Mercure Shenzhen Nanshan Shenzhen Bay Reviews

Very nice stay at the Mercure again! Hospitable team thanks to 小雅 for checking us in and providing us an upgrade 😃 Value for money choice in the Nanshan district which js close to Shenzhen Bay border. Will stay again! The housekeeping team is so warm, drafting hand written cards for each guest! Amenities have a nice aroma with citrus smell ♥️

I am very happy to stay here. The staff are very friendly. Stephen as a front office, he helped me so much and gave outstanding service. I surely recommend this hotel for everyone!

I was assigned to a window facing DARK alley! I took a picture and attached below. I don’t think I booked such ROOM during the booking! This is a DOWNGRADED ROOM !

**Hotel Review: Good Value, but Service Needs Serious Improvement** Overall, our stay at the hotel was perfectly fine for the price. The accommodations were clean, comfortable, and met our basic needs without any glaring issues. Located in a residential area, the hotel is convenient but does come with the expected high traffic during rush hours—something to keep in mind if you’re on a tight schedule. However, while the hotel itself offers good value for money, the service experience left much to be desired. The staff’s knowledge of the local area, including basic information like metro routes, was surprisingly lacking. For a hotel that presumably caters to travelers, this is a significant oversight and something management should address through better training. The real turning point, though, was the aggressive push for positive reviews. During our stay, we extended by one night due to unfinished business. That evening, a male front desk staff member approached me out of the blue, insisting I write a positive review and include his name. To be clear, I had no prior interaction with him, and his approach was not only unprofessional but downright uncomfortable. At one point, he even asked to take my phone to write the review himself—an utterly disrespectful and invasive request. The next morning, as we checked out, a female staff member repeated the same behavior, going so far as to half-chase us from behind the desk to demand a review. The only exceptions were two gentlemen on the day shift, one of whom was an intern, who conducted themselves with far more professionalism and courtesy. While I understand that reviews are crucial for business, the aggressive tactics employed here had the opposite effect. What could have been a positive review highlighting the hotel’s value for money was overshadowed by the uncomfortable and pushy behavior of the staff. It’s a shame, because with better service, the good reviews would come naturally—no coercion needed. Honestly, I felt like a prey in a poaching ground. It was quite scary and they came on hard and strong, not even taking hints when i said "I'll write a review later I'm quite pressed for time". Management should seriously reconsider their approach to staff training and KPIs. Placing less pressure on employees to solicit reviews and instead focusing on genuine guest satisfaction would go a long way. After all, good service speaks for itself, and no one enjoys feeling like they’re being strong-armed into leaving a glowing review. A little less sass from the staff and a little more class would make all the difference.

Although I am primarily a business traveller, I visited the Mecure for a family stay I booked the suite to accommodate way wife’s work and bedroom myself and child could utilise. Excellent breakfast choice, ideal location for those familiar with SZ. I stayed 3 nights and booked the same suite for my family to stay a further 4 nights. So highly recommended and Stephen the manager was particularly accommodating. Also to note the juice and goods are supplied with the room so another pleasant surprise.

The best breakfast buffet at this category of hotels. Front desk personnel are very friendly and accommodating, upgrading our room automatically. Thumbs up.

Very clean and modern hotel. I enjoyed my stay here. The selection of breakfast was quite good and suitable for different tastes. The nearest subway stop is about a ten minute walk. I would stay here again.

Not close to subway, but everything else is great. New condition, fully automated light, curtain, smart toilet. Indoor Swimming pool too with additional charge !

Location is great, staff are helpful and friendly. the room is nice and clean. It comes with fruit platter. 

An easy and comfortable experience. Easy check in and check out. Great location. Quiet and value for money.

A small cozy hotel in the heart of Shenzhen city room is well managed come with free 500ml bottle water and fruit but small is slightly small in size . And the gym need to upgrade .

Clean tidy, friendly staff and good service. I will stay again, located in my old neighborhood!♥️💜

I am very pleased with this hotel's service. Manager Li was so kind to upgrade my room. The breakfast was abundant. There are also a swimming pool and a gym. I will come back again if possible.

Having seen lots of good reviews, I decided to book this hotel for a weekend away in the city. However, the hotel is disappointing. It is located in a busy area, and next to a community which meant that it was noisy in the evenings (and I assume why they left free earplugs on the bedside table). The hotel itself also looks tired, and the room delivery robot looks like it hasn't been cleaned for a long time. My biggest annoyance though, is that I went out for the day and left the 'do not disturb' light on - but the housekeepers still let themselves into my room as new water bottles had been placed in the room and the bins emptied. The cups in my room were also dirty, and the view from my floor was not good. The soundproofing between rooms is also poor, and every time my neighbour shut their door, the walls shook. If you are looking at the reviews for this hotel, do so with caution. The receptionist took my phone off me, saying that they wanted to check my booking, but then took the time to write a review of the hotel by herself (of which I have attached a picture). The review praises the people at reception, but also talks about how the breakfast was good - I did not pay for, or eat breakfast during my stay here. I did not write this review, and if I had known what she was doing I would've asked for my phone back. I would not recommend this hotel, there are much better in the area at a similar price. A huge disappointment.