Sapporo Tokyu Rei Hotel

Sapporo Tokyu Rei Hotel Reviews

Sapporo Tokyu Rei Hotel

Ward, Minami 4 Jonishi, 5 Chome−１, Chuo Ward, Sapporo City, Hokkaido, 064-8509, JapanView Hotel Details
Sapporo Tokyu Rei Hotel
Sapporo Tokyu Rei HotelSapporo Tokyu Rei HotelSapporo Tokyu Rei Hotel
Check available rooms for your travel dates
We Price Match
1 night

Sapporo Tokyu Rei Hotel Guest Reviews

4.4/5
Very Good
1036 review
Verified reviews
Location4.6
Amenities4.2
Service4.3
Cleanliness4.4
Filter by:
Sort by:
All reviews(1036)
Positive reviews(993)
Reviews with photos/video(237)
Easy to get around(141)
Delicious breakfast(109)
Convenient for shopping(75)
Close to metro(66)
Strange smell in room(25)
Perfect for business trips(23)
Delicious buffet(19)
Luggage delivery service(11)
Negative reviews(42)
Chambrane
Superior Triple Room
Stayed in Feb 2025
Family
13 review
4.0/5
Very Good
Posted on Mar 17, 2025
You get 2 beds for a triple room if you book for 2 pax. Don’t expect the third bed. Was disappointed to not have an extra bed. My second time staying at this hotel but some things has changed in the past 2 years. Everything else was great. Location was great. View was great from 12 floor too. You can see the ferris wheel.
Response from Property: Thank you for your feedback regarding your recent stay with us. We apologize for any disappointment regarding the bed arrangement in your room. Our policy is to provide the standard bedding configuration based on the number of guests booked. We're glad to hear that you enjoyed the location and views from the 12th floor. Your comments are valued, and we appreciate your continued patronage.
Anonymous User
Standard Twin Room - Non-Smoking
Stayed in Dec 2024
Family
6 review
5.0/5
Outstanding
Posted on Feb 26, 2025
Great location where you can shopping and find restaurants easily. The room is clean and big enough for two luggages.
Response from Property: Thank you for your kind feedback. We are delighted to hear that you enjoyed our prime location and found your accommodations to be spacious and clean. Your satisfaction is our priority.
SHEENA
Standard Double Room - Smoking
Stayed in Dec 2024
Travel with friends
2 review
3.5/5
Posted on Jan 25, 2025
This hotel is a little old and the smoking room is not recommended as after we checked out all the clothes smell of smoke! But the one thing i like is every level has a laundry room! And if you book day trips from klook or kkday the pick up point is usually from this hotel!
Response from Property: Thank you for sharing your feedback regarding your recent stay. We acknowledge your concerns about the smoking room and its impact on your belongings. We appreciate your positive remarks about our laundry facilities and convenient tour pick-up services. Your insights are invaluable to us as we strive to enhance our guests' experiences.
Cassandra Ng Leigh
Superior Triple Room
Stayed in Oct 2024
Family
25 review
5.0/5
Outstanding
Posted on Nov 29, 2024
We had a great stay at Sapporo Tokyu Rei Hotel. Many restaurants and cafes open until very late. It takes around 25 mins walk to Stellar Place through the underground. The breakfast was good too.
Response from Property: Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay with us and appreciated the nearby dining options and breakfast offerings. Your satisfaction is our priority, and we hope to welcome you back soon.
Guest User
Standard Single Room - Non-Smoking
Stayed in Feb 2025
Solo travelers
1 review
5.0/5
Outstanding
Posted on Mar 21, 2025
Really nice place and center
Zhen Q Harman Lin
Standard Twin Room - Non-Smoking
Stayed in Aug 2024
Couples
61 review
3.2/5
Posted on Sep 30, 2024
Not to my expectation. Goof place for a night sleep only, very busy hotel and lots of organized group tourists. Not really like it, so crowded in the lobby.
Response from Property: We apologize for falling short of your expectations. We value your feedback regarding the crowded lobby and organized group tourists. Your comfort is important to us, and we will address these concerns. Thank you for bringing this to our attention. Best regards, Sapporo Tokyu REI Hotel.
Amos74
Standard Twin Room - Non-Smoking
Stayed in Aug 2024
Family
5 review
5.0/5
Outstanding
Posted on Nov 10, 2024
Love this hotel so much! Locate right in the middle of the city! Susukino is the most busiest street in Sapporo! Eateries, pub and entertainment facilities all around the hotel!!!!!
Response from Property: Thank you for your positive review! We are delighted to hear that you enjoyed our central location in the heart of Sapporo. We hope you had a wonderful time exploring Susukino and its vibrant surroundings. Looking forward to welcoming you back soon! Best regards, Sapporo Tokyu REI Hotel
Lingguohui
Standard Single Room - Non-Smoking
Stayed in Jan 2025
Solo travelers
8 review
4.2/5
Very Good
Posted on Mar 3, 2025
good location, good breakfast, but front desk man who register for me not friendly (only him, others may be good)
Response from Property: Thank you for your feedback. We are pleased to hear you enjoyed our location and breakfast. We appreciate your comments regarding the front desk service and will take them into consideration for our team's ongoing improvement.
Ino Amoyo
Standard Single Room - Non-Smoking
Stayed in Jan 2025
Solo travelers
3 review
4.2/5
Very Good
Posted on Mar 1, 2025
Location is perfect!The train and street is just a few meters.Bus to Airport is a block away.Resto/Cafe @lobby side. Its in the center of Susukino.
Response from Property: Thank you for your kind words regarding our location and amenities. We are delighted to hear that you found our hotel conveniently situated in the heart of Susukino. Your feedback is greatly appreciated, and we look forward to welcoming you back.
Guest User
Superior Triple Room
Stayed in Feb 2025
Family
7 review
5.0/5
Outstanding
Posted on Mar 9, 2025
good location at the center of Susukino. love the breakfast with variety of options..
Response from Property: Thank you for your kind words regarding our prime location in Susukino and the variety of breakfast options we offer. We are delighted to hear you enjoyed your stay with us.
J. Simon
Standard Twin Room - Smoking
Stayed in Dec 2024
Solo travelers
10 review
4.5/5
Great
Posted on Mar 12, 2025
Location: Less than 10 mins walk from the subway i.e. Susukino station. There is an underground walkway that is lined with shops connecting Susukino station to both Odori and Sapporo stations. Service: Check-in was fast and easy. Just showed them my booking via Trip.com and all settled in less than 15 mins. Facilities: The hotel is connected directly to a shopping mall. Food: Choose from a wide variety of complimentary tea packets and the breakfast buffet was awesome.
Response from Property: Thank you for sharing your positive experience at Sapporo Tokyu REI Hotel. We are delighted to hear that you enjoyed our convenient location, efficient check-in process, and the variety of facilities we offer, including our connection to the shopping mall and the breakfast buffet. Your feedback about the complimentary tea selection is also much appreciated.We look forward to welcoming you back in the future.
Guest User
Standard Twin Room - Smoking
Stayed in Dec 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 11, 2025
This hotel exceeded our expectations in terms of the room quality and amenities as well as the excellent service provided by the hotel staff. The place was not spiffy clean but also got that that very homey feel. The winter season makes this hotel even more attractive as it comforts you well amidst the cold outside the premises. The breakfast was unique and we enjoyed the variety that was available daily. The location is also the best as public transportation is easily accessible but we were mostly taking cabs as we booked arrangements in other places that were a bit far and this was the last leg of our Japan vacation and we had less strength to us public transportation. We truly recommend this hotel especially to groups and families visiting Sapporo.
Response from Property: Thank you for taking the time to share your delightful experience at Sapporo Tokyu REI Hotel. We are thrilled to learn that our room quality, amenities, and the service provided by our staff exceeded your expectations. Your recognition of our unique breakfast offerings and the comfort of our hotel during the winter season is greatly appreciated.While it warms our hearts to know you felt a homey atmosphere, we also acknowledge your feedback regarding cleanliness. We strive to maintain high standards, and your comments will be taken into consideration for our ongoing efforts in enhancing guest satisfaction. We are pleased that our location facilitated easy access to public transport, even though we understand the convenience of taxis for your travel needs. Thank you for recommending our hotel to other travelers; your support means a lot to us.
王小東
Standard Twin Room - Non-Smoking
Stayed in Dec 2024
Couples
4 review
4.7/5
Amazing
Posted on Jan 9, 2025
Very nice renovated room in double beds with nice view. Location is superb. Metro Susukino exit 4 with elevator therefore it is trouble free when I checked in with large luggages. Overall it’s beyond expectation stay.
Response from Property: Thank you for your kind words regarding our renovated rooms and excellent location. We are delighted to hear that your stay exceeded expectations and that our facilities contributed to a hassle-free experience.
Hawie
Standard Twin Room - Smoking
Stayed in Nov 2024
Family
34 review
3.7/5
Posted on Jan 1, 2025
quite expensive @new year, waiting room until 3, still have to wait to check the room, breakfast is the same 3 days, nothing special.
Response from Property: Thank you for your feedback regarding your recent stay. We understand your concerns about pricing during peak periods and the wait times for check-in. We strive to provide a satisfactory breakfast experience and appreciate your comments.
PN Lim
Standard Twin Room - Non-Smoking
Stayed in Oct 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Dec 22, 2024
Outside Hotel
Response from Property: Thank you for your positive feedback regarding your experience outside our hotel. We appreciate your support and hope to welcome you back soon to enjoy more of our services.