Pan Pacific Serviced Suites Beach Road, Singapore

Pan Pacific Serviced Suites Beach Road, Singapore Reviews

Pan Pacific Serviced Suites Beach Road, Singapore

7500B Beach Rd, #7500B, 199592, SingaporeView Hotel Details
Pan Pacific Serviced Suites Beach Road, Singapore
Pan Pacific Serviced Suites Beach Road, SingaporePan Pacific Serviced Suites Beach Road, SingaporePan Pacific Serviced Suites Beach Road, Singapore
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Pan Pacific Serviced Suites Beach Road, Singapore Guest Reviews

4.4/5
Very Good
506 review
Verified reviews
Location4.4
Amenities4.4
Service4.2
Cleanliness4.4
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All reviews(506)
Positive reviews(488)
Reviews with photos/video(167)
Loved the view(55)
Large rooms(52)
Great swimming pool(46)
Many amenities(31)
Friendly front desk staff(11)
Close to metro(11)
Perfect for families(10)
Stayed multiple times(10)
Negative reviews(16)
Anonymous User
One Bedroom Deluxe Suite
Stayed in Oct 2024
Family
14 review
3.5/5
Posted on Nov 3, 2024
Had stayca with family over the deepavali long weekends. They had the halloween theme. However abit disappointed with the quality of the room, had some musky smell. Daily housekeeping was quite poor too
Response from Property: Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. We're sorry to hear that we didn't quite meet your expectations, and we want to apologize for any disappointment or inconvenience this may have caused. We take all of our guests' feedback seriously and would like to learn more about your experience. If you could provide us with more details, we would greatly appreciate it. We're constantly working to improve and provide the best possible experience for our guests. We hope that you will give us another chance to show you the level of service and quality that we strive for. Thank you again for your feedback. Sincerely Yours, Ashley Dev Menon Assistant Guest Relations Manager
H Matthias
One Bedroom Deluxe Suite
Stayed in Sep 2024
Travel with friends
51 review
5.0/5
Outstanding
Posted on Sep 18, 2024
Stayed for 2 nights in a room overlooking Bugis/Haji Lane. Reception was very warm; room was spacious, fully equipped, and tastefully decorated. Only complaint was that it was impossible to cast from phone to the smart TV (it required the TV to be connected to wifi, and the option to do so was disabled). Room service food came in large portions and were delicious, though could have been warmer. Gym and pool were very clean and had beautiful views. Overall an excellent stay!
Response from Property: Dear Guest Thank you for sharing your experience with us, and we are pleased that you enjoyed the convenience of our unique locale. We hope your stay was pleasant and we look forward to always providing you with the best service whenever you visit us. Sincerely Yours AshleyDev Assistant Guest Relation Manager
Rozida
One Bedroom Premium Suite
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 17, 2024
So convenient with alot of cafe and restaurant. Easily to move around. Smooth transaction thou it was a huge crowd due to Singapore long weekend. Well done to their staff for handling it well.
Response from Property: Dear Guest,Thank you for sharing your experience with us, and we are pleased that you enjoyed the convenience of our unique locale. We hope your stay was pleasant and we look forward to always providing you with the best service whenever you visit us. Sincerely YoursAshleyDevAssistant Guest Relation Manager
Suhaila
One Bedroom Executive Suite
Stayed in Aug 2024
Family
1 review
4.5/5
Great
Posted on Sep 18, 2024
Booked this room for my son’s birthday. While the room is spacious and comfortable, the overall cleaning standard isn’t up to par for a 5 star hotel. The room smells musty. Good for short stay but do need to reconsider for long stay as it may affect other health issues.
Response from Property: Dear Suhaila, Thank you for taking the time to share your feedback about your recent stay with us. We're sorry to hear that we didn't quite meet your expectations, and we want to apologize for any disappointment or inconvenience this may have caused. We take all of our guests' feedback seriously and would like to learn more about your experience. We're constantly working to improve and provide the best possible experience for our guests. We hope that you will give us another chance to show you the level of service and quality that we strive for. Thank you again for your feedback. Sincerely Yours, Ashley Dev Menon Assistant Guest Relations Manager
Brenda
One Bedroom Executive Suite
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 28, 2024
Nice and spacious room with complete kitchen utensils , fridge and even washing machine. Celebrated my daughter's 18th birthday and they gave us a birthday cake as complimentary.
Response from Property: Dear BrendaThank you for your lovely review. We're delighted to hear that you enjoyed the spacious room and the fully equipped kitchen. It's wonderful that we could help make your daughter's 18th birthday special with a complimentary cake. We look forward to welcoming you back for more memorable celebrations in the future!Sincerely YoursWinnie LowOperations Manager
Anonymous User
One Bedroom Executive Suite
Stayed in Jun 2024
Family
14 review
3.7/5
Posted on Jun 19, 2024
It's our repeat staycation here as we love the suite with the spacious living area, well equipped kitchen and the beautiful swimming pool. Arab Street and Haji Lane just right across the street. Walkable to Bugis Junction as well. Only issue is that front desk staff are not that welcoming.
6/9
Response from Property: Dear Anonymous UserThank you for your review and for choosing to stay with us again! We're thrilled to hear that you enjoyed the spacious suite, well-equipped kitchen, and beautiful swimming pool, as well as the convenient location near Arab Street, Haji Lane, and Bugis Junction. We apologize for the lack of warmth from our front desk staff and will address this with our team to improve our guest experience. We look forward to welcoming you back for another staycation soon!Sincerely YoursWinnie LowOperations Manager
Anonymous User
One Bedroom Deluxe Suite
Stayed in May 2024
Family
115 review
3.5/5
Posted on Jun 2, 2024
Cosy room. Fully equipped kitchen. Walking distance to MRT. Nice swimming pool. Everything was good except for the front desk staff, who lacked a smile and seem unapproachable. However, ignoring the staff, the hotel is all good.
6/8
Response from Property: Dear Anonymous UserThank you for your feedback. We're pleased to hear that you enjoyed the cozy room, fully equipped kitchen, convenient location, and our roof top swimming pool with stunning view. We apologize for the impression left by our front desk staff and will address this to improve our service. We're glad that overall, you had a good stay, and we hope to welcome you back for an even better experience in the future.Sincerely YoursWinnie LowOperations Manager
Fiobb
One Bedroom Deluxe Suite
Stayed in May 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jun 1, 2024
Repeated stays with my love & family. Love the pool & room, worth the time spent in the room as a local.
Response from Property: Dear FiobbThank you for your generous review of Pan Pacific Service Suites Beach Road, we are proud to be your preferred hotel for your stay in Singapore.We appreciate your compliments, especially to our spacious suite and rooftop pool with stunning view added to your stay experience.As always, it is our pleasure to welcome you back, and we remain at your service.Sincerely YoursWinnie LowOperations Manager
Guest User
One Bedroom Executive Suite
Stayed in May 2024
Family
1 review
4.7/5
Amazing
Posted on May 31, 2024
Really awesome Nice suite Will repeat for next trip Staff Ahmad very good - well hospitality
Response from Property: Dear Guest UserYour fabulous review is very much appreciated. It is our pleasure to hear that you had enjoyed our facilities and services. We are incredibly gratified that you had liked the services provided by Ahmad.In the meantime, we look forward to welcome you again, soon.Sincerely YoursWinnie LowOperations Manager
Anonymous User
One Bedroom Deluxe Suite
Stayed in May 2024
Couples
6 review
5.0/5
Outstanding
Posted on May 12, 2024
Service was great. Room condition was fantastic. We loved the breakfast at Ginger on Sunday morning; great variety and tasty.
Response from Property: Dear Anonymous UserWe take pride in our team's dedication to providing attentive and friendly service, and your kind words are a testament to their hard work. We're pleased that you enjoyed our spacious and well-maintained rooms, as well as the breakfast at Ginger. We understand that the little details matter, and we aim to offer a comfortable and enjoyable experience for our guests. We Look forward to welcoming you back!Sincerely YoursWinnie LowOperations Manager
Guest User
One Bedroom Executive Suite
Stayed in Nov 2024
Business travelers
8 review
4.7/5
Amazing
Posted on Nov 6, 2024
Fantastic value for money. I stayed in executive suite which was very spacious, came with seperated bedroom and fuku equipped kitchen, incl.washing mashine and nespresso machine. Pool and gym at top floor have fantastic view over Marina Bay bay and the wheel. Breakfast could be improved though, it's not at 5* level.
Hon Fah
One Bedroom Deluxe Suite
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 7, 2024
Everything is good ,room are clean.Room are big people working there are nice.
Response from Property: Dear Hon FahThank you again for taking the time to share your great experience. It is such a wonderful feeling to have our guests return home with great memories of their stay here. It is a mark of recognition for our associate’s dedication towards ensuring the wellbeing of our guests whilst in our care. We are thrilled that you like our spacious suite, and the friendly and helpful staffs.We certainly look forward to the pleasure of welcoming you again, in the near future.Sincerely YoursWinnie LowOperations Manager
Mun Kay
One Bedroom Executive Suite
Stayed in Oct 2024
Couples
1 review
4.7/5
Amazing
Posted on Oct 21, 2024
Well equipped kitchen and perfect for a staycation! Staff was friendly and offered to upgrade my room after I found the first room to be noisy
Response from Property: Dear Guest Thank you for sharing your experience with us, and we are pleased that you enjoyed the convenience of our unique locale. We hope your stay was pleasant and we look forward to always providing you with the best service whenever you visit us. Sincerely Yours AshleyDev Assistant Guest Relation Manager
dualeague
One Bedroom Deluxe Suite
Stayed in Apr 2024
Couples
19 review
4.5/5
Great
Posted on Apr 18, 2024
Spent songkran/birthday at the pool and was happy with the service as I received a small cake due to my wife's birthday. Although the check in was delayed till 430pm as the room was not ready. I was granted late check out at 1pm. Love the size of the 1br unit , there's full fledged kitchen with all utensils , washing machine, induction cooker, oven, Nespresso machine , 2 TVs, proper dining table like a 1br condo, but the only down side is there no screen mirroring function as both TVs are not smart TV, no Bluetooth, Can't watch netflix at all...another downside is no bathtub, can't play with bath bombs, sofa is abit sunken n cushion at the seating area slides off easily. also the bathroom doesn't have a bidet which should be provided given the price and branding. Just surprised there isn't any at this time of age.
Response from Property: Dear dualeagueThank you so much for choosing Pan Pacific Service Suites Beach Road for your stay with us. We are genuinely thrilled to hear that you had a memorable stay and liked our spacious well-equipped suite. We appreciate your suggestion to install bidets and noted on the functional of the television, we are continuously looking for ways to enhance our guests' comfort, and your input is valuable in this regard. We take pride in our team's dedication to providing attentive and friendly service, and your kind words are a testament to their hard work. We were honored to be a part of your birthday celebration, and we're looking forward to hosting the next one. Your continued support means the world to us. Once again, thank you for choosing Pan Pacific Serviced Suites Beach Road. We can't wait to welcome you back for another exceptional stay. Sincerely YoursWinnie LowOperations Manager
Guest User
One Bedroom Deluxe Suite
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 20, 2024
One of the male concierge was great at his work, not sure if his name was carlo but he was very friendly and helpful. Room was great, location was great. It felt like home, even at the lounge. They sent us a congratulatory gift for our wedding as well. Some staff were not very friendly, and buffet layout was pretty small,messy and do not have sufficient utensils or food out at one time. However, we Would love to stay here again despite the buffet breakfast experience! Thank you for the hospitality!
Response from Property: Dear Guest UserYour fantastic review and positive comments are very much appreciated. We are delighted that you had a pleasant and comfortable stay. Your compliment for the concierge staff, Syakir is indeed rewarding and motivating to him. We were honored to be a part of your wedding celebration stay, and your continued support means the world to us. Your feedback on the breakfast selections has been taken on. Your feedback is important to us as it helps us identify areas for improvement and better cater to our guests' needs.Once again, thank you for choosing Pan Pacific Beach Road. We can't wait to welcome you back for another exceptional stay. Sincerely YoursWinnie LowOperations manager