Hilton Garden Inn Kyoto Shijo Karasuma

Hilton Garden Inn Kyoto Shijo Karasuma Reviews

Hilton Garden Inn Kyoto Shijo Karasuma

397 Gojo Karasuma Cho, Karasuma-dori, Shimogyo Ward, Kyoto City, Kyoto Prefecture, 600-8418, JapanView Hotel Details
Hilton Garden Inn Kyoto Shijo Karasuma
Hilton Garden Inn Kyoto Shijo KarasumaHilton Garden Inn Kyoto Shijo KarasumaHilton Garden Inn Kyoto Shijo Karasuma
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Hilton Garden Inn Kyoto Shijo Karasuma Guest Reviews

4.7/5
Amazing
355 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(355)
Positive reviews(346)
Reviews with photos/video(88)
Easy to get around(65)
Delicious breakfast(31)
Close to metro(28)
Convenient for shopping(26)
Friendly front desk staff(16)
Quiet & comfortable(13)
Comfortable bed(8)
Well decorated(7)
Negative reviews(9)
CelesteKoh24
TWIN SUPERIOR ROOM
Stayed in Nov 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Dec 18, 2024
really good location (can just take bus to Kiyomizu-dera and Kawaramachi-dori shopping area, have 2 train lines nearby - hankyu kyoto line and karasuma subway line, family mart is just across the street) breakfast was okay but quite little choices given the price was slightly higher than my osaka hotel 🙂… but the room was super clean and spacious for two people! highly recommended 👍🏻
6/10
Response from Property: Thank you for your wonderful review!We're thrilled to hear that you enjoyed our convenient location. It's great to know that you found the nearby transport options helpful as well.We appreciate your feedback regarding the breakfast options. We're always looking for ways to improve and provide a better experience for our guests.It's fantastic to hear that you found your room clean and spacious! Thank you for recommending us, and we hope to welcome you back in the future for another enjoyable stay.
Anonymous User
QUEEN SUPERIOR ROOM
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 15, 2025
The room is very spacious and comfortable. Location is very convenient as well. Staff are friendly and helpful.
Response from Property: Thank you for your wonderful review!We're thrilled to hear that you found your room spacious and comfortable. It's great to know that our location met your needs and that our staff made a positive impression on you.We hope to welcome you back soon for another enjoyable stay!
Miblu73
TWIN SUPERIOR FAMILY ROOM
Stayed in Sep 2024
Family
15 review
5.0/5
Outstanding
Posted on Oct 13, 2024
The hotel looks brand new, super cleaned and well organized. Breakfast is very good, there is a small but well equipped gym in the basement, and a laundry room. One special mention to the lobby staff, who is amazingly kind and helpful. Opposite side of the entrance there is a Family Mart, and a street with local eateries pretty interesting. Daimaru Dept,Store is at 12 minutes walking. Love this hotel!
Response from Property: Thank you very much for staying with us at the Hilton Garden Inn Kyoto Shijo Karasuma. We are excited to hear that you found many of the services and facilities of the hotel to your satisfaction and we are always available to assist you at any time. We certainly look forward to welcoming you back to stay with us when you next visit Kyoto.
Guest User
Queen Deluxe Room
Stayed in Oct 2024
Family
13 review
5.0/5
Outstanding
Posted on Nov 18, 2024
Very clean and nice rooms. Water filter bottles in the rooms do not work. Better solution is having a water filtered dispenser machines at each floor and let guests fill up themself. Recommend it.
Response from Property: Thank you for your feedback. We appreciate your suggestions and are always looking for ways to improve the guest experience. Please accept my most sincere apologies for the disappointment you have expressed and that your recent stay has not met your expectations.Please let us know if there is anything else we can do to enhance your next stay with us.
James Richard
KING SUPERIOR ROOM
Stayed in Oct 2024
Solo travelers
4 review
4.2/5
Very Good
Posted on Nov 24, 2024
Very clean and new. Useful location to walk most places and 5 minutes from metro station
Response from Property: Thank you very much for staying at Hilton Garden Inn Kyoto Shijo Karasuma and for spending your time sharing your experience with other travelers.We look forward to welcoming you back again in the future.
Dolan
QUEEN SUPERIOR ROOM
Stayed in Sep 2024
Couples
37 review
4.7/5
Amazing
Posted on Oct 13, 2024
Surprisingly good. Lovely room with great breakfast. Would definitely visit again.
Response from Property: Thank you for staying with us and sharing your experience.A great breakfast is a great start to the day and we strive to provide the best breakfast for our guests.We look forward to welcoming you back to Hilton Garden Inn Kyoto Shijo Karasuma.
00300sam
TWIN FAMILY ROOM
Stayed in Sep 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Oct 31, 2024
Great location, the room was clean. Was one of my best stays this trip.
Response from Property: Thank you very much for staying with us at the Hilton Garden Inn Kyoto Shijo Karasuma.We are so pleased you enjoyed the room, location and the service from our ladies & gentlemen.We certainly look forward to welcoming you back to stay with us when you next visit Kyoto.
Guest User
QUEEN FAMILY ROOM
Stayed in May 2024
Family
4 review
5.0/5
Outstanding
Posted on Jun 17, 2024
Great service, the manager was extremely accommodating and helpful! We were running late and he arranged a small breakfast for my toddler as we were waiting for our cab. The rooms are so clean and comfortable, their initiative for going green is easy on guests
Response from Property: Thank you very much for staying at Hilton Garden Inn Kyoto Shijo Karasuma and for spending your time sharing your experience with other travelers.It is our greatest pleasure to know that you have enjoyed your stay, and we truly appreciate your kindest comments.We certainly look forward to welcoming you back to stay with us when you next visit Kyoto.
CO8888
QUEEN GUEST ROOM
Stayed in Aug 2023
Business travelers
21 review
3.5/5
Posted on Sep 22, 2023
Everything is good as up to Hilton standard. The worst part is the very low water pressure. I really can’t believe & accept this. A good hotel like this spoil because of the low water pressure. It took me an hour to finish my shower. 😓😓😓
Response from Property: Thank you very much for taking the time to provide us with your valuable feedback.We apologize for the inconvenience caused by the bathing facilities during your stay.We will strengthen facility management to meet the needs of each and every guest. I sincerely hope that you will grant us another opportunity in the future to extend you a better stay experience.
Anonymous User
QUEEN SUPERIOR ROOM
Stayed in Aug 2023
Family
18 review
5.0/5
Outstanding
Posted on Sep 16, 2023
Hilton garden Inn hotel is in a strategic location as shopping mall and attractions are within walkable distance
Response from Property: Thank you for staying with us and sharing your experience. We are very fortunate to be in such a great location - walking distance to everything you could possibly need & more.We greatly look forward to welcoming you back again soon.
Y.Henry
QUEEN GUEST ROOM
Stayed in Jan 2024
Couples
5 review
5.0/5
Outstanding
Posted on Feb 21, 2024
Nice room, nice bed, super clean. Room is big for this price. Super worth the money. From check in to check out the staff are all very friendly. Near to 2 subway lines, 3-5min walks away only. Family mart across the road and lots of great eateries around. Super accessible.
Response from Property: Thank you for staying with us and sharing your experience.It is our greatest pleasure to know that you have enjoyed your stay. We would like to also thank you for your inputs about our convenient location, and most of all our proud friendly staffs. We truly thank you for your nicest comments.We look forward to welcoming you back to Hilton Garden Inn Kyoto Shijo Karasuma.
Inmook
KING DELUXE FAMILY ROOM
Stayed in Nov 2024
Family
1 review
4.5/5
Great
Posted on Dec 30, 2024
It was very friendly and clean.
Response from Property: Thank you for your kind words! We are thrilled to hear that you found our hotel friendly and clean. Our team works hard to ensure a welcoming atmosphere and a spotless environment for all our guests. We hope to welcome you back soon for another enjoyable stay!
Guest User
QUEEN FAMILY ROOM
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 28, 2024
good place and facilities. staffs all very kind
Response from Property: Thank you for staying with us and sharing your experience.We are excited to hear that you found many of the services and facilities of the hotel to your satisfaction and we are always available to assist you at any time.We look forward to welcoming you back to Hilton Garden Inn Kyoto Shijo Karasuma.
ReginaCWY
QUEEN FAMILY ROOM
Stayed in Jul 2023
Couples
10 review
4.7/5
Amazing
Posted on Aug 29, 2023
Very new hotel and everything is so clean! Convenient location as well!
Response from Property: Thank you very much for staying with us at the Hilton Garden Inn Kyoto Shijo Karasuma.We only hope for your return in the not so distant future, until then please take and stay well.
Tam
QUEEN SUPERIOR ROOM
Stayed in Oct 2024
Family
6 review
5.0/5
Outstanding
Posted on Nov 16, 2024
A high quality hotel service. 👍
Response from Property: Thank you for your feedback. We appreciate you taking the time to share your experience, and we look forward to welcoming you back in the future.