Otres Beach Hotel Reviews

Response from Property: DEAR BONG RV,Thank you for taking the time to share your wonderful feedback! We are happy to hear that you enjoyed your stay at Otres Beach Hotel, especially our spacious rooms and bathrooms, as well as the breakfast offerings.As a new hotel, we strive to provide comfort and quality for all our guests, and it’s fantastic to know we met your expectations.We look forward to welcoming you back for another pleasant stay in the future.Hospitality Regards & Care, SEAN S

Response from Property: Dear BONG Pisith, Thank you for sharing your feedback regarding your recent stay at Otres Beach Hotel. We are delighted to hear that you enjoyed our hotel and its amenities. Your satisfaction is our top priority, and we truly appreciate your constructive comments.We sincerely apologize for any inconvenience you experienced during breakfast. We understand how important a pleasant and efficient dining experience is to start your day. Your feedback about the queuing and breakfast service has been noted, and we are taking steps to improve this aspect of our operations since we have full house on that days 130 rooms therefore we have lack of food refills somehow during the operations , However we do not take this as excused. We will review our staffing and food service procedures to ensure better management, even during busy periods, to provide a seamless and enjoyable breakfast experience for all our guests.We hope to have the pleasure of welcoming you back in the future, so we can offer you an even better experience. Thank you again for your valuable input.Hospitality Regards & Care, SEAN S

Response from Property: Dear Bong, Thank you for taking the time to share your feedback about your stay with us. We are delighted to hear that your experiences provided a break for your convenience stayed at Otres Beach Hotel, and that you felt comfortable during your time with us provided by our teams. Should your travels bring you back to Cambodia once a gain, we would be honored to welcome you back. If there is anything specific you loved about your stay or any areas where we can improve further, please feel free to let us know.Thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back for another positive experience.Hospitality Regards & Care, SEAN S

Response from Property: Dear BONG VISALSAK, Thank you for taking the time to share your thoughts about your stay at Otres Beach Hotel. We appreciate your feedback, as it helps us identify areas where we can improve.Please allow me to explain what actually happened. 1- Yes, you have booked 2Connecting Room it corrected as per your confirmation in CTrip.com 2- We apologizes that our teams have bring you to uncleaned room by mistaken however we have upgraded you to Deluxe King room as per service recovery, meaning we not put you in wrong room type. We hope you will give us another opportunity to provide you with a more enjoyable and memorable stay in the future. Thank you again for your constructive feedback.Hospitality Regards & Care, SEAN S

Response from Property: Dear Bong Chanto, Thank you for your feedback and with positives review on your experienced at Otres Beach hotel, We are happy to hear that you enjoyed your stay with us and found the room spacious and pleasant. Our proximity to the beach is definitely a highlight, and we as teams were able to take advantage of it. We hope to welcome you back for another enjoyable stay in the sooner future. Hospitality regards & Care, SEAN S

Response from Property: Dear BONG Cheaaaa, Thank you for your wonderful feedback! We are very happy to hear that you enjoyed your stay with us and appreciated our helpful staff and great hospitality. It is always our goal to create a beautiful and comfortable environment for our guests to relax and feel at home.Your kind words mean a lot to us, and we look forward to welcoming you back to Otres Beach Hotel for another memorable experience!Hospitality Regards & Care, SEAN S

Response from Property: Dear Bong Mithona, Thank you for taking the time to share your feedback about your stay with us. We are delighted to hear that your experiences provided a break for your convenience stayed at Otres Beach Hotel, and that you felt comfortable during your time with us provided by our teams. Should your travels bring you back to Cambodia once a gain, we would be honored to welcome you back. If there is anything specific you loved about your stay or any areas where we can improve further, please feel free to let us know.Thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back for another positive experience.Hospitality Regards & Care, SEAN S

Response from Property: Dear Bong Chita, We appreciate you providing us with feedback and sharing your pleasant experiences during your stay at the Otres Beach Hotel. It is wonderful to hear that you had enjoyed your vacation.We do hope to have sooner future chance to serve you once again in the nearest future.Hospitality Regards & Care,SEAN S

Response from Property: Dear Bong Davy, Thank you for taking the time to share your feedback about your stay with us. We are delighted to hear that your experiences provided a break for your convenience stayed at Otres Beach Hotel, and that you felt comfortable during your time with us provided by our teams.Thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back for another positive experience.Hospitality Regards & Care, SEAN S

Response from Property: Dear BONG, Thank you for sharing your feedback with us. We sincerely appreciate your comment regarding the need to focus more on cleaning. Maintaining a spotless and welcoming environment for our guests is one of our top priorities, and your observation is invaluable in helping us improve.We will ensure our housekeeping team and other keep an eyes reviews and enhances their cleaning procedures to meet the highest standards. Your feedback serves as a reminder of the importance of attention to detail in every aspect of our service.Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Hospitality Regards & Care, SEAN S