XIHU RESORT HOTEL

XIHU RESORT HOTEL Reviews

XIHU RESORT HOTEL

JG74+33R, 2 Thnou St, Sihanoukville, Sihanoukville Province, 18000, CambodiaSee Hotel Details
XIHU RESORT HOTEL
XIHU RESORT HOTELXIHU RESORT HOTELXIHU RESORT HOTEL
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1 night

Guest Reviews

8.7/10
Very Good
56 review
Verified reviews
Location9.1
Amenities8.7
Service8.0
Cleanliness9.1
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All reviews(56)
Positive reviews(51)
Reviews with photos/video(9)
Awesome stay(9)
Loved the view(3)
Negative reviews(5)
Thireach
Deluxe King Room With City View
Stayed in Mar 2025
Family
2 review
10/10
Outstanding
Posted on Apr 16, 2025
It’s a bit pricey, but if you can afford it, it’s definitely worth it.
Response from Property: Dear Valued Guest,Warmest Greetings from XIHU RESORT HOTEL!Thank you very much for supporting Xihu Resort Hotel. We always believe that a good reputation is maintained by the satisfaction of our guests, and we are honored to provide you with the best services. You are welcome to choose our hotel again for business or leisure travel! Sincerely look forward to your visit again!Sambath Pich (Mr.)Reservation ManagerXIHU RESORT HOTEL
Lizbeth_
Premier Twin Sea View
Stayed in Oct 2024
Family
6 review
2.0/10
Posted on Nov 10, 2024
This was the worst experience I’ve ever had! The breakfast food was not clean, with insects in the porridge and hair in the seasonings. You can see my live photos below! The service was poor, and the staff couldn’t speak English or Chinese! I asked for fried eggs cooked on both sides, but they couldn’t understand. What irritated me the most was a waitress named Iem Liheak—she snatched two bottles of yogurt from my hands that I had brought for my kids’ breakfast! She was very rude, with a fierce expression on her face! Her manager later came to apologize, but her attitude really annoyed me. How could such an expensive hotel hire such low-quality staff? Additionally, this is the only hotel I’ve stayed at where you have to pay for more than two bottles of mineral water in the room—and it’s just regular mineral water! Such a stingy hotel! The facilities and services don’t match the price at all. I really don’t recommend choosing this place!
Response from Property: Dear Ms. Lizbeth,Thank you for taking the time to provide your feedback regarding your recent stay with us. We sincerely apologize for the challenges you encountered, as this does not align with our commitment to delivering exceptional service.We take your concerns regarding food cleanliness and staff communication very seriously. While we regret the unacceptable behavior you experienced, please note that buffet items are intended for consumption within the restaurant. We will take immediate steps to address these issues and ensure they do not recur.Regarding the mineral water, our hotel typically provides four complimentary bottles per room, as indicated in the attached image. Guests are welcome to request up to two additional bottles at no charge during their stay. Further requests are subject to our hotel policy, and we appreciate your understanding in this matter.Your feedback is invaluable to us, and we are dedicated to making the necessary improvements. We hope you will consider giving us another opportunity to provide you with a more satisfactory experience in the future.Thank you once again for your insights.Sambath Pich (Mr.) Reservation Manager XIHU RESORT HOTEL
Gddada
Premier Twin Sea View
Stayed in Dec 2024
Family
6 review
8.5/10
Very Good
Posted on Feb 9, 2025
Great location with very nice view from the rooms with balcony. Bad things are too crowded with casino people and if the front parking is only for the casino guest.
Response from Property: Warmest Greetings from XIHU RESORT HOTEL!Thank you very much for staying at our Xihu Resort hotel and sharing your stay! Thank you for your valuable review. We have already reported this issue to the relevant department. We sincerely look forward to your visit again!Sambath Pich (Mr.)Reservation ManagerXIHU RESORT HOTEL
Jane2008
Premier Twin Sea View
Stayed in Nov 2024
Family
1 review
8.0/10
Very Good
Posted on Mar 2, 2025
Facilities are good, rooms are clean. Abit too strict with all the rules. Too many Chinese people smoking everywhere.
Response from Property: Warmest Greetings from XIHU RESORT HOTEL!Thank you for your valuable input! We will review our shortcomings to correct them, and try to achieve your satisfaction in the future.Sambath Pich (Mr.)Reservation ManagerXIHU RESORT HOTEL
ralph5758
Premier Twin Sea View
Stayed in Mar 2025
Family
3 review
10/10
Outstanding
Posted on Apr 7, 2025
Excellent hotel and resort. The best one in town. Sihanoukville.
Response from Property: Dear Valued Guest,Warmest greetings from XIHU RESORT HOTEL!Thank you for giving us a good evaluation! We will strive hard to do even better! Looking forward to welcoming you again.Sambath Pich (Mr.)Reservation ManagerXIHU RESORT HOTEL
אליעזר מזרחי
Premier Twin Sea View
Stayed in Dec 2024
Family
1 review
9.5/10
Amazing
Posted on Jan 31, 2025
Hotel is amazing except smoking all over!! Rooms, breakfast,elevators
Response from Property: Warmest Greetings from XIHU RESORT HOTEL! Thank you very much for staying at our Xihu Resort hotel and sharing your stay! Thank you for your valuable review. We have already reported this issue to the relevant department. We sincerely look forward to your visit again! Sambath Pich (Mr.) Reservation Manager XIHU RESORT HOTEL
Wathana Khem
Premier Twin Sea View
Stayed in Sep 2024
Traveling with friends
75 review
10/10
Outstanding
Posted on Oct 4, 2024
Wonderful stay. Strongly recommended.
Response from Property: Dear Valued Guests, Warmest greetings from XIHU RESORT HOTEL!Thank you for staying at Xihu Resort Hotel, and for giving us a review. We will continue to maintain high quality and excellent customer service standards and strive to create a comfortable and warm stay for every guest. We are looking forward to welcoming you again.Sambath Pich (Mr.)Reservation ManagerXIHU RESORT HOTEL
Guest 168
Premier Twin Sea View
Stayed in Oct 2023
Family
14 review
8.0/10
Very Good
Posted on Dec 27, 2023
kind of ok.
S1524L
Deluxe King Room With City View
Stayed in Jun 2023
Family
33 review
10/10
Outstanding
Posted on Aug 3, 2023
Big and clean room with nice outdoor bath tub 🛀 , very comfortable to stay🛏️Very Good Service and the only hotel in Sihanoukville with big swimming pools 👍, the staff very nice and friendly, specially hotel breakfast very good, Best for family because hotel have pool playground for kids,
Response from Property: Thank you for giving us a good evaluation! We are pleased that you enjoy our facilities and services. We will strive hard to do even better! Looking forward to welcoming you again. Xihu Resort Hotel Management
Nara Smith
Premier Twin Sea View
Stayed in Jun 2023
Family
49 review
9.5/10
Amazing
Posted on Jul 18, 2023
Great place to stay at Sihaknouk Ville ., clean with comfortable
Response from Property: Thank you for giving us a good evaluation! We will strive hard to do even better!Looking forward to welcoming you again.Xihu Resort Hotel Management
Sereysophea
Deluxe King Room With City View Non Smoking
Stayed in Jan 2023
Traveling with friends
1 review
7.0/10
Posted on Feb 26, 2023
I did not have a good sleep due to the constant noise coming out of the air conditioner and from outside of the room. I know that the hotel is quite busy but the staffs were not very helpful and friendly.
Response from Property: Dear Valued Guests,Warmest Greetings from XIHU RESORT HOTEL!Thank you very much for staying at our Xihu Resort hotel and sharing your stay! Thank you for your valuable review. We have already reported this issue to the relevant department. All the staff of our hotel must provide warm and thoughtful service for every in-house guest. We sincerely look forward to your visit again!Sambath Pich (Mr.)Reservation ManagerXIHU RESORT HOTEL
ar V
Premier Twin Sea View
Stayed in Jan 2025
Traveling with friends
6 review
8.0/10
Very Good
Posted on Mar 7, 2025
The hotel is close to the sea, with first-class scenery and close to the beach. You can walk to the beach from the hotel, which is very convenient! The only thing that is not ideal is that the quality of the guests is a bit low, which affects the overall experience.
Original TextTranslated by Google
Response from Property: Warmest greetings from XIHU RESORT HOTEL!Thank you for staying at Xihu Resort Hotel and for giving us a review. We will continue to maintain high quality and excellent customer service standards and strive to create a comfortable and warm stay for every guest. We look forward to welcoming you again.Sambath Pich (Mr.)Reservation ManagerXIHU RESORT HOTEL
Sup7777777
Executive Premier King SeaView
Stayed in May 2025
Couple
6 review
9.0/10
Great
Posted on Jun 23, 2025
Have a good rest
Original TextTranslated by Google
행복한사람^^
Deluxe King Room With City View
Stayed in Nov 2024
Business traveler
11 review
10/10
Outstanding
Posted on Dec 8, 2024
This is definitely the best hotel in Sihanoukville. The breakfast is delicious and the ocean is so nice^^
Original TextTranslated by Google
Guest User
Deluxe King Room With City View
Stayed in Mar 2024
Business traveler
62 review
10/10
Outstanding
Posted on May 2, 2024
Facilities: The hotel facilities are very new and convenient Hygiene: The hygiene is very good, and the sheets and quilts are very clean Environment: The environment is great, it is convenient to go anywhere, and it is the first choice for travel Service: The front desk service is very thoughtful with a smile.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your perfect review. Your support and encouragement are our greatest motivation to move forward. West Lake Resort Hotel strives to continuously create a warm and comfortable living environment for its guests. West Lake Resort Hotel looks forward to your visit again!