Shirahama Onsen Kisyu Hanto

Shirahama Onsen Kisyu Hanto Reviews

Shirahama Onsen Kisyu Hanto

2998-3, Shirahama, Shirahama Town, Nishimuro District, Wakayama Prefecture, 649-2211, JapanSee Hotel Details
Shirahama Onsen Kisyu Hanto
Shirahama Onsen Kisyu HantoShirahama Onsen Kisyu HantoShirahama Onsen Kisyu Hanto
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1 night

Guest Reviews

9.0/10
Great
110 review
Verified reviews
Location8.9
Amenities8.7
Service9.3
Cleanliness9.1
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All reviews(110)
Positive reviews(102)
Reviews with photos/video(37)
Nice sea view(20)
Relaxing hot springs(20)
Large rooms(19)
Great location(19)
Great value for money(15)
Delicious breakfast(10)
Friendly front desk staff(8)
Perfect for business trips(5)
Negative reviews(8)
Kingmotto
Japanese Style Room
Stayed in Dec 2024
Family
12 review
10/10
Outstanding
Posted on Jan 4, 2025
Very nice and friendly staffs, hotel is also located in a good spot.
Response from Property: Thank you very much for visiting Shirahama Onsen Kishu Peninsula and thank you for your kind review. Your very kind and friendly staff! ” We look forward to receiving your compliments and all our staff are delighted to hear them. It is my pleasure to make you feel at home. We look forward to seeing you again in the future as we continue to improve our services to provide you with a more comfortable and thoughtful stay. We will do our best to make your next visit a wonderful memory! Shirahama Onsen Kishu Peninsula
HCYan
Japanese Style Room
Stayed in Oct 2024
Traveling with friends
12 review
9.5/10
Amazing
Posted on Nov 27, 2024
Love the view scenery and quiet place, nice atmosphere. Very good service and clean room. Will choose to stay again next time. Recommended!
Response from Property: Dear Guest,Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed the scenic views, serene atmosphere, and our attentive service. It brings us great joy to know that you found the room clean and comfortable during your stay.Your recommendation means the world to us, and we truly look forward to welcoming you back for another relaxing experience in the future.Warm regards,Shirahama Onsen Kishu Peninsula
3YwY3
Japanese Style Room
Stayed in Jan 2025
Traveling with friends
3 review
8.5/10
Very Good
Posted on Feb 16, 2025
Spacious room, nice staff, hot bath bit insecure, i can see through the window to the backyard. Spacious carpark. Just lack a sign to find the hotel if u drive / walk
Response from Property: Thank you for your wonderful feedback! ✨We are very happy that you praised our staff's service. There are areas for improvement, so we will take your feedback seriously and make improvements. Thank you for your valuable feedback. Please stop by again when you visit Shirarahama Beach. All of our staff will welcome you with all our hearts.
Chun On
Japanese Style Room
Stayed in Nov 2024
Couple
2 review
10/10
Outstanding
Posted on Dec 4, 2024
I had a great experience at the hotel. The front desk staff were extremely friendly and helpful, making my overall stay very pleasant.
Response from Property: Thank you for your kind words! We're thrilled to hear that you had a great experience during your stay with us. Our front desk team takes pride in providing friendly and helpful service, so your feedback means a lot to us. We hope to welcome you back soon for another pleasant stay!
Guest User
Family Room
Stayed in Apr 2024
Family
1 review
10/10
Outstanding
Posted on Jun 13, 2024
Perfect location with perfect view. Delicious breakfast. Will visit next time too. Nice staffs.
Response from Property: Thank you very much for choosing our hotel. We are delighted that you were satisfied with our superb location, delicious breakfast and the hospitality of our staff. We sincerely appreciate your kind words and hope to see you again next time. All our staff look forward to seeing you again. Thank you very much.
Wong
Family Room
Stayed in Jan 2025
Couple
10 review
8.0/10
Very Good
Posted on Feb 28, 2025
Near beach area, restaurant
Response from Property: Thank you very much for choosing our hotel.Should you have the opportunity to stay with us again, we would like to extend our sincere hospitality to make your stay with us even more comfortable. We look forward to welcoming you again.
Ricky
Japanese Style Room
Stayed in Feb 2024
Family
4 review
9.5/10
Amazing
Posted on Apr 3, 2024
Nice hotel. very relaxing onsen. Nice breakfast.
Response from Property: Thank you very much for your kind review! We're delighted to hear that you enjoyed your stay with us and found our onsen and breakfast to your liking. Our team works hard to provide a relaxing and comfortable experience for all our guests. We hope to welcome you back again in the future for another enjoyable stay!
Edgar
Japanese Style Room
Stayed in Jun 2024
Family
5 review
5.5/10
Posted on Jul 31, 2024
Should be improve
Response from Property: Thank you very much for staying at our hotel. We look forward to seeing you again. Thank you for your valuable feedback.
Pongchai
Family Room
Stayed in Nov 2024
Family
7 review
8.5/10
Very Good
Posted on Feb 3, 2025
Good!!!
Response from Property: 感謝您的良好評價。 我們期待您的再次光臨。Thank you for your good evaluation. We look forward to welcoming you again.
carla
Family Room
Stayed in Apr 2024
Family
2 review
10/10
Outstanding
Posted on May 5, 2024
Kind staffs
Response from Property: Thank you very much for choosing to stay at our hotel. It is our greatest pleasure that you had a pleasant stay with us. We look forward to welcoming you again, and all of our staff will treat you with the utmost care and hospitality. Thank you very much for your kind attention.た。
Panisara
Japanese Style Room
Stayed in Dec 2023
Couple
6 review
8.0/10
Very Good
Posted on Jan 4, 2024
Good sevice
Response from Property: お客様の口コミ、ありがとうございます。今後、より快適な環境を提供できるよう努めます。白浜への次回のご訪問を心よりお待ちしております。
Tusi🍞
Japanese Style Room
Stayed in May 2025
Couple
7 review
3.2/10
Posted on Jun 4, 2025
The hotel is relatively old, and the service is OK. I stayed for four nights and found that I was bitten by bed bugs. My legs and back were covered with lumps. The hygiene needs to be improved. Because the quilt has no quilt cover, only a bedspread, it feels difficult to clean and cannot be cleaned. Moreover, when sleeping, the quilt cover is easy to fall off, and the quilt core inside directly touches the skin, which is not very hygienic.
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Response from Property: We sincerely apologize for the discomfort you experienced during your stay. We deeply apologize for the comments you made about the hygiene of the guest room and the bedding during your stay. We take seriously the fact that bedbug damage and inadequate management of futons and covers should not occur. We will immediately have a professional inspect the room and thoroughly exterminate and clean it. We will also review how we handle bedding covers to create a comfortable and clean environment. We sincerely apologize for not being able to provide you with a satisfying stay despite your long-term use of our hotel. All of our staff will work sincerely to ensure that we do not receive similar comments in the future. Thank you very much for taking the time to share your feedback with us.
R.S.O.L.
Japanese Style Room
Stayed in Mar 2025
Couple
18 review
9.5/10
Amazing
Posted on Apr 15, 2025
There is free parking, which is convenient for driving in and out. The environment is quiet, the room has a sea view, the waiter carefully explains the details of the room, the service is satisfactory, and the boss has a friendly smile. It is very convenient to drive to Saki-no-Yu, Shiraharahama, Senjojiki, Sandanbeki, and Toretore Market.
Original TextTranslated by Google
6/13
Response from Property: Thank you very much for your stay and for sharing your kind comments. We are very happy to hear that you were satisfied with the parking lot, the view from your room, and even the hospitality of our staff. We will be sure to convey to the owner your comments about his smile in particular. It will surely be encouraging. As you said, one of the attractions of our hotel is its easy access to Shirahama's tourist spots. All of our staff will continue to provide our best hospitality to make your stay even more comfortable and memorable. Please come again in a different season to experience the different charms of Shirahama. We look forward to seeing you again.
MMMax
Japanese Style Room
Stayed in Apr 2025
Family
1 review
9.5/10
Amazing
Posted on May 10, 2025
Beautiful sea view! Large space, clean. The hot spring is very comfortable, recommended. We stayed in the room on the 6th floor, the balcony is Shirarahama Beach, the view is amazing! You can make a reservation for a private hot spring when you check in
Original TextTranslated by Google
Response from Property: Thank you very much for your stay and for your heartwarming review. We are very happy that you described the view from your 6th floor room overlooking Shirarahama Beach as "one of a kind." We are very glad to hear that you were satisfied with the spacious and clean room, as well as the spa. We are also relieved that you were able to make a reservation for a private bath smoothly. All of our staff will continue to do our best to provide you with a comfortable stay with a view of Shirahama. We look forward to welcoming you again. Please let us know if there was anything else that particularly impressed you during your stay.
shiki777
Japanese Style Room
Stayed in Apr 2025
Traveling with friends
5 review
9.0/10
Great
Posted on May 6, 2025
The hotel is very Japanese style, the room is large, but the facilities and hygiene are a little bit worse. The room will not be cleaned during the stay, and the trash can in the room is also very small. Although it is not directly by the sea, the sea view is still very beautiful. Seamore and Tai Yam Ramen are opposite. You can walk to Shirahama Beach, Senjojiki and Sandanbeki, and there is also a Family Mart nearby. The service attitude of the front desk lady is very good. There is a Chinese check-in guide. Private baths need to be booked in advance. Although the pool looks old, it is still very good to soak in~
Original TextTranslated by Google
Response from Property: このたびはご宿泊いただき、また貴重なご意見をお寄せいただき誠にありがとうございます。お部屋の設備や清掃に関しまして、ご期待に添えず申し訳ございませんでした。ゴミ箱の大きさや滞在中の清掃の件など、今後のサービス向上に活かしてまいります。一方で、スタッフの接客や立地、そしてお風呂について温かいお言葉をいただけたこと、大変嬉しく拝見いたしました。白浜の観光地巡りを満喫していただけたご様子に、私どもも安堵しております。これからもより快適にお過ごしいただけるよう努めてまいりますので、またのお越しを心よりお待ち申し上げております。