Homeinn · neo (Shenzhen Nanshan Subway Station) Reviews

Response from Property: Dear Guest, Thank you for taking the time to share your experience with us. We are pleased to hear that you found our accommodation to be of good quality and reasonably priced, especially considering its location near the market and bazaar. We understand that this building was originally designed as a local living quarters, which may have resulted in a somewhat unique floor plan. However, we have made every effort to ensure that each room offers a comfortable and private stay, for example, a normal bathroom with a wall and wooden door instead of an open bathroom. We are pleased to learn that you found the room quiet at night and that our staff was friendly. We look forward to welcoming you back in the future and hope to have the opportunity to further improve your stay.

Response from Property: 尊敬的客人，非常感謝您選擇入住我們酒店並留下寶貴評價。我們深知房間大小可能會影響您的入住體驗，由於酒店本身的空間佈局和定位，可能在空間方面未能完全達到您的期望，對此我們深感抱歉。不過，我們一直致力於在有限的空間內為客人提供最大的便利和舒適，後續我們也會持續評估優化房間的佈局。關於酒店吵鬧的問題，可能是我們的隔音措施還有待加強。我們已經安排專人對酒店各區域的隔音情況進行全面檢查和評估，會盡快採取有效措施來改善，比如增加隔音材料、優化門窗密封等，努力為每一位客人營造一個相對安靜的休息環境。再次感謝您的反饋，我們會不斷改進提升，期待您的再次光臨，相信我們會有更好的表現。

Response from Property: 感謝您對小如的肯定、讚美和支持。您的五分好評就是我們的燃料，有了燃料就能飛的更遠，更高。小如會不斷努力，不斷完善，為奔波在路途中的人兒提供最温暖的“家”。

Response from Property: 尊敬的賓客，您好！非常感謝您的本次入住與好評，小如很榮幸能有您一路同行，賓客的滿意是我們永恆的追求，我們會加倍努力做的更好。小如期待您的再次光臨，祝您生活愉快！

Response from Property: 尊敬的客人，感謝您對我們酒店環境及地理位置的認可！我們始終以整潔舒適的環境迎接每一位賓客，並致力於為住客提供便利的出行體驗。期待您的再次光臨，我們將持續優化服務品質。

Response from Property: Xiaoru is very happy to see your 5-point praise. I hope that every guest who comes to Xiaoru will feel as warm as returning home. I feel very honored to see your good comments. Xiaoru will not forget its original intention and provide you with a better experience. I look forward to meeting you again!

Response from Property: Dear guest, thank you very much for taking the time to share your experience of staying in our hotel. We hope you will understand and correct any omissions that may occur while we are serving you. Your satisfaction is our greatest pride. Maintaining high-quality service is our unremitting pursuit. We look forward to seeing you next time and wish you all the best!

Response from Property: Dear guest: First of all, thank you for taking the time to leave your detailed comments here. Dear, it's a pity that I couldn't get your 5-point praise. We will keep improving. With your support, Xiaoru's tomorrow will be better and better. I am Xiaoru, waiting for you here, and look forward to your stay again! We welcome you to visit our hotel again in the near future. Finally, Xiaoru wishes you good health and smooth work! Looking forward to seeing you again~

Response from Property: 感謝您對小如用心服務的肯定喔！希望能成為您出門在外的首選~ 為了給您一個完美的住宿體驗，小如從不停止腳步。還是熟悉的味道，還是熟悉的人，温馨，舒適的家，靜候您下次光臨。

Response from Property: Dear guest: First of all, thank you for taking the time to leave your detailed comments here. Dear, I'm sorry that I didn't get your 5-point praise. With your support, Xiaoru's tomorrow will be better and better. I'm Xiaoru, waiting for you here, and look forward to your stay again! We welcome you to visit our hotel again in the near future. Finally, Xiaoru wishes you good health and smooth work! Looking forward to seeing you again~

Response from Property: Dear guest, Thank you very much for choosing to stay in our hotel and taking the time to give us feedback about your experience. We are deeply sorry for your unpleasant experience. Regarding your mention of dissatisfaction with the male service staff, we have attached great importance to it and will immediately launch an internal investigation to understand the specific reasons, strengthen the training and management of service staff, and ensure that similar problems do not occur again. Regarding the issue of takeout delivery, this was indeed a mistake in our work. We have communicated with the relevant service team and made it clear that when there is a delay in takeaway delivery, the needs of the guests should be prioritized. If the situation is urgent, the service staff should personally deliver the meal to the guest's room instead of asking the guest to go downstairs to pick up the meal by themselves. We will strengthen supervision and management in this regard, improve service processes, and prevent such incidents from happening again. Once again, we sincerely apologize for the inconvenience caused to you and look forward to seeing you again.

Response from Property: Dear guests: Hello! First of all, we would like to express our sincerest apologies for the bad stay experience you have experienced. We have made a detailed record of your feedback on the small room, dampness, damaged window switches and severe noise, and will immediately make comprehensive adjustments. Regarding the noise problem, we will add sound insulation measures, such as adding sound insulation strips, to minimize the impact of external noise on guests. In addition, regarding your mention of earplugs being provided in the room, our original intention was to provide guests with an extra layer of protection to deal with some possible minor situations, but obviously we failed to meet your expectations this time, which was our mistake. We are fully aware of the importance of accommodation environment to guests. We fully understand your dissatisfaction, which completely goes against our original intention of providing every guest with a comfortable accommodation experience. We value your feedback and it will be a key driving force for us to improve our service quality and accommodation conditions. We hope you can give us a chance to make amends and stay again to experience our changes.

Response from Property: 尊敬的客人：您好！非常感謝您選擇入住我們酒店並抽出寶貴的時間給予我們如此高的評價。您的滿意就是對我們最大的鼓勵，我們一直致力於為每一位客人提供優質的服務和舒適的住宿體驗，看到您對我們酒店的認可，全體員工都感到無比欣慰。期待您的下次光臨，我們將一如既往地為您提供最貼心的服務！

Response from Property: We are honored to see that you have given high praise to our rooms, services, location, facilities and value for money! Especially the mattress can make you sleep comfortably, which is exactly what we pursue. Thank you very much for your recommendation. We will continue to work hard to provide every traveler with a warm and comfortable accommodation experience. We look forward to seeing you again and wish you a pleasant journey!