Pan Pacific Serviced Suites Beach Road, Singapore Guest Reviews
8.9/10
Very Good
497 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.0
Amenities8.8
Service8.7
Cleanliness9.0
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All reviews(497)
Positive reviews(481)
Reviews with photos/video(164)
Large rooms(57)
Loved the view(44)
Great swimming pool(37)
Many amenities(27)
Close to metro(16)
Perfect for families(13)
Strange smell in room(12)
Stayed multiple times(6)
Negative reviews(16)
Evangeline
One Bedroom Deluxe Suite
Stayed in Mar 2025
Family
2 review
8.5/10
Very Good
Posted on Apr 19, 2025
Good customer service. Clean rooms and nice amenities. However, the water pressure is rather small and breakfast is not worth having as it does not have much varieties. The lounge is good as it comes with massage chairs. Location is very near to haji lane but not near the MRT.
Guest User
One Bedroom Deluxe Suite
Stayed in Jan 2025
Couples
38 review
9.0/10
Great
Posted on Feb 16, 2025
Clean, spacious and with very nice smell once u enter. Counter Service was great . Overall stay was fantastic and will definitely visit again.
Response from Property: Dear Guest, Thank you for taking the time to share your stay experience with us. We are glad that we have exceeded your expectations and thank you for your positive feedback on the facilities of the hotel as well as your compliments to the teams. Rest assured we will share your feedback with our associates. We sincerely look forward to welcoming you back to Pan Pacific Serviced Suites Beach Road, Singapore in the near future. Sincerely yours,AshleyDevAssistant Guest Services Manager
Anonymous User
One Bedroom Deluxe Suite
Stayed in Jan 2025
Couples
6 review
10.0/10
Outstanding
Posted on Feb 14, 2025
The location and room is definitely one of the best !
Great service from Angela who is so friendly and helpful. Very smiley and sweet staff.
Response from Property: Dear Guest, Thank you for taking the time to share your stay experience with us. We are glad that we have exceeded your expectations and thank you for your positive feedback on the facilities of the hotel as well as your compliments to the teams. Rest assured we will share your feedback with our associates. We sincerely look forward to welcoming you back to Pan Pacific Serviced Suites Beach Road, Singapore in the near future. Sincerely yours,AshleyDevAssistant Guest Services Manager
Anonymous User
One Bedroom Deluxe Suite
Stayed in Jan 2025
Family
2 review
10.0/10
Outstanding
Posted on Feb 3, 2025
First time staying at this hotel and it was a delightful experience. The hotel room was well equipped with amenities, and simple touches like providing a washing sponge and dishwashing liquid was very useful for families with kids. Parking was also complimentary on site with 2 exits per day of stay.
Response from Property: Dear Guest,Thank you for taking the time to share your delightful experience with us.We are thrilled to hear that your first stay with us was such a positive one! We’re pleased that the amenities in your room, as well as the simple touches like the washing sponge and dishwashing liquid, were helpful for your family. It’s also great to know that you appreciated our complimentary parking service.We sincerely look forward to welcoming you and your family back to Pan Pacific Serviced Suites Beach Road for another memorable stay.Sincerely yours,Maezel AngelesGuest Services Manager"Graceful Luxury"
Hotelhopper2812
One Bedroom Deluxe Suite
Stayed in Dec 2024
Couples
15 review
10.0/10
Outstanding
Posted on Jan 31, 2025
Was served by Jelina at the reception who told me the room was not ready as I arrived earlier than the check in time. They had coffee and tea making facilities which is an added bonus.
Not long after I was informed that the room is ready.
Very well designed room with a proper fridge and kitchen amenities at your disposal. Nice pool too where u can a wonderful view of the city.
Response from Property: Dear Hotelhopper2812,Thank you for taking the time to share your wonderful experience with us.We are thrilled to hear that you had a perfect stay and appreciated the thoughtful touches in your room, including the coffee and tea making facilities, as well as the well-equipped kitchen amenities. It’s also great to know that Jelina’s service at check-in made a positive impact on your stay. We’re pleased that you enjoyed the pool and the stunning view of the city.We sincerely look forward to welcoming you back to Pan Pacific Serviced Suites Beach Road for another memorable stay.Sincerely yours,Maezel AngelesGuest Services Manager"Graceful Luxury"
Anonymous User
One Bedroom Deluxe Suite
Stayed in Dec 2024
Couples
1 review
10.0/10
Outstanding
Posted on Jan 13, 2025
Loved and enjoyed our weekend stay so much! We were upgraded to the room with a view of the Singapore Flyer as it was my birthday! The room was so clean and spacious, everything worked well too. The location is fantastic as well, it’s right opposite Haji Lane and we had so many great food options nearby. Highly recommended!!
Response from Property: Dear Guest,We're overjoyed to hear that you had a wonderful birthday weekend stay with us! We're thrilled that you loved the room upgrade with a stunning view of the Singapore Flyer - what a perfect birthday surprise!We're also delighted to hear that your room was clean, spacious, and well-maintained, and that our fantastic location made it easy for you to explore the area and enjoy the great food options nearby, especially in vibrant Haji Lane.Thank you so much for your heartfelt recommendation! We're honored to have been a part of your special celebration and can't wait to welcome you back again soon!Sincerely yours,AshleyDevAssistant Guest Relation Manager
Anonymous User
One Bedroom Deluxe Suite
Stayed in Nov 2024
Travel with friends
114 review
10.0/10
Outstanding
Posted on Dec 22, 2024
Great stay with clean and cosy room. Linked to 3 malls with great food choices. Breakfast was great with many selections.
6/12
Response from Property: Dear Guest, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay. It was a pleasure hosting you, and we look forward to welcoming you back for another memorable experience in the future. Sincerely Yours, Ashley Dev Menon Assistant Guest Relations Manager
Anonymous User
One Bedroom Deluxe Suite
Stayed in Jan 2025
Couples
1 review
10.0/10
Outstanding
Posted on Feb 10, 2025
2nd time celebrating my birthday, kudos to the team for accommodating us!
Response from Property: Dear Guest, Thank you for taking the time to share your stay experience with us. We are glad that we have exceeded your expectations and thank you for your positive feedback on the facilities of the hotel as well as your compliments to the teams. Rest assured we will share your feedback with our associates. We sincerely look forward to welcoming you back to Pan Pacific Serviced Suites Beach Road, Singapore in the near future. Sincerely yours,AshleyDevAssistant Guest Services Manager
S.Y.A
One Bedroom Deluxe Suite
Stayed in Nov 2024
Family
5 review
10.0/10
Outstanding
Posted on Dec 29, 2024
Great experience with the hotel. We get an early check in with free upgrade. Staff were very friendly and well approach. Breakfast was nice and all the chef superb friendly. Son was super happy to get all the pool by himself. Definitely will have another staycay with pan pacific @ beach rd.
Response from Property: Dear Guest,We're overjoyed to hear that you had a fantastic experience at Pan Pacific Serviced Suites Beach Road! We're thrilled that we could accommodate your early check-in request and surprise you with a complimentary upgrade.Our staff are delighted to know that their friendly and approachable service made a positive impact on your stay. We're also glad that you enjoyed our breakfast offerings and appreciated the warm hospitality of our chefs.It's wonderful to hear that your son had an absolute blast having the pool all to himself! We're thrilled that we could provide a fun and memorable experience for your family.Thank you for sharing your heartwarming feedback, and we can't wait to welcome you back again for another staycation!Sincerely Yours, Ashley Dev Menon Assistant Guest Relations Manager
Orson Ng
One Bedroom Deluxe Suite
Stayed in Nov 2024
Travel with friends
2 review
9.5/10
Amazing
Posted on Dec 21, 2024
The suite are really spacious and clean, and 24 hours convenient shop just mins away.
A+ for the friendly staff
Response from Property: Dear Guest ,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay in our spacious and clean suites. The convenience of having a 24-hour shop just minutes away is indeed a big plus.But what really makes us proud is your A+ rating for our friendly staff! We strive to provide exceptional service to our guests, and it's great to know that we've met your expectations.Thank you for choosing to stay with us, and we look forward to welcoming you back again soon!Sincerely Yours, Ashley Dev Menon Assistant Guest Relations Manager
Faisal Rahim
One Bedroom Deluxe Suite
Stayed in Nov 2024
Family
5 review
10.0/10
Outstanding
Posted on Dec 10, 2024
Had a staycation with my family. Loved the rooms are big with living room and bedroom. Having kitchen utensils is a plus as we got take away and enjoy our food in the room. Breakfast spread was good and Amir was there to welcome and attend to us. I will definitely be back. Location is superb as well with Food places just across the street.
Response from Property: Dear Faisal Rahim,Thank you for taking the time to share your great stay experience with us. We are thrilled to hear that you and your family enjoyed the spacious rooms, complete with a living room and kitchen utensils to make your stay even more comfortable. We're also glad you had a great time enjoying the breakfast spread and the welcoming service provided by Amir.It is wonderful to know that our location and nearby dining options made your stay even more convenient. Your kind words mean a lot to us, and we look forward to welcoming you back for another staycation at Pan Pacific Serviced Suites Beach Road, Singapore.Sincerely yours,Maezel AngelesGuest Services Manager
Anonymous User
One Bedroom Deluxe Suite
Stayed in Oct 2024
Couples
10 review
10.0/10
Outstanding
Posted on Nov 25, 2024
Enjoyed my stay at Pan Pacific. Love that the room is big and spacious. It is also equipped with everything you need such as kitchen utensils etc. Appreciate how the concierge try to accommodate to our requests as well. Thank you
Response from Property: Dear Guest Thank you for sharing your experience with us, and we are pleased that you enjoyed the convenience of our unique locale. We hope your stay was pleasant and we look forward to always providing you with the best service whenever you visit us. Sincerely Yours AshleyDev Assistant Guest Relation Manager
KurtisKurtis
One Bedroom Premium Suite
Stayed in Oct 2024
Family
36 review
9.5/10
Amazing
Posted on Nov 28, 2024
The stay at Pan Pacific Serviced Suites was great. The room was spacious and has all the modern amenities for a comfortable stay. The beds were comfortable too. The washing machine made long stays convenient.
The hotel however doesn't have sheltered walkway to Bugis Mrt so an umbrella is needed for rainy days. It's about a 10-15 min walk to the east west mrt line.
All in all, enjoyed the stay at the hotel.
Response from Property: Dear KurtisKurtis,Thank you for taking the time to share your review of your recent stay at Pan Pacific Serviced Suites Beach Road, Singapore.We are delighted to hear that you enjoyed your stay and found the room spacious, comfortable, and equipped with all the modern amenities needed for a pleasant experience. We are also glad to know that the washing machine added convenience for your long stay.We truly appreciate your feedback regarding the sheltered walkway, and we understand how it may have been an inconvenience during rainy days. Your comments are valuable and will be shared with our team for future improvements.We hope to welcome you back soon for another wonderful stay at our hotel.Sincerely yours,Maezel AngelesGuest Services Manager
charmainetmj
One Bedroom Deluxe Suite
Stayed in Nov 2024
Travel with friends
3 review
10.0/10
Outstanding
Posted on Dec 23, 2024
Great stay, room big and many amenities! Such a good deal as a trip member
6/8
Response from Property: Dear Guest, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay. It was a pleasure hosting you, and we look forward to welcoming you back for another memorable experience in the future. Sincerely Yours, Ashley Dev Menon Assistant Guest Relations Manager
Anonymous User
One Bedroom Deluxe Suite
Stayed in Sep 2024
Family
15 review
7.0/10
Posted on Nov 3, 2024
Had stayca with family over the deepavali long weekends. They had the halloween theme. However abit disappointed with the quality of the room, had some musky smell. Daily housekeeping was quite poor too
Response from Property: Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. We're sorry to hear that we didn't quite meet your expectations, and we want to apologize for any disappointment or inconvenience this may have caused. We take all of our guests' feedback seriously and would like to learn more about your experience. If you could provide us with more details, we would greatly appreciate it. We're constantly working to improve and provide the best possible experience for our guests. We hope that you will give us another chance to show you the level of service and quality that we strive for. Thank you again for your feedback. Sincerely Yours, Ashley Dev Menon Assistant Guest Relations Manager