Shanghai Fengxian District Hotels

I recently stayed at the Courtyard Marriott in Fengxian, and it was a thoroughly enjoyable experience. The hotel strikes a great balance between comfort, service, and modern design. Rooms: The room was spacious, clean, and well-appointed with thoughtful touches. The bed was especially comfortable, and I appreciated the strong water pressure in the shower. Everything felt fresh and well-maintained, contributing to a relaxing environment after a long day. Service: The staff was consistently professional and attentive. Check-in and check-out were both smooth, and any requests I made were handled promptly. While not everyone spoke fluent English, they were eager to assist and always did so with a positive attitude. Dining: Breakfast offered a good mix of local and Western dishes. I found the variety and quality to be above average for a business hotel. The restaurant staff was courteous and ensured the dining area remained clean and well-stocked throughout service. Facilities: The gym and public areas were clean and modern. I didn’t get a chance to use the meeting rooms, but they looked well-equipped. The hotel also had a calm, business-friendly atmosphere that made it ideal for both work and rest. Location: Situated in Fengxian, it’s a bit outside central Shanghai, but perfect if you have business in the area. It’s relatively easy to access via Didi or taxi. The nearby surroundings are quiet and safe, with a few local restaurants and convenience stores in walking distance. Overall: A solid choice for both business and leisure travelers seeking comfort and consistency in Fengxian. I would definitely consider staying here again and recommend it to others looking for a dependable Marriott experience outside the city center.

This room is booked for the elderly and children. I especially like it. It is very convenient to live. The room is clean and the breakfast is delicious.

The hotel has an elegant environment, and Mr. Tang from the front office provides considerate and thoughtful service! The room is spacious and comfortable, the facilities are modern and exquisite, and the surrounding scenery is pleasant. Whether it is a business trip or a leisure vacation, it is an excellent choice. I will come again next time. The breakfast tastes very good and has a rich variety. I highly recommend it.

It was a very good living experience. The staff at the front desk I met were serious and responsible, and the service was very attentive. The feedback on requests was very efficient and effective. Special thanks to the girl at the front desk👧, who had a delicious small dessert at night. The hotel has complete facilities, the decoration is relatively new, and the facilities are very easy to use. Laundry, office and fitness are very convenient, and the sanitation and cleaning are timely. I stayed here for a few days and the living experience was very good. I highly recommend this hotel when I return to Fengxian.

As a multi-generational family traveling with seniors and children, we chose the Sheraton Fengxian Baohua, hoping for a comfortable holiday. The hotel's hardware truly stood out – the spacious and grand public areas, generous room layouts, and excellent location (adjacent to Qingxi Ancient Town and Shanghai Fish) all laid a solid foundation for our trip. However, the 'soft services' during this stay were a major disappointment, starting strong but quickly deteriorating. The management shortcomings exposed during the peak holiday season were particularly regrettable. **I. Positive Highlights: Robust Hardware, Heartfelt Frontline Service** 1. **Excellent Hardware Facilities:** The hotel's overall decor is modern and elegant. The high-ceiling lobby design feels open and bright, guest rooms are spacious with good soundproofing, and the mattresses offer medium firmness, making them suitable for elderly guests. Its prime location is a significant advantage, with Qingxi Ancient Town within walking distance and attractions like Shanghai Fish and Fengxian Museum all within a 15-minute drive. 2. **Heartwarming Support from Frontline Staff:** Despite frequent issues at the management level, our housekeeper, Auntie Duan Xiubi, was an absolute lifesaver. When we faced the predicament of no spare duvets (the front desk claimed, ”all spare bedding was used up”), she proactively intervened. She not only quickly found pillows and personally put on clean duvet covers but also thoughtfully told us, ”It's busy during the holidays, no need to rush, make sure you get some rest first,” and even wished us to ”have fun.” Her enthusiasm, resourcefulness, and sense of responsibility injected warmth into the stark management shortcomings, becoming the sole 'service highlight' of our stay. **II. Negative Experience: Disorganized Management, Slow Service Response** 1. **Chaotic Check-in Process, Excessive Communication Burden:** Our group arrived at 11:30 AM to discuss check-in time, clearly stating that ”the whole family would go out for lunch and return around 1:00 PM to check in.” However, upon our punctual return at 1:00 PM, only one of our three booked rooms was ready. Considering the holiday crowd, we proactively suggested, ”we'll gather in one room to rest first,” but this wait stretched to 2.5 hours. It wasn't until 3:30 PM, after multiple calls, that the remaining room cards were delivered by a robot, with no human providing any updates on the progress. The elderly and children grew tired from waiting in the cramped room, and the lobby sofa area was also full, offering no alternative resting spot. The experience was extremely poor. 2. **Basic Services Missing, Superficial Emergency Handling:** Upon checking in, we found no spare duvets in the room. When we called the front desk, the response was, ”There are too many guests during the May Day holiday, all spare bedding has been used up.” Such a shortage of basic guest supplies indicates a serious miscalculation of holiday occupancy by the hotel. It was only after our persistence that Auntie Duan managed to arrange for a blanket (not standard bedding), while the front desk never proactively followed up or apologized. 3. **Passive Management, Relying on Frontline Staff to ”Firefight”:** From check-in delays to supply shortages, the core problem stemmed from management's disorganized coordination: a lack of oversight on cleaning progress, insufficient guest supply reserves, and no emergency mechanisms in place. When faced with guest requests, the front desk merely robotically repeated ”please wait” and offered no solutions (such as prioritizing access to a lounge area or providing complimentary drinks), creating a stark contrast with the proactive efforts of the frontline staff. **III. Summary and Recommendations** If rated comprehensively as ”5/5 for hardware, 3/5 for service,” the hotel's solid foundation in hardware is certainly commendable. However, the service details proved to be a significant weakness, especially during peak occupancy, where management flaws directly exacerbated guest inconveniences, making it extremely unfriendly for multi-generational families with elderly and children. **Suggested Improvements:** 1. During holidays, optimize cleaning schedules in advance and display real-time room readiness status to minimize guests' unproductive waiting time. 2. Stock sufficient basic guest supplies (e.g., duvets, cribs) to prevent passive situations where supplies run out. 3. Management needs to proactively take responsibility for coordination, rather than leaving frontline staff to ”put out fires” alone. Basic compensation solutions (such as late check-out or dining discounts) could be offered to alleviate guest frustration. Finally, a special thank you to Auntie Duan Xiubi. Her presence made us believe that if the hotel truly prioritizes supporting and training its frontline staff, the service experience would undoubtedly see a qualitative improvement. We hope management will listen to the voices from the ground and not allow heartwarming individual efforts to be undermined by disorganized management. (Note: This experience is based on the May Day holiday in 2025; regular service may vary and is provided for reference.)

The hotel is located in the middle of Shanghai Fish, suitable for self-driving, but not convenient for public transportation. If there is a vacancy, you can check in before 12 o'clock, and all hotel staff are polite. A deposit is required for check-in, but it is refunded in seconds when checking out. Unfortunately, the ”butler service” has never been seen. The room facilities are new, various operating surfaces are spacious, and it is close enough to get out of bed to the bathroom. There are 4 bath towels and large and small towels. The balcony is slightly small. At the entrance of the breakfast room, there is a reminder of dining congestion, which is indeed the case. In addition, the hotel is not together with the conference center, and it is often seen that takeaways choose the wrong address.

I have always trusted the quality of Vienna Hotel. This hotel was built last year and is relatively new. The hygiene and location are good. The hotel facilities are also very useful. There is a gym and laundry room on the second floor. There is also a picking garden at the door, and vendors sell watermelons. It is absolutely happy to have a sweet watermelon in summer. However, there was a small episode. During the check-in process, the room suddenly lost power. The hotel aunt was very enthusiastic to help contact the staff and it was restored in about ten minutes. The next day, when I went out and returned to the room, this situation happened again. I reported it to the front desk when I checked out, but the front desk only expressed that it was not clear and did not pay attention to it. I hope that the hotel management and engineering department can pay attention to it and find out the cause. If the guest falls when taking a shower at night, it will be very troublesome. Thank you.

The hotel is a 5 star hotel but the bed and duvet are not good enough, the bed is too hard, the duvet is so thin and you aren’t feeling it’s cozy to cuddle. The bedside table has a light underneath it was on all night that no way to turn it off …it’s hard for us to getting sleep so we had to use something try to block the light…The breakfast was good many different choices from western and Chinese foods. Good location of the hotel for the area.

This is a very nice hotel, the rooms are spacious and bright, and the beds are comfortable, allowing me to have a good night's sleep. Xiaowen's smiling service at the front desk is enthusiastic and warm. The hotel also provides free laundry service, as well as a rich breakfast buffet. The wontons freshly cooked by the aunt are delicious! I will choose here again in the future

Facilities: Very good, very satisfied, very good Hygiene: Very good, very satisfied, very good Environment: Very good, very satisfied, pretty good Service: very good, very satisfied, pretty good Highly recommended. I like it very much. Very satisfied. Very good. Very good.