Mandai Rainforest Resort by Banyan Tree Reviews

Response from Property: Dear Valued Guest,Thank you for choosing to stay with us and for your kind words. We're delighted to know you enjoyed your nature getaway and appreciate the recommendation.We agree — there's so much more to explore here, and we hope to welcome you back soon for a longer, even more enriching stay!Warm regards,Glen CookGeneral Manager

Response from Property: Dear Guest,Thank you for your wonderful feedback! We are delighted to hear that you and your family enjoyed the natural surroundings, the kids’ club, and the infinity pool. It’s great to know that the lake and garden views, as well as our breakfast offerings, added to your experience.If you have a moment, we would be grateful if you could share your experience on Google Reviews, as it helps other families discover Mandai Rainforest Resort by Banyan Tree.We look forward to welcoming you back for more memorable family moments!Warm regards,Glen CookGeneral Manager

Response from Property: Dear Guest,Thank you for your kind words and recommendation. I’m delighted you enjoyed the peaceful rainforest setting and the resort’s design. While we are indeed a little further from the city, I’m glad you appreciated the chance to fully disconnect and relax in nature. We look forward to welcoming you back soon.Warm regards,Glen CookGeneral Manager

Response from Property: Dear cyhaw,Thank you for your kind words. I’m delighted to hear you had an amazing stay and that our team’s friendly service made you feel well taken care of. We look forward to welcoming you back soon.Warm regards,Glen CookGeneral Manager

Response from Property: Dear Wing Ming Wilma,Thank you for your detailed feedback. We’re glad you appreciated our new hotel and convenient location for exploring the Mandai zoos. We understand that our location may feel distant for those spending time in the city, and your points about pool seating and room size for families are well noted.We also appreciate your recognition of our sustainable initiatives, including water bottle recycling and energy-conscious air conditioning settings. Your comments on air flow and comfort are important, and we will review these to enhance guest experience.Thank you again for sharing your insights. We hope to welcome you and your family back for another visit.Warm regards,Glen CookGeneral Manager

Response from Property: Dear Guest,Dear Valued Guest,Thank you for sharing your experience with us.We’re glad to hear that the room met your expectations and that you enjoyed the birthday decorations and complimentary cake. It’s wonderful to know our team’s service and friendliness made a positive impression on your stay.We also appreciate your suggestions regarding amenities and the idea of a dedicated air-conditioned space for guests to relax. Your feedback is valuable and will be considered as we continue refining the guest experience.We look forward to welcoming you back for another comfortable and memorable stay.Warm regards,Glen CookGeneral Manager

Response from Property: Dear Guest,Thank you for sharing your positive experience with us. I’m delighted to hear that you enjoyed your stay, found our staff friendly and attentive, and appreciated the room upgrade for your special occasion.It’s great to know our convenient location near the Singapore Zoo, Night Safari, and River Wonders helped make your visit even more enjoyable.We look forward to welcoming you back for many more memorable stays!Warm regards,Glen CookGeneral Manager

Response from Property: Dear ChanSharon,Thank you for your heartwarming message. I’m thrilled to hear that your boy enjoyed the complimentary birthday cake and the family suite upgrade. It’s always our pleasure to help make special occasions even more memorable.I will be sure to pass on your kind words to our service team—they will be delighted to know their efforts were appreciated.We look forward to welcoming you and your family back for many more joyful stays.Warm regards,Glen CookGeneral Manager

Response from Property: Dear TJWW,Thank you for sharing your experience. We’re glad you enjoyed the serene reservoir views and peaceful surroundings of our resort.We appreciate your feedback regarding the air conditioning settings. As part of our sustainability efforts, the minimum temperature is set to 24°C to reduce environmental impact, but we understand this can affect comfort during warmer afternoons and will take this into consideration for future improvements.We hope to welcome you back for another relaxing stay soon.Warm regards,Glen CookGeneral Manager

Response from Property: Dear Banena,Thank you for taking the time to share such a glowing review of your recent stay with us.We’re absolutely delighted to hear that your experience exceeded expectations, from the stunning views and beautifully appointed room to the service provided by our team. Your kind words mean the world to us, and I’ll be sure to share your feedback with the team, who will be thrilled to know they made a positive impression.It was a pleasure having you with us, and we sincerely hope to welcome you back soon for another luxurious and memorable stay.Warm regards,Glen CookGeneral Manager

Response from Property: Dear Guest,Thank you for your lovely review. We're delighted to hear that you had a pleasant stay and that our team’s friendliness and hospitality stood out throughout your visit. It’s also great to know you found the room clean, comfortable, and well-maintained.I’m glad the breakfast experience at Forage made a positive impression, even with the initial wait. We appreciate your feedback regarding the smart TV connectivity and lift availability—both are areas we're working to improve for a smoother guest experience.Thank you once again for your recommendation. If you have a moment, we’d love for you to share your review on Google or TripAdvisor to help others discover us as well.We look forward to welcoming you back again soon!Warm regards,Glen CookGeneral Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the multiple inconveniences you experienced during your stay — particularly with the in-room amenities and the limited accessibility to services due to our location.While we’re a new resort and still in the process of fine-tuning our operations, we fully understand that these issues affected your overall experience, and we apologise for falling short of your expectations. Your comments have been shared with our maintenance and operations teams for immediate review and improvement.We do appreciate your kind words on the room’s cleanliness and design, and hope we might have the chance in future to deliver a better and more seamless stay for you.Warm regards,Glen CookGeneral Manager

Response from Property: Dear Guest,Thank you for your lovely review.We’re delighted to hear your family had a relaxing and enjoyable stay, and that the children loved the experience. It’s great to know you found the room spacious, the pool views stunning, and our team members — especially at the front desk and restaurant — outstanding.We appreciate your feedback on the dinner buffet spread and will certainly look into ways to enhance the variety. Thank you again for choosing to stay with us — we hope to welcome you back for another memorable visit soon.Warm regards,Glen CookGeneral Manager

Response from Property: Dear HOOI TENG,Thank you for your review. I'm glad to hear you enjoyed the view, clean room, and smooth self check-in experience. We also appreciate your kind words about our friendly and attentive staff.That said, I’ve noted your comments regarding the welcome drinks and on-ground coordination. We’ll certainly review this to ensure consistency in our guest experience moving forward.We hope to welcome you back for a more seamless and relaxing stay soon.Warm regards,Glen CookGeneral Manager