Read genuine traveler ratings & reviews to find your perfect stay.
Posted onMar 31, 2024
Guest User
This Kempinski service is really good, no one, all facilities are also very good, it is the best hotel in Riga, the location is also very good, very convenient, very recommended,
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Price per night from:€273
Posted onAug 14, 2026|Deluxe Suite
Guest UserThe hotel is located in the center of the ancient city of Riga. It can be reached on foot to the main attractions of the ancient city. There are many restaurants and bars around. It is also very convenient to go to the coach station. The breakfast service is very good.
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Price per night from:€133
Posted onJan 13, 2026
ChrisJany
The hotel is well located on the edge of the old town, a few minutes walk from the all old town attractions, excursion pick up points and tourist office.
Excellent check in, well appointed room overlooking the river. A higher room would have been preferable, but room facilities excellent.
Although accommodation is very reasonably priced, we found the €20 pp charge for use of the spa facilities a little out of kilter.
Disappointed and surprised - especially at this time year - that we were not allowed a late checked even at the cost of €15 per hour after 1pm.
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Price per night from:€82
Posted onJul 21, 2024|Standard Room
Guest UserI recently stayed at this hotel for my birthday, and it was a wonderful experience. We were upgraded to a room with an old town view, which was truly stunning. Additionally, they offered us complimentary spa entrance after checkout, which was a delightful bonus.
The room itself was clean, nicely decorated, and comfortable, situated on the 19th floor with an amazing view. The spa was also impressive—spacious, clean, and well-maintained. Overall, I had a fantastic stay and highly recommend this hotel for its excellent service and amenities.
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Price per night from:€85
Posted onOct 8, 2025
Jerri He
Customer recommended hotel Affordable bed is a bit soft
It takes 20 minutes to walk to the old town. Next to Albert Street.
Riga city is not big, it is very convenient to live here!
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Price per night from:€59
Posted onDec 5, 2025|Superior King Room
JJGGCCRRThe Pullman is a very upscale hotel, centrally located in the old town of Riga. Getting here from the airport was easy, and the check-in was smooth. The staff greeted me with a smile and provided tips about Riga. The room was clean, spacious and you could tell its been recently renovated. The Spa facilities left a bit to be desired, with a tiny pool and a sauna that didn't get too hot. Still, the restaraunt in the hotel made up for it with excellent food and service. For the price paid I was blown away. Would definitely stay again.
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Price per night from:€100
Posted onJun 17, 2025|Junior Suite with Sofa Bed
Anonymous UserI usually don't bother writing reviews, but this place had quite a few things to complain about.
**Location:** It's a bit of a distance from the old town, about a 15-minute walk. However, it's conveniently located right next to a large shopping mall, making shopping and dining very easy.
**First, the positives:**
The room was quite spacious, just as shown in the pictures.
Two complimentary bottles of mineral water were provided.
Slippers and toothbrushes were available (though you had to ask the front desk for them).
**Now for the downsides:**
**Service:**
The female front desk staff's English was very poor, making communication a real challenge.
The male front desk staff (who also seemed to be working as a bartender) had an unpleasant attitude.
**Facilities:**
The pillows were absolutely dreadful! The filling felt like lumpy, hard cotton, making it completely impossible to sleep!
**Booking & Room Setup:**
When I made the booking, I clearly specified 3 adults + 1 child (9 years old). After checking in and getting to our room, we found that the sofa bed hadn't been made up, but instead, they had provided a baby crib. When we contacted the front desk, their response was that ”their booking information indicated there was a small baby in the group.” Even so, is it reasonable to expect three adults to sleep in one bed?
They eventually made up the sofa bed, but only provided a single duvet. When we asked the front desk for another duvet or to swap it for a double one, we were told that housekeeping had already left (it was 6 PM at the time), and they had no idea where the blankets were...
**Late Checkout:**
When I inquired about a late checkout, the front desk staff pretended to check the booking, typing away on the keyboard, only to then say, ”Sorry, we're fully booked.” However, I quickly checked online myself and saw that the same room type was clearly available on Ctrip... In my opinion, a direct 'no' would have been far better than such a disingenuous charade!
**Conclusion:**
Based on all of this, I won't be choosing this Mercure hotel again for my next visit.
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Price per night from:€63