Sushi Light Luxury Hotel (Shanghai Kangqiao Yunan Road Branch) Reviews
Sushi Light Luxury Hotel (Shanghai Kangqiao Yunan Road Branch)
2502, Lunan Road, Kangqiao Town, Pudong New Area, Shanghai, ChinaView Hotel Details
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Sushi Light Luxury Hotel (Shanghai Kangqiao Yunan Road Branch) Guest Reviews
4.7/5
Outstanding
4302 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(4302)
Positive reviews(4203)
Reviews with photos/video(1177)
Friendly front desk staff(566)
Convenient parking(347)
Well decorated(122)
Close to metro(39)
Easy to call taxis(32)
Nice elevator(18)
Tasty coffee(16)
Negative reviews(99)
Trofimov
Light Luxury Business Double Bed Room
Stayed in Aug 2024
Business travelers
8 review
3.7/5
Posted on Sep 26, 2024
The hotel was quite comfy and clean, although I was given the smallest room where it's was even hard to sit on the toilet. I paid for another room which is bigger.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our hotel comfy and clean during your stay.However, we are sorry to learn that you were initially given a smaller room that did not meet your expectations, especially with the difficulty you experienced in the toilet area. We understand how important it is for our guests to have a comfortable and spacious environment, and we apologize for any inconvenience this may have caused you.We are pleased to know that you were able to upgrade to a bigger room, which we hope provided you with the comfort and space you desired. We will definitely take your feedback into consideration and work on improving our room allocation process to ensure that our guests are satisfied with their accommodations.Thank you once again for your valuable feedback. We appreciate your understanding and hope to have the opportunity to welcome you back to our hotel in the future.Best regards,
Guest User
Light Luxury Business Double Bed Room
Stayed in Oct 2024
Other
3 review
0.5/5
Posted on Nov 20, 2024
The room type given did not match the promotional pictures. I booked a business office with a work desk, but the actual room given was small.
Original TextTranslated by Google
Response from Property: Dear little master, hello! Thank you very much for your review. I am very sorry that I could not give you a perfect stay experience. However, my enthusiasm for you will only increase. I hope that the guest officer will give me another chance to make up for it. , Xiaosu will work hard
Round·2
Light Luxury Business Double Bed Room
Stayed in Oct 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Nov 20, 2024
Mainly because it's cheap...it's also quite clean. The room is a little small, but that's not much to say for the price.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your positive review of our hotel! We are honored to hear that you were satisfied with the cleanliness of our rooms, the amenities and convenience of our location. We have been committed to providing guests with a clean, tidy and comfortable accommodation environment, and pay attention to the improvement and maintenance of facilities to ensure that guests can enjoy convenient and comfortable services during their stay. At the same time, the hotel is strategically located, very close to Global Harbor, and the transportation is very convenient. This is one of the reasons why our hotel is so popular among guests. Thank you again for your affirmation and support! Your satisfaction is our greatest motivation and pursuit. We look forward to your next visit and promise to continue to work hard to improve service quality and bring you a more pleasant stay experience.
Guest User
Queen Room
Stayed in Oct 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on Nov 20, 2024
The hotel environment is not bad, clean and tidy. There are refrigerators and microwaves. There is also a small food delivery robot. You don't have to go downstairs to get takeaways. There is a parking lot and check-out is at 2 p.m.!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your high praise for our hotel! Your satisfaction is our greatest motivation. Our front desk team has always been committed to providing guests with the highest quality service. The hotel pays attention to every detail, from the cleaning of the room to the facilities, and strives to achieve perfection to create a comfortable living environment for you. Free parking facilitates your travel, and complete hot water facilities and projectors are provided to give you more convenience and enjoyment. Looking forward to your next visit, we will serve you wholeheartedly as always!
Guest User
Light Luxury Superior Double Bed Room
Stayed in Oct 2024
Business travelers
2 review
4.8/5
Amazing
Posted on Nov 12, 2024
The lady at the front desk has a very good service attitude and speaks very gently. Free parking is available at the door. The room is clean, tidy and comfortable, with complete facilities. The projector in the room is very good. I will come here again next time! ! !
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city always has a reason for people to miss it, every season has a scene that we can’t leave behind, and every hotel has its sweet and warm memories. I hope that the small hotel will be the warmest and most unique in every guest’s memory. The one! We will be more persistent for your trust. We will always stand in this city, waiting for your arrival.
Guest User
Light Luxury Superior Double Bed Room
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Sep 8, 2024
There is a parking lot in front of the hotel. Parking is free, and they will help find a parking space. There are also security guards to help with parking. The front desk staff has a very good attitude, they are very enthusiastic and have a good attitude. They can solve problems in time when encountering them. The hotel uses a card to get on the elevator, which is safe and private, which is great. Although the room is not very big, it is very comfortable to live in. The bedding is very comfortable and the pillows are very soft when sleeping.
Original TextTranslated by Google
Response from Property: 尊敬的賓客: 您好!非常感謝您對我們酒店的細緻評價。 酒店門口的停車場為您的出行提供了極大的便利,我們的工作人員很樂意為您幫忙找車位和協助停車,就是希望能讓您的入住更加順暢。前台服務人員也因為您的誇讚而備受鼓舞,他們會一如既往地以熱情的態度為您服務,及時解決您遇到的任何問題。 刷卡上電梯的設定確實能為您帶來安全保障和良好的私隱性,這也是我們為了提升您的入住體驗而精心考慮的。房間雖不大卻能讓您感到舒適,我們十分欣慰,舒適的床品和柔軟的枕頭能讓您在疲憊的旅途中得到充分的放鬆。 我們會繼續努力,不斷提升酒店的各項服務和設施,期待您的再次光臨。 祝您生活愉快,旅途平安!
Guest User
Light Luxury Deluxe Double Bed Room
Stayed in May 2024
Couples
3 review
0.8/5
Posted on Jun 17, 2024
Room condition: There are many mosquitoes in the room and the projector damages the overall feeling of the room. It is not very clean (I woke up the next day with allergies on my face). It is obvious that there is dust in the air. The air conditioner also shows that it is full of dust. It is recommended to clean the hotel towels and there are foreign objects on the ground. The blanket also looks very unclean. There are a lot of yellow stains on it. I don’t know if it’s oil stains or something.
Front desk: We need to check out at two o'clock in the afternoon. They called us and said that their room is available until 12 o'clock. But we stayed until two o'clock. We need to pay overtime fees, but if we write a good review, we don't need to pay. exm? When I placed the order, I used the membership extension until two o'clock. Can you take a good look at the order? I even asked for a good review. Later I said that I had the rights and hung up. No interruption.
Cleaning aunt: I just communicated with the front desk that we will delay for another two hours and 1 hour and 30. I just closed my eyes and the aunt knocked on the door hard and said that the cleaning sound is very loud. I said we don’t need to delay. The aunt cursed at the door and said they didn’t. Knowing that the front desk did not inform them, they could only knock on the door one by one.
So your employees have information gaps with each other? Do you have to disturb customers to find out? ! The experience is huge!
Original TextTranslated by Google
Response from Property: 尊敬的客人:我們非常感謝您的反饋,對於您在我們酒店的不愉快體驗,我們深感抱歉。您的反饋為我們提供了重要的改進方向,我們對此非常重視。關於您提到的房間蚊子多、投影儀有損、房間不乾淨、過敏等問題,我們深感遺憾。我們已立即通知相關部門進行徹底的清潔和檢查,並修復或更換損壞的設施,以確保未來客人能夠享受到一個舒適、乾淨的住宿環境。同時,我們也會加強蚊蟲防治措施,確保客人免受侵擾。關於空調顯示塵滿的問題,我們安排專業人員逐個房間進行清理,並加強空調的日常維護和保養,以確保空氣質量符合標準。對於毛巾和地毯的清潔問題,我們已經跟洗滌廠溝通要求徹底清潔和消毒,有洗不掉的嚴重污漬的,進行報廢處理,並加強日常檢查,以確保客人的衞生和健康。關於前台在退房時間上的誤會和不當行為,我們深感抱歉。我們已對前台員工進行了嚴肅處理,並重新審查了我們的服務流程和規定,以確保每位員工都能準確瞭解並遵守相關規定,避免類似問題再次發生。對於打掃阿姨的行為,我們深感抱歉。我們已對阿姨進行了教育和培訓,以確保她能夠尊重客人的需求和私隱,與前台及時溝通,並在提供服務時更加周到和細緻。我們非常重視您的反饋,並會認真對待每一個客人的意見和建議。我們將會努力改進我們的服務和設施,提升客人的滿意度和體驗。如果您有任何其他問題或需要進一步的幫助,請隨時聯繫我們,我們將竭誠為您服務。再次感謝您的反饋,期待您下次光臨!祝您生活愉快!工作順利!
Guest User
Light Luxury Business Double Bed Room
Stayed in Oct 2024
Business travelers
131 review
5.0/5
Outstanding
Posted on Nov 19, 2024
This hotel is okay, the environment is relatively good, very clean, convenient transportation, and affordable
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city always has a reason for people to miss it, every season has a scene that we can’t leave behind, and every hotel has its sweet and warm memories. I hope that the small hotel will be the warmest and most unique in every guest’s memory. The one! We will be more persistent for your trust. We will always stand in this city, waiting for your arrival.