Shanghai Fengxian District Hotels

It is unrealistic to expect the camping base to be too good. I give it 4 points for sure. There are many mosquitoes and there is nothing you can do about it. There are mosquito coils and many other bugs. It is still recommended to spray some insecticide in the accommodation area every day and prepare some toilet water and wind oil. If you wait, you will definitely be bitten, and you will definitely need it. We are not prepared, so we can only bear it! The activities are small and the children are very happy. It will be better if more people go together!

I read the reviews saying it was a state-owned hotel in Fengxian, so I was looking forward to staying there. I was not satisfied with the hotel experience. First, someone got stuck in the elevator, and then the hair dryer in the room took half an hour to dry my hair 70-80%. This was the first time I encountered this in so many hotels. I recorded a video of the hair dryer blowing next to the disposable towels, and the towels didn't move much. It was blown from 11:30 to 12 o'clock, and the paper towels were used up after just a few sheets of paper on the day of check-in. I could still hear various door slamming sounds when I went to bed at 1 o'clock in the morning. The sound insulation effect was not very good. I suggest that employees stay in their own hotel to experience it.

As a multi-generational family traveling with seniors and children, we chose the Sheraton Fengxian Baohua, hoping for a comfortable holiday. The hotel's hardware truly stood out – the spacious and grand public areas, generous room layouts, and excellent location (adjacent to Qingxi Ancient Town and Shanghai Fish) all laid a solid foundation for our trip. However, the 'soft services' during this stay were a major disappointment, starting strong but quickly deteriorating. The management shortcomings exposed during the peak holiday season were particularly regrettable. **I. Positive Highlights: Robust Hardware, Heartfelt Frontline Service** 1. **Excellent Hardware Facilities:** The hotel's overall decor is modern and elegant. The high-ceiling lobby design feels open and bright, guest rooms are spacious with good soundproofing, and the mattresses offer medium firmness, making them suitable for elderly guests. Its prime location is a significant advantage, with Qingxi Ancient Town within walking distance and attractions like Shanghai Fish and Fengxian Museum all within a 15-minute drive. 2. **Heartwarming Support from Frontline Staff:** Despite frequent issues at the management level, our housekeeper, Auntie Duan Xiubi, was an absolute lifesaver. When we faced the predicament of no spare duvets (the front desk claimed, ”all spare bedding was used up”), she proactively intervened. She not only quickly found pillows and personally put on clean duvet covers but also thoughtfully told us, ”It's busy during the holidays, no need to rush, make sure you get some rest first,” and even wished us to ”have fun.” Her enthusiasm, resourcefulness, and sense of responsibility injected warmth into the stark management shortcomings, becoming the sole 'service highlight' of our stay. **II. Negative Experience: Disorganized Management, Slow Service Response** 1. **Chaotic Check-in Process, Excessive Communication Burden:** Our group arrived at 11:30 AM to discuss check-in time, clearly stating that ”the whole family would go out for lunch and return around 1:00 PM to check in.” However, upon our punctual return at 1:00 PM, only one of our three booked rooms was ready. Considering the holiday crowd, we proactively suggested, ”we'll gather in one room to rest first,” but this wait stretched to 2.5 hours. It wasn't until 3:30 PM, after multiple calls, that the remaining room cards were delivered by a robot, with no human providing any updates on the progress. The elderly and children grew tired from waiting in the cramped room, and the lobby sofa area was also full, offering no alternative resting spot. The experience was extremely poor. 2. **Basic Services Missing, Superficial Emergency Handling:** Upon checking in, we found no spare duvets in the room. When we called the front desk, the response was, ”There are too many guests during the May Day holiday, all spare bedding has been used up.” Such a shortage of basic guest supplies indicates a serious miscalculation of holiday occupancy by the hotel. It was only after our persistence that Auntie Duan managed to arrange for a blanket (not standard bedding), while the front desk never proactively followed up or apologized. 3. **Passive Management, Relying on Frontline Staff to ”Firefight”:** From check-in delays to supply shortages, the core problem stemmed from management's disorganized coordination: a lack of oversight on cleaning progress, insufficient guest supply reserves, and no emergency mechanisms in place. When faced with guest requests, the front desk merely robotically repeated ”please wait” and offered no solutions (such as prioritizing access to a lounge area or providing complimentary drinks), creating a stark contrast with the proactive efforts of the frontline staff. **III. Summary and Recommendations** If rated comprehensively as ”5/5 for hardware, 3/5 for service,” the hotel's solid foundation in hardware is certainly commendable. However, the service details proved to be a significant weakness, especially during peak occupancy, where management flaws directly exacerbated guest inconveniences, making it extremely unfriendly for multi-generational families with elderly and children. **Suggested Improvements:** 1. During holidays, optimize cleaning schedules in advance and display real-time room readiness status to minimize guests' unproductive waiting time. 2. Stock sufficient basic guest supplies (e.g., duvets, cribs) to prevent passive situations where supplies run out. 3. Management needs to proactively take responsibility for coordination, rather than leaving frontline staff to ”put out fires” alone. Basic compensation solutions (such as late check-out or dining discounts) could be offered to alleviate guest frustration. Finally, a special thank you to Auntie Duan Xiubi. Her presence made us believe that if the hotel truly prioritizes supporting and training its frontline staff, the service experience would undoubtedly see a qualitative improvement. We hope management will listen to the voices from the ground and not allow heartwarming individual efforts to be undermined by disorganized management. (Note: This experience is based on the May Day holiday in 2025; regular service may vary and is provided for reference.)

I recommend this hotel in Fengxian. Friends who drive around can experience it. The hotel is designed in an Art Deco Shanghai style, modern and smart👍. The design of the public areas and guest rooms is full of decorative details, and the public areas are equipped with aromatherapy and background sound. The lobby has an open layout, with multiple negotiation areas surrounding the front desk and bar, achieving an interactive mode of modern business travel👍. The guest room combines the elements of neo-Chinese style and Shanghai style of Art Deco, equipped with smart panels and voice control, showing the characteristics of modern simplicity, stability and texture, providing a warm and smart living experience👍 The breakfast buffet is very good! Exceeding the standards of many five-star hotels~The restaurant is very design-oriented👍! Modern, simple and new Chinese design style enhances the style and quality of the space 👍 Refreshing ~ The dishes are rich, the ingredients are fresh, and the coffee is Peet's ~ The hotel also has a gym and laundry room, free parking, and the waiters have good looks and temperament, and the service is enthusiastic.

The hotel is conveniently located, and the surrounding life is convenient, and there is no worry about eating and shopping. The front desk service is enthusiastic, the check-in procedures are done quickly, and they also take the initiative to introduce the nearby bus routes. The room is clean and bright. Although the decoration is not luxurious, it is fully equipped. The bed is moderately soft and hard, and I sleep very comfortably. The bathroom is separated into dry and wet areas, with sufficient hot water and a hair dryer. The details are very considerate: mineral water is replenished every day, and the cleaning aunt will fold the messy clothes. The breakfast is rich in variety, and the buns, porridge, and side dishes are all homely and comfortable to eat. When checking out, the front desk also gave a small bag of tissues, which is not expensive but warm.

Excellent service, they are quick to respond and very helpful. We changed to a villa coz we have a dog with us. The room that we stayed though had a really strong smell that triggered sinuses, they gave us a machine but it did not help at all. We have to open the sliding door the whole time to minimize the smell and to have air circulation. Few cobwebs and some bugs in the room, a thorough cleaning will solve this issue. The location is perfect if you want to get away from the city center and have a great relaxing time with the family. Awesome facilities! We enjoyed the outdoor pool so much and the green field for your fur baby to walk around. Very thoughtful service if you have a fur baby with you, they provide a bed, blanket and some toys, and accessible poop bags everywhere 🐶. A great place to stay and have a relaxing time with the family.

Facilities: Very good. The hotel room I have stayed in so far is relatively good. The first impression is very good. It is worth recommending to family and friends. Hygiene: Very clean, really clean. After getting up in the morning, I pressed the cleaning button and the waiter came to clean immediately. I asked what needed to be cleaned. It was really good. Environment: The geographical environment is good. There is a Longhu Tianjie nearby where you can go shopping. The lobby is also very bright. Service: The service attitude is very good. Xiao Tao is very patient and the service is very good. I met a few very considerate staff. I will come again next time if I have the chance.

The central air-conditioning in the room does not cool. The weather in Shanghai warmed up around March 23. The air-conditioning outside the room and the reception hall was cooler than the room. The hotel management should review and observe every day. Maybe you can try it yourself. Everyone feels different temperatures. Guests should be able to freely choose cooling or heating instead of leaving them with no choice. The central air-conditioning in the room does not cool. The weather in Shanghai warmed up around March 23. The air-conditioning outside the room and the reception hall was cooler than the room. The hotel management should review and observe every day. Maybe you can try it yourself. Everyone feels different temperatures. Guests should be able to freely choose cooling or heating instead of leaving them with no choice.

The room was very nice, the front desk was very welcoming, and seeing that I was traveling with a child, they upgraded the room and gave the child snacks and milk. It's a very good hotel with a high cost performance. The food was also good and delicious.

Chen Wenchao, the hotel front desk, gave us a warm reception. The hotel room was clean, there were parks nearby, and the breakfast was rich. It was a very satisfying accommodation experience.