Somerset Baitang Suzhou Reviews

We got free upgrade room and the service was awesome. The location pretty handy to the city and mrt

My teens and I checked in close to midnight due to a delayed flight, so we were glad to be received by the hotel with a warm welcome and an upgraded suite. We originally ordered a suite but got upgraded to a two-bedroom suite, which was huge. The bonus was a second bathroom which really helped us each morning as the kids wouldn’t have to get up extra early to get ready for an already early morning three days in a row. So thank you, Somerset! The rooms were tidied well every day. It was a professionally run hotel. We wish we would have had time to use the swimming pool but we were too busy.

Decent location if you’re driving. Rooms look much smaller than what they seem on the picture. Good breakfast and a clean swimming pool

Love our stay! Room with beautiful view, very clean, spacious. Breakfast was great! Very friendly and helpful staff. Oh and the robot helper was very cute and very helpful as well.

Nice spot to stay. Staff were extremely helpful and gave good direction for getting into town. Location a little too far out of Suzhou but there is plenty to do in the surrounding area. Pool was nice and clean.

Good overall experience. Rooms spacious and clean. Very good service from staff, especially from Ms Wendy. Will stay again there.

The buffet breakfast was good with a nice selection. Its nicely situated near a Family Mart and the subway.

very happy to stay. clean and near MRT . Location is good and a

Gave me a free upgrade to a two bedroom. The staff are nice! Lovely eco friendly hotel! Will recommend, every time!

Hotel staffs are very helpful But the hotel heater is running pretty slow

The room was great, especially since we have young children. The only minor complaint we had was that it was frustrating to use the swimming pool, regular and kids pool, because they had too many kids there for swimming lessons all different times throughout the day 🥴

We stayed at the hotel before we moved into our apartment in Suzhou and really had an amazing stay. Staff treated us with so much respect and really helped whenever we needed help. Would definitely come and stay at this hotel again.

We have been staying at Somerset Baitang for already three times, and have been so impressed we keep coming back. The rooms are quiet, the beds very comfortable and the apartments spotlessly clean. The hotel is located close to the subway in SIP and travel to various locations in Suzhou Industrial Park or the old town is easy and convenient. The hotel has a nice buffet breakfast and is located next to a large nice park and opposite a shopping mall with several decent restaurants. The best feature of the Somerset Baitang is its staff. I cannot praise them enough as they found our younger daughter's favourite stuffed animal after she had forgotten it buried in the bedlinen. Wendy Wang and her colleagues spent a day checking the apartment we stayed in and finally located our daughter's toy in the hotel laundry shop and sent it back to us. We were all so happy and cannot thank the team enough. We will be back!

Very good room, service, location and breakfast.