Phantom X Esports Hotel (Nanshan Sihai Subway Station Store) Reviews
Phantom X Esports Hotel (Nanshan Sihai Subway Station Store)
南海大道1069号联合大厦6楼, Nanshan District, Shenzhen, Guangdong, ChinaSee Hotel Details
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1 night
Guest Reviews
8.8/10
155 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.8
Amenities8.7
Service8.9
Cleanliness8.8
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All reviews(155)
Positive reviews(147)
Reviews with photos/video(32)
Awesome stay(30)
Awesome rooms(24)
Great value for money(11)
Classy environment(10)
Good Internet(8)
Easy to get around(7)
Many amenities(3)
Friendly front desk staff(2)
Negative reviews(8)
Reecebrady
Audio-visual Double Bed Room (Aurora TV)
Stayed in Feb 2025
Solo travelers
18 review
10.0/10
Outstanding
Posted on Mar 22, 2025
I changed room. For this price I get a beautiful desk, window and a projector, with more space. I’m so happy with this hotel and the amenity the space allows me
Response from Property: 謝您對小店支持和厚愛,陪伴是最長情的告白,感謝有您的選擇,祝您開心每一天,期待下次再見!
Salem46
Audio-visual Double Bed Room (Aurora TV)
Stayed in Apr 2025
Solo travelers
19 review
8.0/10
Very Good
Posted on May 25, 2025
Not bad for solo travel
Response from Property: 每一份喜愛,都是來自心靈深處的感動和微笑,能讓您滿意是我們由衷的心願!祝願萬事順意,好運每天!
Anonymous User
Guestroom (Double Bed)
Stayed in Oct 2024
Couples
16 review
10.0/10
Outstanding
Posted on Nov 3, 2024
The hotel environment is comfortable and quiet, the room is clean and sanitary, the computer configuration is as described, and I can play various online games and stand-alone games smoothly, and the WiFi is smooth. The surrounding transportation is convenient, right next to the subway. There is no need to wait when checking out, and the deposit will be refunded directly. Went here with friends, the price is very cost-effective, it is a very good choice.
Original TextTranslated by Google
Response from Property: 此美言甚歡喜,如沐春風在心間呀!感謝小可愛的讚美,我們會以超一流的性價比回饋親的關愛和支持,我們衹做最好的給您,期望獲得您的最大滿足於肯定!願親倖福快樂每一天!
Anonymous User
Audio-visual Double Bed Room (Aurora TV)
Stayed in Sep 2024
Solo travelers
1 review
7.7/10
Good
Posted on Oct 23, 2024
It feels really good. The computer configuration is okay, the mouse and keyboard are clean, and the room is generally in good condition. The service attitude is great. I sent a message to the front desk in the evening to help me get something. It was brought to me in a few minutes. Friends who like to surf the Internet will definitely choose it.
Original TextTranslated by Google
Response from Property: It’s great that you like us. Time flies so fast. You are very important. You can walk away for a while, but don’t be separated. I will miss you. I look forward to meeting you next time. Don’t let us wait too long~
Guest User
Cozy Queen Room
Stayed in Dec 2024
Business travelers
48 review
3.0/10
Posted on Mar 2, 2025
Very average, the waiter who has money now. Can I smoke after I finish my work?
Original TextTranslated by Google
Response from Property: Hello, I'm sorry that we didn't provide you with satisfactory service. We are very sorry. We will definitely improve our service and you are welcome to visit us next time.
Guest User
Business 2-bed Room
Stayed in Jan 2025
Couples
23 review
4.5/10
Posted on Feb 12, 2025
The environment and facilities are quite average, but the price is quite cheap
Original TextTranslated by Google
Response from Property: Dear guest: If your stay is good, I hope other hotels can give you a small 5-star rating and a New Year's Coke.
Anonymous User
Cozy Queen Room
Stayed in Jan 2025
Business travelers
1 review
2.0/10
Posted on Mar 1, 2025
Bad service. The room smells bad. Not clean. The walls are dirty.
Original TextTranslated by Google
Response from Property: Hello, I'm sorry that we didn't provide you with satisfactory service. We are very sorry. We will definitely improve our service and you are welcome to visit us next time.
Anonymous User
Guestroom (Double Bed)
Stayed in Sep 2024
Other
2 review
2.0/10
Posted on Nov 1, 2024
Staying in an e-sports hotel is definitely for fun with friends. First of all, the deposit is very expensive and it is deducted mercilessly. The computer configuration is not as high as described. It crashes when playing Black Goku.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your comments on our hotel. We look forward to visiting you again and wish you a pleasant journey!
Guest User
Guestroom (Double Bed)
Stayed in Sep 2024
Solo travelers
4 review
2.0/10
Posted on Oct 8, 2024
This hotel is basically the kind of dark hotel in a building that was renovated. It is actually called Xinhe Hotel. Needless to say the environment, the toilet is full of mold, I am afraid to go to the toilet, and the bedding is stained with blood. , the most awesome computer, the configuration is okay, but can you imagine that the keyboard and mouse are still black even after being wiped 4 times, and the keyboard pad is left with a gray mark if you scratch it casually. If you have some conditions, you should spend an additional 100 yuan to find another e-sports hotel. Well, this pure hotel can't survive the transformation.
Original TextTranslated by Google
Response from Property: Hello customer, you said that there are some problems with the room. If you are not satisfied with the room, you can cancel it. Moreover, you stayed in our hotel for 3 days and you were informed of your check-out time. If you exceed the time limit, you will be charged. , thank you for your stay.
Guest User
Cozy Queen Room
Stayed in Jul 2024
Business travelers
5 review
2.0/10
Posted on Aug 22, 2024
This is the first time I've stayed in such a small room in more than 20 years of business travel.
Original TextTranslated by Google
Response from Property: Dear customer, you have booked a special price single room. The room area and pictures are provided on the booking platform. If you are not satisfied with the room, you can contact the front desk to cancel it. Thank you for your stay.