Resorts World Sentosa - Equarius Hotel Guest Reviews
4.6/5
Great
511 review
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Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(511)
Positive reviews(495)
Reviews with photos/video(193)
Close to amusement park(65)
Offers pick-up/drop-offs(41)
Loved the view(35)
Friendly front desk staff(17)
Large bathroom(14)
Comfortable bed(14)
Perfect for kids(12)
Delicious buffet(6)
Negative reviews(16)
Weather Ching
Deluxe Room
Stayed in Oct 2024
Family
5 review
5.0/5
Outstanding
Posted on Oct 12, 2024
We had a fantastic experience with Equarius for birthday celebration! The thoughtful birthday setup and gift in the room were truly appreciated. The room was clean, spacious, and equipped with great amenities. The staff were exceptionally friendly, which made our stay even better. I will definitely return to Equarius. Thank you for making our celebration so memorable!
Response from Property: Dear guest, thank you for taking the time to share your positive feedback about your recent experience at our Equarius Hotel! Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit.
CuriousNomad
Deluxe Room
Stayed in Jul 2024
Family
14 review
4.7/5
Amazing
Posted on Jul 28, 2024
Beautiful property with friendly staff. Love how spacious the room is with relaxing vibes. Staycation planned for my daughter and the hotel laid out birthday greetings with flower balloons, greeting card and laderach chocolates. Even had a welcome gift of Mr Bucket chocolates. How lovely! Breakfast was awesome with a view, food was not the usual hotel breakfast. The fish was wonderfuly prepared and servedl! Overall amazing stay! Loved it!
6/20
Response from Property: Dear guest, thank you for taking the time to share your positive feedback about your recent experience at our Equarius Hotel! Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit.
ahren91
Deluxe Room
Stayed in Jun 2024
Family
5 review
5.0/5
Outstanding
Posted on Jul 7, 2024
Booked a short staycation for wife, son and my 3 year old boy for our wedding anniversary. Location was superb with the balcony overlooking the Adventure Cove. Only thing was that Adventure Cove had a private event from 9pm till 4am and the music was blasting throughout the night. My son didn't sleep well but thankfully, the staff allowed us to check out late.
Response from Property: Dear guest, thank you for taking the time to share your valuable feedback about your recent experience at our Equarius Hotel! Your advice are well received and we are very sorry for noise disturbance. Thank you for your support to us! We will be waiting for your next visit.
Cheyene
Deluxe Room
Stayed in Jun 2024
Couples
9 review
4.0/5
Very Good
Posted on Jul 1, 2024
Booked Equarius to celebrate our anniversary. The management was very sweet and thoughtful in setting up the room with decoration, Janice Wong chocolate and complimentary bird nest. Unfortunately we couldn’t enjoy fully as my partner was feeling unwell & we had to leave earlier, else it will be a perfect celebration!
Going to the hotel is abit of hassle if you don’t drive. Head to hotel Michael, there’s a shuttle bus that comes every 8 mins.
Response from Property: Dear guest, thank you for taking the time to share your valuable feedback about your recent experience at our Equarius Hotel! Your advice are well received and we hope your partner is well being now. Thank you for your support to us! We will be waiting for your next visit.
Kum Hoong
Deluxe Room
Stayed in Jun 2024
Family
15 review
5.0/5
Outstanding
Posted on Jun 30, 2024
A good room that my family gotten and hotel staff attended to us very promptly and also able to get the room soon and family had a great time
Response from Property: Dear guest, thank you for taking the time to share your positive feedback about your recent experience at our Equarius Hotel! Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit.
Tran Nam Hung
Deluxe Garden Room
Stayed in Jun 2024
Family
1 review
4.2/5
Very Good
Posted on Jun 18, 2024
Since we could not travel abroad, we decided to have a short staycation during the long Hari Raya weekend. Having stayed in Equarius before, we really liked the hotel and hence it was an easy choice to come back there again.
The room was spacious and the location was very convenient, right inside the RWS complex with easy access to food and attractions.
For this stay, we opted for the larger garden deluxe room instead of the normal deluxe room (which is already very spacious itself). And it was really worth it, with a big balcony that our kids could even run around and blow bubbles in. Inside the room, there was enough space for an extra bed, on top of a sofa, coffee table, work desk and work chair, plus a super big bathroom with separate areas for toilet, shower, bathtub and powder. And still the room felt so spacious with lots of floor space left with so much furniture inside. Definitely a must for family stay.
The complimentary tickets to 2 popular attractions is a very nice touch. We had lots of fun during the 2 nights stay.
Take note that a large area of RWS is under renovation now, so the dining options are somewhat limited. You may want to take the free express train back to Vivocity where the choices are endless, both for dining and shopping.
Unfortunately there was an oil spill near Sentosa right before we checked in, so the beach was closed for cleaning up, and we could not do our usual beachwalk. Otherwise it would have been a perfect short break from our busy working schedule.
Response from Property: Dear guest, thank you for taking the time to share your positive feedback about your recent experience at our Equarius Hotel! Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit.
Niramol
Deluxe Room
Stayed in May 2024
Family
4 review
5.0/5
Outstanding
Posted on May 28, 2024
I really enjoy the location and the closeness of the tourist attractions. Very nice staff. Breakfast is very good at Ora hotel
Response from Property: Dear Guest, we're thrilled you enjoyed your stay at Equarius Hotel Singapore and thank you for sharing your experience! The proximity to tourist attractions and the friendly staff must have made your trip even more enjoyable. And it's great to hear that you found the breakfast to be delicious. We hope to see you again soon!
Audtheway
Deluxe Room
Stayed in Apr 2024
Couples
21 review
5.0/5
Outstanding
Posted on May 1, 2024
second visit back and I was never disappointed. It was full of surprises. I always trust celebrating occasions with Equarius because of the service and quality comfort they provide. We got a room tour by Zhang Hao this time, and both nights they offered us with goodies. Housekeeping was so warm and made us feel homed with the hand made towel. Totally appreciate it so much. The location was accessible with shuttle bus and buggy. The breakfast was a huge spread from Hotel Ora or Equarius Tangerine. The room was spacious and the view was perfect. A couple retreat! Will be back soon again. Thank you for pampering us!
6/7
Response from Property: Dear Audtheway, thank you for your glowing review! We're thrilled to hear that your second visit to Equarius Hotel was full of delightful surprises and exceptional service. We're delighted that you enjoyed the personalized room tour, thoughtful goodies, and warm hospitality from our team. It's wonderful to know that you found the location convenient and enjoyed the delicious breakfast options. We look forward to welcoming you back for another pampering stay soon!
Guest User
Deluxe Room
Stayed in Oct 2024
Family
1 review
4.7/5
Amazing
Posted on Nov 17, 2024
Great breakfast, very good gym and pool but open from 8am to 8pm only (to be improved).
Staff are very kind and very professional.
Response from Property: Dear guest, thank you for taking the time to share your positive feedback about your recent experience at our Equarius Hotel! We will forward your feedback to the relevant department. Thank you for your support to us! We will be waiting for your next visit.
Guest User
Deluxe Room
Stayed in Mar 2024
Couples
6 review
5.0/5
Outstanding
Posted on Mar 8, 2024
Nice and friendly staff! The bathroom was sooo beautiful! The view was beautiful and it felt like a healing trip as it was rather away from the hustle and bustle.
Response from Property: Thank you for your positive feedback! We are delighted to hear that you enjoyed our nice and friendly staff, beautiful bathroom, and the healing atmosphere away from the hustle and bustle. Providing a pleasant experience for our guests is our top priority.Your kind words motivate us to continue delivering excellent service. If you have any specific suggestions or requests for improvement, feel free to share them with us. We look forward to welcoming you back for another relaxing stay in the future! Safe travels!
Guest User
Deluxe Room
Stayed in Feb 2024
Couples
2 review
5.0/5
Outstanding
Posted on Mar 1, 2024
Room is very spacious! Amenities are good. There’s a shuttle bus service every 12mins so it’s really convenient to travel around Sentosa ☺️
Response from Property: We are thrilled to receive your wonderful review! It's fantastic to hear that you found our hotel very clean, our staff friendly, and the bed comfortable. We strive to provide a positive and comfortable experience for our guests, and it's great to know that we succeeded during your stay.Your satisfaction is our priority, and we appreciate your kind words. If there's anything specific you loved or any suggestions you have for improvement, please let us know. We look forward to welcoming you back for another enjoyable stay! Safe travels!
Guest User
Deluxe Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 3, 2024
Excellent service with fantastic environment, thanks a lot for the staff their to provide a wonderful birthday experience to my daughter :)
Response from Property: Dear guest, thank you for taking the time to share your positive feedback about your recent experience at our Equarius Hotel! Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit.
Yong Gyun
Deluxe Room
Stayed in Jul 2024
Family
5 review
3.7/5
Posted on Jul 15, 2024
spacious room, tranquil garden, large & peaceful pool, fair svc, kind staffs wearing smile, trying to help out all the time. However, not much facilities inside hotel, but dependent on Ora hotel, or Hotel Michael.
Response from Property: Reply from the property:Dear guest, thank you for taking the time to share your valuable feedback about your recent experience at our Equarius Hotel! Your advice are well received. Thank you for your support to us! We will be waiting for your next visit.
notreve
Deluxe Room
Stayed in Nov 2023
Family
52 review
4.5/5
Great
Posted on Nov 14, 2023
Positives
- Huge room (51 m2)
- View of the sea and city skyline from the balcony
- can catch sunrise from balcony too
- Very comfortable bed and soft linen
- Tv has ample tv channels, allows casting and also has apps installed like Netflix, YouTube etc…
- tv can be swiveled
- complimentary minibar
- toilet has tv too
- double vanity sinks
- wide bath tub
- mouth wash provided
- shower water pressure was good
Negatives
- no bedside usb charging
- tv a tad small for the size of the room (40 inches)
- no Bluetooth speaker to play music
- no electronic curtains
- balcony could be better maintained
- tub takes some time to fill
6/20
Response from Property: Dear notreve,Thank you for staying with Equarius Hotel at Resorts World Sentosa and for taking the time to provide us with your valuable feedback.Resorts World Sentosa and all of us at Equarius Hotel take pride in providing our guests with the highest standards in hospitality. We are most delighted to note that your overall experience met up to expectation and appreciate your suggestion regards to room facilities. We wish to reassure you that your suggestion has been noted and highlighted to the department concerned for reviewing.Thank you once again. We look forward to your continued support and hope to welcome you back again in the near future.Best regards,Jonathan LeeSenior Manager
Ronald
Deluxe Room
Stayed in Jun 2024
Family
6 review
3.2/5
Posted on Jul 1, 2024
1) Quick Check in and out
2) RSW is running majoring renovation, many places are closed / MacDonald etc …
3) best for people who are traveling to adventure cove so we can enter and exit using side gate .
Overall staying experience is great !
Response from Property: Dear guest, thank you for taking the time to share your valuable feedback about your recent experience at our Equarius Hotel! Your advice are well received and we will take action to improve our service. Thank you for your support to us! We will be waiting for your next visit to enjoy our new renovated facilities!