hotel's main lobby. There is a free hotel shuttle to and from the ancient town too.
- Staff are generally friendly and helpful
- Large, family-friendly rooms are available. We stayed in a lake view suite, which was just right for us and our baby.
- Hotel is affordable by international standards
- Hotel is less than 2 hours drive from Shanghai, where we live
- We particularly enjoyed the teppenyaki restaurant where you can get a private room and a private chef to cook your meals
- Despite it being Golden Week, we didn't feel that the hotel was too crowded. Perhaps because the hotel has large grounds.
Cons
- The baby cot given to us had an extremely thin and uncomfortable mattress. To compensate, we were given a comforter to pad the mattress. However, this is unsafe for younger babies, who should sleep on a firm surface.
- The property and facilities are a bit dated
- There were very loud weddings on the lawn facing the lake each day that we were at the hotel. The loud music and emceeing disturbed the peaceful ambience of the place, and also disrupted baby's morning and afternoon naps. For families with children who still need to nap in the day, it may be better to stay in a quieter garden view room instead of a room facing the lake.
Response from Property: Thank you for your praise. All staff are committed to providing you with comfortable and satisfactory services and continue to work hard. The hotel has a spacious green space with numerous green plants, creating a natural and leisurely atmosphere. When it's convenient for residents living in the lake, don't forget to open the curtains and enjoy the beautiful lake view directly! The lakeside plaza of the hotel is paired with green lawns, unique glass halls, and a sparkling lake surface to create a beautiful scenery of "one color lake and sky". These unique styles are the charm of Jiangnan culture. We hope that this charming scenery can bring you better luck, and we also hope that you can introduce this beautiful place to more family and friends to experience it together. Wishing you a happy life! Guest Service Manager Bella Shan
liku2005
Little Yellow Duck Family Twin Room
Stayed in Dec 2024
Family
4 review
5.0/5
Outstanding
Posted on Feb 5, 2025
We booked a yellow duck themed room on the first floor. The bed was big and the room was big. There were children's toiletries and bathrobes, showers and bathtubs, tents and Lego tables, and carpets. We could also play family flying chess. It was very suitable for our family of four. There were activities every day during the Chinese New Year. The service staff was enthusiastic and proactive. The club's Little Cloud was attentive and helped us solve problems quickly. We brought our own shuttle bus. Because of the small number of buses, we didn't plan to take it. Unexpectedly, we met it when we came out of the ancient town at 6 o'clock in the evening. Thanks to the driver Xiao Zuo for waiting patiently. The hotel is 15 minutes away from the north gate of Tongli Ancient Town. It is quiet in the hustle and bustle. There are pavilions and waterside pavilions on the lakeside lawn. There is an indoor constant temperature super large swimming pool, a sauna, a hot bathing pool, a small indoor children's playground, and a small outdoor white sand pit and slide (suitable for children). It is very attentive. It is said that there is also a tensile membrane roof outdoors, so you can play even when it rains. There are both Chinese and Western breakfasts, as well as soy milk and tofu pudding. I was woken up by the chickens in the courtyard in the morning. After breakfast, I can feed the rabbits and chickens directly in the courtyard. The children love it. The feed is purchased separately. The price is different for each person. As long as the children are happy, that's fine. A 20-year-old house must be old in some places, but it doesn't affect the stay experience at all. There are also chess and card rooms and karaoke, table tennis and badminton venues for rent, 50 to 80 per hour. The restaurant has Chinese and Western steaks, pasta, and Japanese iron plates, and takeout is also convenient. One good thing is that the hotel's recreational projects and service contents can be seen on the room sign, which is detailed and clear.
Original TextTranslated by Google
6/18
Response from Property: Wow~ Thank you very much for giving us such a detailed review. First of all, I am very glad that you like our room. The Little Yellow Duck Family Parent-Child Room you stayed in is our newly renovated room type. The room area is about 55 square meters, spacious and comfortable. Many items in the room are Little Yellow Duck theme series. The warm yellow color is very warm. The room contains small tents, building blocks tables and other decorations, full of childishness. In addition, we also have Super Wings theme rooms, Cute Baby Happy Family Rooms and other parent-child rooms. I hope you can come and experience it next time. From the first to the fifth day of the Chinese New Year, the hotel has various traditional folk games every day: sticking blessings to pay New Year's greetings, returning to the mother's home with the pearl in the palm, welcoming the five gods of wealth, etc., combining tradition with fun, inviting you to experience the traditional New Year flavor! In March, the hotel will hold activities such as the Spring Hairpin Flower Meeting. The hotel has different cultural theme activities during the four seasons and holidays. We sincerely look forward to your continued return to the hotel in the future to appreciate our subsequent cultural experience projects! At the same time, thank you for your affirmation of the hotel colleagues, which gives us the motivation to do better. The satisfaction and pleasure of visitors are the greatest feedback for the work of hotel colleagues. Tongli Lake Hotel is built around the beautiful Tongli Lake, with a total area of 100,000 square meters. The complete lakeside ecology and exquisite Chinese gardens make it the best place for vacation and leisure. The hotel is close to Tongli Ancient Town, which is a major advantage of the hotel. You can experience the real Jiangnan water town up close. During holidays such as the Spring Festival, the hotel has a shuttle bus for guests to travel between the hotel lobby and the north gate parking lot of Tongli Ancient Town, which is very convenient. Usually, the hotel also provides a shuttle bus service, which operates from 8:30 to 22:00 and travels between the hotel lobby and the hotel security booth to facilitate guests' travel. Hotel guests can use the swimming pool, sauna, children's playground, and gym for free. At the same time, there are also many entertainment projects in the hotel, such as feeding cute pets, hand-made DIY, kayaking, 8K projection, various exhibitions, etc. The activities that hotel guests can experience are very rich. The chefs in the hotel come from different cuisines and have different specialties. The most important thing is: the chefs prepare meals with the mood of entertaining their dearest family members, warming the hearts and stomachs of guests. You are welcome to come and taste different delicacies from time to time. Tongli Lakeview Hotel shows its unique charm to guests with its Chinese retro and simple style and warm and considerate service. We sincerely welcome you to invite your relatives and friends to come with us next time. Tongli Lakeview Hotel will do its best to bring you a wonderful time. Daisy, Guest Service Manager
Anonymous User
Superior Twin Garden Room
Stayed in Feb 2025
Family
3 review
5.0/5
Outstanding
Posted on Mar 17, 2025
Location: It is about 15 minutes' walk from Tongli Ancient Town, which is convenient.
Room: It is a little old, but the area is relatively large, and the 180-degree lake view is quite amazing.
Food: The breakfast is very rich, with everything you need, and there are local specialties such as pan-fried buns and Su-style noodles to meet the needs of tourists. The Chinese restaurant is satisfactory, with good environment, service, and dishes, and desserts are also given.
Service: The staff is very enthusiastic. Wu Junjie at the front desk helped to upgrade the room. When we went to the ancient town, a waiter helped to show the way and sent us to the shutter door.
Original TextTranslated by Google
Response from Property: Thank you very much for your praise of our hotel! Tongli Lakeview Hotel shows its unique charm to guests with its Chinese retro and simple style and warm and considerate service. We also regularly maintain and update the room environment, equipment and public area facilities to ensure that the guests staying here are happy and satisfied! Food is a small happiness in life. If we can satisfy you with the food, our efforts are worth it. Travel photography service is an additional value-added exclusive service provided by the hotel to guests. The photographer will provide professional and patient guidance and follow-up photography. At the same time, thank you very much for your recognition of Wu Junjie. Your praise is an important driving force for us to work harder! Thank you~Looking forward to your visit again! Cathy, Guest Service Manager
Guest User
Lake-view Double Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 2, 2025
This stay was a great experience! The front desk customer service Xuanxuan was very enthusiastic, and the check-in procedures were quick and considerate. She also carefully introduced the surrounding food and enthusiastically sent cakes to Xiaobao. After checking in, I temporarily needed to add pillows and baby shower gel. I called and Wang Zhi from the housekeeping department delivered them immediately. She also gave small toys and snacks to the baby. The problem was solved quickly and well, which was really great!
Original TextTranslated by Google
Response from Property: Thank you very much for your affirmation of our hotel colleagues. Your praise is an important driving force for us to work harder! Thank you~ As a member of Tongli Lake Hotel, each of us has received professional training, and it is our unshirkable responsibility to provide the best service to every customer. The front desk and concierge staff provide professional enthusiasm and "one-stop" consulting and reception services, and the room staff provide a clean and comfortable environment. Polite service is the basis of daily work. Thank you for your affirmation of us. Tongli Lake Hotel is located on 100,000 square meters of beautiful gardens and is nestled on the beautiful Tongli Lake. The sparkling lake, green lawns, and triangular glass halls are definitely the best place for vacation and leisure. You are also welcome to introduce this beautiful place to more relatives and friends to experience this beautiful place together! Daisy, Guest Service Manager
Guest User
Standard Queen Room
Stayed in Dec 2024
Family
7 review
5.0/5
Outstanding
Posted on Jan 30, 2025
Very suitable for family travel. The hotel itself is not too new but very clean, which shows the attentive service. Miss Zhao at the front desk, room service, and brother Zuo on the shuttle bus are all very nice, and the service is warm and polite. The hotel also has a special area for setting off fireworks, which takes into account safety and enjoyment, and is well thought out.
Original TextTranslated by Google
Response from Property: 非常感謝您的好評分享,同裏湖大飯店是一家2004年開業2018年裝修的蘇式文化園林酒店,酒店以中式復古簡約的風格、温馨體貼的服務向客人所展示。酒店管理層時刻關注並加強對酒店軟硬件設施質量的改善與提升,飯店也定期定量定時在維護和更新房間環境、設備以及公共區域設施,務求讓入住的客人有更為舒適整潔的環境。同時非常謝謝您給予我們飯店同仁的讚美,全體工作人員都以提供讓您舒心滿意的服務為目標而繼續努力,也請您不吝繼續給我們支持與指教!謝謝您~考慮到安全等因素,酒店有設定專門燃放煙花的區域,感謝您對我們的肯定。同裏湖大飯店內有超級多的娛樂項目供住客體驗,例如萌寵投喂、手作DIY、馬術、皮划艇、趣味射箭、球類運動、8K投影、各式展覽等等,春節期間酒店俱樂部還增設了許多小童遊戲以及春節活動,此外酒店住客可免費使用酒店泳池、桑拿、小童樂園、健身房,酒店住客可體驗的活動非常豐富。期待您的再度光臨。賓客服務經理 Daisy
Guest User
Superior Twin Garden Room
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 30, 2025
During the Chinese New Year, our whole family went out for a trip, young and old. Thank you to the hotel for giving us the feeling of celebrating the Chinese New Year at home. Thank you to our exclusive service butler, Yaping, who carefully and patiently helped us solve various problems. Thank you to every hotel staff member who served us during the holiday season. Your service is great!
Original TextTranslated by Google
Response from Property: We are very grateful for your love and choice. Your good comments have given us great encouragement. From the first to the fifth day of the Chinese New Year, the hotel has various traditional folk games every day: sticking blessings to greet the New Year, returning the pearl to her mother's home, throwing "poor" challenge, welcoming the five gods of wealth, etc., combining tradition with fun, inviting you to experience the traditional New Year flavor! In March, the hotel will also hold activities such as the Spring Hairpin Flower Festival. Tongli Lake Hotel will have different cultural theme activities during the four seasons and holidays. We sincerely hope that you will continue to return to the hotel in the future to appreciate more of our cultural experience projects! At the same time, thank you very much for your affirmation of the hotel colleagues. The staff in different positions in the hotel have the most conscientious spirit and provide our most attentive service to every visiting guest. The hotel butler provides inquiry care and reservation arrangement services before check-in, the front desk and concierge staff provide professional enthusiasm and "one-stop" consultation and reception services, and the room staff provide a clean and comfortable environment. Polite service is the basis of daily work. As a member of Tongli Lakeview Hotel, each of us has received professional training. It is our unshirkable responsibility to provide the best service to every customer. We are looking forward to your visit to Tongli Lakeview Hotel with your family again and spending a pleasant holiday. Guest Service Manager Daisy
Guest User
Superior Twin Garden Room
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 30, 2025
Introduced by a colleague, the whole family came to Tongli for the New Year's Eve and chose this hotel. The experience was very good!
The environment of the hotel is great. There is a lot of greenery and a large area. The family took a lot of photos. Because it was New Year's Eve, you can also set off fireworks by the lake at night, leaving a very unique and unforgettable New Year's Eve memory!
The service of the hotel is also very good. Miss Zhao Tingting at the front desk is very enthusiastic and attentive, answering all questions and having a good service attitude. The other staff in the hotel also greeted with a smile, giving people a very pleasant living experience.
The hotel's breakfast is rich in variety and has won unanimous praise from my family!
If I come to Tongli again in the future, I will choose this hotel again, which is trustworthy👍
Original TextTranslated by Google
Response from Property: Thank you very much for your visit. The hotel is honored to create wonderful holiday memories for you and your family. Tongli Lake Hotel is built to embrace the beautiful Tongli Lake. The overall area is as large as 100,000 square meters. The complete lakeside ecology and exquisite Chinese gardens are definitely the best place for vacation and leisure. The hotel is also very careful in maintaining the ecology and environment. We always hope that the visiting guests can slowly and carefully experience the beauty of nature. At the same time, thank you very much for your affirmation of our hotel colleagues, which gives us the motivation to do better. As a member of Tongli Lake Hotel, each of us has received professional training, and it is our unshirkable responsibility to provide the best service to every customer. The hotel breakfast adopts a buffet breakfast with rich categories, including Tongli specialty food, noodles, noodles, fresh egg stalls, various hot and cold dishes, pastries, fruits, drinks, soups and staple foods, totaling nearly 50 kinds, which change and adjust daily. Tongli Lake Hotel has a rich variety of catering types. In order to meet the tastes of different customers, the hotel has Yijingxuan Chinese Restaurant, Yixuan Western Restaurant, Kafka Lakeside Restaurant, Caiwu Wagyu Yakiniku Teppanyaki Restaurant. The chefs in the hotel come from different cuisines and have different specialties. The most important thing is that the chefs prepare meals with the same mood as if they were entertaining their dearest family members, warming the hearts and stomachs of the guests. You are welcome to come and taste different delicacies from time to time. We sincerely welcome you to invite your relatives and friends to come with us next time. Tongli Lakeview Hotel will do its best to bring you a good time. We also wish you: good luck, blessings, joy and peace in the new year. Daisy, Guest Service Manager
Zhongdingditing
Lake-view Twin Room
Stayed in Dec 2024
Couples
38 review
5.0/5
Outstanding
Posted on Jan 27, 2025
The hotel is very good, the lobby is beautiful and unique, the room is clean, tidy and warm, and the lake view room is very beautiful. Going down and strolling, there is a park by the lake, which is pleasing to the eye. The hotel service is good, and Lin Ru who received us is enthusiastic and enthusiastic, which makes us feel very warm. The lunch at noon in the hotel is delicious, and it is very close to Tongli Ancient Town. I will stay here again in the future.
Original TextTranslated by Google
Response from Property: Thank you very much for your visit. The hotel is honored to create wonderful vacation memories for you and your family. Tongli Lake Hotel is located on the bank of the beautiful Tongli Lake, with a beautiful environment. Our lakeside square is paired with green lawns, unique glass halls, and sparkling lake surfaces to create a beautiful scenery of "the lake and the sky are one color". These unique Style is the charm of Jiangnan culture. The hotel uses a Chinese retro and simple style and warm and considerate services to show guests the unique charm of the hotel. The hotel management always pays attention to and strengthens the improvement of the quality of the hotel's software and hardware facilities. The hotel also regularly maintains and updates the room environment, equipment and public facilities. Regional facilities are provided to ensure that guests staying here have a more comfortable and tidy environment. Thank you for your affirmation. At the same time, thank you for your recognition of our hotel colleagues. Your praise is an important driving force for us to work harder. The chefs in the hotel come from different cuisine fields and each have their own specialties. The most important thing is that the chefs prepare the meals with the mood of entertaining the dearest family members, warming the hearts and stomachs of the guests. Welcome you. Come here often to taste the different delicacies. The hotel is located next to the beautiful Jiangnan ancient town Tongli, and it is also tainted with the tranquility of the water town. I am glad that you like our natural environment and cultural scenery. Looking forward to your visit again. Guest Services Manager Daisy
Guest User
Superior Twin Garden Room
Stayed in Dec 2024
Family
7 review
5.0/5
Outstanding
Posted on Jan 29, 2025
Before the Spring Festival, I brought my family to Tongli with my children and chose this hotel. The scenery is very beautiful. It is right by the Tongli Lake, like a big park, with blue sky and white clouds, and a stroll by the lake. The soul is particularly peaceful. It is a good place for vacation. In addition to the beautiful scenery, I especially want to praise the service of this hotel. Every waiter will take the initiative to say hello and smile from the heart. Just after checking in in the lobby, a young lady Ji Jinxin brought tea and gave the child a balloon toy. The child was very happy. Sister Ji introduced the hotel facilities and surrounding attractions along the way. She was patient and meticulous, and was very touching. The guest room facilities are a bit old, with a style of twenty years, but the room is clean and tidy, and the maintenance is not bad. The front office manager Wang Chuang can also help us actively coordinate and solve any problems. The breakfast is rich and tastes very good. When checking out, the duty manager Sang Yanchao helped us carry our luggage and sent us to the car. He was polite and praised the details. I heard that the hotel was opened by *********. Cultural elements such as stones can be seen everywhere in the hotel. There is also a private garden. Chinese culture is well inherited and carried forward. The layout of the Spring Festival is full of atmosphere. I strongly recommend Tongli Lakeview Hotel
Original TextTranslated by Google
Response from Property: Thank you very much for your visit. The hotel is honored to create wonderful holiday memories for you and your family. Tongli Lake Hotel is built to embrace the beautiful Tongli Lake. The overall area is as large as 100,000 square meters. The complete lakeside ecology and exquisite Chinese gardens are definitely the best place for vacation and leisure. Being close to Tongli Ancient Town is a major advantage of the hotel. Being able to experience this authentic Jiangnan water town up close is also one of the reasons why our hotel is loved by guests. At the same time, thank you very much for your affirmation of our hotel colleagues. The staff in different positions in the hotel all hold the most conscientious spirit and provide our most attentive service to every visiting guest. The hotel shows the unique charm of the hotel to guests with its Chinese retro and simple style and warm and considerate service. The hotel management always pays attention to and strengthens the improvement and improvement of the quality of the hotel's hardware and software facilities. The hotel also regularly maintains and updates the room environment, equipment and public area facilities in a quantitative and regular manner to ensure that the guests staying in the hotel have a more comfortable and clean environment. The hotel breakfast adopts a rich buffet breakfast, including Tongli specialties, noodles, rice noodles, fresh eggs, hot and cold dishes, pastries, fruits, drinks, soups and staple foods, totaling nearly 50 kinds, which are adjusted daily. You are welcome to come and taste different delicacies from time to time. At the same time, we are also honored that you are so sure of the hotel's cultural collection and atmosphere. All the strange stones in the hotel are the boss's private collection. The retro architectural style is matched with various strange stones, which interprets the hotel's cultural heritage all the time. There is also a Chinese garden in the hotel-Daguan Garden. Its design follows the traditional Su-style garden design, with a front house and backyard pattern, integrating residential buildings into the garden. Thank you very much for your love. During the Spring Festival, from the first to the fifth day of the ***** New Year, the hotel has various traditional folk games every day, combining tradition with fun. Tongli Lake Hotel sincerely invites you to celebrate the Chinese New Year together and experience the traditional New Year flavor! Tongli Lake Hotel will have different cultural theme activities in all seasons. We sincerely hope that you will continue to return to Tongli Lake Hotel in the future to appreciate our subsequent cultural experience projects. Thank you! Daisy, Guest Services Manager
xufeng369
Dongcang Lake-view Double Bed Room
Stayed in Dec 2024
Solo travelers
44 review
4.8/5
Amazing
Posted on Jan 19, 2025
Booked a lake view room, the lake view is in full view at a glance, I couldn't help but walk around the hotel yard, and met several couples taking wedding photos. The scenery is pleasant, quiet and beautiful, and there is no need to go out to find attractions.
The hotel service is very thoughtful. As soon as I entered the room, Wang Zhi, the manager of the housekeeping department, sent a homemade bouquet and cared about whether I had any special needs. It was great that I forgot to bring the charging cable, and immediately arranged to lend it to me. It was so warm.
With such good service, I decisively booked a room for the Spring Festival.
The hotel is 1 km away from Tongli Ancient Town, and it takes more than ten minutes to walk there, which is very convenient.
The breakfast is very rich and replenished in time.
Original TextTranslated by Google
6/9
Response from Property: We are very grateful for your love and choice of you and your family. Your good comments have given us great encouragement. Tongli Lake Hotel has a 100,000 square meter garden scenery, nestled on the beautiful Tongli Lake, with a sparkling lake, green lawns, and a triangular glass palace. It is definitely the best place for vacation and leisure. There is also a Chinese garden in the hotel - Daguan Garden. Its design follows the traditional Su-style garden design, with a front house and back yard pattern, integrating residential buildings into the garden. Thank you very much for your love. At the same time, thank you very much for your affirmation of our hotel colleagues, which gives us the motivation to do better. The satisfaction and pleasure of visitors is the greatest feedback for the work of hotel colleagues. We will continue to work hard to make all service details better! Being close to Tongli Ancient Town is a major advantage of Tongli Lake Hotel. Being able to experience this real Jiangnan water town up close is also one of the reasons why our hotel is loved by guests. The hotel breakfast adopts a rich buffet breakfast, including Tongli specialties, noodles, rice noodles, fresh eggs, hot and cold dishes, pastries, fruits, drinks, soups and staple foods, totaling nearly 50 kinds, which are adjusted daily. You are welcome to come and taste different delicacies. Finally, thank you again for your love at first sight for Tongli Lakeview Hotel! In the beautiful time, you will meet someone's eyes inadvertently. Thank you for meeting you unexpectedly this time. We will cherish this fate and look forward to seeing you next time! Daisy, Guest Service Manager
shinyfym
Standard Queen Room
Stayed in Dec 2024
Family
5 review
4.8/5
Amazing
Posted on Jan 19, 2025
The room service is very good, the response is fast, and the service attitude is very good, especially the two service staff Wang Zhi and Liang Xiulan from the housekeeping department, who listened carefully to the customer's demands and prepared some small gifts for the children! The hotel is close to Tongli Lake and the scenery is also good.
Original TextTranslated by Google
Response from Property: 十分感謝您對我們飯店同仁的肯定,飯店裡不同崗位的工作人員,都抱持最兢兢業業的精神,為每一位到訪的客人提供我們最用心的服務。作為同裏湖大飯店的一員,我們每一位都受過專業的培訓,為每一位顧客帶來最好的服務是我們義不容辭的責任。同裏湖大飯店擁抱美麗的同裏湖而築,整體面積廣達十萬平方米,完整的湖畔生態與精緻的中式庭園,絕對是度假休閑的最佳之地。酒店現在還有舉辦同裏湖·冬藏節活動,誠邀您來飯店體驗古人的冬日生活:嘗冬令美食、品味姑蘇冬釀、體驗古時葉子牌戲、親手製作儲存冬菜、敲鐘祈福…本週六1月25日冬日之夜,同裏湖大飯店誠邀您一起相聚達觀!後續春節期間大年初一至初五,酒店每天都有各式傳統民俗闖關遊戲,將傳統與趣味結合,同裏湖大飯店誠邀您一起過中國年,體驗傳統年味!期待您的再度光臨。賓客服務經理 Daisy
Danfengzhongchujianghu
Superior Twin Garden Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 15, 2025
I highly praise Ji Jinxin at the front desk of Tongli Lake Hotel. The reception and registration were very nice. The service was superb! And Zhang Ya, who worked hard to send the baby to wash and brush his teeth, also praised! I like everything here, Tongli Lake Hotel, a big thumbs up! Recommended!
Original TextTranslated by Google
Response from Property: Thank you very much for your visit. The hotel is honored to create wonderful holiday memories for you and your family. First of all, thank you very much for your affirmation of our hotel colleagues. The staff in different positions in the hotel are all dedicated to providing our most attentive service to every guest who visits. The satisfaction and pleasure of visitors are the greatest feedback for the work of the hotel colleagues. We will continue to work hard to make all service details better! Tongli Lake Hotel is built to embrace the beautiful Tongli Lake. The overall area is as large as 100,000 square meters. The complete lakeside ecology and exquisite Chinese gardens are definitely the best place for vacation and leisure. The hotel is now holding the Tongli Lake Winter Storage Festival. We sincerely invite you to come to the hotel to experience the winter life of the ancients: taste winter food, taste Suzhou winter wine, experience the ancient leaf card game, make and store winter vegetables by yourself, ring the bell to pray... From December 7th to January 25th, every Saturday winter night, Tongli Lake Hotel sincerely invites you to gather together! Sincerely welcome you to invite relatives and friends to come next time. Tongli Lake Hotel will do its best to bring you a good time. Daisy, Guest Services Manager
Guest User
Standard Queen Room
Stayed in Dec 2024
Family
24 review
4.8/5
Amazing
Posted on Jan 5, 2025
The hotel has great natural and cultural landscapes, the Winter ******* Festival activities are also very good, and the hotel staff services are also good.
The room facilities are a bit old, and can only be ventilated by central air conditioning, but the flaws do not outweigh the merits.
Original TextTranslated by Google
Response from Property: Thank you very much for your review. Tongli Lake Hotel has 100,000 square meters of gardens and is located on the beautiful Tongli Lake. The sparkling lake, green lawns, and triangular glass halls make it the best place for vacation and leisure. The hotel is currently hosting the Tongli Lake Winter Festival, inviting guests to experience the winter life of the ancients in the classical and elegant Daguan Garden. Thank you for your affirmation. The hotel will have different cultural theme activities in all seasons, including New Year and Spring Festival activities, spring hairpin activities, etc. We sincerely hope that you will continue to return to the hotel in the future to appreciate our subsequent cultural experience projects! Thank you very much for your affirmation of our colleagues in the hotel. The staff in different positions in the hotel are all dedicated and provide our most attentive service to every visiting guest. Tongli Lakeview Hotel is a Su-style cultural garden hotel that opened in 2004 and was renovated in 2018. It has 460 rooms, each of which has windows for ventilation. We are also very sorry that you have an unpleasant stay. If you feel that the room is not as good as you want during your stay, please notify our staff immediately so that we can improve it or make other arrangements for you. The hotel management is also always paying attention to and strengthening the improvement and improvement of the quality of the hotel's hardware and software facilities. The hotel also regularly maintains and updates the room environment, equipment and public area facilities to ensure that the guests staying in the hotel have a more comfortable and clean environment. We will continue to improve and look forward to your next visit. Guest Service Manager Daisy