Hyatt Place Shanghai New Hongqiao Reviews

It was nice, clean and tidy hotel with location to shopping malls and metro station. Available GYM, pool, large variety of breakfast and updated amenities. If nearby, will choose again this hotel. Thanks for receptionist for warm welcoming.

PARENTS/FAMILIES STAY AWAY!! The hotel has the ability to be great for their location and area, but unfortunately their AC didn’t work at all, even during spring the heat was terrible, we were not able to sleep. Then to add on to the heat people were smoking and the smell from the AC was terrible and all our clothes smell like smoke from just from one night. Really disappointing since there were so many children in the hotel.

All ok

Restaurant is very good . Next time i will stay in this hotel .

Good hotel near shopping

good value for the money. Close to the outlet. Good breakfast.

The location is only near at Bailian outlet shops, other than that nothing else to see. Sanitation and cleanliness of the room is recommendable.As well, the breakfast has various options for Chinese cuisine.

Very nicely planned room with nice view. Close to outlets for shopping. Friendly staff and very clean hotel. Room was a little warm but rather warm than cold. Breakfast was nice but sadly most of the western hot food was cold.

Great hotel near shopping areas. Hotel is clean and great staffs!

Biggest rooms in Shanghai. Great Amenities

Nice hotel for business trip.

Everything about the hotel is very good. The aunt cleaned the room. The girl at the front desk was very polite when checking in. Her tone and intonation were very professional. When communicating about upgrading the room type (I had already ordered the room type required by the hotel on Ctrip), I just wanted to understand why I was asked to re-order the room type, and it was temporary (if you had told me yesterday, I would know that I could apply for a reservation. At 12 o'clock, I was told to check out or move to the downstairs. There must be a difference between temporary booking on the same day and booking in advance, but I also understand that I have already re-booked the room type according to the hotel's requirements. The communication is almost over. I and the original person are very smooth and accepted the explanation. As a result, a person who claims to be a supervisor came at this time. Is he showing off in front of the employees? Have you ever thought that your business ability is not as good as that of the employees? I don't know if you were scolded by the leader. The tone of voice when you came up was very wrong. You are not as good as her employees in terms of service ability and do not understand the service process when working? Working at the front desk of a hotel, when she intervened in a conversation between me and another staff member, should she say, "Excuse me, sir," and then talk about the problem? Nothing, she started with an imperative tone and talked to her subordinates first, and then she didn't understand any sense of service. She felt like a leader the whole time, and proudly said that she was a supervisor? It made people feel inexplicably angry. I don't know what service work is (Is it because I am a leader? Or because I know I don't have the service ability and have been away from the front line for too long?) Picture: She doesn't wear her work badge at work, is she the biggest leader? Let the leader see why she doesn't wear her work badge? Know that she has a bad temper and is easy to be complained?

I haven't been to Bailian Outlets for a long time, and I took a weekend vacation. Generally speaking, the transportation and parking are convenient! The hotel environment and service are good. There are not many varieties of breakfast, but the taste is good! The washing needs should be raised with the hotel in accordance with the current environmental protection concept! I added a little fee to give a top-floor room. There is a window that can't be closed. There are mold spots on the windowsill. There are small flies in the room. I hope to strengthen management in this regard!

Jansen from the front office of the hotel is very patient and meticulous. The pillows in the room are recommended to be replaced. The bathroom is clean and tidy. The warm reminder instructions are clear and parking is convenient