Heritage Collection on Pagoda - Mobile App Check-In Reviews

Response from Property: Dear valued guest, thank you for your feedback! We're glad that the room and our team's excellent hospitality made a great impression during your stay. We ensure room sizes and configurations, as well as the absence of a lift, are clearly noted in our listings to set expectations before booking. We appreciate your understanding and hope to welcome you back soon! 😊

Response from Property: Hi Chloe,Thank you for sharing your experience with us! We're glad to hear that you had a great stay and found our rooms clean and neat. It's wonderful to know that our staff provided excellent service and that you appreciated the fast and helpful communication. We're also pleased that you found the luggage storage convenient. We'll be sure to pass along your thanks to the team. We hope to welcome you back soon!

Response from Property: Good day, our valued guest!Thank you for leaving us a review! We're glad to hear that you had a great stay with us and appreciated our clean rooms, great amenities, and reliable internet. We're also glad that our service via WhatsApp met your expectations. Your recommendation means a lot to us, and we look forward to welcoming you, your friends, and your family in the future!

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you had such a positive stay, and we truly appreciate your kind words about our team. Ensuring that our guests receive exceptional care is a top priority, and we’re so pleased to know that we were able to meet your expectations.We’re also glad to hear that our digital services added to the convenience of your stay. We continuously strive to enhance our guests' experiences, and your feedback reinforces that we’re on the right track.Thank you once again for choosing Heritage Collection. We hope to welcome you back soon!

Response from Property: Dear valued guest,We sincerely appreciate you taking the time to share your feedback with us. We are delighted to hear that you enjoyed our location and felt warmly welcomed by our team. It is wonderful to know that their assistance contributed positively to your experience.We acknowledge that the lack of an elevator may present some inconvenience for certain guests, and we truly appreciate your understanding. We would like to mention, however, that the absence of a lift is noted in our listing to set expectations for guests prior to booking. Thank you once again for choosing Heritage Collection. We look forward to the opportunity to welcome you back!

Response from Property: We are thrilled to hear that you enjoyed your stay with us! Your kind words about our team's excellent service and attitude have been shared with them, and they are greatly appreciated. We're glad you found the room comfortable and our location convenient for your needs. It's wonderful to know that you plan to return, and we look forward to welcoming you back in the future.

Response from Property: Thank you for your review! We're glad to hear that you found our hotel clean, convenient, and well-located. We're sorry to hear about the delay in your flight, which caused you to arrive at the hotel late in the evening. We understand that delays can be frustrating, but we hope that once you settled in, you were able to enjoy your stay with us. Thank you once again for choosing us and we hope to welcome you back for a smoother experience in the future!

Response from Property: Dear Valued Guest,Thank you for your thoughtful feedback and recommendation! We truly appreciate your kind words about our convenient location. We’re delighted to hear that you enjoyed the accessibility of the surrounding areas and that our team made you feel welcomed with their hospitality throughout your stay.We look forward to the opportunity to welcome you back to Heritage Collection on Pagoda in the near future.

Response from Property: Dear valued guest,Thank you for taking the time to share your experience with us! We appreciate your feedback highlighting the room and our service. It's great to hear that our team made you feel welcomed with their hospitality throughout your stay.Your satisfaction is very important to us, and we’re thrilled that you’ll be choosing to stay with us again in the future. We look forward to welcoming you back soon!

Response from Property: Hi Hong!Thank you so much for your feedback! Our team will be delighted to know that their service made a positive impact on your experience.We truly appreciate your kind words and look forward to welcoming you back in the future. Thank you again for choosing Heritage Collection!

Response from Property: Hi Cindya,Thank you so much for your review! We're glad to hear that you had a convenient stay with us. It's great to know that you found the amenities complete and well-maintained. Our team will be delighted to hear your kind words about their helpfulness and responsiveness.We’re so glad you enjoyed your time here, and we can’t wait to welcome you back on your next visit. Thanks again for choosing Heritage Collection!

Response from Property: Dear valued guest,Thank you so much for taking the time to leave us a review. We're so glad to hear that you felt welcomed by our team. It’s great to know that they were helpful during your stay. We will make sure to pass your kind words to them. Thank you and we hope to welcome you back soon!

Response from Property: Hello, Nat!Thank you for your kind words! We’re happy to hear that you found our staff helpful and supportive, and that our location was convenient for you. We look forward to welcoming you back to Heritage Collection!