The Shanhaitian Resort Sanya, Autograph Collection Reviews

We are returning guests - we returned after 3 days, forfeiting 2 nights of our stay at Ocean Flower Island and incurring additional cost of train tickets. This shows how much we enjoyed Shanhaitian hotel, we missed it after we left and we didn't have enough of it. The hotel may not be perfect but the hospitality of majority of the staff we came across deserves 200 our of 100 marks - they really went above and beyond to attend to our needs to make us feel comfortable. Special thanks to manager Ariel Huang, front desk Karina and butler Peanut for making our stay so memorable and relaxing. Also special mention to 2 male managers in suits who managed our breakfast orders, and a trusty bespectacled manager at the concierge - sorry I didn't have the opportunity to catch their names. Again, thanks to the Head Chef of the Reef where we enjoyed very delicious steak, cod fish and lobster at the semi-buffet dinner, and special order of seafood porridge at breakfast. Lastly, special thanks to the lady service staff at breakfast who prepared apples for my mum because she remembered that my mum loves them. We gave some feedback to the hotel and they always took us seriously and attended to our feedback promptly. We could already see positive changes the next day after we gave our feedback. Thanks for making us feel pampered and feel at home. We look forward to be back again some day!

Good location, walking distance to Dadonghai beach! Food within the hotel was just ok. Room was superb with an amazing sea view! We had contacted the hotel earlier to arrange a room on the higher floor but when we arrived, we have to wait until almost after 4pm before we were able to check into our hotel.

The second night I have upgraded to catwalk suites with a very good offer price. The suite is super big and really worth the value.

My room was huge and lovely but it was not spotless. My room was facing out over the pool area and the music from the corona bar was very loud and also lasted quite late. The hotel was very impressive but I choose it for all the perks that came with it but I didn’t receive most of these perks and didn’t know how to get them. I think on check in it would be better if they explained more to you.

Thanks Alison ans Iris. Perfect view and 5 star services.

My friend and I really love staying at this hotel. We had a great experience. The staff is friendly, kind and professional. Whenever we had any concerns as foreigners, they assisted us. My friend and I always looked to forward to their breakfast🤤. The breakfast is delicious, warm with plenty options. And the time for breakfast lasted up to 1pm🫡. The location is close by to the beach but I think I had love staying at the hotel and swimming in pool. Because we loved staying at the hotel, our only suggestion is that the hotel can perhaps consider western food for their dinner menu. Nevertheless, I highly recommended this hotel to anyone considering on staying in Sanya

Wonderful location with beautiful views from the rooms.

Amazing! I would like to admit that Iris who was working at the reception was the best helper, very professional, kind and friendly person. The room was clean, quite new and very comfortable! Cozy room, nice swimming pool and beautiful view!

Front desk is helpful. Room is big and bed is comfortable. View from 3rd floor infinity pool is definitely stunning!

Jason was great. Good hotel. Good location. The food was good and the service was also perfect.

Everything was absolutely blissful. It takes roughly 40 minutes from Sanya International Airport by taxi, the check-in process was simple and smooth. Breakfast hours are quite extensive (from 06.30 - 11.00am), the selection varies slightly everyday and is huge in total. The amenities are well maintained, different swimming pools to choose from, the gym is clean showcases different machines. My room got upgraded, which was very much appreciated! Since I visited during off-season, it was fairly quiet and only a few people were lounging around the pool during the day. The hotel location also allows for a quick stroll along the beachside into the main tourist center. Overall I would definitely recommend the hotel and are genuinely thankful for the hospitality shown to me!

Amazing resort! Must speak chinese thou, the staff are so friendly and assist with everything!

Very nice bmvery nice very nice Very nice Very nice Very nice

The hotel location is very convenient. The stuff were wonderful and very helpful. Breakfast was delicious. However, the room wasn’t cleaned properly, especially the floors ( I doubt they were washed even once in our 7 day stay) and mirrors. The phone in a room didn’t work. AC is in a room kept malfunctioning, it was uncomfortable.