Novotel Shenzhen Watergate (Futian Huaqiangbei) Reviews

Response from Property: Dear guests, hello! Thank you for staying at Novotel Watergate Shenzhen. We are honored to bring you a satisfactory experience. We will continue to work hard to provide every guest who comes to the store with a caring and comfortable service experience. We welcome you to visit again!

Response from Property: Dear guests, hello! Thank you for staying at Novotel Watergate Shenzhen. We are honored to bring you a satisfactory experience. We will continue to work hard to provide every guest who comes to the store with a caring and comfortable service experience. We welcome you to visit again!

Response from Property: Dear guest, hello! First of all, please accept our sincerest apologies. We deeply regret the inconvenience you encountered during your stay. Your feedback is extremely valuable to us. It directly points out the shortcomings in our service. We will take immediate measures to rectify it. 1. Regarding the problem of damaged facilities in the room, we sincerely apologize for this. We have notified the engineering department to inspect and repair the facilities in all rooms to ensure that similar situations do not occur again. 2. We apologize for the shortcomings of the night bed service. We will retrain all employees to ensure that they are familiar with all service processes, including night bed service, to provide more professional and meticulous service. 3. Thank you for your recognition of our employee Wenwen. We received the information that you did not bring the charger and sent the charger to your room as soon as possible, but you happened to be out at that time, so it was not appropriate for us to enter your room without your permission. In addition, there are 2 devices in the hotel lobby that can provide power bank services. 4. Food safety has always been our top priority. It is not only strictly managed and controlled within the hotel, but also strictly supervised by relevant departments! Your understanding of the expiration date of food may be due to differences in habits. The production date is displayed on the bottom of the bottle, which is mistaken for the expiration date. We have accurate records of all the food in and out. When you find any doubts or help during your stay, you can immediately contact the hotel's 24-hour duty manager for a quick response and explanation. However, the untrue comments you made without getting the corresponding answer greatly affect the reputation of the hotel. We kindly ask you to delete the untrue comments about the beverage. We sincerely hope that you can give us a chance to provide you with a perfect stay experience when you visit next time. If you have any further comments or suggestions, please feel free to contact us. Thank you again for your attention and support!

Response from Property: 尊敬的賓客，您好！ 感謝您選擇萬德諾富特酒店並分享您的入住體驗， 謝謝您對酒店的肯定及員工服務的認可，期待您的下次光臨！

Response from Property: 尊敬的賓客您好！感謝您選擇萬德諾富特酒店並分享您的入住體驗。同時也感謝您對酒店位置的認可。很抱歉在您此次入住遇到的問題，在入住期間您有任何需要幫助的或者想表達的意見，我們大堂副理都會很熱情的處理您反饋的問題，我們期待您的下次光臨！希望您有一個更好的入住體驗！

Response from Property: 尊敬的賓客，您好！感謝您的點評及對萬德諾富特酒店的喜愛。也很高興我們前台的服務得到您的認可。我已經把您的評論分享給我們團隊，鼓勵我們繼續努力，期待您的再次光臨！

Response from Property: Dear guest, hello! Thank you for staying at our hotel and sharing. We are glad to receive your recognition, which will also become our motivation to continue to work hard and make progress. We look forward to serving you next time!

Response from Property: 尊敬的賓客，您好！感謝您對酒店地理位置的認可，希望您的每一次入住都能開心，酒店位於市委周圍，毗鄰荔枝公園，京基100和地王大廈，步行大約10分鐘，我們共同期待您再次入住我們酒店

Response from Property: Dear Guest, Warm greetings from Novotel Watergate Shenzhen!Further your recent visit to the hotel. I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning. We all look forward to welcoming you back soon!

Response from Property: Dear guest, hello! Thank you for choosing Novotel Wanda. We are also sorry that you did not have a pleasant stay during your stay. We will feedback your concerns to the relevant departments for follow-up and processing. I wish you a happy life and thank you again for staying at Novotel Wanda.

Response from Property: 尊敬的賓客，您好！感謝您選擇深圳萬德諾富特酒店，您的讚賞和對酒店的滿分推薦是對我們最好的鼓勵，期待與您的再次相聚！

Response from Property: 尊敬的賓客，您好！感謝您對酒店地理位置和服務的認可，希望您的每一次入住都能開心，你提的建議我們已反饋給了相關部門，酒店位於市委周圍，毗鄰荔枝公園，京基100和地王大廈，步行大約10分鐘，我們共同期待您再次入住我們酒店！

Response from Property: Dear guest, hello! Thank you for choosing Novotel Wonderland and sharing your stay experience. We are deeply sorry and apologize that your stay did not meet your expectations. We will train and improve our employees' business skills and service attitude in the future. We sincerely hope to have the opportunity to serve you again and wish you all the best!

Response from Property: Dear guest, hello! Thank you for staying at the hotel and sharing. We are very happy to receive your recognition. This will also become our motivation to continue working hard and making progress. We look forward to serving you next time.