The Capital Hotel Surabaya

The Capital Hotel Surabaya Reviews

The Capital Hotel Surabaya

Jl. Jemursari No. 258, Prapen, Tenggilis Mejoyo, Surabaya, East Java, 60237, IndonesiaSee Hotel Details
The Capital Hotel Surabaya
The Capital Hotel SurabayaThe Capital Hotel SurabayaThe Capital Hotel Surabaya
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1 night

Guest Reviews

8.7/10
Very Good
41 review
Verified reviews
Location8.7
Amenities8.5
Service8.8
Cleanliness8.8
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All reviews(41)
Positive reviews(37)
Reviews with photos/video(7)
Awesome rooms(6)
Awesome stay(5)
Friendly host(5)
Negative reviews(2)
Prasetya Mandala
Deluxe Double Room
Stayed in Mar 2025
Family
3 review
10/10
Outstanding
Posted on May 2, 2025
Classie Hotel was never die in this hotel since Before.
Response from Property: Dear Mr. Prasetya,Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari...Thank you for taking your valuable time to share your experience during your stay with us. We are happy to know that you are impressed with Hotel ambience. Furthermore, there is no pleasant thing to do but to welcome you back here and let you ensure everything is in line with your expectations.Warm regards,ParamitaFront Office Manager
Don Lowe
Deluxe Twin Room
Stayed in Oct 2024
Business traveler
2 review
10/10
Outstanding
Posted on Jan 2, 2025
Had a good stay, brekkie buffet has kombucha, which is a rare find. Rooms are spacious. Staff exceptional
Response from Property: Dear Mr. Don Lowe,Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari...Thank you for taking your valuable time to share your experience during your stay with us. We are very pleased to learn that you've received excellent services from our staff during your stay at The Capital Hotel Jemursari Surabaya. Your amazing compliment for our staff had been forwarded to everyone on the team. Your very kind words are undoubtedly becoming great motivation for all of us to serve our best at all times. We happy to know that you also impressed with our spacious rooms and our kombucha.It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities. Warm regards,ParamitaFront Office Manager
previouslyonz
Deluxe Double Room
Stayed in Oct 2024
Couple
24 review
9.0/10
Great
Posted on Nov 11, 2024
Our room is spacious and equipped with minibar and a sofa chair. The shower and sink works, but somehow they let out strange noise. Not very disturbing, but noticeable. The parking space for motorcycle could be better. Great service, the staff helped us to send a package from receptionist to our room. Kind and quick check-in & out too.
Response from Property: Dear Our Valuable Guest,Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari...Thank you for taking your valuable time to share your experience during your stay with us. We are happy to know that you are impressed with our spacious room and our Hospitality staff. We apologize for any inconvenience caused. Your suggestions and input will be used as evaluation for us to be even better in the future. Hope to welcome you back to Surabaya in the near future.Warm regards,ParamitaFront Office Manager
Anonymous User
Deluxe Double Room
Stayed in Mar 2024
Family
1 review
10/10
Outstanding
Posted on May 4, 2024
Everything is good here, good place (near public access), good service, room clean, and also strategic place.
Response from Property: Dear Our Valuable Customer,Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari...Thank you for taking your valuable time to share your experience during your stay with us. We are happy to know that you are overall impressed with our location and service, especially our cleanliness.Hope to welcome you back to Surabaya in the near future.Warm regards,ParamitaFront Office Manager
Guest User
Grand Deluxe Room
Stayed in Jun 2025
Other
1 review
10/10
Outstanding
Posted on Jul 23, 2025
This is a Chinese-owned hotel. The front desk helped us check in before 12 o'clock. The breakfast was the best I had in Indonesia. The soundproofing was also good. I finally didn't have to fall asleep to the sound of motorcycles. There are several local mid- to high-end restaurants, two great spas, and a local supermarket one kilometer away, as well as Domino's Lawson. Highly recommended! !
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AndreyRychkov
Elite Deluxe Twin Room
Stayed in Jun 2025
Family
4 review
9.5/10
Amazing
Posted on Jul 19, 2025
Feel free to choose a hotel. Definitely with breakfast - it is varied and made with soul. They even have a drink called Kambucha, a mushroom that they grow themselves. Maybe not a very spacious room, but cozy and quiet. The staff is super!
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Anonymous User
Deluxe Double Room
Stayed in Jun 2025
Business traveler
39 review
7.0/10
Posted on Jul 27, 2025
This is the second time I've stayed at this hotel. When I stayed there a year ago, the management had just changed and the name was changed to Capital. At that time, there were some changes and it was a bit noisy. This time, when I checked in, I asked the front desk, but there were still no changes. There was no improvement and it didn't feel busy. I hope the hotel can improve its facilities. The hotel is in a good location next to a big road.
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sxfeng1361
Deluxe Twin Room
Stayed in Jun 2025
Other
1 review
2.0/10
Posted on Jul 21, 2025
The experience is very bad, there is no human touch, and booking is not recommended.
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Guest User
Deluxe Double Room
Stayed in Mar 2025
Business traveler
14 review
10/10
Outstanding
Posted on Jun 18, 2025
There are Mixue Ice City, Domino's and Hamburger Lawson next to it, which is very convenient.
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Ridoo Akbar
Deluxe Double Room
Stayed in Jun 2024
Business traveler
12 review
10/10
Outstanding
Posted on Jul 4, 2024
friendly service, 4 stars but at an affordable price. spacious room, there is a refrigerator. hot water works. The city view is really great
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Response from Property: Dear Mr. Ridoo, Warm Greetings from The Capital Hotel Surabaya, The Spirit of Jemursari... Thank you for your willingness to give a review for Our Hotel, glad to hear that overall you are satisfied with the facilities and the price especially the city view. We are happy to wait for your return Best RegardsParamitaFront Office Manager
Lunaaaa21
Deluxe Double Room
Stayed in Oct 2024
Couple
18 review
9.5/10
Amazing
Posted on Nov 15, 2024
The hotel is comfortable, clean, tidy, there is a hair dryer but coincidentally we got a TV that wasn't very good.
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Response from Property: Dear Ibu Luna,Salam Hangat dari The Capital Hotel Surabaya, The Spirit of Jemursari...Terima kasih telah meluangkan waktunya untuk berbagi pengalaman selama tinggal bersama kami. Senang mendengar rasa puas atas fasilitas dan kebersihan Hotel kami, kami mohon maaf atas kekurangan yang disampaikan, untuk dapat kami perbaiki menjadi lebih baik. Terimakasih atas masukan yang diberikan, hal ini akan menjadikan Kami lebih baik kedepannya Kami tunggu kunjungan selanjutnya, Kami akan memastikan kunjungan anda lebih menyenangkan dan seperti yang diharapkan.Salam hangat,ParamitaFront Office Manager
Guest User
Deluxe Twin Room
Stayed in Aug 2024
Traveling with friends
3 review
4.5/10
Posted on Sep 15, 2024
I went to play with my friends and booked this hotel. One of the rooms had a strong odor! There was no hair dryer in the room! I had to let my hair dry naturally after washing it!!!
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Response from Property: To our valued guests, warm greetings from Capital Hotel Surabaya and thank you for taking the time to share your stay experience at Capital Hotel Surabaya with us. We apologize for any inconvenience you may have experienced during your stay and we will do our best to resolve your complaint. Thank you for your opinion, your opinion will help us do better and we look forward to your next visit. Paramita front desk manager
Anonymous User
Deluxe Double Room
Stayed in Jul 2024
Couple
4 review
10/10
Outstanding
Posted on Aug 11, 2024
Friendly service, if there is damage it is immediately responded to and repaired. Good job
Original TextTranslated by Google
Response from Property: Dear Our Valuable Guest,Warm Greetings from The Capital Hotel Surabaya, The Spirit of Jemursari...Thank you for your willingness to provide a review for Our Hotel, glad to hear that overall you are satisfied with the facilities and services we provide. We look forward to welcoming you back Yours sincerelyParamitaFront Office Manager
ajun00
Deluxe Double Room
Stayed in Jan 2025
Other
25 review
7.0/10
Posted on Feb 26, 2025
There are quite a lot of breakfast options
Original TextTranslated by Google
Response from Property: Dear Our Valuable Guest,Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari...Thank you for taking your valuable time to share your experience during your stay with us. We are happy to know that you are overall impressed with our Breakfast variety.Furthermore, there is no pleasant thing to do but to welcome you back here.Warm regards,ParamitaFront Office Manager
Achmad Faruk
Deluxe Twin Room
Stayed in May 2024
Business traveler
42 review
7.5/10
Posted on Jun 25, 2024
the drinking bottle was lost when it was charged, I thought it was free because it wasn't a refill bottle 😁😁😁
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Response from Property: Dear Mr. Achmad, Warm Greetings from The Capital Hotel Surabaya, The Spirit of Jemursari... Thank you for taking the time to share your experience while staying with us. Glad to hear your satisfaction with everything we have prepared and apologize for the shortcomings that Mr. Achmad conveyed, so that we can improve it to be better. Thank you for the input given, this will make us better in the future. We look forward to your next visit, we will ensure that your visit is more enjoyable and as expected. Warm regards, Paramita Front Office Manager