Spa Hotels in Shangri-La

"The room was very clean and tidy, and the bed was very comfortable, which the kids loved. It also had a smart toilet, separate wet and dry bathrooms, air conditioning, and a humidifier. Even though my flight was late, the owner gave me a late check-out. The service was excellent. The parking lot is spacious, and there's a specialty restaurant right outside. There's also a hospital next door, making it very convenient to buy medicine when the kids are feeling unwell. The free coffee in the lobby is also fantastic; definitely try it!"

"What was good 1. We received excellent butler service from 边宗, who went above and beyond her responsibilities. She supported various departments such as housekeeping, laundry, and room coordination with great efficiency and responsiveness. 2. Overall service standards were good, and staff were generally courteous & helpful. However, there was some resistance during breakfast when we requested to take away a small portion of food, which could have been handled with more flexibility. Areas for Improvement 1. Unfortunately, our original room was located directly beside an active construction site, with tractors passing frequently throughout the day. This significantly affected our experience and reflects a lapse in room assignment planning. 2. The room quality and housekeeping standards did not meet expectations, especially considering the premium pricing. The bed was overly soft and sunken, the shower gel was nearly empty at checkout, and personal items were moved by housekeeping but not returned to their original positions. 3. The laundry service lacked proper handling of delicate materials—particularly wool items—and hygiene standards need improvement. For instance, clean socks were returned in a visibly reused plastic bag, which is concerning for a property of this caliber. 4. There was a lack of detailed information provided for day activities. We joined a cycling trip but did not receive sufficient pre-trip guidance regarding terrain, attire, or necessary items to bring. Improved coordination and communication between the hotel and vendors would greatly enhance guest preparedness and safety. 5. We were disappointed to learn that guests staying at Songtsam Linka were not allowed to participate in Songtsam Green Lodge activities, contrary to what we were informed prior to our arrival. This inconsistency in information was frustrating and impacted our overall experience."

"Yi Ting Hotel is located a little far from the Dukezong ancient town, takes about 20-minutes-walk to reach there (i.e. Dong Meng aka East Gate). However, the hotel venue is a mere 10-minutes drive from both the Shangri-la Railway Station and Diqing Shangri-La Airport. Despite the “debatable” location of the hotel, I am still very pleased with the overall experience in staying at this boutique hotel (“boutique” in my opinion). My hotel room (with double single beds) on the 4 floor is very clean and the hotel housekeeping service meets my high standards. Also glad to share the morning breakfast served is considered excellent, and Yi Ting Hotel even arranges airport transfer (including to and from railway station) for all hotel guests. That’s certainly a great customer delight!"

"The location of the inn is good. It is in the ancient city and very close to Sifang Street. However, this street is very quiet and no cars are allowed to pass through. It is very quiet! The inn is very carefully decorated and has a ******* cultural atmosphere. You can take photos and other things. They are very good! The proprietress and the young man are very nice and have a good service attitude! The inn smells good! I like that smell! ! !"

"What can I say? It's Banyan Tree! The name alone guarantees the quality of the accommodations and everything else. Before I got there, the manager, Grace, told me that there's no pool or gym, so I was a bit disappointed. However, as soon as I got out of the taxi, everything turned out super satisfactory. When I arrived, I was greeted with a smile and a white sash for good luck, which made me feel so special. Then the staff offered me hot ginger tea (* trust me! this will instantly boost your immune system and keep you warm and hydrated, which is essential in Shangri-la) and cookies. I found the bed to be a little low, but the mattress, pillows and blankets were super comfy and fluffy. I loved them. The bathtub on the lower floor amazed me and made me immediately imagine myself lying there in the Qing Dynasty. Haha. I didn't want to waste water, so I didn't use it though. It was my birthday trip, so the staff offered me special services such as decorating the bed with a Happy Birthday message and a fruit cake. I went to the spa and had dinner at the hotel. Again, wonderful staff and services. Finally, communicating with the staff via Wechat was easy and fast. Thank you Banyan Tree for making my days so memorable. Whenever I have a good experience, I always think of my family. While staying at your resort, I did that A LOT."

"The hotel environment is super good, the balcony is the Jinsha River, the room is clean and tidy, the hotel security brother is very good, the service is warm, the lights in the room and the corridor are too dark, the quality of disposable toiletries is not very good (especially the quality of combs)"