Hotel Horison Arcadia Heritage Surabaya Reviews

Thank you Hotel Arcadia by Horison. The service is great The stuff is great and polite The room is comfy The food is delicious and big portion

I had a pleasant stay at the said hotel. I was given a surprise at my room door by the staffs, bringing me a small cut birthday cake and singing birthday song. Thing that can improve is the towel, which had a weird smell. Maybe management can look into it. Thank you.

Location is excellent, right smackdab in the middle of Surabaya's tourist center, the Old City or "Kota Lama". Cleanliness wise its okay, the bedsheets is the only thing that needs more cleaning. Service is excellent. And facilities wise, the only thing lacking is a hairdryer.

Booking 5 room dsni nuansa heritage kmr bersihh okeeeeeeee

Didn't expect my stay to be that satisfying. As my last experience with an old hotel (Hotel Elm*) didn't leave a very good impression on me. But I decided to stay anyway because of the good reviews of this hotel. Turns out, it was all true. The front building was built in 1913, now with the famous red dome-shaped canopy on the windows, still very well taken care of. They built another high story (around 9) building, which the hotel rooms were. I was surprised that they had some stories for parking lot, too. And this hotel was formerly managed by Ibis. I booked a superior room, because they said that their standard rooms were mostly smoking. The bathroom was very clean, the walls were marble patterned so you can't see it from the photos. But I assure you it was clean, and didn't smell weird or anything. The hot water and the pressure were perfect. The room was very comfy, too. Bright on the day and the lamps were bright enough for the night. Very nice and quiet, too. Bed was wobbly and too bouncy for me, but still comfy. Too bad the sheets had weird yellow stains on them. But it smelled new and fresh. Maybe the stains just couldn't come off. And I still had a good night sleep. They also provided us with water dispenser, so I could refilled my bottles. But there was no fridge or hair dryer (but I think you can ask for this) in the room. Check in and check out were super fast. And although part of it was an old colonial building, it didn't feel spooky or anything. Breakfast was nice, but I think the milk wasn't fresh. It tasted weird. The only minus side for me was the restaurant and common areas, although fully Air Con'ed, were ALL smoking areas (except the floor for superior rooms, I think). So I had my breakfast in peace and a person on the next table smoked, inside the restaurant, inside the hotel. Sorry but I hate smokers who smoke inside. I get it that people used to smoke everywhere, even cigarettes were considered safe for kids and pregnant women once. But it was decades ago, dear Mr/Madam. Please update! But did I mention that I got the discounted superior room with breakfast from Trip.com for less than $20? Yes you read that right. 4-stars hotel with 2-stars hotel price. Would definitely come back again if I get the chance.

Lumayan ada smoking area nya

All ok

recommended for Business trip

Good price, good hotel, good experience, good service, thank you

The food was normal, the staff very frendly

Lumayan bagus

Good place

The room is very clean, got the 8th floor so the view of old town is nice Shady parking inside the hotel

It's pretty clean, but it seems like an old building. The AC is a bit noisy and not cold.