Shirahama Hotels with Bars

The sea view room was great, very clean and tidy, beautiful and comfortable, private outdoor spring in the room, excellent for staying in the room. However, the meals were very disappointed that were unexpected to cost about US$600 for a night including dinner and breakfast for 2 adults and a kid. In particular, the foods for my kid were unacceptable for this price. The restaurant was not clean and the staff were not attentive. We booked the room through Trip.com and mentioned we have a 9 years old kid with us. The staff said they have no such record and required me to prove. Luckily I have the booking record in my App and showed them we did. Then, they said it should be the problem from Trip.com. And then, they said ok and would cost 25000 yen extra for my kid. I accepted, and then they said they could not provide an extra bed for my kid and reduced the cost to 20000 yen, and I also accepted. As a customer, I felt this was not attentive and not polite to request me to prove I had mentioned a kid for the booking. That’s all fine, but the quality and taste for the meals were really unacceptable at this price range, the breakfast was horrible. At last, my case wasn’t a communication problem because the staff who talked to us wasn’t a Japanese and was a native English speaker. Anyhow, the facilities and the room of this hotel were excellent, but the meals and services were not worth for this price.