Otres Beach Hotel Reviews

Response from Property: Dear BONG, Thank you very much for taking the time to share your detailed feedback following your recent stay with us at Otres Beach Hotel. We are sorry to hear that your experience did not meet the expectations you had based on our promotions and descriptions.Please accept our sincere apologies for the disappointment you encountered with the room allocation and the view however we would like to take time to share with you that the 2Connecting Room we have place in the online was facing to the mountain not the ocean for all this room types. We strive to ensure every guest receives the quality and comfort we promise.Your comments regarding the dining experience have also been noted. We truly regret that the meals did not meet your expectations in terms of portion size, taste, and presentation. We will certainly review this with our culinary team to ensure improvements are made so that our food reflects the relaxing and enjoyable experience we aim to provide.We are grateful to know that our staff left a positive impression despite the challenges—they are the heart of our service, and we are be sure to share your kind words with them.While it is disappointing to hear that your stay did not reflect the getaway you were hoping for, we value your insights and take them seriously. We hope for the opportunity to welcome you back in the future and provide a more memorable and fulfilling stay that aligns with the standards we hold ourselves to.Hospitality Regards & Care, SEAN S

Response from Property: Dear BONG, Thank you for sharing your wonderful experience at Otres Beach Resort. We are very happy to hear that you and your wife had an enjoyable stay and that our service, facilities, and location exceeded your expectations. Your kind words about our spacious rooms, welcoming lobby, and well-appointed bathrooms mean a lot to us.We are also pleased that you appreciated our breakfast offerings, from the à la carte local dishes to the international buffet on your final day. Providing a comfortable and memorable stay for our guests is our top priority, and your feedback serves as great motivation for our team.We truly appreciate your recommendation and look forward to welcoming you back for another exceptional stay in the future. If there’s anything we can do to make your next visit even more special, please don’t hesitate to reach out.Hospitality Regards & Care, SEAN S

Response from Property: Dear BONG Monirath, Thank you for choosing Otres Beach Hotel and for taking the time to share your feedback. We are delighted to hear that you enjoyed the spaciousness, cleanliness, and breathtaking sea views from our hotel.We sincerely apologize if the room setup did not fully meet your expectations. Your feedback regarding the lack of seating options has been noted, and we will explore ways to enhance the comfort of our rooms. Regarding the bathtub, we regret any misunderstanding and will ensure that our booking descriptions and room allocations are as clear as possible to avoid any discrepancies in the future.Your insights help us improve, and we truly appreciate them. We hope to have the pleasure of welcoming you back for an even better stay in the future.Hospitality Regards & Care, SEAN S

Response from Property: Dear BONG, Thank you for your kind words and for sharing your experience at Otres Beach Hotel! We’re delighted to hear that you enjoyed our prime location near the beach and found our staff to be friendly and welcoming.Your positive feedback encourages us to continue providing excellent service, and we truly appreciate your support. We look forward to welcoming you back for another wonderful stay soon!Hospitality Regards & Care, SEAN S

Response from Property: Dear Valued Guest's,Thank you very much for your kind words. We are so much delighted to know that you enjoyed your stay with us and appreciated our friendly staff and clean rooms. Your satisfaction is our top priority, and your feedback encourages us to continue delivering excellent service. We hope to welcome you back to Otres Beach Hotel again soon.Hospitality Regards & Care, SEAN S

Response from Property: Dear Valued Guest's,Thank you very much for your kind words. We are so much delighted to know that you enjoyed your stay with us and appreciated our friendly staff and clean rooms. Your satisfaction is our top priority, and your feedback encourages us to continue delivering excellent service. We hope to welcome you back to Otres Beach Hotel again soon.Hospitality Regards & Care, SEAN S

Response from Property: Dear BONG Samad Ahmad, Thank you for your kind words and we are great honor to hear that you had a great experience at OTRES BEACH HOTEL. Your satisfaction is our top priority, and we truly appreciate your support.We look forward to welcoming you back for another wonderful stay in the future!Hospitality Regards & Care, SEAN S

Response from Property: DEAR BONG RV,Thank you for taking the time to share your wonderful feedback! We are happy to hear that you enjoyed your stay at Otres Beach Hotel, especially our spacious rooms and bathrooms, as well as the breakfast offerings.As a new hotel, we strive to provide comfort and quality for all our guests, and it’s fantastic to know we met your expectations.We look forward to welcoming you back for another pleasant stay in the future.Hospitality Regards & Care, SEAN S

Response from Property: Dear BONG K.123, Thank you for your wonderful review, We are feeling impressed by hearings that you had a great stay and enjoyed our spacious parking, delicious breakfast, comfortable rooms, and prime location near the beach. Your kind words motivate us to continue delivering exceptional hospitality. We look forward to welcoming you back for another fantastic experience! Hospitality Regards & Care, SEAN S

Response from Property: Dear BONG Hongty, Thank you for taking the time to share your experience at Otres Beach Hotel. We are very honor to hear that you enjoyed our relaxing beach side location – it is one of our favorite features too!We truly appreciate your honest feedback regarding the room cleanliness and service. Your comments help us improve, and we will definitely shared to them with our team to ensure better consistency in our standards. While we aim to offer great value and comfort. We hope to have the opportunity to welcome you again and provide an even better experience next time.Hospitality Regards & Care, SEAN S

Response from Property: Dear Valued Guests, Thank you for taking the time to share your feedback. We appreciate your visit and hope you had a comfortable stay with us. If there is anything we can do to make your next experience better, please do not hesitate to let us know. Your suggestions and comments are always welcome as we strive to improve and provide excellent service. We hope to welcome you back to our hotel soon for other chance to make your stay more memorable. Hospitality Regards & Care, SEAN S

Response from Property: Dear BONG Pisith, Thank you for sharing your feedback regarding your recent stay at Otres Beach Hotel. We are delighted to hear that you enjoyed our hotel and its amenities. Your satisfaction is our top priority, and we truly appreciate your constructive comments.We sincerely apologize for any inconvenience you experienced during breakfast. We understand how important a pleasant and efficient dining experience is to start your day. Your feedback about the queuing and breakfast service has been noted, and we are taking steps to improve this aspect of our operations since we have full house on that days 130 rooms therefore we have lack of food refills somehow during the operations , However we do not take this as excused. We will review our staffing and food service procedures to ensure better management, even during busy periods, to provide a seamless and enjoyable breakfast experience for all our guests.We hope to have the pleasure of welcoming you back in the future, so we can offer you an even better experience. Thank you again for your valuable input.Hospitality Regards & Care, SEAN S

Response from Property: Dear BONG James, Thank you for taking the time to share your feedback. We are delighted to hear that you found our hotel clean and spacious, as we strive to provide a comfortable and well-maintained environment for all our guests.Our location in the quieter part of the city is indeed one of our unique advantages, allowing guests to enjoy a peaceful and relaxing stay while still being within easy reach of key attractions.We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future. Hospitality Regards & Care, SEAN S

Response from Property: Dear Valued Guests, Thank you for taking the time to share your feedback. We appreciate your visit and hope you had a comfortable stay with us. If there is anything we can do to make your next experience better, please do not hesitate to let us know. Your suggestions and comments are always welcome as we strive to improve and provide excellent service. We hope to welcome you back to our hotel soon for other chance to make your stay more memorable. Hospitality Regards & Care, SEAN S