Sofitel Singapore City Centre

Sofitel Singapore City Centre Reviews

Sofitel Singapore City Centre

9 Wallich St, 078885, SingaporeSee Hotel Details
Sofitel Singapore City Centre
Sofitel Singapore City CentreSofitel Singapore City CentreSofitel Singapore City Centre
Choose dates to check available rooms
We Price Match
1 night

Guest Reviews

9.0/10
Great
345 review
Verified reviews
Location9.2
Amenities8.9
Service8.8
Cleanliness9.2
Filter by:
Sort by:
All reviews(345)
Positive reviews(327)
Reviews with photos/video(89)
Easy to get around(66)
Close to metro(32)
Large rooms(21)
Convenient for shopping(16)
Great swimming pool(15)
Perfect for business trips(10)
Tasty food(9)
Stayed multiple times(5)
Negative reviews(18)
小K宝宝
LUXURY ROOM, 2 Single Beds
Stayed in Mar 2025
Solo traveler
52 review
10/10
Outstanding
Posted on May 21, 2025
Excellent location which is near China town. I like the rooftop pool. It was a shame that day was raining.
Anonymous User
LUXURY ROOM, 2 Single Beds
Stayed in May 2025
Family
10 review
10/10
Outstanding
Posted on Jul 9, 2025
Overall it’s a great hotel - the room is clean and spacious and there are lots of restaurants around. However, the bed was on the softer side and wasn’t particular comfortable for me.
Response from Property: Bonjour Anonymous User, Thank you for taking your time to write this generous review of us. We're delighted that you enjoyed your stay overall, particularly the cleanliness and spaciousness of your room, as well as the convenient dining options nearby. However, we're sorry to hear that the bed was not quite to your comfort preference. We do provide a pillow menu offering a selection of options tailored to individual preferences, should you wish to explore it during your future stay. We appreciate your time in sharing this review and hope to welcome you back again soon.Best regards,Sofitel Singapore City Centre
jasmine.L
LUXURY ROOM, 1 King Bed
Stayed in Apr 2025
Couple
8 review
9.0/10
Great
Posted on May 28, 2025
Had higher expectations of Sofitel due to its 5-star rating and global reputation. However, we were left slightly disappointed by the service. The staff knew it was my birthday staycation when i checked in, but made no further attempt to acknowledge it besides wishing me happy birthday. Other than that, the room was clean and the location was fantastic.
Andrea Pic
LUXURY ROOM, 1 King Bed
Stayed in Sep 2024
Couple
29 review
10/10
Outstanding
Posted on Nov 2, 2024
Great stay , Spacious and clean room. Beautiful bathroom. Central position with a lot of restaurants nearby ! Friendly and helpful staff
Response from Property: Bonjour Andrea Pic, Thank you for your fantastic feedback! We’re so glad to hear that you enjoyed your spacious and clean room, along with the beautiful bathroom and central location. It’s great to know that our staff made a positive impact on your stay. We truly appreciate your kind words and look forward to welcoming you again in the future! Best regards, Sofitel Singapore City Centre
Guest User
LUXURY ROOM, 2 Single Beds
Stayed in Nov 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Dec 18, 2024
Good service, gave us a cake when I mentioned it’s my friend’s birthday.
Response from Property: Bonjour Guest User, Thank you for your kind words! We’re so glad to hear that you enjoyed our service and that we could help make your friend’s birthday special with a cake. It’s always our pleasure to create memorable moments for our guests. We hope to welcome you back soon for another great stay! Best regards, Sofitel Singapore City Centre
Paulus Raharja
LUXURY ROOM, 2 Single Beds
Stayed in Feb 2025
Solo traveler
2 review
9.0/10
Great
Posted on Apr 1, 2025
Great hotel, it is clean and well furnished with comfortable furnitures. Some issue with connecting doors that allow noise from next room to come through early in the morning. Also we asked for wine glasses and champagne glasses, it takes an hour to come in.
Response from Property: Bonjour Paulus,Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed our clean and well-furnished hotel with comfortable amenities. However, we sincerely apologise for the inconvenience caused by the noise from the connecting doors and the delay in delivering your glassware.Your comments are valuable to us, and we will work on improving our responsiveness to ensure a seamless experience for our guests. We truly appreciate your understanding and look forward to welcoming you back for an even better stay in the future.Kind Regards,Sofitel Singapore City Centre
eliit.
PRESTIGE SUITE, Club Millesime Access, 1 King Bed, Heritage Or City View
Stayed in Feb 2025
Family
23 review
10/10
Outstanding
Posted on May 16, 2025
Lobby was chic and nice! Check in was fuss free! Location was very centralised and conveniently above Tanjong Pagar MRT station! Very clean and aesthetic hotel!
Guest User
LUXURY PREMIUM ROOM
Stayed in Nov 2024
Family
9 review
9.5/10
Amazing
Posted on Dec 2, 2024
Upon our arrival, we were greeted by the concierge staff who directed us to the lobby. At the check in counter, Airi assisted us with the process and upgraded us to heritage view which made us feel so spoilt. The pool was quiet and my kids had a blast. Rooms were extremely clean like it was a newly open hotel! Really impressed by this! The only downside was there was no bidet in the toilet. And things to note if you’re visiting on a Sunday the shops at the connecting malls closes rather early at about 7-8pm.
Response from Property: Bonjour Guest User, Thank you so much for sharing your fantastic experience with us! We’re thrilled to hear that Airi made you feel so welcome and that you and your family had a great time during your stay. It’s wonderful to know that the pool, room cleanliness, and the upgrade made your visit special.We appreciate your feedback regarding the bidet, and we’ll certainly keep this in mind for future improvements. We hope to welcome you and your family back soon for another memorable stay! Best regards, Sofitel Singapore City Centre
Guest User
LUXURY ROOM, 2 Single Beds
Stayed in Oct 2024
Family
7 review
6.5/10
Posted on Dec 2, 2024
Hotel did not have phone charging cables for loan and told us to leave our phones at the reception for charging, surprised that a 5 star hotel could not accommodate such a simple request.
Response from Property: Bonjour Guest User, Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience you experienced regarding the phone charging cables. We understand how important it is to have the necessary amenities, and we regret that we were unable to meet your expectations in this regard.Your comments have been shared with our team to ensure that we can improve our service moving forward. We value your feedback and hope to welcome you back soon for a more seamless experience. Best regards, Sofitel Singapore City Centre
Jia Hui Sophia
LUXURY ROOM, 1 King Bed
Stayed in Oct 2024
Couple
2 review
10/10
Outstanding
Posted on Dec 24, 2024
Hotel was located at CBD, just above the MRT, super convenient! Hotel was clean and room is also very nice and spacious!
Response from Property: Bonjour Guest User, Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed our convenient location, clean facilities, and spacious room. It’s always great to know our guests had a comfortable and enjoyable stay. We hope to welcome you back soon for another excellent experience! Best regards, Sofitel Singapore City Centre
Anna
LUXURY CLUB ROOM, Club Millesime Access, 1 King Bed, Heritage Or Pool View, High Floor
Stayed in Oct 2024
Traveling with friends
9 review
10/10
Outstanding
Posted on Nov 13, 2024
Amazing hotel - one of the best I've stayed at. Excellent bed & pillows choice, hot bath on request, very comfortable room, ammaculate service, good breakfast, excellent location. Can 100% recommend.
Response from Property: Bonjour Anna, Thank you so much for your fantastic review! We’re thrilled to hear that you had such a comfortable and enjoyable stay with us. It’s wonderful to know that you appreciated the bed and pillow selection, our service, and the convenient location. Your kind words mean a lot to us, and we’re so happy to have earned your recommendation. We look forward to welcoming you back for another exceptional stay! Best regards, Sofitel Singapore City Centre
Anonymous User
LUXURY ROOM, 1 King Bed
Stayed in Mar 2024
Couple
2 review
10/10
Outstanding
Posted on May 15, 2024
Title: Luxurious Stay at the Five-Star Haven Review: My recent stay at the five-star hotel was nothing short of exceptional. From the moment I stepped into the lobby, I was greeted with warmth and elegance. The check-in process was seamless, and the staff were incredibly attentive throughout my entire stay. The room itself was a haven of luxury. Impeccably clean, tastefully decorated, and equipped with every amenity one could possibly need for a comfortable stay. The bed was like sleeping on a cloud, and the bathroom was spacious and well-appointed. The hotel's facilities were equally impressive. The pool area was a tranquil oasis, perfect for unwinding after a long day of exploring the city. The fitness center was well-equipped with modern machines, making it easy to stick to my workout routine even while traveling. Dining at the hotel was a culinary delight. From sumptuous breakfast buffets to gourmet dinners, every meal was a feast for the senses. The variety of options catered to every palate, and the quality of the food was outstanding. What truly sets this hotel apart, however, is the level of service. Every staff member, from the concierge to the housekeeping team, went above and beyond to ensure that my stay was nothing short of perfect. Their attention to detail and genuine hospitality made me feel like a valued guest from start to finish. Overall, my experience at the five-star hotel was nothing short of exceptional. I would highly recommend it to anyone looking for a luxurious and memorable stay.
zm
LUXURY ROOM, 1 King Bed
Stayed in Nov 2024
Solo traveler
14 review
10/10
Outstanding
Posted on Jan 2, 2025
Great location and great price. Many reataurants nearby. Will return again.
Response from Property: Bonjour zm, Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed our great location. We’re looking forward to welcoming you back for another excellent stay in the future! Best regards, Sofitel Singapore City Centre
Bandmate
LUXURY ROOM, 1 King Bed
Stayed in May 2025
Business traveler
1 review
8.0/10
Very Good
Posted on Jun 29, 2025
Very nice hotel located in city centre
Response from Property: Bonjour Bandmate, Thank you for taking your time to write this generous review of us. We're delighted you’ve enjoyed your recent stay and that our convenient location in the heart of the city enhanced your overall experience. We appreciate your time in sharing this review and hope to welcome you back again soon.Best regards,Sofitel Singapore City Centre
Thong Hong
LUXURY ROOM, 1 King Bed
Stayed in Jan 2024
Business traveler
21 review
4.0/10
Posted on Mar 26, 2024
The maintenance of this supposed 5-star hotel is quite poor; just take a glance at the furniture in their lobby, and you’ll see what I mean. I’m extremely disappointed by their service. Despite requesting payment at the counter, they failed to follow through even after three emails confirming the arrangement prior to my stay. It’s definitely not worth the price we paid. I have no intention of returning to stay here again.