CLLIX Australia 108 Apartments Reviews

Response from Property: Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay with us. We sincerely regret that the apartment did not meet your expectations, and we apologize for any inconvenience this may have caused.Your feedback is valuable, and we take it seriously as we strive to improve our services. If there are any specific concerns you would like to share with us, please do not hesitate to reach out. We would appreciate the opportunity to better understand how we can enhance your experience for future visits.We hope to welcome you back and provide a stay that exceeds your expectations.Kind Regards,Alastair VivianFront Office Manager

Response from Property: Dear Yu,Thank you for your positive feedback and for taking the time to share your experience. We're delighted to hear that you enjoyed the facilities and the excellent view. It’s always a pleasure to know that our guests have had a memorable stay.We look forward to welcoming you back in the future. If you need any assistance during your next visit, please don’t hesitate to reach out.Kind Regards,Alastair VivianFront Office Manager

Response from Property: Dear Valued Guest,Subject: Thank You for Your FeedbackDear Guest,Thank you for taking the time to rate your stay with us. We're glad to hear you had a nice stay and appreciate your feedback. Your experience is important to us, and we continually strive to enhance our services to ensure a better experience for all our guests.If there's anything specific you feel we could improve upon, please don't hesitate to let us know. We value your input and hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.Kind Regards,Alastair VivianFront Office Manager

Response from Property: Hi U.C,Thank you for sharing your detailed feedback! We're delighted to hear that our hotel's location, with its proximity to public transport and grocery shops, worked well for you. It's wonderful that you enjoyed the stunning view from your high-floor room, and we appreciate your kind words about our staff's helpfulness and responsiveness.We understand that the check-in process, despite the office being across the road, may have posed some challenges, especially for guests with large luggage. Your feedback is valuable, and we will certainly take it into consideration as we continuously work to improve our services.Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again in the future. Safe travels!Kind Regards, Anna Fung Hotel Manager

Response from Property: Hi Shae,We're thrilled to hear that you loved your stay at Australia 108! Thank you for sharing your positive feedback with us. Our team works hard to provide a memorable experience for our guests, and knowing that you had an enjoyable stay is truly rewarding.Thank you for choosing our serviced apartments, and we look forward to hosting you again for another enjoyable stay, whether it's for a few days or longer.Kind Regards, Anna Fung Hotel Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your stay at our apartment near Southbank and appreciated the convenient location, close proximity to Flinders Station, and the variety of facilities available in the building.We are also pleased to hear that you found the apartment's view and amenities, including the kitchen and cookware, to be to your liking. It is always our aim to provide a comfortable and homely experience for our guests.Should you need any assistance or have any special requests during your future stays, please do not hesitate to reach out to us. We look forward to welcoming you again soon.Kind Regards,Alastair VivianFront Office Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We are pleased to hear that you found the environment to be pleasant and the location convenient. However, we regret that your experience with our management did not meet expectations.We strive to provide a seamless and well-organized experience for all our guests, and we appreciate your comments as they help us identify areas for improvement. If you have any specific concerns regarding your stay, we would love the opportunity to address them.We value your feedback and hope to have the chance to welcome you back in the future for a more refined experience.Kind Regards, Alastair Vivian Front Office Manager

Response from Property: Hi Janetfaye,Thank you for providing us with your detailed feedback about your recent stay. We're thrilled to hear that you enjoyed the breathtaking view from your high-floor room and found our hotel to be clean, modern, and well-equipped. We're glad you appreciated the convenience of the location and the amenities provided. Your comments about the pool and key pickup location are duly noted, and we apologize for any inconvenience caused. We will work on improving our communication regarding these aspects to ensure a smoother experience for our guests in the future. We appreciate your valuable feedback and hope to welcome you back for another enjoyable stay soon. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Kind Regards,Anna FungHotel Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback and for your continued loyalty to CLLIX. We are glad to hear that your previous stay in Brisbane was a positive experience, and we appreciate your candid comments regarding your recent stay in Melbourne.We apologize for the inconvenience caused by the room size difference and the lack of amenities such as slippers, toothbrushes, toothpaste, and power adapters. We understand how these small details can impact the overall comfort of your stay. Additionally, we recognize that the walk to pick up the keys may not have been ideal, and we will review our processes to enhance convenience for future guests.Your feedback is invaluable, and we will work on improving these aspects to make future stays even more seamless. We hope to have the opportunity to welcome you back again and provide an improved experience.Kind Regards,Alastair VivianFront Office Manager

Response from Property: Dear Valued Guest,Thank you for your positive feedback! We’re delighted to hear that you enjoyed the environment and found your stay comfortable. Your satisfaction is our top priority, and we hope to welcome you back soon!Kind Regards,Alastair VivianFront Office Manager

Response from Property: Dear Yikoulian,Thank you for sharing your valuable feedback and for rating us 4.5. We are pleased to hear that you enjoyed the environment and the service during your stay. Your satisfaction is our priority, and we are glad that we could meet your expectations.If you require any assistance or have suggestions for further improvements, please do not hesitate to contact us. We look forward to welcoming you back in the future.Kind Regards,Alastair VivianFront Office Manager

Response from Property: Hi,Thank you for your feedback. I apologise for the inconvenience you experienced with the odour in the room and the lack of instructions. We will address these issues promptly to ensure our guests have a more comfortable and informative stay.Your comments are valuable to us, and we appreciate the opportunity to improve our services.Kind Regards,Damon KimGeneral Manager

Response from Property: Hi Feng,Thank you for sharing your positive experience at our campsite. We are delighted to hear that you enjoyed the quiet ambiance, perfect for watching the sunset and allowing for a peaceful moment of contemplation.We appreciate your feedback on the value for money, and we're thrilled to know that you found our campsite to be a good choice for your stay. If there's anything specific you enjoyed or if there's anything we can do to make your future visits even more enjoyable, please feel free to let us know.Thank you for choosing to stay with us, and we look forward to welcoming you back to our campsite.Kind Regards,Anna FungHotel Manager

Response from Property: Hi, Thank you for rating us perfectly. We hope that you had a great stay with us.Kind Regards,Anna FungHotel Manager