The Peninsula Shanghai Reviews

I’ve been visiting The Peninsula for a decade, and it’s a magnificent hotel. The location is brilliant, the indoor pool is one of the best in the world, the spa team is phenomenal. Yet on this recent visit, the service, while quite good, wasn’t the sort of impeccable, seamless joy one hopes for: the early staffing for breakfast was limited, without a dedicated host to welcome and seat guests; I realize it was a Saturday night on a holiday weekend, but a twenty minute wait just to be able to order room service is a bit much; over half of the deserts on the menu were unavailable. The room is wonderfully comfortable as always, fantastic housekeeping and amenities—I do hope they can get back to the very high bar they’ve set for themselves across all of their hotels. Plus truly stunning views if you’re in a river view room.

The location is perfect for exploring the Bund by foot—both day and night. The surrounding area is filled with photo spots, making every walk feel like a scenic tour. One of the highlights was the rooftop bar with a stunning night view—absolutely breathtaking. The bedding was exceptionally comfortable, and the view from the room was also impressive. All the staff were friendly and spoke English well, which made the stay even more pleasant. The breakfast area had a beautiful European-style interior, and the view of the trees through the large windows added a peaceful charm. However, the breakfast quality itself was just average. Overall, it was a highly satisfying stay, and I would gladly return.

Definitely one of the best hotels in Shanghai. I have stayed at different five star hotels and the Peninsula is second to none. However, the breakfast part was disappointing as food quality was just so-so, and there is no juices at the buffet area (servers have to take your beverage orders but apparently very understaffed during CNY).

Everything was nice, except for some trouble with the TV channels or movies— the person who came to our room to help fix this was not very helpful and was rude. She acted like we made up the issues. Otherwise, all good.

This is a beautiful hotel in an excellent location on Shanghai’s Bund. The staff in the hotel went above & beyond to provide us with a most enjoyable and memorable New Year’s Eve & New Year’s Day stay. Our rooms were extremely spacious, well equipped and wonderfully soundproofed so we did not hear any road noise or sounds from surrounding rooms. The beds and pillows were super comfortable so we had excellent nights sleep. We needed to borrow a wheelchair which the hotel loaned us without charge which was amazing. If we returned to Shanghai for another special occasion we would definitely consider rebooking The Peninsula

Room is clean and service is perfect. Breakfast at the lobby is of highest quality. Location is just 1 traffic light across the bund. Only cons is quite a walk away from mrt. Will definitely be back again!

This is a very clean, luxury hotel. The services are excellent. Very happy with our stay. Highly recommended.

It was so clean and staff was so kind. Breakfast was delicious too. I'll visit here again next time!

The waitress pulled my plates away when I place my napkin on the chair. The rest is wonderful

The location of this hotel is simply unbeatable for those looking to enjoy the stunning night views of the Waitan. Within just a three-minute walk, you can take in the breathtaking skyline, making it a perfect choice for anyone wanting to experience the beauty of Shanghai. The surrounding neighborhood is also a delight, with excellent restaurants offering great ambiance and a variety of dining options. However, one drawback was the room temperature—it was uncomfortably cold when we arrived. Despite having a staff member check the facility, the issue wasn’t resolved at first. Fortunately, after following up again, it was properly fixed, which we appreciated. Overall, our stay was very enjoyable, and the prime location, along with the vibrant surroundings, made it a memorable experience.

Wonderful Christmas holiday at the Peninsula! Excellent staff and service. Beautiful pool. Thanks for your hospitality.

Everything was good Eight stars to Danny at the concierge desk

Amazing hotel. Service just a bit slow. A little crowded. Pool is just another level.

The Peninsula Hotel, which celebrated our 30th wedding anniversary, was perfect. From beginning to end, the service was perfect, and I especially thank the manager 'HARRIS' for doing his best not to ruin our anniversary in person despite small mistakes made by the hotel. Thanks to this, I had a happier and better time.