Find5-Star Hotels in Hiroshima

A nice hotel with great staff especially in the restaurant. They are polite and helpful. Reception and concierge were also professional and helpful. Room house keeping is very good. Overall a great stay thanks to great and friendly customer service. Happy to visit again.

Overall its a good hotel with very good service. Location next to hiroshima station which was very convenient. However, disappointed with buffet dinner. Although hotel guest were offered 25% off. Mainly because of quality and most food offered were cold. For example, the grilled beef was not a slice as in the picture. It came in a small bowl with 2 tiny finger size beef which was cold. You know what happens when you put cold fat beef in your mouth! The buffet breakfast was unsatisfactory either. Sam kind of salad as dinner. For me i am a very simple person. Let me have my bacon and eggs, toast and coffee, i would be very satisfied. Unfortunately, it was not so! The eggs were fried in a bowl (cold as usual ) and there was something between ham and bacon but not everyday. Again most of the food were cold! Imagine a cold winter day of 1 degree celcius outside. And having to eat food that were not even warm! I would very much like to stay there again but would not eat there. Finally, i provided my credit card for check in so that any charges incurred could be deducted. But do not understand why they wanted me to pay for the buffet dinner first? Even though i had given them my room number? I obviously have no problem paying for anything!

The Granvia Hotel Hiroshima South Gate just opened in March 2025. It is located on the 7th floor of the Hiroshima Station Complex. The hotel has direct elevators (Figure 3) on B1 (South Exit of the JR Underground), 1st Floor (next to the bus station at the South Exit of the Station, Figure 1), and 2nd Floor (west side of EKIE Shopping Mall, Figure 2) of the complex. If you really can't find it, you can go up to the restaurant floor on the 6th floor of the station complex, and then take the escalator to the 7th floor. The first time we checked in, we went to the 6th floor first, and then found the escalator to the 7th floor. There are 4 self-service check-in machines in the hotel lobby. You need to operate the check-in and check-out procedures by yourself, which is relatively easy to use. We booked a double room. The facilities in the room and the view outside the window are shown in Figures 4 to 6. After checking in, it was almost 22:00 and found that the air conditioning in the room could not be cooled. After negotiating with the hotel front desk. Help us move to a twin room on the same floor, which is much larger and the outdoor view is more beautiful (Figures 7 and 8). What was even more surprising was that when we checked out, we were given a commemorative bottle of sake and a small bottle of sparkling juice drink to commemorate the opening of the hotel, and we apologized repeatedly for the broken air conditioner, which made us feel warm. I didn't expect there would be a follow-up. After we left Hiroshima and went to Kobe, we found that we had forgotten a bag of clothes at the Granvia Hotel Hiroshima South Gate. We contacted the Hiroshima Hotel by phone and told us that after we checked into the Kobe Hotel, we should ask the Kobe Hotel front desk to call the Hiroshima Hotel front desk. After both parties confirmed, our clothes would be sent to the Kobe Hotel via Japan Post. It seems that Japan is still quite vigilant about sending items. The manager of the Hiroshima Hotel, ”Matsui”, was also very careful to pack the clothes in a waterproof bag before mailing. The mailing fee was not high, 1130 yen.

This hotel was a nice surprise, I arrived into Hiroshima main station and the hotel is attached to the station so walked out of the station turned left and only had 100 steps to walk (covered walkway with escalator) and it took less than 3 minutes, the check in staff were great and speak english, the room was large and well equipped and 100% clean and modern, its in a good location , take a number 5 tram to Hiroshima Bay and the ferry docks are end of that line, you can visit one of the many islands and its calm takes around 25 minutes and low cost , nice day out, 5 minutes taxi ride from hotel is the city restaurant area , everything about the hotel was first class. I will use it again i hope you use it to and enjoy the experience, Thanks to all the staff and managers etc for making it feel like home from home ,