VON Hotel Wanhé, Shenzhen Nanshan The MixC Reviews
VON Hotel Wanhé, Shenzhen Nanshan The MixC
South Block, Wandelai Building, No. 17 South Gaoxin South, High-tech Zone Community, Yuehai Street 1F, Nanshan District, Shenzhen, Guangdong, ChinaSee Hotel Details
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1 night
Guest Reviews
9.4/10
Outstanding
5024 review
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Verified reviews
Location9.3
Amenities9.3
Service9.5
Cleanliness9.4
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Close to metro(159)
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Negative reviews(102)
Nick_travels
Deluxe Smart Room
Stayed in Apr 2025
Couple
3 review
6.5/10
Posted on May 5, 2025
The service is just basic, hotel looks relatively new, but hygiene is not very good. For four nights bed sheets weren't changed, only pillowcase. In the bathroom was strong urine smell. Breakfast is ok, mainly Chinese cuisine. Around 20 minutes by metro from the city centre.
Response from Property: [Business First Choice] Dear guests, hello: Thank you very much for choosing to stay at VON HOTEL and sharing your feedback. We sincerely apologize for the unpleasant experience you had during your stay. Regarding the issue of bed sheets not being changed, this is completely inconsistent with our standard service procedures. We will definitely conduct a serious investigation and strengthen the training of room service staff to prevent such incidents from happening again. In response to the odor in the toilets, we have arranged for comprehensive cleaning and disinfection of all toilets and are making every effort to improve the sanitary environment. We attach great importance to the opinions of every guest and are always committed to continuously improving the quality of our service. We sincerely hope that we will have the opportunity to provide you with a more satisfactory stay experience again in the future. ——He Tao, Front Office Manager
HaruHaro
Business Smart Room (2-Bed)
Stayed in Mar 2025
Family
4 review
9.0/10
Great
Posted on Apr 27, 2025
Rare gem. Great service and location not too bad. Can take taxi or ride a bike to the mall nearby.
Response from Property: 【Business First】Dear guests, hello: Thank you for choosing to stay at VON HOTEL. Xiaowan is a cutting - edge designer hotel. All rooms in VON Hotel are equipped with a fully - intelligent voice - controlled system, providing you with convenient and high - quality services. Meanwhile, facilities such as an independently - controlled variable - frequency air conditioner, a 50 - inch KONKA LCD TV, a Minibar refrigerator, an electric kettle, and a hair dryer are also provided, giving you the most comfortable stay experience. There are also a 400 - square - meter independent viewing terrace, an independent parking lot, a business lounge area, a book bar, a gym, a 24 - hour self - service laundry room and a series of other facilities and equipment. The hotel aims to provide guests with pleasant, comfortable and convenient services. Make your journey perfect. Sincerely look forward to your next visit! Wish you a happy life!
sr’
Elegant Smart Room
Stayed in Mar 2025
Couple
7 review
10/10
Outstanding
Posted on Apr 8, 2025
Nice boutique-esk hotel near Shenzhen city central. Room was clean and well furnished with amenities.
Although the staff spoke little English, they tried their best to communicate, would like to extend special appreciation to Ms 张晓敏 for going the extra mile.
Response from Property: 【商務首選】尊敬的賓客,您好:感謝您選擇入住VON HOTEL萬和酒店,小萬是一家新鋭設計師酒店哦,VON Hotel所有房間配有全智能語音客控系統,為您提供方便快捷的優質服務。同時配套獨立控制的變頻空調、50寸KONKA液晶電視機、Minibar冰箱、電熱水壺、吹風機等設施,給您最舒適的入住體驗、還配有400平獨立觀景露台、獨立停車場、商務休閑區、圖書吧、健身房、24小時自助洗衣房等一系列設施設備;另外,酒店目前已經升級了健身區,小童户外運動樂園等等區域,酒店旨在為客人提供愜意、舒適、方便的服務。讓您的旅途盡善盡美。誠摯期待您的下次光臨!祝您生活愉快!
cj16
Family Smart Room
Stayed in Mar 2025
Family
1 review
7.0/10
Posted on Apr 12, 2025
First off, on Google Maps, the location isn’t accurate cos well.. it’s China. Better off using Trip.com or Amap for accuracy. Having said that the hotel is not bad. It’s a bit of a walk from Hi-Tech Park Station (Exit D) but the walk is quite a peaceful one. Not a lot of people and not the hustle and bustle you get in Futian. We picked this place primarily because the kid friendly room looked cute and honestly what you see is what you get. Few things though:
1) Reception do not speak English but it’s easy to get by via google translate
2) There is small area by the lifts where you can get coffee, tea and some board games to play throughout the day/night
3) 3/F is where the gym is as well as an outdoor area for kids but the toys / play area is super basic and for much younger kids (I would exercise caution)
4) The room is comfortable and there is a separate bath and toilet. Bed is comfortable as well as pillows but the walls are thin. We could hear people walking outside and kids playing on the street below
5) Lastly breakfast which was buffet was not the best. The selection of choices were not vast and I don’t think anything was fresh except for the noodles which you could ask them to cook for you
For the price though - it was good enough. Close proximity to places like Windows of the world, Coastal City, MixC Nanshan, Seaworld and OCT harbour (by cab, which is cheap and convenient).
Response from Property: 【商務首選】尊敬的賓客,您好:感謝您選擇入住VON HOTEL萬和酒店,小萬是一家新鋭設計師酒店哦,VON Hotel所有房間配有全智能語音客控系統,為您提供方便快捷的優質服務。同時配套獨立控制的變頻空調、50寸KONKA液晶電視機、Minibar冰箱、電熱水壺、吹風機等設施,給您最舒適的入住體驗、還配有400平獨立觀景露台、獨立停車場、商務休閑區、圖書吧、健身房、24小時自助洗衣房等一系列設施設備;另外,酒店目前已經升級了健身區,小童户外運動樂園等等區域,酒店旨在為客人提供愜意、舒適、方便的服務。讓您的旅途盡善盡美。誠摯期待您的下次光臨!祝您生活愉快!
Waiyin Ha
Elegant Smart Room
Stayed in Dec 2024
Couple
1 review
10/10
Outstanding
Posted on Jan 26, 2025
Very nice decorations, room is perfect in condition, receptionists are extremely helpful and there’s a really cute robot to help us with the room service, will definitely come back again!!
Response from Property: 【旅遊首選】尊敬的賓客,您好:感謝您選擇入住VON Hotel萬和酒店,酒店臨近深圳羅寶1號線高新園地鐵站和深大地鐵站,步行即可到達!同時,從酒店到國家5A級景點:世界之窗、歡樂谷、錦綉中華民俗文化村等景點僅2-3個地鐵站的距離!酒店採用智能語音客控,智能馬桶等便捷式服務~此外有滿足您多元口味的中西式自助餐廳,忙碌之餘,並提供了早餐“袋”走服務!您的滿意是對我們工作的最大肯定,也是我們不斷前進的動力。另外,酒店目前已經升級了健身區,小童户外運動樂園等等區域,我們期待有機會再次歡迎您的光臨,繼續為您提供卓越的服務。祝您生活愉快,旅途平安!
J(sg)
Elegant Smart Room
Stayed in Jun 2025
Business traveler
10 review
8.0/10
Very Good
Posted on Jul 25, 2025
Free upgrade to King size room. New and clean. Japanese styled auto toliet. Skipped 2nd day breakfast, boring and tasteless, saved the stomach for better quality food. Not much of amenities to speak of. Overall a good check in, sleep and out hotel.
Response from Property: 【商務首選・24 小時自助辦公區】尊敬的賓客:您好!感謝選擇 VON HOTEL 萬和酒店。我們以商務需求為核心,精心雕琢細節,打造高效辦公與舒適旅居兼具的品質空間。客房配備智能語音系統,輕喚即可調控燈光、空調。酒店特設24 小時自助辦公區,配備高速網絡、免費打印機及齊全辦公用品,滿足全天候文件處理、臨時會議等需求,讓辦公突破時空限制。前台免費行李寄存服務,助您輕裝出行,從容應對商務行程。旅途體面,從「衣」開始。24 小時自助洗衣房配備 專業洗衣機及烘乾機以及掛燙熨斗,一站式完成衣物洗護,隨時以整潔形象迎接挑戰。商務休閑區的 24 小時能量補給站,精選咖啡、零食等多款飲品小點,為您隨時注入活力。夜幕降臨時,3 樓觀景露台靜候您俯瞰城市燈火,在微風中平衡商務與休閑的節奏。清晨,超 48 種中西式早餐套餐喚醒活力 ,週末延至 11 點半,現切水果、暖心湯粉、香濃咖啡一應俱全,「打包袋走」服務為趕時間的您提供便捷選擇,讓每個早晨從容開啟。酒店緊鄰深大地鐵站 K 出口(步行 300 米),交通暢達全城。世界之窗、歡樂谷等景點環伺,商務之餘可隨時探索城市魅力,讓差旅更添精彩。VON HOTEL 萬和酒店以專業與熱忱,致力為您打造舒適愉悦的旅居體驗。期待成為您商務旅途的貼心夥伴!祝您萬事順遂,旅途愉快!
Guest User
Family Smart Room (Extra-Large Bed)
Stayed in Nov 2024
Family
5 review
9.5/10
Amazing
Posted on Jan 4, 2025
They stay was around the nice Mixy mall and it was a quick ride home! Super convenient location!
Response from Property: [Business First Choice] Dear guests, hello: Thank you for choosing to stay at VON HOTEL Wanhe Hotel. VON HOTEL is a new designer hotel. All rooms in VON Hotel are equipped with a fully intelligent voice guest control system to provide you with convenient and fast high-quality services. At the same time, it is equipped with independently controlled variable frequency air-conditioning, 50-inch KONKA LCD TV, Minibar refrigerator, electric kettle, hair dryer and other facilities to give you the most comfortable stay experience. It is also equipped with a 400-square-meter independent viewing terrace, independent parking lot, business and leisure area, library, gym, 24-hour self-service laundry room and other facilities and equipment. The hotel aims to provide guests with cozy, comfortable and convenient services. Make your journey perfect. Sincerely looking forward to your next visit! I wish you a happy life!
sinere
Elegant Smart Room
Stayed in Jan 2025
Business traveler
11 review
10/10
Outstanding
Posted on Feb 21, 2025
great location, great staffs 小明. friendly service。 thanks!
Response from Property: [The first choice for travel] Dear guests, hello: Thank you for choosing to stay at VON Hotel Wanhe Hotel. The hotel is close to Shenzhen Luobao Line 1 High-tech Park Metro Station and Shenzhen University Metro Station, which are within walking distance! At the same time, the hotel is only 2-3 subway stations away from national 5A-level attractions: Window of the World, Happy Valley, Splendid China Folk Culture Village and other attractions! The hotel uses intelligent voice guest control, smart toilets and other convenient services~ In addition, there are Chinese and Western buffet restaurants that meet your diverse tastes. After being busy, it also provides breakfast "bag" service! Your satisfaction is the greatest affirmation of our work and the driving force for our continuous progress. In addition, the hotel has currently upgraded the fitness area, children's outdoor sports park and other areas. We look forward to the opportunity to welcome you again and continue to provide you with excellent service. I wish you a happy life and a safe journey!
JIHO
Elegant Smart Room
Stayed in Jan 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Feb 6, 2025
Great service. Staff is nice. Room is clean. Gym can be nicer.
Response from Property: 【旅遊首選】尊敬的賓客,您好:感謝您選擇入住VON Hotel萬和酒店,酒店臨近深圳羅寶1號線高新園地鐵站和深大地鐵站,步行即可到達!同時,從酒店到國家5A級景點:世界之窗、歡樂谷、錦綉中華民俗文化村等景點僅2-3個地鐵站的距離!酒店採用智能語音客控,智能馬桶等便捷式服務~此外有滿足您多元口味的中西式自助餐廳,忙碌之餘,並提供了早餐“袋”走服務!您的滿意是對我們工作的最大肯定,也是我們不斷前進的動力。另外,酒店目前已經升級了健身區,小童户外運動樂園等等區域,我們期待有機會再次歡迎您的光臨,繼續為您提供卓越的服務。祝您生活愉快,旅途平安!
Ali Naderi Bakhtiyari
Elegant Smart Room
Stayed in Mar 2025
Couple
10 review
10/10
Outstanding
Posted on May 4, 2025
The staff here are kind and helpful, making every interaction a pleasure. The establishment is clean and offers a comfortable atmosphere that feels inviting. Its prime location right by the subway station makes it convenient for travelers. I recommend this place for anyone looking for a pleasant stay!
Response from Property: 【商務首選】尊敬的賓客,您好:感謝您選擇入住VON HOTEL萬和酒店,小萬是一家新鋭設計師酒店哦,VON Hotel所有房間配有全智能語音客控系統,為您提供方便快捷的優質服務。同時配套獨立控制的變頻空調、50寸KONKA液晶電視機、Minibar冰箱、電熱水壺、吹風機等設施,給您最舒適的入住體驗、還配有400平獨立觀景露台、獨立停車場、商務休閑區、圖書吧、健身房、24小時自助洗衣房等一系列設施設備;另外,酒店目前已經升級了健身區,小童户外運動樂園等等區域,酒店旨在為客人提供愜意、舒適、方便的服務。讓您的旅途盡善盡美。誠摯期待您的下次光臨!祝您生活愉快!
Guest User
Elegant Smart Room
Stayed in Mar 2025
Family
3 review
9.5/10
Amazing
Posted on Apr 18, 2025
A couple nights stay. Staff are generally nice, riri was someone I asked the most, but one of the other staff was adept at English so it made the hotel process more smoother, it's really thanks to that one English speaker really. Rooms are very nice, no complaints, asked for another blanket and got one immediately, kind staffs. location wise, it's a 10m walk to the MTR, breakfast are p good. Otherwise, I'd def recommend this hotel to anyone, really, just generally positive experience from me. The only issue I have is the smoking smell, but that's a given
Response from Property: 【商務首選】尊敬的賓客,您好:感謝您選擇入住VON HOTEL萬和酒店,衷心感謝您選擇下榻我們酒店,並花費寶貴時間分享如此詳盡且暖心的入住體驗!得知您對員工服務、房間環境、地理位置及早餐的高度認可,我們倍感榮幸與欣喜!全體同事都因您的稱讚備受鼓舞,那位英語流利的員工也將繼續發揮語言優勢,為賓客提供更高效便捷的服務。對於入住期間受到煙味困擾,我們深表歉意!酒店始終致力於為客人營造清新舒適的環境,目前已加強對禁煙區域的巡查與管理。您的反饋為我們指明改進方向,後續將持續優化細節,杜絕此類情況再次發生。能得到您的推薦是我們最大的動力,期待未來仍有機會為您帶來無懈可擊的入住體驗,祝您旅途順遂,萬事勝意!
Guest User
Deluxe Smart Room (2-Bed)
Stayed in Mar 2025
Family
2 review
7.5/10
Posted on Jul 1, 2025
It was ok. The only problem is that the people at the front desk didn't really speak in English?
Response from Property: 【家庭首選・小童免費早餐】尊敬的賓客,您好:感謝您選擇入住 VON HOTEL 萬和酒店,與我們一同分享家庭旅行的温暖時光~客房配備智能語音系統,輕喚即可調控燈光、空調。關於前台英語服務能力的問題,我們深感歉意 —— 這確實是我們目前需要重點提升的服務環節。為確保國際賓客的溝通順暢,前台團隊正開展每週英語會話培訓,非常抱歉因語言溝通給您帶來不便,您的反饋是我們改進的重要動力。若下次入住時需要英語服務,可提前告知我們,我們將為您安排具備專業英語能力的同事對接,確保溝通零障礙。期待以更完善的服務迎接您的再次光臨,祝您旅途愉快!——前廳經理何濤
Stella06
Business Smart Room (2-Bed)
Stayed in Mar 2025
Family
5 review
7.5/10
Posted on May 8, 2025
We didn't find any problem with the hotel, it was clean. The stuff was friendly. The gym area is a bit small, but overall, we had a good time
Response from Property: 【商務首選】尊敬的賓客,您好:非常感謝您選擇入住VON HOTEL萬和酒店並抽出時間分享您的入住體驗!得知您對酒店的清潔度和工作人員的服務態度感到滿意,我們倍感榮幸,您的認可就是對我們最大的鼓勵!關於健身房空間的問題,我們已認真記錄您的反饋,後續會持續優化完善設施細節。很高興此次入住能為您帶來愉快的體驗,期待未來能有機會再次為您提供更完美的服務,祝您生活愉快!——前廳經理何濤
Guest User
Family Smart Room
Stayed in Feb 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Mar 29, 2025
小莉 at the front desk was very helpful and very efficient in the check out process. As well as any questions we had for our day in the city.
Response from Property: 【商務首選】尊敬的賓客,您好:感謝您選擇入住VON HOTEL萬和酒店,小萬是一家新鋭設計師酒店哦,VON Hotel所有房間配有全智能語音客控系統,為您提供方便快捷的優質服務。同時配套獨立控制的變頻空調、50寸KONKA液晶電視機、Minibar冰箱、電熱水壺、吹風機等設施,給您最舒適的入住體驗、還配有400平獨立觀景露台、獨立停車場、商務休閑區、圖書吧、健身房、24小時自助洗衣房等一系列設施設備;另外,酒店目前已經升級了健身區,小童户外運動樂園等等區域,酒店旨在為客人提供愜意、舒適、方便的服務。讓您的旅途盡善盡美。誠摯期待您的下次光臨!祝您生活愉快!