Cypress Lane Hotel(Vanward City store) Guest Reviews
4.6/5
Very Good
542 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
Filter by:
Sort by:
All reviews(542)
Positive reviews(515)
Reviews with photos/video(115)
Friendly front desk staff(57)
Large rooms(45)
Convenient for shopping(44)
Perfect for business trips(20)
Delicious breakfast(19)
Located downtown(13)
Good views(5)
Stayed multiple times(4)
Negative reviews(27)
Heiko
High end big bed room panoramic french window+urban landscape+mini mini refrigerator+free drinks
Stayed in Sep 2024
Business travelers
28 review
4.0/5
Very Good
Posted on Oct 27, 2024
It’s a nice clean room in a good location close to shopping and food. Every time I am in Shangyu, I stay at this place.
Response from Property: 非常感謝您的評價,尚柏酒店位置非常優越,周邊距離【曹娥廟】【中華孝德園】【舜帝陵】【龍山景區】均在10多分鐘車程,可以沉浸感受孝女曹娥的故事,欣賞舜耕羣雕的氣勢,還能感受悠悠曹娥江的魅力風景,每個城市都有它的歷史待你細細聆聽,Cypress Lane Hotel邀您再來感受!
Guest User
Fashion Room
Stayed in Aug 2023
Couples
69 review
5.0/5
Outstanding
Posted on Sep 14, 2023
It's located inside a shopping mall, lot of restaurants and shopping nearby, even late night food street is just opposite the hotel. Friendly staff
Response from Property: Dear guests: Thank you very much for your stay and appreciation! I'm glad to bring you a good time for your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We are eager to look forward to your visit again! Welcome to come back and experience it again. I wish you a happy life!
TravelBoy89
Standard Double Room
Stayed in Jun 2022
Solo travelers
5 review
5.0/5
Outstanding
Posted on Jul 31, 2022
This was one of the most comfortable stays I have had in a long time. The room was clean and was cleaned daily and everything put in place to ensure I was comfortable. The space was almost like I was at home. Management helped in every way possible with directions and suggestions and yes information on COVID testing to ensure that safety health measures are always adhere to. Thank you to Mr Wang and the team for an enjoyable stay and experience at Cypress Lane Hotel.
Response from Property: 尊敬的賓客:您好!有時幸福只是一種感覺,衹要用心感受,它時刻縈繞在我們身邊,記憶中的很多東西,因為幸福的感覺,時間再久,心境依然不變。享受生活,分享喜悦,感謝您對我們的喜愛,因為有您,我們是幸福的!
Anonymous User
Xin Yue Superior Business Travel Queen Room - Wide view + smart toilet + mini mini refrigerator
Stayed in Nov 2023
Couples
9 review
3.5/5
Posted on Dec 12, 2023
服务:12
环境:12
设施:12
Response from Property: 尊敬的賓客:您好!感謝親的入住和分享!衹要您滿意,我們付出再多的努力也是幸福的!期待您的再次入住!
Guest User
High end big bed room panoramic french window+urban landscape+mini mini refrigerator+free drinks
Stayed in Jul 2024
Couples
3 review
5.0/5
Outstanding
Posted on Aug 10, 2024
Good!
Response from Property: 非常感謝您的認可,很開心能夠參與到您的旅途。酒店客房標配全景落地窗户【視野開闊】、【迷你小冰箱】提供免費飲品,商旅和商務房型還配有【智能馬桶】,衹為讓您的旅途更加舒適。再次感謝您的認可,Cypress Lane Hotel期待您的再次光臨哦!
Guiyu
High end big bed room panoramic french window+urban landscape+mini mini refrigerator+free drinks
Stayed in Mar 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Apr 19, 2024
Checking in at the front desk was quick and convenient, parking was free, the service was good, shopping malls were nearby and it was very convenient to eat, the bed in the room was very comfortable and I was very satisfied, the environment was also good
Original TextTranslated by Google
Response from Property: Thank you very much for your recognition of Shangbo Hotel. Cypress Lane Hotel is located at the most prosperous commercial street in Shangyu. The hotel is connected to the basement of Wanhecheng and is across the road from Datong Shopping Center and Times Square Food Street, which is very convenient. There are Haidilao, Waipojia, Green Tea, Pizza Hut, Starbucks Reserve, Holiland, etc. around, and countless quality food will start a food journey for you. Cypress Lane Hotel looks forward to experiencing it with you again!
Guest User
High end big bed room panoramic french window+urban landscape+mini mini refrigerator+free drinks
Stayed in Feb 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 21, 2024
The room is very clean! There are many delicious foods around, very convenient!
Original TextTranslated by Google
Response from Property: Thank you very much for your recognition of the surrounding facilities of Cypress Lane Hotel. Cypress Lane Hotel is located at the most prosperous commercial street in Shangyu. The hotel is connected to the basement of Wanhecheng and is across the road from Datong Shopping Center and Times Square Food Street, which is very convenient. There are Haidilao, Waipojia, Green Tea, Pizza Hut, Starbucks Reserve, Holiland, etc. around, and countless quality food will start a food journey for you. Cypress Lane Hotel looks forward to experiencing it with you again!
kevndy
High end big bed room panoramic french window+urban landscape+mini mini refrigerator+free drinks
Stayed in Dec 2023
Business travelers
39 review
4.5/5
Great
Posted on Jan 13, 2024
The real city center, the room is in the city, this price should be OK. The most important thing is that it can receive foreign guests. The breakfast is not very rich, improve the quality and style of breakfast.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your visit, and we sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise, and we are more motivated to move forward. We hope to have more opportunities to serve you!
Anonymous User
High end big bed room panoramic french window+urban landscape+mini mini refrigerator+free drinks
Stayed in Nov 2023
Travel with friends
5 review
5.0/5
Outstanding
Posted on Dec 27, 2023
I came here to visit friends and found the nearest hotel. It is very convenient near the mall. There are free parking coupons. The environment is very good. You can see the mountain view opposite. There are free drinks in the mini bar in the room. It is a good experience. I will stay here again next time! !
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Sometimes happiness is just a feeling. As long as you feel it with your heart, it will always be around us. Many things in our memories are because of the feeling of happiness. No matter how long it takes, our mood will remain unchanged. Enjoy life and share joy. Thank you for your love for us. We are happy because of you!
Guest User
Heart Superior Twin Room - Light Sleep + City view + Mini mini refrigerator
Stayed in Oct 2023
Travel with friends
7 review
5.0/5
Outstanding
Posted on Dec 10, 2023
The hotel is in a very good location, right in the city center. Next to it is Wanhecheng Shopping Plaza, which has everything from food to shopping. The accommodation conditions are quite good, the price is not high, the facilities are intact, and the breakfast is also quite good.
The picture below shows the dishes of Huijun Shangyu Restaurant next to the hotel, which are delicious and reasonably priced.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! We met you by chance, and you chose us by chance. There are too many choices in life, and each of your choices is a kind of fate. Thank you for letting us meet you. Your thoughtfulness and care will surely bring you warmth for a lifetime. Looking forward to meeting you again!
Guest User
Xin Yue Business Queen Bed Room - good sleep + smart toilet + multi-angle movie viewing + mini mini refrigerator
Stayed in Apr 2024
Family
16 review
4.5/5
Great
Posted on May 3, 2024
The room size is generally OK. The king-size bed is spacious, which is good. However, the bathroom light always goes out automatically, and some of the decorative surfaces in the room are damaged and dirty, and the maintenance is not good enough.
Original TextTranslated by Google
Response from Property: Dear guest, hello, I am the hotel manager. Thank you very much for your comments on the hotel. Regarding the problem of the bathroom light automatically turning off, we have arranged engineers to check the business king-size rooms one by one and make improvements. We have also asked the guest rooms to check the problems with the room decoration one by one. I would like to express my sincere apologies to you! Thank you very much for your valuable suggestions! I am very happy to get your recognition of the hotel room space and beds. All room types of the hotel are equipped with [floor-to-ceiling windows], and the business room types are equipped with [2m king-size beds]. The hotel has a clear view and the 2m king-size bed is safe for sleep. Shangbo Hotel takes every problem seriously and looks forward to your visit again!
Anonymous User
Heart Superior Twin Room - Light Sleep + City view + Mini mini refrigerator
Stayed in May 2024
Travel with friends
2 review
2.2/5
Posted on Jun 21, 2024
It took me a long time to connect to WiFi, but it kept getting disconnected! !
Original TextTranslated by Google
Response from Property: Dear guests, hello! We are very sorry to learn about the problem of internet usage during your stay in this way. After entering the password for the hotel network, you need to pass the public security SMS verification. Everyone's mobile phone model is different, and sometimes the verification interface will not jump to the verification interface. The situation you mentioned may occur. So when you encounter any problems during your stay, please contact our front desk and we will solve it as soon as possible, and we will definitely solve it! I apologize again and wish you a happy life!
Jiuxianlaozhou
Heart Superior Twin Room - Light Sleep + City view + Mini mini refrigerator
Stayed in Mar 2024
Business travelers
117 review
5.0/5
Outstanding
Posted on Apr 7, 2024
It is very convenient to drive to Shangyu, and parking is convenient and safe. The hotel has complete facilities, which basically meet the needs of business trips. The breakfast is also very delicate and delicious, and the bedding is very hygienic. I will definitely stay here again next time I come to Shangyu.
Original TextTranslated by Google
Response from Property: Thank you for your affirmation of our Shangbai Hotel. Our breakfast is a combination of Chinese and Western food. The open counter has [freshly cooked] wontons and noodles, which are steaming delicious. The restaurant allows [handmade DIY] wraps, which are very popular among children. Breakfast has self-service drinks, Chinese buns, stir-fry area, Western bread area, fresh fruits and vegetables, warm porridge... There are more than 60 varieties. At the same time, the latest [hot salty soy milk] is launched recently. It is highly recommended and will definitely fill your taste buds. Cypress Lane Hotel cares about your daily health!
Anonymous User
High end big bed room panoramic french window+urban landscape+mini mini refrigerator+free drinks
Stayed in Feb 2024
Couples
1 review
1.0/5
Posted on Mar 28, 2024
Poor hygiene, the tissues were left over from last time and were not changed at all, the front desk had a very bad attitude, the drunk neighbor made a scene in the corridor for an hour in the middle of the night, and there was no soundproofing. In short, it was a mess!
Original TextTranslated by Google
Response from Property: Dear guest, hello, we are very sorry that you have had an unpleasant stay. We sincerely apologize to you! In order to comply with the environmental protection requirements of the regulatory authorities, we will retain the paper towels that meet the reuse standards, and will also provide an additional set of new paper towels. If you have additional needs, please contact us and we will deliver it again. As a service industry, the hotel's employees have basic service qualities, and the hotel is also doing regular training. Maybe we have not been thorough in our words, and we apologize to you! If other guests affect your stay at night, you can contact our 24-hour front desk at any time. We will handle it properly, or help you change rooms, or help you change floors, etc. At present, no explanation can save your unhappiness at the time. We sincerely invite you to come to Shangbo Hotel again and give us a chance to make up for it. I apologize to you again! ——Hotel Manager
Oleg
High end big bed room panoramic french window+urban landscape+mini mini refrigerator+free drinks
Stayed in Feb 2024
Business travelers
11 review
4.7/5
Amazing
Posted on Mar 27, 2024
My first hotel in China.
This is my first time rating.
The cleanliness of the room leaves much to be desired. Yes, they remove the trash, change the towel, water and tea every day, BUT when on the last day of my stay I dropped the charger under the bed and looked. Lots of dust and used contraception. It’s good that I lived until the last day and didn’t know this.
Now for the good stuff. The location of the hotel is excellent, there are many shopping centers nearby and where you can eat for every taste. The rooms are quiet.
Kitchen for breakfast (I'm not a fan of spicy food), I was always full.
Original TextTranslated by Google
Response from Property: Dear Sir, thank you very much for your evaluation of the hotel. We sincerely apologize for the unpleasantness during your stay! The problem you reflected is indeed because we did not do our job well. At present, we have cleaned the bottom of the bed and carried out three-level inspections of employees, room managers, and duty managers to ensure that it can be maintained as usual. I hope this episode will not affect your mood during the journey. I apologize to you again! If you have the opportunity, we sincerely invite you to come to Shangyu again, come to Shangbo Hotel again, and wish you a happy and enjoyable journey in China. ——Hotel Manager