Renaissance Suzhou Hotel

Renaissance Suzhou Hotel Reviews

Renaissance Suzhou Hotel

No. 229 West of Suzhou Avenue, Suzhou Industrial Park, Suzhou, Jiangsu, 215021, ChinaSee Hotel Details
Renaissance Suzhou Hotel
Renaissance Suzhou HotelRenaissance Suzhou HotelRenaissance Suzhou Hotel
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Guest Reviews

9.6/10
Excellent
2641 review
Verified reviews
Location9.6
Amenities9.4
Service9.7
Cleanliness9.6
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All reviews(2641)
Positive reviews(2612)
Reviews with photos/video(667)
Delicious breakfast(293)
Easy to get around(222)
Friendly front desk staff(186)
Perfect for business trips(146)
Close to metro(61)
Great swimming pool(52)
Delicious buffet(27)
Negative reviews(29)
Anonymous User
Guestroom (King Bed)
Stayed in Jun 2025
Business traveler
2 review
10/10
Outstanding
Posted on Jul 6, 2025
Dear person in charge I really appreciate Miranda's kindness. I was really touched by the concierge service at the Renaissance Hotel. I was worried a lot about her being a foreigner and not speaking any Chinese, but Miranda had restaurant reservations, hotel bus rides, and even gifts I really wanted to buy, and she looked all over the place just by looking at the pictures I am truly grateful for allowing me to buy it. I don't think I have ever met such a kind person in my country. As an East Asian, I feel really proud. I felt the warmth of China through Miranda at the Renaissance Hotel. Thank you so much. Next time I come, I will visit the Renaissance Hotel again because of Miranda. I really want to say thank you to Miranda. And I really think that's the face of China. I salute her for her kindness.
Response from Property: 旅途雖短，記憶永存。尊敬的萬麗貴賓，您好！感謝您對我們的肯定及喜愛，我們將會用盡自己的心思為客人服務，讓客人的旅途充滿新意！每次的蘇州之旅，蘇州尼盛萬麗酒店都在這裏等您，見證您每次的喜悦與發現。蘇州尼盛萬麗酒店位於園區與古城區的交界，無論您是探尋蘇式古韻還是感受摩登新蘇州，您都可以選擇我們酒店。為您提供温馨愉悦的入住體驗，是每一位萬麗大使的職責。期待可以在不久的將來迎來您的再次光臨，謝謝！
Kaycy
Guestroom (Two Beds)
Stayed in Mar 2025
Couple
4 review
9.5/10
Amazing
Posted on Apr 19, 2025
Located in the new town area, close the subway station. A good place to relax after visiting busy area in the old town. Good food and cocktails at the bar. The front desk staff are very helpful. Feeling little strange that there’s this kind of cartoon decoration in room for a 5 star hotel.
Response from Property: The universe is romantic, and life is warm. Dear Renaissance guest, hello! Thank you very much for taking the time to leave us a review. We will do our best to serve our guests. It is the duty of every Renaissance ambassador to provide you with a warm and pleasant stay experience. You are staying in our carefully crafted e-sports theme room. The hotel's simple and bright design reveals the unique scholarly elegance of Suzhou. The poems of the night mooring at Maple Bridge, the plum blossoms that stand proudly in the snow and frost, and the river in the ancient town of Zhouzhuang are all cleverly refined and solidified in the hotel's decorative details, waiting for guests to discover carefully. Looking forward to welcoming you again in the near future, thank you!
suchahung
Guestroom (King Bed)
Stayed in May 2025
Business traveler
48 review
10/10
Outstanding
Posted on Jun 5, 2025
good location , good breakfast, good service,good price
Response from Property: Discover Travel, Discover Beauty. Dear Valued Renaissance Guest, Thank you for your kind review! We’ll continue refining our service to ensure your next stay is even better. Strategically located between Suzhou’s ancient district and modern industrial park, our hotel is your ideal base to explore both classic charm and contemporary energy. We look forward to welcoming you back and ready to share your next Suzhou journey of discovery.
Nathasya Pricilia
Guestroom (King Bed)
Stayed in May 2025
Family
1 review
10/10
Outstanding
Posted on Jun 23, 2025
Amazing hotel, especially love their indoor pool has a heated mini pool perfect for kids. Front desk Clara is amazing too :)
Response from Property: 旅行發現，美好無限。尊敬的萬麗貴賓，您好！感謝您給予的5分好評鼓勵，我們會再接再厲，不斷完善服務，為您的下次光臨做好準備。蘇州尼盛萬麗酒店位於園區與古城區的交界，無論您是探尋蘇式古韻還是感受摩登新蘇州，您都可以選擇我們酒店。為您提供温馨愉悦的入住體驗，是每一位萬麗大使的職責。每次的蘇州之旅，蘇州尼盛萬麗酒店都在這裏等您，見證您每次的喜悦與發現，期待您的下次入住！
Chloe
Guestroom (Two Beds)
Stayed in Oct 2024
Family
5 review
10/10
Outstanding
Posted on Nov 19, 2024
Hotel furnishings quite dated. But great service and clean facilities!
Response from Property: Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you!
SUNGHOO
Guestroom (King Bed)
Stayed in Mar 2025
Business traveler
1 review
10/10
Outstanding
Posted on Apr 5, 2025
With the help of the staff ( Miss. Clara) I could get easy check-in service, and everything went smoothly. It was my second time staying at Renaissance suzhou and recommsable for everyone. I will definitely stay in the future again.
Response from Property: 宇宙山河浪漫，生活點滴温暖。尊敬的萬麗貴賓，您好！感謝您對我們員工Clara的肯定。我們也會將您的認可轉達給Clara及他的團隊，他們的熱情和專業是我們酒店的驕傲。您的滿意和支持是我們最大的動力。為您提供温馨愉悦的入住體驗，是每一位萬麗大使的職責。期待可以在不久的將來迎來您的再次光臨，謝謝！
Guest User
Guestroom (Two Beds)
Stayed in Feb 2025
Business traveler
8 review
9.5/10
Amazing
Posted on Mar 30, 2025
GOOD location: in between brand new mall and old city, both reachable by bike, ok pool, good gym, good breakfast, good dinner buffet (208RMB) Good support from concierge NOT GOOD old design -＞ if you are older than 50 years you might like it last renovated in 2017 AC not working properly
Response from Property: 探索未知，盡享旅程。尊敬的萬麗貴賓，您好！感謝您的評價！我們深知服務仍有提升空間，您的意見對我們至關重要。我們會認真反思，努力改進不足之處，希望下次能給您帶來更好的體驗，期待您的再次光臨！蘇州尼盛萬麗酒店坐落於市區與工業園區交界處，如同雙面綉的精巧，串聯起蘇州古典與現代的版圖。從酒店出發，向左走，車程十分鐘內可達平江路、蘇州博物館、拙政園等著名景點，向右走，步行十分鐘即達CBD購物休閑中心—蘇州中心和東方之門及金雞湖。希望我們優越的的地理位置可以為您創造更便捷的出行體驗。期待可以在不久的將來迎來您的再次光臨，謝謝！
Anonymous User
Guestroom (King Bed)
Stayed in Feb 2025
Couple
3 review
10/10
Outstanding
Posted on Mar 29, 2025
The hotel staff were very warm and friendly, always smiling and approachable. I'd like to commend Joy at the check-in counter for her patience and thoroughness. The room was very comfortable and the breakfast was abundant. We even renew ed our booking and recommended the hotel to our friends.
Response from Property: 途時光，不負美景。尊敬的萬麗貴賓，您好！非常感謝您對我們服務的認可！我們一直把顧客的體驗放在首位，從您踏入店門的那一刻起，我們就希望能為您營造一個温馨、舒適的環境。服務人員都經過專業培訓，力求在每一個細節上都能滿足您的需求。您的好評是我們前進的動力，我們會繼續提升服務質量，讓每一位顧客都能感受到我們的熱情與專業。蘇州尼盛萬麗酒店位於園區與古城區的交界，無論您是探尋蘇式古韻還是感受摩登新蘇州，您都可以選擇我們酒店。為您提供温馨愉悦的入住體驗，是每一位萬麗大使的職責。期待可以在不久的將來迎來您的再次光臨，謝謝！
Jim Yuan
Guestroom (Two Beds)
Stayed in Dec 2024
Business traveler
10 review
7.5/10
Posted on Jan 14, 2025
Good location and service
Response from Property: 風景如畫，旅途愉快。尊敬的萬麗貴賓，您好！感謝您對我們的肯定及喜愛，我們將會用盡自己的心思為客人服務，讓客人的旅途充滿新意！每次的蘇州之旅，蘇州尼盛萬麗酒店都在這裏等您，見證您每次的喜悦與發現。蘇州尼盛萬麗酒店坐落於市區與工業園區交界處，如同雙面綉的精巧，串聯起蘇州古典與現代的版圖。從酒店出發，向左走，車程十分鐘內可達平江路、蘇州博物館、拙政園等著名景點，向右走，步行十分鐘即達CBD購物休閑中心—蘇州中心和東方之門及金雞湖。希望我們優越的的地理位置可以為您創造更便捷的出行體驗。期待可以在不久的將來迎來您的再次光臨，謝謝！
Hassaan
Guestroom (Two Beds)
Stayed in Dec 2024
Business traveler
8 review
8.0/10
Very Good
Posted on Jan 15, 2025
Staff is very cooperative and friendly, very neat and clean environment, overall a very good experience, would love to stay here again
Response from Property: 旅行發現，美好無限。尊敬的萬麗貴賓，您好！感謝您對我們的肯定及喜愛，我們將會用盡自己的心思為客人服務，讓客人的旅途充滿新意！每次的蘇州之旅，蘇州尼盛萬麗酒店都在這裏等您，見證您每次的喜悦與發現。蘇州尼盛萬麗酒店坐落於市區與工業園區交界處，如同雙面綉的精巧，串聯起蘇州古典與現代的版圖。從酒店出發，向左走，車程十分鐘內可達平江路、蘇州博物館、拙政園等著名景點，向右走，步行十分鐘即達CBD購物休閑中心—蘇州中心和東方之門及金雞湖。希望我們優越的的地理位置可以為您創造更便捷的出行體驗。期待可以在不久的將來迎來您的再次光臨，謝謝！
Naixinjiaxinxin
Elite Queen Room
Stayed in Oct 2024
Business traveler
40 review
10/10
Outstanding
Posted on Nov 28, 2024
It’s nice hotel. Close to Central Park. Easy to travel and convenient in shopping. The staff are polite, especially a boy called Xiao Liu is quite helpful.
Response from Property: 旅行發現，美好無限。蘇州尼盛萬麗酒店位於園區與古城區的交界，無論您是探尋蘇式古韻還是感受摩登新蘇州，您都可以選擇我們酒店。為您提供温馨愉悦的入住體驗，是每一位萬麗大使的職責。同時感謝您對我們員工的肯定。我們也會將您的認可轉達給他的團隊，他們的熱情和專業是我們酒店的驕傲。您的滿意和支持是我們最大的動力。期待再次為您服務！
Guest User
Guestroom (King Bed)
Stayed in Mar 2024
Traveling with friends
11 review
10/10
Outstanding
Posted on Apr 21, 2024
Whenever one is visiting Suzhou, this hotel is the ideal location as it is between Jinji Lake (with its cafes and spectacular views from Moon Harbor) and Pingjiang Historical Street (with its incredible architecture and shops). The staff are very friendly and make an effort to be supportive to travelers comfort, special mention to Jessica Jiang and Anas.
Response from Property: Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you!
CHRISTEN
Guestroom (King Bed)
Stayed in Aug 2024
Couple
3 review
10/10
Outstanding
Posted on Sep 17, 2024
The Renaissance Hotel collection has always been a favorite of ours! Thank you to Anas and the lovely Layla who was so warm and welcoming and went above and beyond to make us feel welcome.
Response from Property: Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you!
Ronan A.
Guestroom (King Bed)
Stayed in Nov 2024
Business traveler
71 review
10/10
Outstanding
Posted on Dec 10, 2024
Excellent, comfortable, great location, super efficient staff
Response from Property: 宇宙山河浪漫，生活點滴温暖。尊敬的萬麗貴賓，您好！感謝您對我們的肯定及喜愛，我們將會用盡自己的心思為客人服務，讓客人的旅途充滿新意！每次的蘇州之旅，蘇州尼盛萬麗酒店都在這裏等您，見證您每次的喜悦與發現。蘇州尼盛萬麗酒店位於園區與古城區的交界，無論您是探尋蘇式古韻還是感受摩登新蘇州，您都可以選擇我們酒店。為您提供温馨愉悦的入住體驗，是每一位萬麗大使的職責。期待可以在不久的將來迎來您的再次光臨，謝謝！
Hannes Brückler
Executive Double Room
Stayed in Mar 2024
Business traveler
16 review
10/10
Outstanding
Posted on Apr 8, 2024
Very kind and professional staff, from concierge, check-in station to cleaning personal, Restaurant personal and Bar personal, every single person very friendly and helpful. Due to the fact, me as european, i am not used to taxi apps like people use here in china, but the staff from Renaissance Suzhou arranged every single ride i needed. They helped me with every little thing i needed. I even asked them, if there is a nearby store that sells Ukulele's - Jessica Jiang from the staff quickly told me the location of the next store and arranged the taxi for me. I felt very comfortable in this Hotel and also the barkeepers did a very good job. Good drinks, good snacks. The buffet was amazing and as a Hotel guest i got a discount. Thanks for that! Hotel = 10 / 10 Staff = 10 +/ 10 Restaurant = 10 / 10 Rooms = 10 / 10 Bar = 10 / 10 Location = 10 / 10 In my opinion, this hotel makes everything perfect. Thanks for having me! And of course, i will come back to this hotel during my next trip to Suzhou.
Response from Property: Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you!