Lanhai Xiaozhu Hostel

We arrived at the B&B at noon. It was not yet check-in time, so we left our luggage at the front desk and went out to play. When we came back in the afternoon, we went to the front desk to pick up our luggage. The front desk said they had put our luggage in the room for us. I thought it was great that they even helped with our luggage, but then they told us that our room was on the sixth floor and there was no elevator! No elevator! No elevator! We asked if they could help us move it down when we leave tomorrow, and the front desk said they could move it when they get up later. Okay, it's okay. It was just a scorching hot day on the sixth floor. I was sweating when I got up there, and the door wouldn't open no matter how hard I swiped the room card. I waited for a while until the front desk came up and still couldn't open it. I waited for another long time before a locksmith came and finally opened it. It was so hot by then, I gave up. Because the luggage was heavy, we got up later the next day and asked the front desk to help us two girls move the luggage. We contacted the front desk at nine o'clock, and they said the porter was in the toilet and we had to wait for a while. After waiting for more than ten minutes, he still hadn't finished, so we carried a box downstairs first. We waited for another twenty minutes, so we urged him to be faster. The front desk said he had just finished using the toilet and needed to rest for fear of hypoglycemia. Indeed, a man came out of the toilet, gave us an impatient look, went into a room, and never came out again. We kept waiting, wasting our time. Have we eaten? Aren’t we afraid of hypoglycemia? We were speechless at this point, and we went up to the sixth floor and moved it down by ourselves. No apology or expression was given throughout the process. The room we booked is the most expensive room in their B&B. It has a cement floor and a mattress, average decoration, and average people. If you don't want to move, just say so. No need to make excuses. Who has to take a break after using the toilet for half an hour? Is this how you go to work? Is this how you serve your customers?