Jl. Rajawali No.9-11, Krembangan Sel., Kec. Krembangan, South Krembangan, Krembangan, Surabaya, East Java, 60175, IndonesiaView Hotel Details
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Hotel Horison Arcadia Heritage Surabaya Guest Reviews
4.2/5
Very Good
72 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.2
Service4.4
Cleanliness4.0
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All reviews(72)
Positive reviews(69)
Reviews with photos/video(22)
Great service(10)
Awesome rooms(8)
Great location(5)
Negative reviews(3)
Farrel
Standard Room
Stayed in Aug 2024
Couples
3 review
4.0/5
Very Good
Posted on Sep 8, 2024
Location is excellent, right smackdab in the middle of Surabaya's tourist center, the Old City or "Kota Lama". Cleanliness wise its okay, the bedsheets is the only thing that needs more cleaning. Service is excellent. And facilities wise, the only thing lacking is a hairdryer.
Didn't expect my stay to be that satisfying. As my last experience with an old hotel (Hotel Elm*) didn't leave a very good impression on me. But I decided to stay anyway because of the good reviews of this hotel.
Turns out, it was all true. The front building was built in 1913, now with the famous red dome-shaped canopy on the windows, still very well taken care of. They built another high story (around 9) building, which the hotel rooms were. I was surprised that they had some stories for parking lot, too. And this hotel was formerly managed by Ibis.
I booked a superior room, because they said that their standard rooms were mostly smoking. The bathroom was very clean, the walls were marble patterned so you can't see it from the photos. But I assure you it was clean, and didn't smell weird or anything. The hot water and the pressure were perfect.
The room was very comfy, too. Bright on the day and the lamps were bright enough for the night. Very nice and quiet, too. Bed was wobbly and too bouncy for me, but still comfy. Too bad the sheets had weird yellow stains on them. But it smelled new and fresh. Maybe the stains just couldn't come off. And I still had a good night sleep.
They also provided us with water dispenser, so I could refilled my bottles. But there was no fridge or hair dryer (but I think you can ask for this) in the room.
Check in and check out were super fast. And although part of it was an old colonial building, it didn't feel spooky or anything.
Breakfast was nice, but I think the milk wasn't fresh. It tasted weird.
The only minus side for me was the restaurant and common areas, although fully Air Con'ed, were ALL smoking areas (except the floor for superior rooms, I think). So I had my breakfast in peace and a person on the next table smoked, inside the restaurant, inside the hotel. Sorry but I hate smokers who smoke inside. I get it that people used to smoke everywhere, even cigarettes were considered safe for kids and pregnant women once. But it was decades ago, dear Mr/Madam. Please update!
But did I mention that I got the discounted superior room with breakfast from Trip.com for less than $20? Yes you read that right. 4-stars hotel with 2-stars hotel price. Would definitely come back again if I get the chance.
6/13
AA FREDY
Superior Room
Stayed in Apr 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on May 11, 2024
Lumayan ada smoking area nya
melancong_murah
Standard Room
Stayed in Oct 2024
Family
77 review
5.0/5
Outstanding
Posted on Oct 20, 2024
All ok
Hendrik Stevanus
Superior Room
Stayed in Aug 2023
Business travelers
8 review
4.0/5
Very Good
Posted on Oct 13, 2023
recommended for Business trip
Anonymous User
Standard Room
Stayed in Oct 2022
Travel with friends
372 review
5.0/5
Outstanding
Posted on Jan 1, 2023
Good price, good hotel, good experience, good service, thank you
Guest User
Superior Room
Stayed in Jul 2022
Business travelers
9 review
3.5/5
Posted on Jul 5, 2022
The food was normal, the staff very frendly
Eddy
Standard Room
Stayed in Mar 2023
Solo travelers
11 review
2.2/5
Posted on Mar 11, 2023
Lumayan bagus
Ahmad Sufyan
Standard Room
Stayed in Mar 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Mar 16, 2023
Good place
Verrykurniawan
Standard Room
Stayed in Sep 2024
Business travelers
4 review
4.0/5
Very Good
Posted on Sep 29, 2024
It's pretty clean, but it seems like an old building. The AC is a bit noisy and not cold.
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Tongluowan,jinchukoumaoyi
Superior Room
Stayed in Jan 2024
Business travelers
15 review
1.0/5
Posted on Jan 25, 2024
I have never seen such a bad environment.
Service: Breakfast, all negative reviews
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Al
Standard Room
Stayed in Jun 2023
Couples
5 review
4.7/5
Amazing
Posted on Jun 11, 2023
Great, perfect in all aspects, just the location is a bit far from the center
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Guest User
Standard Room
Stayed in Apr 2023
Couples
9 review
4.7/5
Amazing
Posted on Apr 17, 2023
The location is close to the Red Bridge, I stayed yesterday on Saturday night, there is a food street near the hotel, lots of culinary delights.. The hotel is nice, clean, only if you look from the outside it looks like an ancient building, I got a room on the top floor, floor 9, in a quiet alley like there are no other occupants.. It's just that I get goosebumps when I stay at this hotel alone, luckily my husband and I..But over all the hotel is good, the rooms are also good, clean, the bathrooms are also good, the floors are all marble...
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Adji
Standard Room
Stayed in May 2023
Business travelers
56 review
5.0/5
Outstanding
Posted on May 21, 2023
Very cheap, clean, comfortable, location near kya kya. Highly recommended