To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities3.6
Service3.9
Cleanliness3.8
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All reviews(739)
Positive reviews(627)
Reviews with photos/video(155)
Great location(75)
Small room size(41)
Great value for money(31)
Easy to get around(28)
Great swimming pool(11)
Convenient for shopping(10)
Perfect for business trips(8)
Friendly front desk staff(6)
Negative reviews(112)
faisty
Superior Twin Room
Stayed in Jan 2025
Solo travelers
1 review
4.0/5
Very Good
Posted on Feb 16, 2025
Location was ok , got bus station. Mrt is a bit further. Nearer mrt is novena or toa payoh.
Ac is not working well and was leaking water too, but can't complain much for the price you pay for. Just a Quick sleep and go if on budget. Got a decent size swimming pool and also a gym room . Few eateries around .
Response from Property: Thank you for your feedback! We're glad you found the location convenient, with the bus station nearby, and we appreciate your understanding about the MRT distance. We apologize for the issues you experienced with the air conditioning, and we’ll look into it to ensure better comfort for future guests. It's great to hear you enjoyed the pool and gym, as well as the nearby eateries. We hope to welcome you back for a more comfortable stay next time!
Jason
Standard Double Room(No Window)
Stayed in Nov 2024
Solo travelers
3 review
3.7/5
Posted on Jan 5, 2025
No free parking though ad shows that
Parking is $2/hr & $10 for 24hr
No MRT nearby
Pub and convenience store downstairs
Tourist hotel
Extremely poor sound proofing, you'll feel it at 11pm or 6am when u need sleep the most and you'll know the rest of your neighbours just woken up and starts their noisy conversations
No bedside power points for phone charging
No fridge
Clean & functional room
Size good for 1 pax, cramp for 2 pax, do not try for more than 3 pax
Response from Property: Thank you for taking the time to provide such detailed feedback. We appreciate your honesty and are glad to hear that you found the room clean and functional. We also value your comments on the areas where we can improve, such as parking, soundproofing, and room amenities.We apologize for any inconvenience you experienced during your stay, particularly with the noise levels and the lack of certain amenities. Your feedback is crucial for us to identify and address these issues to enhance our guests' experience.Thank you for choosing Value Hotel Thomson. We hope to have the opportunity to welcome you back and provide a more comfortable and satisfactory stay in the future.
Marvin@Melly
Superior Double Room
Stayed in Oct 2024
Couples
9 review
2.5/5
Posted on Feb 14, 2025
Too bad. Room not attractive, old paint colour. Room was not cleaned, very dusting, spiders web can be seen clearly all around corners. Air conditioning not well. Bad experience
Response from Property: Thank you for sharing your feedback. We're truly sorry to hear about your experience and sincerely apologize for the cleanliness issues and the discomfort with the air conditioning. This is not the standard we strive for, and we appreciate you bringing these concerns to our attention. We will address the cleaning and maintenance issues promptly to ensure a more comfortable stay for our future guests. We hope you’ll consider staying with us again, and we’ll make sure to provide a much better experience next time.
Guest User
Standard Double Room(No Window)
Stayed in Jan 2025
Couples
1 review
5.0/5
Outstanding
Posted on Feb 20, 2025
I always want the pool it’s so amazing
Response from Property: That's awesome to hear! We're so glad you enjoy the pool! It's definitely a great way to relax and unwind. We hope you get to enjoy it again during your next visit!
Guest User
Standard Double Room(No Window)
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 26, 2024
. I highly recommend this hotel because of its clean and comfortable rooms, top-notch amenities, and attentive staff.
Response from Property: Thank you for your fantastic review! We are thrilled to hear that you had such a positive experience with us. Your kind words about our clean and comfortable rooms, top-notch amenities, and attentive staff mean a lot to us.We truly appreciate your recommendation and look forward to welcoming you back for another exceptional stay.
JoanSophia
Superior Twin Room
Stayed in Sep 2024
Travel with friends
21 review
5.0/5
Outstanding
Posted on Oct 14, 2024
Value hotel thompson is a budget friendly hotel with a very good services and good staff.
I would recommend this hotel especially those 1st timer who wants to travel in singapore
Response from Property: Thank you for your wonderful review! We’re so glad to hear that you had a pleasant stay at Value Hotel Thomson. It's great to know that our services and staff met your expectations. We truly appreciate your recommendation, especially for first-time visitors to Singapore.We look forward to welcoming you again in the future for another memorable stay!
Guest User
Standard Double Room(No Window)
Stayed in Jan 2025
Solo travelers
1 review
4.5/5
Great
Posted on Mar 1, 2025
Overall okay
Response from Property: Thank you for sharing your feedback! We're glad to hear that your stay was overall okay. If there's anything specific you'd like to suggest for improvement, we'd love to hear it. We hope to have the opportunity to welcome you back in the future!
Guest User
Superior Twin Room
Stayed in Feb 2025
Family
2 review
4.0/5
Very Good
Posted on Mar 8, 2025
The hotel was clean and well-maintained with housekeeping keeping things in order. Staff were friendly. The location was decent, though not the most convenient for getting around. Overall, a fair experience, but it could be better with improved service and a more accessible location.
Response from Property: Thank you for sharing your experience! We're happy to hear that you found the hotel clean and the staff friendly. We appreciate your feedback and will look into improving both our service and location accessibility to enhance the overall experience for future guests. We hope to have the opportunity to welcome you back soon!
Ban Cheong
Superior Twin Room
Stayed in Feb 2025
Solo travelers
26 review
3.7/5
Posted on Mar 6, 2025
Has purchased online at an offer price, room was clean and bathroom was Good. Bed mattress okok, no complain for this Price.
Che Sui Chan
Superior Double Room
Stayed in Nov 2024
Family
1 review
4.5/5
Great
Posted on Jan 14, 2025
Staff very friendly and helpful
Response from Property: Thank you for your kind feedback and excellent rating! We're thrilled to hear that you found our staff friendly and helpful. We appreciate your input on cleanliness and amenities and will continue to work on improving. We look forward to welcoming you back for another great stay!
Roland3534
Superior Double Room
Stayed in Jan 2025
Couples
6 review
5.0/5
Outstanding
Posted on Feb 25, 2025
Hotel is very clean. Staff are very friendly. Easy access to town and public transport is just few steps away from hotel.
Response from Property: Thank you for your great review! We’re thrilled to hear that you found the hotel clean and our staff friendly. It’s also fantastic that the location and easy access to public transport made your stay more convenient. We look forward to welcoming you back soon!
Mubasshir Ali Roshan
Standard Double Room(No Window)
Stayed in Jan 2025
Family
2 review
3.7/5
Posted on Feb 21, 2025
It is a clean hotel with tiny rooms. Only provide dental kit and shampoo with shower gel. There is no hand soap, and the shower is very close to the comode. If you take a shower, then you can not use the washroom for a few hours since i couldn't find any wiper. Breakfast was very average with a lot of flies and limited items. No water / juice glasses and only 1 fountain of diluted apple juice.
Response from Property: Thank you for sharing your feedback. We appreciate your honest review and will take your comments into consideration. We're sorry to hear that some aspects of your stay didn't meet your expectations, particularly regarding the room layout, breakfast, and amenities. Your input helps us improve, and we'll look into making necessary improvements to ensure a more comfortable experience for our future guests. Thank you again for bringing these points to our attention.
Alex_CheckIn
Superior Twin Room
Stayed in Jan 2025
Travel with friends
20 review
2.7/5
Posted on Feb 19, 2025
Good for a quick stopover but that’s about it. Toilet amenities lacking and no fridge (small issue). Sink was leaking from use and door lock not working. Door man was friendly and helpful.
Response from Property: Thank you for sharing your feedback. We’re glad the location worked well for your quick stopover, but we sincerely apologize for the issues you experienced with the toilet amenities, sink leak, and door lock. We’ll definitely address these maintenance concerns to improve the experience for future guests. We're happy to hear that our doorman was friendly and helpful, and we appreciate you pointing out the positive aspects of your stay. We hope to welcome you back for a better experience next time!
Otgonchimeg
Superior Double Room
Stayed in Jul 2024
Solo travelers
11 review
3.7/5
Posted on Aug 4, 2024
I stayed at the hotel for 3 days. The cleanliness and services were good. I liked the swimming pool. I was swimming there alone early morning 😊
Response from Property: Thank you for your review and detailed feedback! We're pleased to hear that you enjoyed your 3-day stay at Value Hotel Thomson and appreciated the cleanliness and services. It's wonderful to know that you liked our swimming pool and had the opportunity to enjoy a peaceful morning swim.Your input about our surroundings, amenities, cleanliness, and service is valuable to us as we continue to improve our guests' experience.We look forward to welcoming you back for another enjoyable stay.
jhoechalico
Standard Double Room(No Window)
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Feb 27, 2025
The staff so friendly and accomodating in there guest.
May check in time is around 3 pm but i request if i can check in early and the reception allow my request.
Best hotel and come back again here next time.
Response from Property: Thank you for your wonderful review! We're so happy to hear that our staff made your stay more enjoyable and that we could accommodate your early check-in request. It's great to know that you had such a positive experience, and we look forward to welcoming you back next time!