Royal Garden Hotel

Royal Garden Hotel Reviews

Royal Garden Hotel

No.1539 Huaxia East Road, Pudong New Area, Shanghai, ChinaSee Hotel Details
Royal Garden Hotel
Royal Garden HotelRoyal Garden HotelRoyal Garden Hotel
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1 night

Guest Reviews

9.4/10
Outstanding
1739 review
Verified reviews
Location9.6
Amenities9.2
Service9.2
Cleanliness9.5
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All reviews(1739)
Positive reviews(1674)
Reviews with photos/video(580)
Classy environment(482)
Garden view(386)
Friendly front desk staff(306)
Well designed(140)
Perfect for kids(82)
Offers pick-up/drop-offs(34)
Has play area for children(20)
Close to airport(18)
Negative reviews(65)
Guest User
Yulan Superior Twin Bed Room
Stayed in May 2025
Traveling with friends
4 review
9.0/10
Great
Posted on Jun 23, 2025
Absolutely beautiful hotel, the staff was amazing and so accommodating. There’s a shuttle bus that took us to Disneyland and brought us back to the hotel. We had to leave early for Disney so they packed our breakfast for us.
Response from Property: Dear Guest, thank you very much for taking the time to give us a good review. We will continue to work hard to do better, provide you with the highest quality service, and give you a better experience. We look forward to your visit again.
Mrs. Jin
Garden Family Room
Stayed in Apr 2025
Family
11 review
10/10
Outstanding
Posted on Jun 7, 2025
The location is perfect for foreign travelers—it is near the airport, an outlet, and a few old Shanghai streets. The venue is fantastic. Old Suzhou-style architecture blends perfectly in that picturesque park. We had a good breakfast with all kinds of choices—Western and Asian. If I may, my only complaint would be about bacon. It was not good at all. However, it was easy to substitute something else. Also, the price for coffee was honestly too much. ¥45 for a cup of to say the least average drink is robbing. If you want to enjoy a swimming pool, bring a hat. I am not a fan of wearing a swimming hat, but my kid had a blast. All in all, it was a good stay.
Response from Property: 尊敬的賓客：您好，非常感謝您能在百忙之中抽出時間為我們酒店做點評。我們非常高興得知您有個滿意的入住體驗。同時我們會對您提到的餐廳食物上的問題會進行改進，儘可能地讓您們住的開心，吃的滿意，我們定會繼續努力做的更好，為您提供最優質的服務，期待再次您的光臨。
Guest User
Garden Deluxe Twin Bed Room
Stayed in Mar 2025
Family
3 review
8.5/10
Very Good
Posted on May 7, 2025
The location as its away the town, the rest is great. Very near to Disney, great choice if your plan is to go Disney. Food choice is rather limited. Breakfast buffet is rather similar everyday.
Response from Property: 尊敬的賓客：您好，非常感謝您能在百忙之中抽出時間為我們酒店做點評。我們非常高興得知您有個滿意的入住體驗，我們定會繼續努力做的更好，為您提供最優質的服務，期待再次您的光臨。
Kelly Annette
Yulan Superior Twin Bed Room
Stayed in Feb 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Mar 6, 2025
Stunning buildings and gardens. Great value, breakfast, plenty of variety. Close to metro. Great location for disneyland, the bund and sightseeing and the airport. We thoroughly enjoyed our stay. We had an electrical fault with our room lights on our second night, and they switched our room straight away to avoid us being inconvenienced. Not a lot of English, but alipay Translate was very handy. Free mini bar was only small and is not replenished daily 2 cokes, 2 juices, and a few chocs. But it was a nice little treat. Welcome fruit included Apple, mangerine , pear and some tomatoes. It was strange to us that it included several small tomatoes.
Response from Property: 尊敬的賓客：您好，非常感謝您能在百忙之中抽出時間給我們好評。很榮幸能為您奉上愜意的度假體驗。我們定會繼續努力為您提供最優質的服務。期待再次您的蒞臨
Ken Imduaikiat
Yulan Superior King Bed Room
Stayed in Jun 2025
Business traveler
5 review
9.5/10
Amazing
Posted on Aug 2, 2025
The place looks amazing!! It's like stepping into a time machine. Highly recommended for multi-nights stay so you can enjoy the faclities.
Response from Property: Dear Guest, thank you very much for taking the time to give us a good review. We will continue to work hard to do better, provide you with the highest quality service, and give you a better experience. We look forward to your visit again.
Guest User
Yulan Superior Twin Bed Room
Stayed in Jun 2025
Family
2 review
9.0/10
Great
Posted on Jul 21, 2025
Beautiful hotel A bit far from town but close to airport and disneyland with free shuttle This hotel is clean and beauitufl traditional style Garden is amazing
Response from Property: Dear Guest, thank you very much for taking the time to give us a good review. We will continue to work hard to do better, provide you with the highest quality service, and give you a better experience. We look forward to your visit again.
CM.PARK
Yulan Superior King Bed Room
Stayed in May 2025
Business traveler
22 review
10/10
Outstanding
Posted on Jun 19, 2025
it was a perfect stay. hotel was so beautiful!! i want to come to shanghai again because of this hotel
Response from Property: Dear Guest, thank you very much for taking the time to give us a good review. We will continue to work hard to do better, provide you with the highest quality service, and give you a better experience. We look forward to your visit again.
SCARLOTTE LIM
Yulan Superior Twin Bed Room
Stayed in May 2025
Traveling with friends
9 review
10/10
Outstanding
Posted on Jun 23, 2025
Recomemded 👍 Clean environment & Good Services. Hotel garden view very peaceful & beautiful. Hotel breakfast was tasty also 💕
Response from Property: 尊敬的賓客：您好，非常感謝您能在百忙之中抽出時間為我們酒店做點評。我們非常高興得知您有個滿意的入住體驗，我們定會繼續努力做的更好，為您提供最優質的服務，期待再次您的光臨。
Mei Tew
Garden Deluxe Twin Bed Room
Stayed in Nov 2024
Family
1 review
10/10
Outstanding
Posted on Dec 14, 2024
I would like to commend your concierge and front desk teams for their exceptional service during my recent stay. From the warm and efficient check-in process to the personalized recommendations from the concierge, every interaction was handled with professionalism, attentiveness, and genuine care. In addition to the outstanding service, the hotel’s unique and thoughtfully designed environment left a lasting impression. The blend of elegance, comfort, and attention to detail created a welcoming atmosphere that truly sets hotel royal garden apart. Please extend my gratitude to your incredible team for making my stay so memorable. I look forward to returning and will highly recommend your hotel to others. Warm regards, Mei
Response from Property: Dear guest, thank you for your stay and compliments. I'm glad to hear that you had a comfortable and unforgettable time at the hotel. I am particularly honored that the excellent hotel management team has left you with unforgettable memories, and your praise is the best motivation to encourage us to constantly improve. Thank you again for sharing, and we sincerely look forward to meeting again soon.
Nicholas Mendonca Pinto
Garden Deluxe King Bed Room
Stayed in Oct 2024
Couple
4 review
9.5/10
Amazing
Posted on Jan 7, 2025
The royal garden hotel is magnificent! This is a very beautifull hotel both inside and out. Close to the metro and Disney. Visually the best hotel I have ever seen in my life. The service was also really good, we only spent 1 night so cannot give a more detailed review of amenities. I would absolutely recommend staying here
6/7
Response from Property: Dear guest, thank you for your staying with us. I'm glad to hear that you had a comfortable and unforgettable time at our hotel. I am particularly honored that the excellent hotel management team has left you with unforgettable memories, and your praise is the best motivation to encourage us to constantly improve. Thank you again for sharing, and we sincerely look forward to seeing you again soon.
Kyle_
Yulan Superior King Bed Room
Stayed in Apr 2025
Solo traveler
2 review
2.0/10
Posted on May 20, 2025
Have to walk from entrance to the lobby without any signs, and then walk even further in from the lobby to another building with zero assistance theoughout the way. Room is really old and although some parts of the room are refurbished, most of the items just creak and the switches also need multiple presses to even work. Really just like any other two star motel you'd find for a tenth the price.
Response from Property: Dear guest: Hello, thank you very much for taking the time out of your busy schedule to comment on our hotel. We are very sorry that you did not have a pleasant experience during your stay. Our hotel covers an area of more than 100 acres and is a garden-style hotel with a strong Jiangnan Su-style garden style. It takes about 2-3 minutes to walk from the hotel gate to the hotel lobby front desk. Regarding the old room problem you mentioned, our hotel was built in 2017. The rooms are designed in Chinese style and have been praised by many customers. Regarding the room switch problem you mentioned, the smart switch used in our room will have different brightness each time it is pressed. We will continue to work hard to do better and provide you with the best service. We look forward to your visit again.
Franko Danko
Yulan Superior King Bed Room
Stayed in Mar 2025
Business traveler
3 review
10/10
Outstanding
Posted on Apr 5, 2025
A wonderful place for a short stay! I truly enjoyed every moment — the beautiful scenery 🌿, the warm and attentive staff 🤝, and the overall cozy atmosphere 🏡 made it memorable.
Response from Property: 尊敬的賓客：您好，非常感謝您能在百忙之中抽出時間給我們好評。我們定會繼續努力做的更好，為您提供最優質的服務，讓您得到更好的體驗，期待再次您的蒞臨
Camila Cespedes
Yulan Superior King Bed Room
Stayed in Feb 2025
Couple
6 review
10/10
Outstanding
Posted on Mar 13, 2025
The hotel is in a fantastic location, surrounded by beautiful scenery. The atmosphere is peaceful and perfect for relaxation. A great place to stay and enjoy the surroundings!
Response from Property: 尊敬的賓客：您好，非常感謝您能在百忙之中抽出時間給我們好評。很榮幸能為您奉上愜意的度假體驗。我們定會繼續努力為您提供最優質的服務。期待再次您的蒞臨
Roachina
Garden Family Room
Stayed in Feb 2025
Family
1 review
10/10
Outstanding
Posted on Mar 15, 2025
The pictures don’t do this hotel justice. Beautiful, clean, spacious rooms and the grounds are so beautiful and peaceful! We went to visit Disneyland, but I would have been perfectly happy staying at the hotel the whole time if you want to relax. Staff was wonderful and very helpful in answering all questions. The breakfast buffet was amazing with a wide variety of options, and very reasonably priced. I  would highly recommend.
Response from Property: 尊敬的賓客：您好，非常感謝您能在百忙之中抽出時間給我們好評。很榮幸能為您奉上愜意的度假體驗。我們定會繼續努力為您提供最優質的服務。期待再次您的蒞臨
Anonymous User
Garden Deluxe King Bed Room
Stayed in Aug 2024
Business traveler
1 review
9.5/10
Amazing
Posted on Sep 17, 2024
Pleasant garden resort, away from central region of the city, quiet with positive feng shui.
Response from Property: Dear guests: thanks for taking the time out of your busy schedule to give us a good review. It's an honor to give you a pleasant vacation experience. We will continue to work hard to provide you with the best service. Looking forward to your visit again.