Aswan Hotels with Shuttle Service

The hotel is a resort, the overall environment is very beautiful and very fresh, will want to stay in the hotel and not go out. The sunrise view is very good. There were not many guests when we stayed here, almost dominating the whole villa feeling, the 1st floor living room and 3rd floor living room are very spacious and comfortable. The staff has a good service attitude and is polite. There will be takeaway breakfast when you leave the house early, just WhatsApp and say in advance at the counter to be ready for me. Fast wifi in the room, very clean toilet, room, very good experience. In the flush toilet bowl button is a little difficult to press, and it is prepared than the adapter of the hair dryer can not be used. There is no phone in the room, you have to rely on phone/whatsapp to contact the hotel, but whatsapp reply is slow, maybe 10-20 minutes to get a reply. Another day did not tell us to renew the room card (or we did not hear clearly), so another day the same room card could not open the villa door, to take it back to reception renew. From the villa door to reception is not close, to call golf car out of reception takes d time, if the building a little far from the reception is relatively troublesome. There are electric bikes outside but it says undermaintenance so it can't be used (but it's not locked, if you just have to ride it maybe). The restaurant is a little distance from the hotel, to go out as well to go to reception to call a car out to the river, a little inconvenient. But they said there will be a new restaurant near the hotel in 1 month. However, the restaurant is just as beautiful, big and comfortable. Another is that it was said to have free sailing boat service but the same said under maintenance so there is no seat. If you want to take a sailboat to watch the sunset you have to arrange a separate car out of the city (the fee is rather expensive so we go out to find ourselves). Conclusion: Overall environment/service full marks, but not very convenient.

Its a giant hotel complex, and located in the south of the town centre, but love it because it was during their supposed off-season and they surprised us with an upgraded to a huge 2-bedroom corner suite! To say they did everything to make us feel welcome and helpful would be an understatement! From evening falukas and day-tour drivers to Unfinished Obelisk and Abu Simbel and even our last minute on-the-spot 3N2D Nile Cruise to Luxor! We made some great friendships and won't forget them! Thank you Aswan!! Negative: The evening menu..but I chalk that up to being the off-season, and not effort on the staffs part..because they were all helpful. Negative: No place to make small change with large bills or currency.

Magical property in magical land. Extremely professional and accommodating staff and service. The ground floor spa equally impressive where I enjoyed full body massage on consecutive days. One small issue with thermostat was dealt with promptly and to full satisfaction. I don’t believe you can improve upon The Old Cataract in any stay in Aswan..

The Hotel just went through a name change back in October 2019 as per management. We stayed in one of the three rooms near the pool area, which made it very convenient to access the terrace, pool, and appreciate the overview of the Nile. The facilities are very nice and well kept. The room was very spacious with a couple of things to be improved, The shower drain required unclogged since it almost over flooded and the AC was inoperative, thankfully temps in March respect at night and it wasn't required, and also noise was a problem at night since people are allowed in the pool area till the late hours. The staff was very hospitable and helped us plan a trip to Luxor with stop in a few temples.

This hotel was definitely a step up from Pyramisa Isis Island, which was the worst place I have ever stayed in my life. The room was comfortable enough, the price was good, and there is a decent pool and a fabulous view of the Aswan Corniche. It was walking distance to the Nubian Museum and to the local McDonalds. As a tourist, you will get harassed constantly by the vendors as you walk, and it is very annoying. The food was not very good, but we found enough to eat. The shower was very weird and would go from unbelievably hot to cold. The worst part was that we were cheated by one of the male receptionists for a purchase at the Italian coffee shop in the lobby. He charged us 6 USD when the cost should have been under a dollar. Not a big deal for us to be charged 6 dollars for decent coffee, but it was the fact that he deliberately cheated us that really bothered me. I didn't throw a fit and let it go, and we just went to breakfast at McDonalds after that experience. The hotel lost money for that reason, as we certainly would have purchased many cups and coffee and pastries from them. Their loss. We also felt that one of their staff members was trying to scam us by asking (insisting) for change for a $20 US bill. The way he acted with us was very suspicious.

This hotel is one of those ”5-star hotels” in the city, and it offers nice views of the Nile River, and on top of that, they also own the other side of thstreet through an underground passageway. That was actually interesting to see. The pool was pretty cold and a welcome relief for the sweltering heat during our stay in Aswan, in the mid-40s! The staff helped us assist in our luggage and did not ask for tips afterwards. Finally! Professionalism right there! The breakfast was of great quality and also offers a nice view of the river. The breakfast room has an outdoor balcony seating if you want that fresh Sahara air! One downside though was that the washroom was pretty dated and you can tell by how old the door was due to repeated exposure from humidity. Also, their spa is not free unlike my hotel in Cairo. The staff were initially excited that we went there to have fun, she even turned on the music to set the mood, only to find out that the service was paid and we all rushed out of there. Haha that was funny!

The choice of accommodation in Aswan was varied, but I wanted to find something special. And it was during my research that the Nubian Palace, in Nubian Village, came up. How wonderful it was to arrive at the hotel, do the check-in while drinking a welcome hibiscus juice, and then find a wonderful room Nubian style. The bedroom, with 2 super comfortable single beds, also had a desk, chair and closet. Outside the bedroom, but within the area corresponding to the bedroom, in a small patio also with a table and chairs, was the private bathroom with shower. On the first morning, because I had a trip to Abu Simbel that started at dawn, the hotel prepared some breakfast boxes that were very useful. Furthermore, all the meals (open air) I had there were very good and in large quantity. Last but not least… The entire hotel staff was extremely friendly and efficient. They contributed to making this experience at the Nubian Palace a very successful one, which means that I definitely want to return there again in the future.

It's a decent new hotel with clean facilities, and quite hotel. The staff are very polite, smiling and very helpful, I thank the reception team for everything, really all of you were wonderful. There is a hotel car and sometimes a mini bus that transported us to and from the hotel and its available at all times. I recommended this hotel, and will visit it again. Thank you again

Pros The hotel facilities were absolutely beautiful with an amazing view. Traditional Nubian style house. Every corner makes you want to capture the space. We had a rocky start but the hotel staff tried to redeem themselves. We lost an apple watch which the hotel helped us get back ASAP before we reached Luxor. We are grateful for this. Cons Awful communication and hospitality. We were the only guests in the entire resort because of low season but still received shitty service. The hotel is in a secluded place making it difficult to reach.It’s on top of a mountain on a dusty rocky road. The hotel offers a tuktuk. We did our research prior and contacted the hotel to arrange getting to the hotel from the village and check in since we knew we’d land in the AMs. We were ignored. We arrived at the village meeting point at 1:45 but only ended up getting to our rooms around 3:50am because reaching the hotel via call and WhatsApp was so difficult. The staff had no sense of urgency. We were frustrated and anxious in this wellness resort. Our taxi driver refused to take us up the mountain and the tuktuk refused to take us because of our many bags (which is understandable). I’m very disappointed in the service and I know the staff has lots of potential to improve on their service delivery. The hotel needs to be more cognisant of their customer service and guests hospitality. Staying here was stressful. Recommended if you want aesthetic vibes,a beautiful picturesque hotel with good breakfast. Don’t recommend if you prioritise great guest services, comfortability and peace.

We stayed here in Aswan after a busy float up the Nile on a small felucca. The setting is serene a ways away from the hustle of the downtown. The layout of the hotel with individual cabanas is very spacious. The rooms are a good size each with its own patio. The decor a nice mix of modern and traditional furniture. The beds are comfy. The food in the restaurant is very good and the service very kind and respectful. We were near the end of our trip, had seen many temples and sites and really needed this peaceful oasis.