Hilton Shenzhen Futian Reviews

The Hilton Shenzhen Futian is an exceptional hotel that delivers outstanding service, a prime location, and superb value for money. From check-in to check-out, the staff—especially Bonnie, Zoey, and Cilia—go above and beyond to ensure a seamless and welcoming experience. The rooms are modern, spacious, and impeccably maintained, offering the perfect blend of comfort and style, thanks to the excellent housekeeping team. Whether you’re visiting for business or leisure, the hotel’s central location makes it incredibly convenient, while the level of service rivals that of top luxury hotels. Highly recommended for an effortless and enjoyable stay in Shenzhen!

The condition of our room and executive lounge, breakfast restaurant, location are so good. Especially I have never seen the perfect manager who worked MAR 1 morning. I can not remember his correct name. I think his name is EATHAN(?). Please good luck to him. Everything was so good! Thanks to ETHAN :)

Fantastic stay for the family. They were hospitable and accommodating. The breakfast was very good. Ethan was a great host.

Very good service and room Febriana, the supervisory was very helpful during my stay

The service was great, thanks to Ethan ❤️, the room was clean, although I would expect to have an espresso machine in an executive room A great breakfast buffet as well with polite and welcoming staff

Location of the hotel is near the metro station, very convenient to get around. Hotel room seems slightly dated but is clean and comfortable. Staff is also very nice to help us with our request for late check out. Overall would recommend others to stay here!

Front desk staffers Lucien,Peter ,Victor is nice, Restaurants staff also very nice and helpful

Food is nice. And service is good also. Especially Febriana.

Amazing breakfast with a good variation. Hotel is well kept and looks very new. Staffs are friendly and able to communicate in simple English. I will definitely stay here again. Moreover, it’s nearby a metro station.

Excellent location, nice big rooms, great breakfast… but what made this hotel stand out was the service. It was my dad’s birthday and they arranged for a cake to be ready for him when he returned in the evening… what a lovely surprise! After checking out, I left my luggage for safe keeping, but I lost the ticket when I went back for pick up. A big shout out to Zoey and Richard at Hilton for helping me out and I was able to reclaim my luggage really quickly and without stress! The only negative I have to say was that I purchased the afternoon tea and happy hour package, but the afternoon tea was just some ham sandwiches, fruits, cakes and drinks on a “help yourself” system. Not quite the 5-star quality I expected. I will definitely come back but will only go for the breakfast option as that was really nice.

Irene,Cici,Nico is pretty cute,I like them,Nice hotel and staff

front desk staff is pretty good, Keno,Nicole,Cici is helpful

Comfortable bed ,Victor,Lucien,Kayla is professional and nice

Victor,Peter,Kayla is kind ,The room has beautiful views