Astoria Grand Hotel Reviews

Centrally located and just mins from mall of Sofia, it is easy to get to almost everywhere. Great.

Hotel is good, service leaves much to be desired. We arrived at the hotel at 2 p.m. and asked on reception if the room is ready (normal check-in at 3 p.m.). The answer was that the room will be ready by check-in time (3 p.m.). We came to the reception at 3 p.m., our room was not ready. The reception lady asked ask to wait 10-15 min. We came to the reception at 15:30, the room was not ready. The lady apologised and asked us to wait 15-20 min maximum. We came at 16:10 - the room was not ready. On my question “when will it be ready?” I’ve got the answer “I don’t know”. I asked the lady to call to the floor responsible/cleaning supervisor and clarify. The answer was “ I already called them, they also don’t know”. I got angry as nobody could tell me when we can expect the room ready. After I applied to their manager, the key was provided to us in 5 min. The room was not so bad, but in the bathroom there was strong sewage smell that stayed in the room for the whole night.

Location is good, one of the best hotel in the city, good rooms

Fantastic refurbishment of what used to be a Soviet Era hotel. It was a pleasure to stay here

A very nice hotel, they have great amenities; restaurants, room service, a casino, etc The rooms are a little dated, but comfortable and clean.

Typical 4* hotel. Not far from the city center, about 15 minutes on foot. Cramped rooms. Windows can be opened. Clean. Cleaned every day. Hopeless breakfasts. Ice-cold scrambled eggs and fried eggs. Terrible coffee with powdered milk. Casino on the ground floor, which attracts shady types in the evening. Very expensive parking 25 euros per day.

There is a casino in the hotel. So the parking fee is expensive. It's about RMB 100 per night. The hotel is cost-effective, so we can ignore the old facilities. When I checked in, the front desk gave me the second floor. I said I wanted a higher floor. There should be a manager next to me and said that I have to make a request. I said I have a request. I showed them the request I wrote. Because of the word count requirement, I wrote it in Chinese on Ctrip. The other party immediately said that we couldn't understand it. I immediately responded, don't you have a translator? Then I was a little reluctant to give me the sixth floor. 👌. When checking out, I especially want to praise the front desk lady with long brown hair. The service attitude is very good. I want to print the car insurance policy. She helped me one by one.

The room is clean, the space is good, and the view is good. I like it.

Breakfast could have had more variety, the rooms were clean but very old.

Luxury hotel at a great affordable price

除了酒店WIFI極差外，其他都挺滿意。希望改進

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