Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.1
Amenities9.1
Service9.5
Cleanliness9.3
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All reviews(2021)
Positive reviews(1950)
Reviews with photos/video(179)
Friendly front desk staff(355)
Easy to get around(326)
Classy environment(247)
Awesome amenities(242)
Many amenities(146)
Close to metro(60)
Perfect for business trips(59)
Luggage delivery service(19)
Negative reviews(71)
Marios Kynigos
Queen Room
Stayed in Feb 2025
Travel with friends
10 review
8.5/10
Very Good
Posted on Mar 17, 2025
The location of the hotel was very good, and the room was clean. However, it was extremely small, with a very low ceiling—we kept hitting our heads. I expected more from the stay. Additionally, our room was situated above others, and we could hear people talking from the neighboring rooms. There was also no soap in the bathroom.
Response from Property: Dear guest, thank you for choosing to stay in our hotel and for giving us feedback in your busy schedule. We are very sorry that we failed to give you a satisfactory stay experience. We attach great importance to your opinions. If you encounter any problems in the room, you can dial 9 to call the front desk through the room landline. The hotel provides you with service 24 hours a day. Regarding the soundproofing problem, the hotel apologizes to you again for not letting you rest well. There are earplugs at the front desk for you to use. If you stay at Xiao Rujia next time, please inform us of your needs in advance and we will try our best to solve it for you. Your opinions make us better and better. We look forward to your visit again and wish you a happy life!
shinararen
Double Room A
Stayed in Jan 2025
Travel with friends
3 review
10.0/10
Outstanding
Posted on Feb 24, 2025
The staff is very friendly, can speak English and is very helpful. Close to many places and restaurants.
Response from Property: We will meet again, just like mountains, rivers and everything returns to the sea! The time of reunion is short, but your tenderness is engraved in the depths of Xiaoru's memory and will not fade away for a long time. Xiaoru is waiting for you at home, and I hope you will come back often!
Jikke
Superior Room (2 Beds)
Stayed in Nov 2024
Travel with friends
5 review
8.0/10
Very Good
Posted on Mar 16, 2025
The location is very convenient. The ceiling in the rooms are very low, further more the room was good for just sleeping.
Response from Property: Yes, although the sparrow is small, it has everything 😎😎😎. Home is a room, a lamp and a soft bed. With a house, you no longer have to worry about wind and rain; with a lamp, you no longer have to be afraid of a night without stars⭐️ and moon; with a bed, when you are tired and sleepy, you can have a sweet sleep and have a beautiful dream. See you next time.
Guest User
Double Room A
Stayed in Nov 2024
Travel with friends
9 review
9.0/10
Great
Posted on Jan 13, 2025
Very very small room, but great location and the service at the reception was very good.
Response from Property: Dear guest, hello! Xiaoru has received your feedback. The hotel is located in the central area of Shanghai. Most of the other hotels around are similar to this loft design. We are sorry that the design of the room you booked did not satisfy you. At the same time, the hotel will strengthen the maintenance of all guest room facilities and equipment in the future to ensure that all guests will have a more comfortable and satisfactory accommodation experience in the future. If you have any questions or needs during your stay, please feel free to contact us and we will do our best to solve them for you. I wish you a prosperous career, a harmonious and happy family, and good health like a snake in the new year. Happy Year of the Snake, and may all your wishes come true!
Amorndaet
Superior Double Room
Stayed in Nov 2024
Couples
8 review
9.5/10
Amazing
Posted on Dec 12, 2024
First check in found room floor still dirty and found some drop of dirty water.
The room having some odor all the time from bath room even open exhaust air and open windows.
Some room (of me) having extra stair step from the floor.
Location is convenience for metro and bus surrounding with groceries stores around 200 meter.
There some local food and chain restaurants nearby but not much with in 100 meter.
Staff is good and always smile and say hi everytime.
Response from Property: If you choose the Home Inn and give us a satisfactory and positive evaluation, we will strive to make every guest smile with happiness and joy after their stay from every detail; we will do our best to make it perfect, just to be closer to you and give you more happy experience; thank you for coming, it is fate to be chosen by you, I wish you a happy life and all the best!
PaulSteven
Family Room
Stayed in Apr 2025
Family
7 review
6.0/10
Posted on May 26, 2025
The staff were friendly and helpful. The location is also good, few hundred meters away from the metro. However, the room smells bad and old. There were also cockroaches and flies.
Response from Property: A thousand words can be summed up in one sentence. Thank you for choosing Xiaoru in the vast hotel. Thank you for your thoughtful discovery and sharing The issue you raised is also highly valued by the hotel, and we will actively rectify any shortcomings. Provide better service and better rooms to every friend. Xiaoru will take it as a lesson and serve as a motivation to improve in a timely manner. Xiaoru needs you to give us the opportunity to improve and improve. Xiaoru's mission is to provide attentive service and let you feel the service of your neighbors. Xiaoru looks forward to your next visit and review.
Anonymous User
Superior Room (2 Beds)
Stayed in Mar 2025
Family
20 review
9.0/10
Great
Posted on Apr 29, 2025
The location is strategic and the hotel staff is very friendly. The initial room we got was smelling a little bit mouldy, after having expressed our feedback, the staff responded to our request and gave us a new room on the next day. One minor concern is the location isn’t the best spot to pull over the car when we took Didi
Response from Property: Distinguished Guest: Hello! Thank you for your stay and a warm appreciation for the hotel. The hotel always strives to provide a great stay experience and we are very attentive to your comments. Your satisfaction with the hotel's service is what motivates all the hotel staff. Making every guest feel at home is the ultimate goal of our service. We look forward to your return. I wish you a happy family, body Ankang!
Catarina
Business Queen Room
Stayed in Mar 2025
Couples
7 review
8.0/10
Very Good
Posted on Apr 30, 2025
Although surprisingly the staff doesn’t speak English, they’re lovely and helpful. The hotel is very well located and you have all types of services a couple of minutes away. I would just point out the smell in the corridors due to the restaurant downstairs and the smell in the bathroom. The rest was ok and good money for the price.
Response from Property: Distinguished Guest: Hello! Thank you for your stay and a warm appreciation for the hotel. The hotel always strives to provide a great stay experience and we are very attentive to your comments. Your satisfaction with the hotel's service is what motivates all the hotel staff. Making every guest feel at home is the ultimate goal of our service. We look forward to your return. I wish you a happy family, body Ankang!
jin arisa
Double Room A
Stayed in Mar 2025
Solo travelers
4 review
10.0/10
Outstanding
Posted on Apr 16, 2025
I really like this hotel… and the staff really nice and friendly … they help everything that I need help.. love it🩷
Response from Property: I believe that every encounter in life is fate, and I am glad to bring you beautiful memories after parting. Our only hope is to add a little happiness and beauty to your journey with our professional and thoughtful service. We are looking forward to your next visit.
WEI HUA CHAN
Double Room A
Stayed in Mar 2025
Couples
1 review
10.0/10
Outstanding
Posted on Apr 11, 2025
Easy accessibility to metro, good amenities including clothes washing service. Great service and helpful front desk.
Response from Property: 小如能看到您對小如的酒店滿意,小如甚是開心,您的肯定,是我們的榮耀,春有百花秋望月,夏有涼風冬聽雪,心中若無煩惱事,便是人生好時節,小如在此,願客官:晨有清逸,夢隨心動,心隨夢圓,願你天天快樂,心更甜~~麼麼噠!
Linhmyd
Queen Room
Stayed in Mar 2025
Family
5 review
9.0/10
Great
Posted on Apr 14, 2025
I got upgraded to a bigger bed, but the room was smaller, however there's no odor in this room which is a plus point
Response from Property: Dear, hello! Thank you for your stay review and sharing! We are very sorry for the bad experience you had. As the hotel, we appreciate your valuable suggestions very much. Xiao Ru will immediately train and correct it. We hope you can give Xiao Ru a chance to make up for it. Xiao Ru will continue to improve and look forward to your next visit!
Anonymous User
Business Queen Room
Stayed in Feb 2025
Solo travelers
41 review
9.5/10
Amazing
Posted on Apr 2, 2025
Awesome location and a good price. Very small room, but it was fine for one night. Would stay here again if I want to be close to the Bund!
Response from Property: 初與君相識,猶如故人歸,能得到君認可,小如特別的開心,小如沒有最好,衹有更好,小如會繼續努力,不斷前進,期待與君再次相遇。
Hanna
Double Room A
Stayed in Feb 2025
Solo travelers
3 review
10.0/10
Outstanding
Posted on Mar 27, 2025
The room has quite a low ceiling and is relatively small however it is quite clean. They have a laundry service to wash and dry your clothes (you do have to pick up and drop off at reception). The location is very good as it is around the corner from the subway station and is within walking distance of the shops on Huaihai road and shopping malls like Xintiandi.
Response from Property: 人生就是相遇,都是緣份,沒有好與壞,沒有對與錯,致我親愛的客人。願小如陪伴您走過四季。
jia chee
Family Room
Stayed in Feb 2025
Family
4 review
9.5/10
Amazing
Posted on Mar 2, 2025
The counter customer service is very friendly and the hotel location is convenient, bus station is opposite to hotel and railway station is just few min away
Response from Property: 尊敬的賓客:得此美言十分歡喜,如沐春風在心間,您一句簡單的喜歡,一句真摯的肯定都會讓我們內心充滿感動,非常感動,也很受鼓舞,為了讓您更喜歡,我們會繼續努力回報您的大力支持。祝您生活愉快
Guest User
Family Room
Stayed in Sep 2024
Family
3 review
7.5/10
Posted on Nov 26, 2024
The shuttle bus service very convenient especially late night
Response from Property: The journey is long, but there is always a rest stop, the pace is fast, but Xiao Ru still remembers his original intention!