Putrajaya Marriott Hotel

Putrajaya Marriott Hotel Reviews

Putrajaya Marriott Hotel

IOI Resort City, Serdang, Selangor, 62502, MalaysiaView Hotel Details
Putrajaya Marriott Hotel
Putrajaya Marriott HotelPutrajaya Marriott HotelPutrajaya Marriott Hotel
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Putrajaya Marriott Hotel Guest Reviews

4.6/5
Great
398 review
Verified reviews
Location4.6
Amenities4.6
Service4.5
Cleanliness4.7
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All reviews(398)
Positive reviews(389)
Reviews with photos/video(153)
Delicious breakfast(64)
Perfect for kids(53)
Great swimming pool(48)
Offers pick-up/drop-offs(31)
Large rooms(31)
Convenient for shopping(27)
Children's pool available(10)
Close to airport(6)
Negative reviews(9)
Anonymous User
Deluxe King Room With Sofa Bed
Stayed in Jan 2025
Family
52 review
4.2/5
Very Good
Posted on Feb 26, 2025
The room, pool, and bathtub are the highlights of our stay. Good activity for kids. However, the kids room lack of toys to play, and the front desk service can be better. Not so friendly and we didn't feel the 5-star hospitality vibe from the staff.
Response from Property: Dear Valued Guest,Thank you for the 4.2/5 rating! We are delighted to know that you and your family enjoyed the room, pool, bathtub and kids activities. However, we sincerely apologize for the poor service by our front desk service. Please be assured that we have taken steps to inform the management team to prevent similar occurrences in the future. We have also shared your feedback regarding the lack of toys in the kids room with our management team to guide further improvements. Your constructive feedback is truly appreciated as it provides us the opportunity to improve. We hope to welcome you back for a better experience in the future. Best regards.
Guest User
Deluxe King Room With Sofa Bed
Stayed in Jan 2025
Couples
8 review
3.7/5
Posted on Feb 25, 2025
The hotel was nice and grand. The breakfast was average as compared with the other 5 stars hotels, but the restaurant staff delivered good services, in particular Raj, the supervisor. There was an issue with check-in / out services as there was surely understaffed. Only 2 persons at the counter to handle a large group of group travellers. The check-in staff was not very happy for sure. I asked a front staff member to make a toll-free call, but later, she said she wanted to bill me. After I explained only, she reluctantly put it to rest. Good is it provides shuttle bus to the nearby IOI Mall.
Response from Property: Dear Valued Guest,Thank you for the 3.7/5 rating! We are delighted to know that you enjoyed the hotel's ambiance, good service from our restaurant team, and the convenient shuttle service. However, we sincerely apologize for the poor experience with the check-in process and toll-free call request. We have shared your feedback with our management team to guide further improvements. We hope to welcome you back for a better experience in the future. Best regards.
Niraniena
Deluxe Twin Room With Sofa Bed
Stayed in Jan 2025
Other
8 review
4.7/5
Amazing
Posted on Feb 24, 2025
Hotel Review: A Great Stay for a Night Event I stayed at Putrajaya Marriot Hotel for one night to attend a night event, and I must say, everything was awesome! The hotel’s location is incredibly convenient, being just a short distance from IOI City Mall, making it easy to explore the area. As for the room, although it was on the smaller side, it was surprisingly comfortable and exceeded my expectations. The amenities were well-maintained, and I found the bed to be very cozy. Breakfast was definitely a highlight – it was super delicious, with a wide variety of options to choose from. I really enjoyed the meal and it was a great way to start the day. However, I did have a minor issue when the housekeeping knocked on my door a little too early before the check-out time, which disrupted my morning a bit. It wasn’t a major issue, but it was a bit uncomfortable. Overall, I had a wonderful stay and would definitely recommend this hotel for anyone attending an event nearby or simply looking for a convenient, comfortable place to stay. Rating: 4/5 – Great location, comfortable room, and amazing breakfast, but a minor hiccup with housekeeping timing.
Response from Property: Dear Niraniena,Thank you for the 4.7/5 rating! We are delighted to have contributed to your memorable visit, especially with our room, breakfast and convenient location. However, we sincerely apologize for the inconvenience caused by the housekeeping timing that disrupted your morning. We have shared your feedback with our management team to guide further improvements. We hope to welcome you back for a better experience in the future. Best regards.
Jeff Siau
Deluxe Twin Room With Sofa Bed
Stayed in Jan 2025
Family
8 review
4.2/5
Very Good
Posted on Feb 15, 2025
Suitable for trip with kids, nice kids pool and a lot activities and games for kids. My kids feel enjoy to stay.
Response from Property: Dear Jeff Siau,Thank you for the 4.2/5 rating! Glad to know that your kids had fun and enjoyed the activities, kids pool and games here. We are delighted to have contributed to your memorable visit. We look forward to the pleasure of welcoming you back soon. Best regards.
arpisz7
Deluxe Twin Room With Sofa Bed
Stayed in Dec 2024
Family
15 review
5.0/5
Outstanding
Posted on Jan 31, 2025
Everything about the stay was very good. Especially the people and the team who are ready to help you with a smile. The food is good abd the ambience is awesome. Rooms are very clean and have everything you need. Plus the location is great as it is about less than 5 minutes from the IOI City Mall.
Response from Property: Dear Valued Guest,Thank you for the 5/5 rating! We are delighted to have contributed to your memorable visit. We look forward to the pleasure of welcoming you back soon. Best regards.
Ain
Deluxe Twin Room With Sofa Bed
Stayed in Dec 2024
Family
8 review
5.0/5
Outstanding
Posted on Jan 25, 2025
nothing short of a great service. pool was great, breakfast buffet was great,we used the shuttle service to ioi mall also great. no indoor photos only pool coz we spent a lot of time there 3d2n well spent
Response from Property: Dear Ain,Thank you for the 5/5 rating! We are delighted to have contributed to your memorable visit. We look forward to the pleasure of welcoming you back soon. Best regards.
sherrly
Deluxe Twin Room With Sofa Bed
Stayed in Dec 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 20, 2025
Very enjoy our staycation! The staff Wendy is so friendly ! The hotel breakfast buffet is so many choices , mostly like the almond croissant 🥐 the best
Response from Property: Dear sherrly,Thank you for the 5/5 rating and recognizing the exceptional service from our dedicated team! We are delighted to have contributed to your memorable visit. We look forward to the pleasure of welcoming you back soon. Best regards.
Anonymous User
Deluxe King Room With Pool View And Sofa Bed
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 13, 2025
Everything is awesome. Except there are some uneasy smell on the pillow and the towels. Can improve on thag. Overall, we had a blast!
Response from Property: Dear Valued Guest,Thank you for the 5/5 rating! We are delighted to have contributed to your memorable visit. We have shared your insights with our management team to guide further improvements. We hope to welcome you back for a better experience in the future. Best regards.
Guest User
Deluxe King Room With Sofa Bed
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 4, 2025
It was a nice and kids-friendly hotel Ioi mall is just very near to the hotel Please check and reserve for free shuttle service
Response from Property: Dear Valued Guest,Thank you for the 5/5 rating! Glad to hear that you enjoyed the free shuttle service to IOI City Mall. We are delighted to have contributed to your memorable visit. We look forward to the pleasure of welcoming you back soon. Best regards.
Zaliha Zaabah
Deluxe Twin Room With Sofa Bed
Stayed in Dec 2024
Family
8 review
4.5/5
Great
Posted on Jan 15, 2025
Overall was wonderfull. Just the pillow cover got blood stain. Very nice mini waterpark.
Response from Property: Dear Zaliha Zaabah,Thank you for the 4.5/5 rating! We are delighted to have contributed to your memorable visit. We have shared your insights with our management team to guide further improvements. We hope to welcome you back for a better experience in the future. Best regards.
Jackie TTC
Deluxe Twin Room With Sofa Bed
Stayed in Nov 2024
Family
6 review
4.7/5
Amazing
Posted on Jan 2, 2025
Everyone likes the breakfast. The hotel is a bit old style but the river view is stunning. The location is great with lots of restaurants around.
Response from Property: Dear Jackie TTC,Thank you for the 4.7/5 rating! Glad to know that you and your family enjoyed the breakfast. We are delighted to have contributed to your memorable visit. We look forward to the pleasure of welcoming you back soon. Best regards.
PeaceBeUponUs
Deluxe Twin Room With Pool View And Sofa Bed
Stayed in Nov 2024
Family
67 review
5.0/5
Outstanding
Posted on Dec 27, 2024
Excellent hotel with beauuuutiful Christmas decor which we lurve ! We stayed earlier this year but it was not quite a pleasant stay due to some major renovations. Now, the reno is being completed fully and we were so happy ! Happy 2025 people !
Response from Property: Dear Valued Guest,Thank you for the 5/5 rating! We are delighted to have contributed to your memorable visit. We look forward to the pleasure of welcoming you back soon. Best regards.
MAdame Wondorous
Deluxe King Room With Sofa Bed
Stayed in Nov 2024
Family
6 review
4.5/5
Great
Posted on Jan 8, 2025
We had a wonderful stay far from the hustling bustling town area. Just a few minutes/walk to Ioi city mall. They provided hourly shuttle bus. Hotel is awesome with great family activities. Love their facilities and of cos the pool and kids water play is the biggest highlight of the trip. Variety of food buffet during the breakfast(especially the Indian food section!) Smooth entrance during the breakfast period. Quite crowded but still manageable.
6/10
Response from Property: Dear MAdame Wondorous,Thank you for the 4.5/5 rating! Glad to know that you enjoyed the facilities and breakfast buffet. We are delighted to have contributed to your memorable visit. We look forward to the pleasure of welcoming you back soon. Best regards.
Susan susan goo
Deluxe Twin Room With Pool View And Sofa Bed
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 13, 2025
Very cozy and comfortable hotel. It has a medium size water park which just nice to make the kids happy and not too tired for the parents 😉 The breakfast wide range and delicious too ! Definitely will come back again !
Response from Property: Dear Susan susan goo,Thank you for the 5/5 rating! We are delighted to know you and your family enjoyed the pool and breakfast. We look forward to the pleasure of welcoming you back soon. Best regards.
Zhoeann
Deluxe King Room With Sofa Bed
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 16, 2025
We loved our stay here! Best for families as there were a lot of amenities for kids! Just a bit disappointed that the spa was closed, other than that all was good!
Response from Property: Dear Zhoeann,Thank you for the 5/5 rating! We are delighted to have contributed to your memorable visit with your family. We look forward to the pleasure of welcoming you back soon. Best regards.