Thousand Cranes Sanya Yazhou Bay int‘l Exchange Centre , Curio Collection by Hilton

Thousand Cranes Sanya Yazhou Bay int‘l Exchange Centre , Curio Collection by Hilton Reviews

Thousand Cranes Sanya Yazhou Bay int‘l Exchange Centre , Curio Collection by Hilton

Yazhouwan creative new town, Yazhou District, Sanya, Hainan, ChinaSee Hotel Details
Thousand Cranes Sanya Yazhou Bay int‘l Exchange Centre , Curio Collection by Hilton
Thousand Cranes Sanya Yazhou Bay int‘l Exchange Centre , Curio Collection by HiltonThousand Cranes Sanya Yazhou Bay int‘l Exchange Centre , Curio Collection by HiltonThousand Cranes Sanya Yazhou Bay int‘l Exchange Centre , Curio Collection by Hilton
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Guest Reviews

9.5/10
Outstanding
2448 review
Verified reviews
Location9.6
Amenities9.4
Service9.6
Cleanliness9.6
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All reviews(2448)
Positive reviews(2408)
Reviews with photos/video(1319)
Delicious breakfast(365)
Great swimming pool(308)
Friendly front desk staff(264)
Nice sea view(147)
Offers pick-up/drop-offs(131)
Close to beach(60)
Excellent afternoon tea(44)
Negative reviews(39)
jose
Lagoon Pool Twin Room
Stayed in Jun 2025
Family
12 review
5.0/10
Posted on Jul 18, 2025
It was good.. if you are with small kids not over 6 is a good place but for beach forget this place..
Response from Property: Thank You for Your Valuable FeedbackDear GuestThank you for sharing your genuine experience with us. We highly value your feedback, particularly regarding our facilities and environment, which will serve as key areas for our improvement.We’re pleased to know you appreciated our service quality and found our property suitable for families with young children. Your note about beach access has been duly noted, and we hope to offer you a more comprehensive resort experience in the future.Warm regardsElva Public Relations Manager
jose
Lagoon Pool Twin Room
Stayed in Jun 2025
Family
12 review
8.0/10
Very Good
Posted on Jul 18, 2025
People very friendly… breakfast time 11:00 perfect
Response from Property: Thank you for praising our friendly staff and breakfast timing! While our 11:00 closing allows leisurely mornings, our kitchen serves fresh dishes from 7:00-11:00 daily. Should you need early breakfast arrangements, our team would be delighted to prepare your favorites in advance.Elva Public Relations Manager
Anonymous User
Garden-View Queen Room
Stayed in Oct 2024
Business traveler
8 review
10/10
Outstanding
Posted on Nov 23, 2024
The room is clean, and the overall atmosphere is excellent.
Response from Property: Dear guest Hello, thank you for choosing to stay in the hotel, thank you for your five-star praise, which makes us more aware of the quality of service and customer satisfaction is our core value. We will always adhere to this principle, wish you a happy life. 尊敬的宾客您好,感谢您选择入住酒店,谢谢您的五星好评,这使我们更加认识到服务的质量和客户的满意度是我们的核心价值。我们会一直坚守这个原则,祝您生活愉快。
Guest User
Superior Sea-view Queen Room
Stayed in Dec 2024
Couple
8 review
8.5/10
Very Good
Posted on Jan 24, 2025
The stay at this hotel was great! The room was very spacious and nice. The bathtub was great and the outdoor patio was nice. The air conditioner didn’t work well in our room. The breakfast was yummy and they had very delicious French toast. The pool was ok but it’s not very deep so hard to actually swim in it. It’s close to the beach which is nice. I didn’t find many good restaurant options nearby tried one of the restaurants at the hotel and it was so good it was just alright. The service was great they helped us find cheaper rental car options locally and drove us there which was wonderful. They have a shuttle to some popular tourist places and the airport as well. Overall the hotel is good but quite far from the popular places in Sanya.
Response from Property: Thank you for choosing us and we apologize for not providing you with a perfect stay. Your comments help us continue to focus on these issues in our daily work. We strive to be proactive in providing the highest level of service to every guest. Thank you for your valuable comments. Your satisfaction is very important to us. We look forward to your coming again.感谢您选择我们,很抱歉未能给您带来完美的入住体验。您的评论帮助我们在日常工作中继续关注这些方面的问题。我们努力主动积极地为每一位宾客提供最高水准的服务。感谢您的宝贵意见,让您满意对我们来说非常重要。期待您的再次光临
Murray Family
Lagoon Pool Double Bed Room
Stayed in Jan 2024
Family
23 review
8.5/10
Very Good
Posted on Feb 10, 2024
From our arrival to our departure, the staff was extremely helpful. The check-in process went very quickly, and our room was cleaned daily. The doorman at the hotel helped us with the strollers and luggage whenever we left the hotel.   Although there are many restaurants nearby, it would be helpful to provide clear directions, especially for those who do not understand Chinese. Despite the hotel's location being a bit far from everything, there is a beach within walking distance, and Didi rides are affordable. The resort vibe of the hotel makes up for any travel costs.   Additionally, there is a bus shuttle available to some tourist attractions, but arrangements should be made 24 hours in advance. The bed was very soft and comfortable, with clean bedding. My family and I enjoyed our stay, and the private pool was the highlight of our time at the hotel.   Overall, we would definitely recommend it.
6/20
Response from Property: Thank you for choosing to stay at Sanya Yazhou Bay International Exchange Center. We apologize for not being able to bring you a perfect stay. We strive to be proactive in providing the highest level of service to every guest. Thank you for your valuable comments, thank you for your recognition of our colleagues, we will continue to work hard to bring you a better service experience. Wish you a smooth journey and a happy life! Thank you for choosing to stay at Sanya Yazhou Bay Qianhe International Exchange Center. We are sorry that we could not give you a perfect stay experience. We strive to proactively provide the highest level of service to every guest. Thank you for your valuable opinions and your recognition of our colleagues. We will continue to work hard to bring you a better service experience. I wish you a smooth journey and a happy life!
Bolormaa
Superior Sea-view Twin Room
Stayed in Dec 2024
Family
7 review
7.5/10
Posted on Jan 31, 2025
Must to renovation
Response from Property: 感謝您選擇入住酒店,很抱歉未能給您帶來完美的入住體驗。我們努力主動積極地為每一位賓客提供最高水準的服務。感謝您的寶貴意見,感謝您對我們同事的認可,我們會繼續努力為您帶來更優質的服務體驗。祝您旅途順利,生活愉快!
Guest User
Garden-View Queen Room
Stayed in Sep 2023
Business traveler
4 review
8.0/10
Very Good
Posted on Oct 31, 2023
The service I received during my stay was excellent. The front desk staff were friendly, knowledgable and helpful, especially Ms Molly Wang, she was so patient in answering all my questions. As it was my first time stay in your hotel, her voluntary guidance and help was much helpful during my trip. I will come back for more stays.
Response from Property: Dear guest, thank you for choosing to stay at Sanya Yazhou Bay Resort, Curio Collection Hotel and for giving us a good review of the hotel's accommodation services. Thank you very much for your recognition of our colleagues. We will continue to work hard to bring you a better service experience. I wish you a smooth journey and a happy life!
Guest User
Superior Sea-view Queen Room
Stayed in Aug 2023
Couple
1 review
10/10
Outstanding
Posted on Sep 21, 2023
All service are sophisticated, especially 王木木’s support is swift and polite. I would like to stay at this hotel next time coming to Hainan island.
Response from Property: Greating, thank you for choosing to stay at SanYa Yazhou Bay Curio Collection Resort, And acknowledge the hotel accommodation service gave a good evaluation. Thank you very much for your recognition of our colleagues, we will continue to work hard to bring you a better service experience. Wish you a smooth journey and a happy life!
Anonymous User
Superior Sea-view Queen Room
Stayed in Dec 2022
Solo traveler
8 review
7.0/10
Posted on Jan 22, 2023
Hotel is not bad, but the location isn’t really good. 7/10 Over all it’s good
Response from Property: Thank you for choosing to stay at Sanya, Curio Collection by Hilton. Sorry for not giving you a perfect stay experience. We are sincerely sorry for the service quality problems you encountered, and we will strengthen inspections in future operations to avoid similar situations from happening again. Your comments help us continue to focus on these areas in our daily work. We strive to be proactive and provide the highest level of service to each and every guest. Thank you for your valuable feedback, your satisfaction is very important to us. welcome next time.
Shaun
Superior Sea-view Queen Room
Stayed in Dec 2022
Family
1 review
8.0/10
Very Good
Posted on Jan 26, 2023
The hotel was very nice clean comfy beds and a decent breakfast. However get to breakfast early and it's get over crowded real fast. The only negative thing I have to say is that in the evening the pool closed really early and the guests were very noisy every night we were there.
Response from Property: Dear guest ,thank you for your stay and share something experience to us .thank you for your approved our colleague and hotel . Looking forward to see you next time and have a good day!
Anonymous User
Deluxe Double Room
Stayed in May 2023
Business traveler
32 review
10/10
Outstanding
Posted on Jul 1, 2023
OK OK OK
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. Thank you very much for choosing our hotel again! Sincerely looking forward to your visit again
Guest User
Lagoon Pool Twin Room
Stayed in Jun 2025
Family
5 review
10/10
Outstanding
Posted on Jul 7, 2025
The hotel service is very good. We booked 2 lagoon pool rooms. Beck, the duty manager, called us in advance and arranged us in adjacent rooms according to our needs. We also added toiletries for the children. We also helped add a bed guard. The service was warm and attentive. The pool room is very popular with children. It is convenient for swimming and swimming rings are provided. The hotel transportation is also convenient. There is a shuttle bus. You can make an appointment in advance. I will choose here again next time if I have the chance.
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6/8
Response from Property: Thank you for choosing to stay in our hotel and sharing such a detailed experience! Manager Beck and the team are always committed to providing thoughtful and considerate services to every guest, especially the warm details of parent-child travel. We are glad that you and your children like the convenient design of the lagoon pool room, and we are also honored that the transportation shuttle service brings you convenience. We look forward to your next visit, and we will continue to create more beautiful memories for you! Public Relations Manager Elva
Roman
Superior Sea-view Queen Room
Stayed in Apr 2025
Couple
3 review
10/10
Outstanding
Posted on May 31, 2025
I liked everything. Quiet, calm place, a room with a pool is a must-have in such hot weather. The sea is 5 minutes away through the villas and a small park with palm trees. Special thanks to Molly Wang and Wiliam Huang ❤️ I recommend it.
Original TextTranslated by Google
Response from Property: 非常感謝您的喜愛與推薦!很高興綠意盎然的靜謐環境和泳池房間成為您炎夏的消暑良方,步行5分鐘直達大海更是完美。特別感謝您對Molly Wang和William Huang的肯定,隨時歡迎您回來!公共關係經理elva
Anonymous User
Deluxe Double Room
Stayed in Apr 2025
Business traveler
20 review
9.5/10
Amazing
Posted on May 30, 2025
I booked four rooms for this business trip. Beck, the manager on duty, contacted us in advance and helped arrange them on the same floor. He also asked about my arrival time and room preference. The hotel environment is good, the rooms are clean and tidy, and the scenery is beautiful. Breakfast was good too. The hotel swimming pool is very good. I went back to the hotel for a swim in the evening. This trip is very satisfactory and worth recommending.
Original TextTranslated by Google
Response from Property: 衷心感謝您為團隊選擇我們並給予推薦!特別高興Beck的提前溝通與同層安排讓團隊出行更便捷,舒適環境和迷人景觀也助力行程。早餐與晚間泳池體驗為您放鬆身心,期待再次服務各位貴賓!公共關係經理elva
Guest User
Deluxe Double Room
Stayed in Apr 2025
Business traveler
3 review
10/10
Outstanding
Posted on May 29, 2025
I stayed in this hotel again after 3 years and was still pleasantly surprised as always. It is worthy of being Hilton. Both the hotel's hardware environment and customer service are unique in the local area. The rooms are also very large and the price-performance ratio is very high. Checked in late at night and upgraded the room type even though I didn't have a membership. I highly recommend it!
Original TextTranslated by Google
Response from Property: 熱烈歡迎您時隔三年歸來!非常榮幸‘獨一檔’的環境與服務能延續驚喜,超大空間與高性價比仍是您熟悉的味道。深夜入住即獲房型升級,這份用心您懂!感謝強力推薦,期待下次相遇更精彩!公共關係經理elva