Guanlan Shanshuitianyuan Tourism Culture Garden Reviews

Response from Property: 尊敬的客人，感謝您選擇入住我們的酒店，並對我們的服務提出寶貴意見。我們非常重視您的反饋，並對未能完全滿足您的期待深表歉意。關於自助早餐的選擇問題，我們提供的是中式自助早餐，，很遺憾未能滿足您對咖啡的需求。我們會認真考慮您的建議，在保留中式特色的同時，增加咖啡等飲品選擇。目前水上樂園因重新裝修屬於閉園狀態暫停開放，遊樂園屬於室外項目受天氣影響會暫時關閉，我們深表遺憾。很高興您認可我們團隊的熱情服務，這讓我們倍感鼓舞。我們將持續改進，力求為您創造更優質的度假環境。再次感謝您的寶貴意見，期待以更好的面貌迎接您的下次光臨！

Response from Property: 我們的生活中，最讓人感動的日子，總是那些一心一意為了一個目標而努力奮鬥的日子，為了您的滿意，山水田園會一直努力下去，感謝您的支持，祝您生活愉快。

Response from Property: 尊敬的顧客，感謝您的反饋！很高興聽到您對住宿的整體體驗感到滿意。乾淨的環境和舒適的住宿確實是週末放鬆的關鍵。雖然早餐選擇不多，但品質還不錯，這也能為一天的開始提供足夠的能量。希望您下次再來時，能有更多愉快的體驗！如果有其他需求或建議，隨時告訴我們哦！

Response from Property: 針對您的差評，我們深表歉意。您的反饋對我們至關重要，我們將立即核查問題根源並整改。若因服務或設施未能達到預期，期待您能通過私信或電話告知具體問題，以便我們針對性改進。再次感謝您的直言，祝您生活愉快！

Response from Property: Dear guest, thank you for your comments. We would like to express our sincere apologies for any inconvenience caused during your stay. We have recorded the several questions you mentioned and fed them back to relevant departments for verification and handling. Your feedback enables us to find the shortcomings in our services in a timely manner, and will help us to continuously improve our services and provide guests with a better stay experience. We look forward to your coming again.

Response from Property: 尊敬的貴賓，您好，很高興您能喜歡山水田園，我們會再接再厲不辜負您的好評。期待再次光臨，祝：生活愉快，萬事順遂！

Response from Property: 非常感謝您抽出時間分享入住體驗，更感謝您對我們酒店的認可與推薦！看到您提到前台小莫的熱情服務讓您感到温暖，我們由衷地為團隊有這樣優秀的夥伴而自豪，一定會把您的肯定轉達給她，讓這份温暖繼續傳遞給更多賓客～您對衞生潔凈、出入便利和免費停車的認可，正是我們日常服務中最看重的細節。每一份肯定都是我們前進的動力，期待未來能再次為您提供貼心服務，下次入住時不妨試試這些特色設施，相信會給您的旅途增添更多驚喜～ 祝您生活愉快，萬事順意～ 🌟

Response from Property: 親愛的賓客，非常感謝您再次選擇我們並抽出時間分享遊玩體驗！看到您在週日的假期裏感受到了不同的熱鬧氛圍，小客服也跟着開心～ 暑期確實是全家出遊的好時候，我們特意增設的小型玩水設施能讓小朋友們盡情撒歡，就是最棒的反饋啦～您提到的湖景房露台和床頭插座小細節，我們都記在心裏啦～ 寬敞的空間搭配湖景風光，再加上貼心的用電便利，希望能讓您的入住更舒心～ 關於早餐，我們已經收到您的反饋，後續會努力豐富餐品款式，爭取下次給您帶來更多驚喜～再次感謝您的多次光臨和真誠好評，期待很快能在園區再次見到您和家人的笑容，祝您生活愉快呀！ 🌟

Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to seeing you again and we will serve you wholeheartedly.

Response from Property: Dear guests: Thank you for choosing to stay in our hotel and for your valuable comments on our services. We sincerely apologize for the unpleasant experience you encountered during your stay. Regarding the problem of old facilities, we have formulated a renovation plan and will gradually upgrade the hardware environment. The professional training of service staff will also be strengthened to ensure more enthusiastic and efficient service. If the front desk phone is not answered in time, we will immediately check and rectify it to avoid similar problems from happening again. For restaurant dishes, we have conducted a strict review of food procurement and hygiene management, and put the optimization of breakfast categories on the agenda, striving to provide richer and healthier meal options. The problem of mosquitoes in the park will also increase the frequency of disinfection and improve the environment. Your feedback is our motivation for improvement. If you have the opportunity to visit again, I hope to bring you a brand new experience. Thank you again for your supervision and understanding!

Response from Property: Dear guest, thank you for your feedback. We attach great importance to your stay experience and deeply apologize for the cramped room space, inconvenient bathroom design and mosquito problems you mentioned. In response to the issues you raised, we will immediately take the following improvement measures: Space optimization: We will re-evaluate the room layout, give priority to adjusting the bathroom facilities, and ensure that necessities such as trash cans can be placed reasonably. Hygiene management: Strengthen mosquito extermination, increase the frequency of regular mosquito extermination, and equip the room with mosquito repellents such as electric mosquito coils. Check-out policy: Although the industry generally implements a 12 o'clock check-out system, we will ask the front desk to proactively provide flexible check-out services when the room status allows. Your opinions are very important to us, and we have forwarded this feedback to the management team for special rectification. I look forward to the opportunity to provide you with a better service experience.

Response from Property: Dear guests: Hello! Thank you for choosing to stay in our hotel and giving us your review. We apologize for your comments regarding the poor cleanliness of the room, hair on the floor, odor in the bathroom, and weak shower. This was indeed a mistake in our work. We have arranged special personnel to check and rectify it, strengthen the supervision of the cleaning process, improve the cleaning standards, and also investigate the hydraulic problems and resolve them as soon as possible. You mentioned that the price includes hot springs, breakfast and evening shows, and that the room is spacious and the environment is beautiful. We are very happy that you appreciate these aspects. We will continue to maintain our strengths and work hard to improve our shortcomings. Thank you again for your feedback and we look forward to having a better experience next time you stay. I wish you a happy life!

Response from Property: Dear guests: Hello! Thank you for taking the time to share your stay experience. Your feedback is very important to us. First of all, we are deeply honored that you mentioned that the hotel has a beautiful overall environment, excellent design, high-quality water performances and beautiful hot spring environment. Your appreciation of the spaciousness of the room and your affirmation of the mosquito-free and classical design are also the direction we strive for. However, we sincerely apologize for your pointing out that there are few restaurants in the park and the food prices are high. We are aware of this issue and will work to increase dining options within the park while keeping prices under control to provide you with more affordable choices. Regarding the room soundproofing issue, we have noted it and will take measures to improve it as soon as possible to ensure that you can have a quieter environment next time you stay. We deeply regret the park's charging issues and the animal welfare situation. We promise to re-evaluate the park’s charging policy to ensure its rationality and transparency. At the same time, we will strengthen our attention and management of animal welfare to ensure they are properly cared for. We understand that these issues have impacted your overall experience, and we are deeply sorry for that. Your feedback is the driving force of our progress. We will continue to improve and hope to provide you with more satisfactory services in the future. Thank you again for your valuable comments and we look forward to seeing you again. I wish you a happy life!

Response from Property: Dear guest: First of all, we would like to express our deepest apologies for your unpleasant stay experience. We value your feedback and hope to address your concerns and improve our service through the following responses. 1. Regarding the room type, we have noticed that you did not note your request for a fishing room when booking, which led to a misunderstanding in the room arrangement. We will strengthen the management of the reservation system to ensure that even if guests do not make clear remarks, their reasonable needs can be met as much as possible. 2. Problem with the front desk service attitude. We are deeply sorry for the attitude of the front desk supervisor. We have investigated the incident and conducted serious criticism and education on the relevant personnel. We will strengthen the service awareness training of our employees to ensure that every employee can treat guests with a smile and enthusiasm. 3. Regarding the room change process, we admit that there are shortcomings in the room change process. We will reorganize and optimize the room change process to ensure that when guests request a change, it can be handled quickly and effectively to avoid similar situations from happening again. We will take this incident as an opportunity to comprehensively improve our service quality and management level. Thank you for your valuable comments. We will continue to work hard to provide you with a better stay experience. Once again, we sincerely apologize and look forward to your next visit.