WESU Apartment (Shenzhen Futian Bagualing Branch) Reviews

Response from Property: Hello, dear guest! Thank you very much for your stay and detailed comments. Your satisfaction is the greatest recognition and support for our hard work. Our store has always provided enthusiastic and positive service and a warm and comfortable living environment, so that every guest who comes to our store can live comfortably and sleep peacefully. Finally, I wish you a happy life and a smooth work. I look forward to your visit again. We will provide you with better services.

Response from Property: Hello, guest of Zunjin. First of all, thank you sincerely for your truthful feedback on this stay experience. We deeply apologize for the trouble caused to you. Your voice makes us see the loopholes in the service system more clearly. At this moment, we have implemented the improvement plan as soon as possible: 1. Regarding the location of the apartment you mentioned, the store will contact each guest in advance on the day of check-in and send detailed instructions for check-in. It may be because you use a foreign number, so we were unable to contact you in the first time. We will also feedback to the platform customer service to avoid similar situations from happening again; 2. Regarding the accommodation environment, the store has seriously strengthened the relevant training of the cleaning department, removed the mold problem in the room as soon as possible, strengthened the active service awareness of the cleaning department, and purchased special cleaning utensils and sound insulation cotton for cleaning carpets to transform the room; Thank you again for your reservation. Although this experience did not fully meet your expectations, we believe that every opinion is an opportunity for transformation. If future travel plans allow, we sincerely invite you to experience the newly upgraded room facilities so that you can see the improvement and progress of the store. Thank you again for your reservation, and I wish you good health and all the best! !

Response from Property: Hello, I am the manager of our store. First of all, thank you for choosing to stay in our store. I am very sorry for the unpleasant experience you have. The used toilet paper in the plastic bag in the bathroom you mentioned was because it was Saturday, the peak period for room check-out, and the check-in time happened to be early, resulting in insufficient staff and negligence of the auntie in cleaning. We are well aware that hygiene is the cornerstone of hotel services. Seeing the problem you reported, our store has immediately attached great importance to it. At the same time, we also contacted the relevant staff to check and sort out the problem, and ensure that similar problems will not occur. The front desk staff of the store also informed you in advance before your check-in that you can contact us at any time if you have any questions during your stay. Regarding your unexplained sound and smell, it is a pity that you did not contact us in the first time to understand and deal with it. No other guests have reported it before, including me who lives on the same floor. Except for express delivery or take-out, there has never been a similar situation. There is no smell of gas in the corridor as you mentioned. It is just the burning smell caused by the residents of other apartments who accidentally burned their food that day. As the year is coming to an end, the demand for fire and electricity in each household will increase. In order to ensure the safety of each resident, the store is just fulfilling the obligation of a landlord to check and remind. I hope you can understand more. Regarding the geographical location, the store also has certain advantages in this regard. It is very convenient to travel within 400 meters from the subway. Regarding the traffic congestion you mentioned, it is an unavoidable phenomenon because you are traveling on holidays. I believe it is difficult to avoid it in other places. We also have a special front desk studio on the same floor. The glass door of the corridor is also managed by a dedicated person on the property side 24 hours a day. You only need to touch the button to open the door. I don’t know what inconvenience you are talking about; Finally, regarding the safety and price issues you mentioned, there is a security guard downstairs monitoring and registration 24 hours a day, and it is also under the jurisdiction of the police station. All people who stay overnight in the building except the owners are registered one by one, and safety issues are absolutely guaranteed. The price you booked was during the holiday, and the normal holiday market is different from weekdays. There will also be differences in hotel facilities and services at the same price. You can also experience other hotels before making a specific analysis. Thank you again for your stay. If I am lucky enough to wait for your visit again, the store will definitely show you our growth and changes, so that you can feel a different experience. I wish you good health, all your wishes come true, and all the best! !

Response from Property: Dear guests, thank you for your love and evaluation of our store. Our store is located near the subway, with a food street downstairs, close to Huaqiangbei business district and Wanxiang Foodie Shopping Mall, which is very convenient for travel and dining. The room is fully equipped and the environment is comfortable. If you need to cook, basic kitchen utensils such as pots are also provided. We are honored to receive your praise. Thank you again for your love and support. We hope to serve you next time and bring you a more comfortable and pleasant experience. I wish you a happy life, prosperity, and all your wishes come true! !

Response from Property: Thank you very much for your recognition and support! We have been committed to providing high-quality services and comfortable accommodation experience. Your satisfaction is the greatest affirmation of our work. The store is located near the subway, with a superior geographical location and convenient transportation. There is also a food street downstairs, so you don’t have to worry about food. The room decoration style is fashionable and simple, the high-rise building has a wide view and beautiful night view. It is very suitable for friends to get together. Thank you again for your likes. We will continue to work hard to provide you with better services. May every journey of yours be filled with happy memories!

Response from Property: 非常感謝您的認可與支持！我們一直致力於提供優質的服務和舒適的住宿體驗。您的滿意是對我們工作的最大肯定。小店位於地鐵附近，地理位置優越，出行方便，樓下也有美食一條街，飲食方面也無需煩惱，房間裝修風格時尚簡約，高樓視野開闊，夜景優美。非常適合朋友聚會轟趴。再次感謝您的喜歡，我們將繼續努力，為您提供更加優質的服務，願您每一次的旅途都充滿愉快的回憶！

Response from Property: 非常感謝您的認可與支持！我們一直致力於提供優質的服務和舒適的住宿體驗。您的滿意是對我們工作的最大肯定。小微不知道您是否手誤點錯4星評價了呢~小店位於地鐵附近，地理位置優越，出行方便，樓下也有美食一條街，飲食方面也無需煩惱，房間裝修風格時尚簡約，高樓視野開闊，夜景優美。非常適合朋友聚會轟趴。再次感謝您的喜歡，我們將繼續努力，為您提供更加優質的服務，願您每一次的旅途都充滿愉快的回憶！

Response from Property: Thank you for your five-star review. It is an impressive guest. The employees in the store are all well-trained and are relatively professional. If anything happens during the check-in process, just contact the front desk guy. The store sees the guest Remarks will be made to meet the needs as much as possible. There are many food options around the store. It is more convenient to go to Huaqiang North and Dongmen Pedestrian Street from the subway station. Thank you again for your five-star praise and support. Welcome to visit the store next time. I wish you the best. Happy life~

Response from Property: 感謝您對小店的滿意呀，期待您的下次光臨，小店一定會再接再厲獲得您的五星認可，祝您生活愉快

Response from Property: 非常感謝您的認可與支持！我們一直致力於提供優質的服務和舒適的住宿體驗。您的滿意是對我們工作的最大肯定。期待您的再次光臨，我們將繼續努力，為您提供更加優質的服務，願您每一次的旅途都充滿愉快的回憶！

Response from Property: 親得到您的認可是我們家的榮幸能為您提供熱情的服務和高質量的產品是我們畢生的追求，我們將給親帶來最好的入住環境。期待您的下次入住!

Response from Property: 非常感謝您的認可與支持！我們一直致力於提供優質的服務和舒適的住宿體驗。您的滿意是對我們工作的最大肯定。期待您的再次光臨，我們將繼續努力，為您提供更加優質的服務，願您每一次的旅途都充滿愉快的回憶！

Response from Property: 感謝您對房間的評價，我們很高興您對小店的支持和喜歡。您的入住體驗是我們第一追求~入住期間有任何需求都可以及時與我們的前台小哥聯繫，我們會盡最大的努力滿足您的需要給您一個良好愉快的入住體驗。小微不知道您是否手誤點錯4星評價了呢~小店位於地鐵附近，出行方便，房間乾淨舒適，風格簡約時尚，是情侶出行遊玩或家庭聚會的不二之選哦。再次感謝您的喜歡！希望您在深圳的旅程過得愉快！如果將來再次訪問深圳，希望還能為您提供美好的入住體驗~

Response from Property: 尊敬的客人，您好!非常榮幸您選擇小店。衷心向您對於酒店服務的認可表示感謝。棲居於22-23層之間，享一應俱全的現代化智能設施及優越的地理位置。期待與您再次相遇，祝您生活愉快，身體健康!