To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.5
Cleanliness4.6
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All reviews(40)
Positive reviews(39)
Reviews with photos/video(16)
Awesome stay(15)
Awesome rooms(12)
Large rooms(7)
Great location(7)
Relaxing hot springs(6)
Friendly staff(6)
Tasty food(5)
Delicious buffet(5)
Negative reviews(1)
Guest User
[Non-smoking] Standard Japanese-style Room, No Indoor Bath
Stayed in Jan 2025
Travel with friends
6 review
5.0/5
Outstanding
Posted on Feb 9, 2025
room is so bigger & onsen is large both is clear and comfortable
they have free welcome drink is very nice , as we're so enjoy for this service
lobby staff is nice and english communicate is no problem
we will choose this hotel again
Melody So
[Non-smoking] Standard Japanese-style Room, No Indoor Bath
Stayed in Jun 2024
Family
4 review
4.0/5
Very Good
Posted on Aug 1, 2024
Spacious and tranquil environment
Very relaxing
Impressive buffet with a wide variety of food choice
Highly recommended for families
Franky
[Non-smoking] Standard Japanese-style Room, No Indoor Bath
Stayed in Dec 2024
Family
3 review
4.5/5
Great
Posted on Jan 9, 2025
The location, environment, and restaurant are overall satisfactory, and the entertainment facilities are complete. There are many Cantonese songs in Room K, which will satisfy travelers who love singing.
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Guest User
[Non-smoking] Standard Japanese-style Room With Indoor Bath
Stayed in Nov 2024
Family
6 review
5.0/5
Outstanding
Posted on Dec 16, 2024
The seaside room is very large, clean and comfortable, with an open-air footbath. Although the bath is not too big, the environment is comfortable. The resting area is large, with a library, massage machine, etc.
There are free drinks, alcohol, soda and coffee in the lobby and rest room.
The food in the restaurant is rich and delicious. I booked breakfast and dinner, both in buffet style. You can cook your own fish for breakfast and steam seafood for dinner.
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yoyo117
[Non-smoking] Standard Japanese-style Room With Shower Only
Stayed in Nov 2024
Family
18 review
5.0/5
Outstanding
Posted on Dec 11, 2024
The hotel's dinner buffet is very rich. There is a bus stop directly outside the hotel that leads to all locations in Shirahama. There is also a local supermarket 5 minutes' walk from the hotel for shopping.
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Guest User
[Non-smoking] Standard Japanese-style Room With Indoor Bath
Stayed in Sep 2024
Couples
3 review
4.2/5
Very Good
Posted on Nov 6, 2024
The overall environment of the hotel is clean and comfortable. Although I had to rely on Google Translate for communication during check-in, the service staff were enthusiastic and courteous to help. 
Next time I go to Shirahama, I will choose this hotel to stay.
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Mood shine
[Non-smoking] Standard Japanese-Western Twin Room With Open-air Bath (no Indoor Bath)
Stayed in Jul 2024
Travel with friends
13 review
5.0/5
Outstanding
Posted on Aug 4, 2024
There is no bathroom in the open-air bath, which is inconvenient. The room is large and very comfortable, but the pillows are too high and hard, and there are no other options, making it difficult to adapt.
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Liu Kwan Suen
[Non-smoking] Standard Japanese-Western Twin Room With Open-air Bath (no Indoor Bath)
Stayed in Jun 2024
Family
4 review
4.5/5
Great
Posted on Jul 31, 2024
The room in Shadian is new and clean. The view is very positive. The room faces the sea and is as beautiful as a painting.
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Guest User
[Non-smoking] Standard Japanese-Western Twin Room With Open-air Bath (no Indoor Bath)
Stayed in Jun 2024
Family
5 review
3.7/5
Posted on Sep 19, 2024
Convenient location, get off the bus is the hotel, the hotel large bath is very comfortable, soundproofing facilities are very poor, not suitable for children to stay, hotel meal quality is average, just full, staff work mechanically, did not listen to the needs of guests, because we are on trip.com Booking, the hotel staff made a mistake and forcibly charged the fee for one more child, although in the end Trip .com had a refund of the fee, because the fee issue lingered in the hotel for nearly an hour, it felt very bad not to receive assistance, resulting in a very unpleasant journey that day.
Finally, I want to talk about a fairly large hotel, no staff who understand basic simple English.
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Guest User
[Non-smoking] Superior Japanese-Western Twin Room, No Indoor Bath
Stayed in Jun 2024
Family
18 review
5.0/5
Outstanding
Posted on Jul 18, 2024
It was a very happy trip. It took 20 minutes to get to the hotel by bus No. 102 from Shirahama Station. The hotel is quite big. Although there is no beach in front of the hotel, it is also very nice to have the tranquility of the bay. There is a bus stop in front of the hotel. It is very convenient to take the bus to go anywhere if you calculate the time. I will come again if I have the chance.
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Jantang123
[Non-smoking] Standard Japanese-style Room With Indoor Bath
Stayed in Jun 2024
Couples
35 review
4.7/5
Amazing
Posted on Jul 9, 2024
The location of the hotel is very good, the facilities are sufficient, the hot spring facilities are sufficient, and there are soda and alcoholic beverages. The only exception is the dinner buffet, which is so-so. Overall, it is very good.
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Guest User
[Non-smoking] Standard Japanese-style Room, No Indoor Bath
Stayed in Nov 2024
Family
9 review
4.0/5
Very Good
Posted on Jan 1, 2025
The family of three is a Japanese-style room.
The facilities are relatively old, but well maintained.
The restaurant is buffet in the morning and evening, the food is good, variety and lots of people. The hot spring hotel has many facilities, many children, more suitable for families.
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Guest User
[Non-smoking] Standard Japanese-style Room With Indoor Bath
Stayed in Nov 2024
Family
10 review
5.0/5
Outstanding
Posted on Jan 12, 2025
I felt very relaxed after staying for two nights. The room was large, but the private bath was not on the terrace, but in a narrow bathroom, which was disappointing. The hotel's breakfast and dinner are all buffet style. The steamed seafood and grilled fish are special. The overall taste is good and there are many styles to choose from.
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hung
[Non-smoking] Standard Japanese-style Room, No Indoor Bath
Stayed in Apr 2024
Family
1 review
4.2/5
Very Good
Posted on Jun 2, 2024
The hotel is in a moderate location. The room is large and faces the harbor. The food is delicious and comes in many varieties. Special thanks to the lobby staff. They are not only courteous and kind. My wife had a fever in the evening. I went to the lobby to ask if there were any anti-fever medicines for emergency use. The hotel only had a thermometer that did not reduce the fever. The staff was kind enough to give me their own medicine for emergency use. My wife got better after taking it. I would like to thank this staff member and other staff members who helped me. Thank you!
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Guest User
[Non-smoking] Standard Japanese-style Room With Indoor Bath
Stayed in Oct 2024
Solo travelers
6 review
4.0/5
Very Good
Posted on Dec 25, 2024
The room is large and the view is very beautiful with a view of the sea.
The hot spring area has a water bar and a relaxation area, but the water quality is average and the smell of disinfectant is a bit strong.
The breakfast and dinner are good and very filling