No.501 West Longhua Road, Xuhui District, Shanghai, 200232, ChinaView Hotel Details
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Citadines Xujiahui Shanghai Guest Reviews
4.7/5
Outstanding
1140 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1140)
Positive reviews(1107)
Reviews with photos/video(180)
Delicious breakfast(81)
Easy to get around(76)
Friendly front desk staff(72)
Many amenities(60)
Perfect for business trips(49)
Close to metro(33)
Excellent afternoon tea(23)
Awesome kitchen(11)
Negative reviews(33)
Anonymous User
Studio Executive
Stayed in May 2024
Family
4 review
4.7/5
Amazing
Posted on Jul 1, 2024
The room was clean and comfortable. The location was not too far from the metro station 上海游泳馆, and the shopping mall 飞洲国际广场 where you can find some really nice restaurants such as 和府捞面.
Best thing is that there is a washing machine cum dryer in the room. This greatly helped save us a lot of time searching for laundry service.
Response from Property: Dear guest: Hello! Thank you very much for choosing Shanghai Xinle Ting Xujiahui Apartment Hotel and for your high evaluation of our hotel! We are deeply honored and promise to continue working hard to provide you with impeccable quality service. We will continue to work hard and hope to receive your five-star review next time!
Anonymous User
Deluxe Executive Studio Apartment (Fridge, Washer Dryer Combo, Microwave, Small Kitchen)
Stayed in Oct 2024
Business travelers
5 review
4.2/5
Very Good
Posted on Jan 25, 2025
Value for money service apartment with decent facilities. Not the best location, 10 mins walk to nearest subway station. But I will still return to stay at this accommodation during my next trip to Shanghai.
Response from Property: 尊敬的賓客:您好!非常感謝您對我們的支持與信任,我們將繼續秉承用心做事、細心服務的服務理念,讓您在上海馨樂庭徐家匯公寓酒店的居停感受到家一般的温暖。我們酒店附近有三個地鐵站點,分別是11號網上海游泳館(469米)、3號線漕溪路(793米)和1號網上海體育館(912米)。期待您能再次光臨檢閲我們的進步,祝您開心每一天!
yuhan
Studio Executive
Stayed in Nov 2024
Business travelers
19 review
5.0/5
Outstanding
Posted on Dec 14, 2024
Definitely a great hotel with convenient location and excellent service
Response from Property: We firmly believe that sincerity can be seen in the subtleties of service. When you are away from home, you will inevitably feel a sense of being away from home. All our care and attention are to make you feel the warmth and care even on the road, so that you will no longer feel like a stranger in a foreign land. Thank you for your praise and affirmation, which makes us full of confidence and look forward to seeing you again.
Guest User
Studio Deluxe
Stayed in Jul 2024
Business travelers
15 review
3.0/5
Posted on Sep 4, 2024
The breakfast menu is almost the same every day and tastes good, but long-term guests may get a little bored.
Response from Property: Dear guest, hello! Thank you for choosing to stay at Citadines Xujiahui Shanghai and share your comments. We attach great importance to your questions and suggestions. We will timely increase the changes of breakfast and strive to do our best. We look forward to your next visit. Wish you a happy life!
Qiaodu
Deluxe Executive Studio Apartment (Fridge, Washer Dryer Combo, Microwave, Small Kitchen)
Stayed in Nov 2024
Business travelers
30 review
5.0/5
Outstanding
Posted on Jan 2, 2025
Very Good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Response from Property: 尊敬的貴賓:您好!感謝您選擇上海馨樂庭徐家匯公寓酒店作為您旅途休息的驛站,非常感謝您的入住和點評。您的滿意將激勵我們不斷努力,為賓客提供更加舒適的入住環境和更優質的服務。期待您的再次光臨!
Lowell
Studio Deluxe
Stayed in May 2024
Solo travelers
9 review
4.7/5
Amazing
Posted on Jul 3, 2024
The location is not at the main road so it is less prominent a site Looking from the main road. Overall location is ok with about 10min walk to the nearest mrt . Housekeeping staff is very friendly and accommodative . B/F is only so so at rmb 79/pax. Overall this could be the oldest ASR group of hotel in Asia.
Response from Property: Dear guest: Hello! Thank you very much for choosing Shanghai Xinle Ting Xujiahui Apartment Hotel and for your high evaluation of our hotel! We are deeply honored and promise to continue working hard to provide you with impeccable quality service. We will continue to work hard and hope to receive your five-star review next time!
Jakarta Sky
Deluxe Executive Studio Apartment (Fridge, Washer Dryer Combo, Microwave, Small Kitchen)
Stayed in Jan 2024
Business travelers
48 review
5.0/5
Outstanding
Posted on Feb 22, 2024
Perfect service.
Response from Property: Dear guest: Thank you for choosing Citadines Xujiahui Shanghai! Your recognition and recommendation is our hotel's honor!Each of our staff will be more sincere and enthusiastic service with all guest, looking forward to your re-stay and recommendation! I wish you all the best in your life!
Guest User
Studio Deluxe
Stayed in Feb 2024
Solo travelers
18 review
3.2/5
Posted on Mar 31, 2024
Somewhat worn down property that hasn't seemed to have revived itself after Covid. Odd location next to a KTV or pub.
Response from Property: We value your stay experience and experience very much, and we are also very sorry for the disappointment caused by our poor work. We have promptly communicated and rectified the issues you have raised. Please give us a chance to improve. When you see our improvements during your next stay, we look forward to meeting you again in the vast sea of people. We wish you a happy life and smooth work.
Pui Yu
Studio Deluxe
Stayed in Aug 2023
Business travelers
5 review
4.5/5
Great
Posted on Sep 9, 2023
The room look very stylish . For my room type , it is perfect or single person stay , not really suitable for 2 person as it is a bit small. This location is at the center of shanghai where MRT station is just 6 min walk. However it is not too near to any of the mall. Supermarket is also a 6 min walk. If you need utensils , you will need to msg the front desk for it.
Overall it is a clean and comfortable place for short stay
Response from Property: Dear family, hello!We are very happy that you chose to stay at Xinleting Xujiahui Hotel. We are deeply honored! There are lines 11, 3, 1, and 12 subways, and it is only a 10-minute drive from Xujiahui Business District. Every employee of Xinleting Xujiahui Hotel is ready to provide high-quality services for every family member. This is your first choice for your business trip and travel with your family and friends. Let you come back happily and be satisfied! Looking forward to your check-in again and your 5 positive comments!
Irfan Asghar
Studio Executive
Stayed in Mar 2024
Business travelers
11 review
4.5/5
Great
Posted on Apr 20, 2024
The manager Mr tiger is very cooperative, need some renovation recommended for stay
Response from Property: Dear guests: Your satisfaction is our greatest motivation, your encouragement is the source of our energy, your favor is our forward vitality, thousands of words into one sentence, thank you for your support to the hotel.
Johngolo
Studio Executive
Stayed in Jan 2024
Couples
24 review
4.7/5
Amazing
Posted on Feb 5, 2024
I recommend this hotel in xiujiahui location. The room is well distributed and has everything you might need like a service apartment. It's clean and the staff is quite helpful, they provide one with anything one asks them for.
Response from Property: Dear guest: Thank you for choosing Citadines Xujiahui Shanghai! Your recognition and recommendation is our hotel's honor!Each of our staff will be more sincere and enthusiastic service with all guest, looking forward to your re-stay and recommendation! I wish you all the best in your life!
Guest User
Studio Executive
Stayed in Apr 2024
Couples
3 review
4.2/5
Very Good
Posted on May 24, 2024
Front desk was super friendly and check in was fast
Response from Property: Dear guest: Hello! Thank you very much for choosing Shanghai Xinle Ting Xujiahui Apartment Hotel and for your high evaluation of our hotel! We are deeply honored and promise to continue working hard to provide you with impeccable quality service. We will continue to work hard and hope to receive your five-star review next time!
Nazir Dewan
Studio Executive
Stayed in Aug 2023
Family
15 review
4.0/5
Very Good
Posted on Sep 18, 2023
We stayed 5 nights in the hotel. Our check-in was smooth and two male staff members at the reception were friendly, helpful and cooperative. Their customer service was excellent. However, during our stay in the hotel, we had to contact reception for information and services, we were very disappointed with the behaviour of staff member and her name is Eva. She was extremely rude, unprofessional and unhelpful
.
Response from Property: Dear family, first of all, thank you for informing us of the problems we encountered during your stay in this hotel. We are very sorry that we have not been able to meet your expectations, and please allow us to express our most sincere apologies to you. The personnel of various departments of the hotel have retrained service terms, attitudes and body language, and all employees have been professionally trained to meet the service standards. I hope to have the opportunity to provide you with better service in the near future. The hotel breakfast has a long meal time from 7 o'clock to 11 o'clock. Now there is a new beef giblets and vermicelli soup. Welcome to taste it. Looking forward to your next stay! Thank you!
Z_Chr
Studio Executive
Stayed in Oct 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Nov 5, 2024
Everything was good
Response from Property: 尊敬的賓客:您好,感謝您的點評!很高興能夠成為您差旅入住的首選!酒店交通方便,緊鄰11號線地鐵,有着都市的熱鬧和方便,酒店自助早餐品種豐盛,美味可口,期待你的再次光臨 ~
Guest User
Studio Executive
Stayed in Jul 2023
Solo travelers
11 review
3.7/5
Posted on Aug 5, 2023
This was a last minute booking and it was an affordable place to spend the night with a very clean room. One could get to many parts of Shanghai from the subway close by. There did not seem to be a gym (unlike other Citadines previously stayed in), or maybe the signage for it was not clear to me. The staff were pleasant to interact with.
Response from Property: Dear family, hello! We are very glad that you chose to stay in Xinleting Xujiahui Hotel. We feel honored! Every employee of Xinleting Xujiahui Hotel is always ready to provide quality services for every family member. It is the first choice for you to travel for business and travel with your family and friends. Let you come happy and return satisfied! Looking forward to your re check-in and also looking forward to your 5-point positive review!