Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.8
Amenities9.3
Service9.7
Cleanliness9.6
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All reviews(1758)
Positive reviews(1750)
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Perfect for kids(442)
Great swimming pool(125)
Secluded lake view(121)
Has play area for children(111)
Offers pick-up/drop-offs(91)
Family activities available(25)
Negative reviews(8)
Irina Shcheglova
Standard Queen Room
Stayed in Apr 2025
Family
4 review
10/10
Outstanding
Posted on May 4, 2025
We really enjoyed our stay! A lot of things to do: walking, swimming, visiting Tongli old town. Also, we really liked the buffet dinner at Western restaurant.
Just one recommendation: go to Tongli old town around 9 am as it is not crowded and you can enjoy the place :) you can take a hotel buggy which leaves around 9 am.
Response from Property: Thank you very much for visiting and sharing! The hotel is located next to the elegant ancient town of Tongli in the south of the Yangtze River, and is also imbued with the tranquility of the water town. In addition, during holidays, the hotel provides shuttle buses for guests to travel between the hotel lobby and the Tongli Ancient Town North Gate Parking Lobby, which is very convenient. The hotel also provides shuttle bus service during normal times. The operating hours are from 8:30 to 22:00, which runs between the hotel lobby and the hotel security booth to facilitate guests' travel. At the same time, thank you for your liking of the Western restaurant buffet. Welcome to visit us next time! Cathy, Guest Services Manager
Belinda
Standard Family Room
Stayed in Mar 2024
Family
1 review
7.0/10
Posted on Apr 22, 2024
We stayed at the hotel for 3 nights, the property is very well set up for families, the kids especially enjoyed watching and feeding the bunnies and fish. Housekeeping left much to be desired, didn’t wash used cups and seem d to only do the bare minimum.
Response from Property: Thank you very much for your review. We are deeply sorry for your unsatisfactory experience this time. We have fed back your opinions to the superior department. The hotel management always pays attention to and strengthens the improvement of the hotel's hardware and software facilities and service quality, so as to provide guests with a more comfortable and clean environment and feel warm and high-quality service. During your stay, if you feel that the service is not as good as you expected, please notify our staff immediately so that we can improve it or make other arrangements for you immediately. The hotel is located on the beautiful Tongli Lake. The sparkling lake, green lawns, and triangular glass halls are definitely the best place for vacation and leisure. I hope that this beautiful environment can bring you a sense of physical and mental pleasure. I hope you will continue to pay attention to us and give us the opportunity to serve you again. We will continue to work hard to bring you a pleasant experience and look forward to your visit again! Guest Service Manager Bella
Guest User
Standard Family Room
Stayed in Apr 2024
Family
1 review
9.5/10
Amazing
Posted on May 4, 2024
The hotel has excellent facilities, and the health club is particularly impressive, including a large indoor swimming pool, sauna, steam room, hot tub and a well-kitted gym. The staff are very friendly and attentive all round the hotel. The room was clean, spacious with comfortable beds. The buffet restaurant had plenty to offer for breakfast, particularly on the local selection.
Response from Property: Thank you for your praise. All staff members continue to work hard with the goal of providing you with comfortable and satisfactory service. The hotel is located in the central area of the Yangtze River Delta, making it very convenient to travel to Suzhou, Shanghai, and Hangzhou. Thank you for your affirmation, and we welcome you to introduce this beautiful place to more family and friends, and experience it together! Guest Service Manager Bella
Annah Lake
Standard Queen Room
Stayed in Jun 2025
Solo traveler
2 review
10/10
Outstanding
Posted on Jul 28, 2025
Nice staff!
Response from Property: 非常感謝您對飯店同仁的認可!看到您對我們的服務這麼滿意,我們超有成就感!我們酒店不僅服務周到,還擁有優美的環境和豐富的活動,期待您下次光臨時能體驗更多精彩。賓客服務經理 Cathy
YTZ23
Family Friendly Suite - Lake-View
Stayed in Sep 2023
Family
1 review
9.0/10
Great
Posted on Oct 5, 2023
We stayed at this hotel for 3 nights with our 10 month old during Golden Week.
Pros:
- Hotel is self-contained and there is no need to leave the hotel. There are large and well-maintained grounds for our daily walks with baby, including museums and traditional pagodas dotted throughout the property. There is a chinese, western (steak, pizza) and japanese (teppanyaki) restaurant within the hotel. There is also a kids play room and swimming pool, along with some other kid friendly activities like rabbit feeding and games on the lawn.
- The hotel is right next to the lake and is quite beautiful. It's very relaxing to stroll along the lake.
- There is an ancient town about 15 minutes walk from the hotel's main lobby. There is a free hotel shuttle to and from the ancient town too.
- Staff are generally friendly and helpful
- Large, family-friendly rooms are available. We stayed in a lake view suite, which was just right for us and our baby.
- Hotel is affordable by international standards
- Hotel is less than 2 hours drive from Shanghai, where we live
- We particularly enjoyed the teppenyaki restaurant where you can get a private room and a private chef to cook your meals
- Despite it being Golden Week, we didn't feel that the hotel was too crowded. Perhaps because the hotel has large grounds.
Cons
- The baby cot given to us had an extremely thin and uncomfortable mattress. To compensate, we were given a comforter to pad the mattress. However, this is unsafe for younger babies, who should sleep on a firm surface.
- The property and facilities are a bit dated
- There were very loud weddings on the lawn facing the lake each day that we were at the hotel. The loud music and emceeing disturbed the peaceful ambience of the place, and also disrupted baby's morning and afternoon naps. For families with children who still need to nap in the day, it may be better to stay in a quieter garden view room instead of a room facing the lake.
Response from Property: Thank you for your praise. All staff are committed to providing you with comfortable and satisfactory services and continue to work hard. The hotel has a spacious green space with numerous green plants, creating a natural and leisurely atmosphere. When it's convenient for residents living in the lake, don't forget to open the curtains and enjoy the beautiful lake view directly! The lakeside plaza of the hotel is paired with green lawns, unique glass halls, and a sparkling lake surface to create a beautiful scenery of "one color lake and sky". These unique styles are the charm of Jiangnan culture. We hope that this charming scenery can bring you better luck, and we also hope that you can introduce this beautiful place to more family and friends to experience it together. Wishing you a happy life! Guest Service Manager Bella Shan
Guest User
Superior Twin Garden Room
Stayed in May 2025
Family
6 review
10/10
Outstanding
Posted on Jun 30, 2025
Suzhou Tongli Lake Hotel is a place we visit every year. The environment is beautiful and the scenery is pleasant. The service staff in the hotel are all smiling and greet each other when they meet, which makes people feel very cordial, especially the front desk service staff Zhao Ying is very enthusiastic. Seeing that we brought two children, she upgraded us to a family room for free and gave us breakfast for the children. We were very touched. The waiter Zhu Chunyan in the housekeeping department was very enthusiastic, very friendly to the children, and the service was thoughtful and meticulous. The housekeeper Xiaoqiu was very serious and responsible. We added WeChat before the trip, and we answered all questions and responded promptly. The children had a lot of fun feeding the rabbits and fish. We will come again when the weather is cooler.
Original TextTranslated by Google
Response from Property: We have received your praise! We feel very fulfilled to see that you are so satisfied with our service! You are kind and polite, and your smile is like spring breeze. It is our honor to serve you. The hotel environment is cozy, and there are also various cultural and artistic activities. During the Mid-Autumn Festival and National Day, we will hold the [Mid-Autumn Lantern Festival]. We look forward to welcoming you again~ Cathy, Guest Service Manager
Laobanlaibeichengzhi
Superior Twin Garden Room
Stayed in Feb 2025
Family
12 review
10/10
Outstanding
Posted on Mar 30, 2025
I came to Tongli Ancient Town for a visit and stayed at Tongli Lake Hotel near the ancient town. The experience was good and I recommend staying there. Hotel features:
1) Chinese-style forest garden, lake and spring scenery
The hotel park has beautiful scenery, which makes you feel comfortable. It is in the style of Chinese gardens, and there is a scene at every step. The main building is in the style of Fujian Tulou, with an arc shape and a warm color.
2) The service is meticulous and exceeds expectations
From greeting to check-in to check-out, multiple service links have been meticulous. When waiting for the battery car at the door, Master Zhang from the security office will take the initiative to give you a stool seat. From the hotel gate to the security office, Master Luo will drive the battery car to pick you up and be available on call. Xiao Wang and Yuting will accompany you to participate in tea ordering, travel photography and visit the Flower and Candle Pavilion, and will also introduce the exhibition hall. Walking in the hotel, the service staff will take the initiative to smile and greet you 😊. In the era of artificial intelligence, it is rare to have this slow-paced intimacy and a long-lost experience.
3) There are many cultural and entertainment activities, and breakfast and afternoon tea are delicious. The hotel has 2 pavilions, one flower and candle pavilion and one malachite pavilion, which are small and exquisite. There are also various stone carvings and paintings in the building, and the cultural and artistic atmosphere is strong. There are also 8K ocean documentaries and small theaters before bed in the evening, which is wonderful~
Breakfast, rich in variety, there are hot spring eggs and pan-fried buns! The taste buds are awakened, and the red soup Su-style noodles are also delicious. I don’t have these dishes in other five-star hotels.
The cake for afternoon tea tastes very good, it is really beautiful and delicious, and my parents like it. You can also see little rabbits, which is lively and interesting, comfortable and comfortable~
It takes about 10-15 minutes to walk from the hotel entrance to the Tongli Scenic Area. After 17:00, you don’t need tickets and you can go to Tongli to see the lanterns. Overall, my parents had a lot of fun and were very satisfied!
Original TextTranslated by Google
6/20
Response from Property: 非常感謝您的造訪與分享!同裏湖大飯店擁抱美麗的同裏湖而築,毗鄰同裏古鎮,整體面積廣達十萬平方米,完整的湖畔生態與精緻的中式庭園,絕對是度假休閑的最佳之地。酒店住客還可免費使用酒店泳池、桑拿、小童樂園、健身房,同時飯店內也有超多的娛樂項目如萌寵投喂、手作DIY、馬術、皮划艇、8K投影、江南旅拍、各式展覽等,酒店住客可體驗的活動非常豐富。看到您對我們的服務這麼滿意,我們超有成就感!此外我們每年春天都會舉辦【春日簪花會】,屆時歡迎您再來玩!賓客服務經理Cathy
Guest User
Lake-view Twin Room
Stayed in Apr 2025
Family
11 review
10/10
Outstanding
Posted on May 23, 2025
The hotel environment is very good, especially the lake view room, which makes people feel bright when entering the room. It is clean and tidy, and the cleaning is very timely. I especially want to praise the two waiters Liang Xiulan and Zhu Chunyan for their active work. Thank them for cleaning the room in time. The good environment made us very comfortable during our stay and fully rested to wipe away the fatigue of the journey.
Original TextTranslated by Google
Response from Property: 感謝您對酒店房間的讚譽!房間寬敞明亮,湖景如詩如畫,有幸這方空間,能成為您旅途中的詩意棲居。我們一直致力於為每一位客人提供乾淨舒適的入住體驗,您的滿意是我們最大的動力。酒店環境愜意,各種藝文活動也很豐富,期待再次迎接您~賓客服務經理 Cathy
Chaijiaxiaomiao
Executive Lake-view Suite
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 20, 2025
At first, I had no hope for this hotel, thinking the name was a bit rustic. I didn't expect that when I got there, my opinion changed immediately! First, Zhao Ying at the front desk saw that we brought two children and upgraded our room considerately. Then Liu Hongbao from the housekeeping department introduced us in detail where to play in the surrounding area. After staying for two nights, I found that the staff of the entire hotel were very service-minded, not the kind of mechanical greetings with a classy flavor, which made people feel very good. Secondly, this place is also very suitable for children to play. There are rabbits, goldfish, sand digging, swimming, etc. You can stay in the hotel for a day. The room is also very comfortable. I looked at the photos before and thought it was an old facility, but I didn't expect the details to be very good. The children were reluctant to go home after playing, saying that they liked this new "home". This should be a home away from home.
Original TextTranslated by Google
Response from Property: We are very glad that you and your children have such a wonderful time in our hotel! We have been committed to providing caring and thoughtful service to every guest. Tongli Lakeview Hotel has a lot of entertainment projects for guests to experience, such as feeding cute pets, handmade DIY, equestrianism, kayaking, fun archery, ball games, 8K projection, travel photography, various exhibitions, etc. In addition, hotel guests can use the hotel swimming pool, sauna, children's playground, and gym for free. There are many activities for hotel guests to experience. We look forward to your visit again and spend more good times with us. Cathy, Guest Service Manager
Yikehuacong
Little Yellow Duck Family King Room
Stayed in Apr 2025
Family
9 review
9.5/10
Amazing
Posted on May 19, 2025
An old parent-child hotel. I always saw recommended posts on the Internet before. I came to experience it this weekend. It takes one and a half hours to drive from Changzhou. There is a ground parking lot and no one helps to move luggage. 😌
Chinese garden style, close to Tongli Ancient Town, free tickets to the ancient town after 5 pm, take the hotel shuttle bus to the intersection and walk to the intersection.
It is said that there are more people on weekends, but it is relatively quiet overall, and the flow of people is not as large as that of several other parent-child hotels.
Parent-child facilities: This time I booked a little yellow duck theme room. The children like the tent very much, and the spliced small bed is very good! This is the bed type that understands the parent-child room. The furniture is also covered with corner protection. The details are in place.
The hotel has a small indoor children's playground and sand dredging. It is well maintained, but there is no management staff. It should provide floor socks.
The western restaurant leads to the cute pet feeding area, which is very well done! 30 a portion of feed, the children have a lot of fun.
The hotel has a western restaurant, Japanese restaurant and Chinese restaurant. This time I tried Teppanyaki. The Teppanyaki chef is very humorous. The children call him the little chef 😏👨🍳. The western restaurant also gave ice cream balls very late at night. The service is great and well received. Teppanyaki only has set meals to choose from. The cold attitude of the reception staff is the only flaw in this trip. It is puzzling that the meal fee cannot be charged to the room. 😮💨
Thanks to the housekeeper Xiaoqiu and the room staff🙏, who gave small cakes and snacks, and responded to various requests such as mosquito repellent in a very timely manner😊.
The hotel has a large lawn by the lake, which is the most surprising part of this time. It is very chill and comfortable (¯▽¯)👍
The room is free of travel photography, but the staff should be insufficient, and the appointment time was not made.
Overall good reviews, looking forward to coming again next time.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing to stay in our hotel and sharing such detailed experience feedback! The problem you reported about luggage assistance will be fed back to the relevant departments, and relevant training will be strengthened, and additional personnel will be dispatched to actively assist in handling to avoid similar omissions; Regarding the management of the children's playground, thank you very much for your suggestions, and the relevant departments will also strengthen management and improvement on this issue in the future; Regarding teppanyaki, this will be fed back to the superior department, and we will try our best to optimize and improve related issues. At the same time, I am sorry that our reception staff made you feel cold, which is absolutely our negligence. We hereby express our most sincere apologies to you. We will strengthen the education and training of services to provide guests with more cordial services. Regarding travel photography, travel photography service is a new value-added service added by our hotel. During the peak weekends and holidays, the schedules may be full at some time points. Thank you for your understanding. We will also coordinate with our partners to add personnel or stagger appointments for certain peak time periods. In addition, thank you very much for your recognition of the parent-child room design, cute pet feeding, lawn environment and Xiaoqiu butler service. The Little Yellow Duck Family Room you stayed in this time is about 55 square meters, spacious and comfortable. Many items in the room are Little Yellow Duck theme series. The warm yellow color is very warm and full of childlike fun. I am very glad that your baby likes our room. In addition, we also have Super Wings theme room, Cute Baby Happy Family Room and other parent-child room types. I hope you can come and experience them next time. Thank you again for sharing, and look forward to your visit again! Cathy, Guest Service Manager
Feijinxiaojie
Cute Baby Family Room
Stayed in Mar 2025
Family
7 review
10/10
Outstanding
Posted on Apr 5, 2025
Clean and sanitary, beautiful and comfortable environment, very warm and thoughtful service, the hotel covers a very large area, even the fruit peeling is ready, it is really thoughtful, the service staff Liu Jia sister is very serious, warm and polite, the chat is very pleasant, and the doorman Zhang Yanwei saw that we were tired and took the initiative to contact the shuttle bus to pick us up to the lobby. The staff in the lobby are very careful, warm and friendly. Brother Zhang on the shuttle bus is also very enthusiastic. Every staff member we meet greets us enthusiastically, helps us with our luggage, and takes the initiative to take us to where we want to go when we ask. The experience is particularly good! Especially suitable for parent-child travel and vacation! The children had a lot of fun! The malachite exhibition is of great artistic value. I learned that each stone in the collection is unique. The perfect combination of life and art shows the beauty of Chinese classical art!
Original TextTranslated by Google
6/16
Response from Property: 您的好評我們收到啦!同裏湖大飯店坐擁10萬平方米園林美景,依傍在美麗的同裏湖畔,微波粼粼的湖面,綠茵茵的草坪,搭配着三角玻璃殿堂,絕對是度假休閑的最佳之地。還有超級多的娛樂項目供住客體驗,例如萌寵投喂、手作DIY、馬術、皮划艇、趣味射箭、球類運動、8K投影、江南旅拍、各式展覽等等。同時感謝您對我們飯店同仁的肯定,期待您下次光臨體驗更多精彩!賓客服務經理Cathy
Guest User
Little Yellow Duck Family Twin Room
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 5, 2025
Seizing the last bit of the May Day holiday, I found a hotel that was closer to Shanghai. The hotel was not far from the entrance of the town. I arrived at noon the day before. Miss Zhao Tingting helped me with reception and contact. The room I changed was also very comfortable. The hotel environment was beautiful. Thank you for helping to pick me up. The next day, after the buffet breakfast, I fed the little rabbit. It was very cute and I also left a good impression on the children. The room lady, Miss Wang, was very enthusiastic, and the travel photography manager also helped to select the photos. I was very satisfied and had a very happy trip. Thank you everyone~
Original TextTranslated by Google
6/8
Response from Property: We are very glad that you and your children have such a wonderful time in our hotel! Koi feeding and rabbit feeding are very popular parent-child interactive activities in the hotel. Seeing that your baby likes the rabbit very much, you can experience koi feeding next time. I believe your baby will like it too! At the same time, thank you very much for your recognition of our service staff. Your satisfaction is our greatest motivation. I look forward to seeing you again! Cathy, Guest Service Manager
Guest User
Superior Twin Garden Room
Stayed in Apr 2025
Family
4 review
10/10
Outstanding
Posted on May 5, 2025
The hotel is suitable for parents and children to take their children out. Liu Yuxing from the housekeeping department saw that we were with our children and prepared a canvas bag with a little yellow duck, a water gun, drinks and Oreos for our children. The baby had a lot of fun playing in the hotel swimming pool with the water gun. The service butler Xiaoqiu added WeChat in advance, and we could contact her immediately when we needed to. She responded quickly and was very considerate.
The hotel's travel photography was also very good. There was no additional promotion when selecting photos. The baby looked very good in Hanfu.
There are several places to feed fish in the hotel. There is a big can of fish food next to the feeding place, which is very convenient.
The location is very close to Tongli Ancient Town. The electric car will take you to the hotel entrance and it will take you five minutes to walk.
Original TextTranslated by Google
Response from Property: We are very glad that you and your children have such a wonderful time in our hotel! Your satisfaction is our greatest motivation. The hotel provides shuttle bus service, which operates from 8:30 to 22:00 and travels between the hotel lobby and the hotel security booth to facilitate guests' travel. In addition, the travel photography service is an additional value-added exclusive service provided by the hotel to guests. We are glad that you like it~ Welcome to visit us next time! Cathy, Guest Service Manager
Gujigujidaniulaichi
Superior Twin Garden Room
Stayed in Apr 2025
Family
7 review
10/10
Outstanding
Posted on May 4, 2025
Facilities: This is a family hotel that is simply overshadowed by its name. It has a cute pet park, swimming pool, and children's park. It has a large outdoor lawn, a great environment, a rich breakfast, and delicious Suzhou noodles! Every staff member serves with a smile, and they also gave a baby bed very considerately~ There is a shuttle bus to Tongli Ancient Town, and it is not far to walk
Travel photography service: I experienced the travel photography provided by the hotel. The photography team Sun Jia, Zhuang Yanlei, Zhang Ya and the makeup artist Xiaoyang are all very nice. The snapshots are very natural. Professional matters should still be handed over to dedicated people😁
Original TextTranslated by Google
6/7
Response from Property: 非常高興您和孩子在我們酒店度過如此美好的時光!酒店住客可免費使用酒店泳池、桑拿、小童樂園、健身房,同時飯店內也有超多的娛樂項目如萌寵投喂、手作DIY、馬術、皮划艇、8K投影、旅拍、各式展覽等,酒店住客可體驗的活動非常豐富。大飯店早餐採用品類豐盛的自助早餐形式,包含同裏特色美食、現場烹飪的麪、粉、新鮮蛋檔、冷熱菜各樣、麪點、水果、飲品、湯以及主食等共計將近50種,滿足您不同的口味。旅拍服務是酒店為住客提供的額外增值尊享服務,我們會提供漢服、旗袍、民族服飾等類型的服裝供您選擇,攝影師和粧造師會給予專業耐心的指導以及跟拍攝影。很高興您能喜歡。歡迎您下次光臨!賓客服務經理 Cathy
Guest User
Superior Twin Garden Room
Stayed in Apr 2025
Family
3 review
10/10
Outstanding
Posted on May 3, 2025
It was a very good experience. Tongli Lake Hotel was very attentive in both service and hardware facilities. The hairpin event on May Day was also very interesting. Thank you to Manager Zhao at the hotel front desk for his warm reception when I checked in. I will choose this hotel again when I come to Tongli next time🏨
Original TextTranslated by Google
Response from Property: 非常高興您在我們酒店度過如此美好的時光!我們一直致力於為每一位客人提供貼心、周到的服務。很榮幸我們舉辦的【春日簪花會】活動您能喜歡,期待您下次光臨,再次體驗我們酒店的其他活動哦!賓客服務經理 Cathy