DoubleTree by Hilton Hotel New York City - Chelsea Reviews

Shoebox size of a room for a king bed with “Empire State building”. Terrible room. Terrible.

Clean and tidy. Very nice customer service with free luggage storage

The receptionist should be a Mexican woman with a very bad attitude. The floor and walls of the room we checked in were as shown in the picture below↓. We asked the receptionist if we could change the room. The girl replied as follows: If the wall is broken, we can paint it for you. If the floor is broken, we can glue it for you! We asked in return, do you want to renovate it for us within 48 hours of our stay? The check-in experience was very bad, and the service at the front desk was very bad

The location is very convenient, right in Manhattan, very close to the Empire State Building. The subway is also very convenient

This hotel is average except for its good location. The service and facilities are particularly bad. The front desk is slow to check in. They are still not very skilled at checking in prepaid rooms and there is no smile at all. The two elevators are small and always crowded. One of them broke down. The breakfast is OK, simple but with fresh fruits and good ingredients.

1. Bad service! The front desk had already checked me in. Without anything going on, the front desk left me alone and ran to the elevator to chat with the white guests and give them mineral water. They ignored me for at least 3 minutes. When I checked in, I asked for mineral water to be taken upstairs, but the front desk pretended to be deaf and dumb. 2. The sound insulation of the room is very poor, you can hear everything in the corridor! 3. Going up and down dozens of floors is carried by a very small elevator. It is basically impossible to take the elevator during breakfast and check-out time.

The elevator feels a bit small and you often have to wait a long time.

The location is good but the room is too small. The price/performance ratio is OK, but the air conditioner is so noisy! The bed is a bit soft, unlike double tree specifications! We live on the 25th floor, the city view from the window

It's a pretty good hotel. The location is very good. It's very convenient to travel. It's a bit slow to wait for the elevator. The breakfast in the hotel is very good and rich. However, the gym is too small and the treadmill is always broken. It's not suitable for fitness.

The location is OK, the service is poor, and the breakfast is not very good. You have to wait for a long time

Service: very enthusiastic Hygiene: good

booked 3 nights under HHonors Diamond level. Discovered mouse feces in drawer, called front and asked us to take a pic of it and show them. We did and it got cleaned. It was handled but gross and embarrassing to have to take a pic and bring to front desk amongst other guests. There are two elevators at this hotel. One was broken the whole time. At one point on Saturday morning none of the elevators were working and we were 20+ floors up. For over $1800/3 nights really expect more. Bed was decently comfortable, water pressure was great. Good location. Things happen, I just can’t recommend this hotel especially for the price paid and level of loyalty. Service at front desk seemed indifferent. Not up to brand standard.

this hotel has the worst service I’ve ever seen. The housekeeping stepped on/crushed one of my expensive eczema steroid ointments and got it all over my clothes and did not clean it up or say anything, I saw it hours later and it had bleached several of my clothes including a 100 dollar brand new lululemon top. When we called to ask for help on the issue of reimbursement they just said they would ask housekeeping and hung up. So not only are my clothes ruined, we did not receive any help and my 150 dollar ointment I got 3 days prior is completely empty. Then on Day 1 of our stay one out of two elevators broke down and they shut it down and on day 2 the other elevator broke down. Everyone was stuck in the lobby for an hour before they advised people to take the stairs. Some had to walk up to the 25th floor.

DO NOT STAY HERE! We stayed here to attend a friends baby shower and see the city. the elevator is ALWAYS broken, we were on the 14th floor and had to wait almost 30 minutes for the elevator going up..we always took the stairs going down because it was faster. Breakfast is expensive and gross, I suggest going to one of the many restaurants outside to eat, it will definitely be better than the garbage they have. Our toilet kept over flowing, making it uncomfortable to use the washroom and shower due to the toilet water smell + the rooms are tiny so the room smelt as well. when we called the front desk, the staff (Mark) was very rude and dismissive. when we asked to switch rooms due to the toilet constantly overflowing and wetting the ground, he said we could not be switched..when I asked to speak to a manager I was in disbelief to find out it was HIM! no customer service at all. This hotel is pretty costly, but the location is convenient…sometimes the convenience isn’t worth passing up on comfort, good service and your experience. DO NOT, I REPEAT DO NOT STAY HERE. And if you have an encounter with Mark, expect an unwelcoming face, rude + unprofessional attitude and terrible customer service.